Martí Casadesús | Universitat de Girona (original) (raw)

Papers by Martí Casadesús

International Journal of Quality & Reliability Management, 2010

PurposeAs the process of standardisation in all aspects of business management has accelerated in... more PurposeAs the process of standardisation in all aspects of business management has accelerated in recent years in an environment characterised by economic globalisation and integration, two series of standards issued by the International Organisation for Standardisation (ISO) stand out: the ISO 9000 series, related to the implementation of quality systems; and the ISO 14000 series, related to the implementation of environmental management systems. The purpose of this paper is to analyse and compare the evolution of both standards in the leading countries in these certifications.Design/methodology/approachIt is noteworthy that the same few nations consistently occupy the highest rankings in both the number of ISO 9000 and ISO 14000 series certifications. These countries are also those with highest growth rates in certifications. The present study examines these phenomena in terms of: a proposed new index for measuring the “certification intensity”; and a proposed model to analyse how...

... University of Girona Escola Politècnica Superior Edifici P-Dep. OGEDP - Girona, Spain e-adres... more ... University of Girona Escola Politècnica Superior Edifici P-Dep. OGEDP - Girona, Spain e-adresa: arinopetnji@hotmail.com, fmarimon@cir.uic, marti.c. Saetak. (ne postoji na srpskom). This paper seeks to investigate from customers ...

Innovar-revista De Ciencias Administrativas Y Sociales, 2011

An empirical study of the Taiwan National Quality Award causal model Chao-Ton Su a , Shao-Chang L... more An empirical study of the Taiwan National Quality Award causal model Chao-Ton Su a , Shao-Chang Li b & Chin-Ho Su c a Department of Industrial Engineering & Management , National Chiao Tung University , Hsinchu, Taiwan b Department of Business Administration , Kao Yuan Institute of Technology , Kaohsiung, Taiwan c Corporate Synergy Development Center , Taipei, Taiwan Published online: 25 Aug 2010.

Environmental Engineering and Management Journal, 2019

Integration of the management of energy and environmental systems was suggested by the scholarly ... more Integration of the management of energy and environmental systems was suggested by the scholarly literature in the early phase of dissemination of ISO 14001, as a potential way to improve the environmental performance of companies. Nevertheless, there has been little empirical work reported in the literature that explores this proposition in depth, or sheds light on relevant issues such as the additional effect of an Energy Management System when an Environmental Management Systems has previously been adopted. This lack of research is now even more evident as the adoption of Energy Management Systems is gaining momentum after the launch of ISO 50001 in 2011, following the example set by ISO 14001. The present work aims to shed light on these issues based on an in depth, empirical, exploratory study carried out in eight Spanish organizations. The findings make it possible to anticipate the benefits and potential pitfalls of the adoption of Energy Management Systems in companies that already have environmental certification.

International Journal of Quality & Reliability Management, 2017

Purpose The purpose of this paper is to identifying, discussing and analyzing the existing educat... more Purpose The purpose of this paper is to identifying, discussing and analyzing the existing education and training programs related to quality management system (QMS) in Spain. Design/methodology/approach Exhaustive search of the education system database was used to map the multifaceted of Spanish education system and professional training in addition to their relationships with the labor market. Thereafter, a thorough scan of the existing training related to management system standards was used to classify them into different subgroups as well as identifying possible education and the professional trainings related to QMS. Findings The overall results showed that general education in Spain and in particular related to QMS can be classified into four different groups including: official university, unofficial university, official non-university and unofficial non-university. Moreover, this study observed that the general concern about the employment and earnings in Spain has led the...

The TQM Journal, 2016

Purpose – The purpose of this paper is to analyze how the order of management system standards (M... more Purpose – The purpose of this paper is to analyze how the order of management system standards (MSSs) implementation in an organization and its level of integration are changed during the time of the standard implementation. Design/methodology/approach – Survey was send to 885 organizations located in Poland which registered at least two MSSs selected from popular international standards, e.g.: ISO 9001, ISO 14001, OHSAS 18001, ISO/IEC 27001, ISO 22000 or other international management standard. There were 81 valid questioners obtained. Studied organizations where classify into a three different groups with similar level of MS integration. Findings – Different standards can be implemented simultaneously, and this tendency is more popular nowadays than few years ago. In most cases time of implementation of MSSs in second and further round of implementation is shorter than during the implementation of first standards. The group of organizations with a higher level of MSSs integration ...

Innovar: Revista de Ciencias Administrativas y Sociales

This paper describes the experience of a Spanish case that implemented the UNE 166002:2006 standa... more This paper describes the experience of a Spanish case that implemented the UNE 166002:2006 standard. After a brief review of innovation management in general, the paper describes the history, objectives, and content of the UNE 166002:2006 Spanish standard and the family of standards to which it belongs. The paper then presents a case study of the implementation of the standard in a manufacturing company, describing the benefits and difficulties of the implementation as detected by the company personnel involved. The paper concludes with a discussion of the desirability and feasibility of creating an international innovation management standard and a new generation of innovation management processes based on a standard for innovation.

Achieving Competitive Advantage through Quality Management, 2015

Throughout the last decade, we have witnessed the rise of online service quality models that aim ... more Throughout the last decade, we have witnessed the rise of online service quality models that aim to support managers in the evaluation and improvement of their service offerings. The existing literature indicates that among the various instruments that have been proposed, the generic parsimonious E-S-QUAL has received the most recognition. However, critics have argued that the scale is not generic but is specifi c for e-services that sell physical goods. Accordingly, the present study aims to resolve the matter based on two relevant sources of information. First, this study reassesses the scale in three different sectors including retail service (e-supermarket), soft retail service (e-travel agencies), and non-retail service (e-banking). Thereafter, the Delphi analysis method is used to survey experts who have previously used the scale. The overall results confi rmed that the E-S-QUAL is effective in capturing the core of e-service quality. However, the results also reveal that the scale appears to be very unstable because there were important differences in the fi nal number of dimensions (e.g., four for the e-supermarket, three for online banking and one for the e-travel agencies). The extant literature on the topic points toward online service quality as a multidimensional (rather than a unidimensional) construct. In other words, E-S-QUAL has fallen short in assessing the quality of service of e-travel agencies on its entire domain. Consequently, this study argued that the four dimensions of E-S-QUAL may have several limitations in assessing e-service quality in some sectors. In addition, the Delphi results indicate that the fulfi llment dimension of E-S-QUAL is one of the prominent dimensions referring only to online services that sell physical goods. Finally, the output results confi rmed the service quality-perceived value-loyalty chain. In addition, loyalty intention was shown to be a strong predictor of actual purchase.

The overall goal of this paper is to empirically analyze the augmentation and integration of ISO ... more The overall goal of this paper is to empirically analyze the augmentation and integration of ISO 9001-based quality management systems with ISO 14001-based environmental and other standardized management systems. Results from a survey of 298 organizations headquartered in the Spanish regions of Catalonia and the Basque Country are presented. All surveyed organizations were registered to both ISO 9001: 2000 and ISO 14001: 2004, while some had further management system standard certificates, for example in occupational health and safety and social responsibility. Various aspects of augmentation and integration, such as the usage of additional subsystem standards, the process of integration and the conduct of audits, are discussed through largely descriptive analyses.

Information Systems and e-Business Management, 2014

This paper explores the benefits organizations perceive that they have attained by their ISO 2000... more This paper explores the benefits organizations perceive that they have attained by their ISO 20000 service management system standard certification. The paper proposes a classification of benefits and tests the relationship between that classification and general satisfaction with the standard. The study is based on 105 responses to ISO-20000-certified organisations survey in Spain. After a descriptive analysis of the sample, a structural equation model is designed to test the hypotheses presented. According to the model, ISO 20000 benefits can be divided into those which are internal and those which are external. The variables that best define each type are identified. Moreover, those benefits are shown to be related to general satisfaction with ISO 20000 certification. The findings can be extended to other IT service management (ITSM) standards such as ITIL.

RESUMEN: En este artículo se evalúa el impacto de las herramientas para la gestión de la calidad ... more RESUMEN: En este artículo se evalúa el impacto de las herramientas para la gestión de la calidad en la competitividad de las organizaciones, tomándose como referencia dos modelos distintos de gestión de la calidad: el establecido por el estándar ISO 9001:2000 y el del modelo de autoevaluación EFQM. A tal efecto se analiza la información proveniente de un estudio empírico en el que participaron 107 evaluadores de modelos de gestión de la calidad. De los resultados obtenidos se observa que las organizaciones con sistemas de gestión de la calidad basados en la norma ISO 9001:2000 utilizan mayoritariamente herramientas de propósito «general», diseñadas para el * Este artículo se ha realizado en el marco del Proyecto de Investigación titulado «Los sistemas integrados de gestión (SIG) en las empresas españolas» (SEJ2006-00682/ECON) financiado por el Ministerio de Educación y Ciencia dentro de la convocatoria de ayuda a proyectos I+D. Los autores desean agradecer de forma muy sincera las aportaciones recibidas por los dos revisores anónimos que analizaron este articulo.

Total Quality Management & Business Excellence, 2012

This article may be used for research, teaching, and private study purposes. Any substantial or s... more This article may be used for research, teaching, and private study purposes. Any substantial or systematic reproduction, redistribution, reselling, loan, sub-licensing, systematic supply, or distribution in any form to anyone is expressly forbidden. The publisher does not give any warranty express or implied or make any representation that the contents will be complete or accurate or up to date. The accuracy of any instructions, formulae, and drug doses should be independently verified with primary sources. The publisher shall not be liable for any loss, actions, claims, proceedings, demand, or costs or damages whatsoever or howsoever caused arising directly or indirectly in connection with or arising out of the use of this material.

Total Quality Management & Business Excellence, 2014

ABSTRACT This paper is the first exploratory and quantitative study on a global scale of the curr... more ABSTRACT This paper is the first exploratory and quantitative study on a global scale of the current and future impact of ISO 20000, a standard that is forecast to play an important role in the information technology service management field. For the analysis of the current situation, this article first describes this standard and other related standards. This is followed by a diffusion analysis using worldwide certification data. It also analyses geographical distribution by continents and countries and examines its evolution over time through comparison with other management-system standards. The analysis extends to the relationships existing between countries, and a clear correlation is detected between different countries regarding the number of certifications and certification intensity. Regarding future forecasts, a logistic curve is used to detect the theoretical saturation point, which is earlier than previously thought. Therefore, and comparing it with an updated forecast for other parallel standards (viz: ISO 9001, ISO 14001 and ISO 27001), the analysis presents a new scenario.

Total Quality Management & Business Excellence, 2013

The main objective of this research is to study how management system standards can be integrated... more The main objective of this research is to study how management system standards can be integrated into a single system in organisations from the chemical industry. Data for this study include a survey carried out in 76 organisations, registered with, at a minimum, both the ISO 9001 and ISO 14001 standards for quality and environmental management, 17 of which were