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Conference Presentations by joan carlini

Research paper thumbnail of Selling Experiences to Chinese Youth Travellers

Papers by joan carlini

Research paper thumbnail of Internal customers creating value in the workplace: Conceptualising the internal customer perceived value (ICPV) model

Journal of strategic marketing, Feb 7, 2024

Research paper thumbnail of Evaluating the use of clinical decision aids in an Australian emergency department: A cross‐sectional survey

Emergency Medicine Australasia, Nov 13, 2023

Research paper thumbnail of Transforming health-care service through consumer co-creation: directions for service design

Journal of Services Marketing, Nov 26, 2023

Research paper thumbnail of Patient and public involvement in emergency care research: a scoping review of the literature

Emergency Medicine Journal, Jun 6, 2023

BackgroundEstablishing the benefits of patient and public involvement (PPI) in emergency care res... more BackgroundEstablishing the benefits of patient and public involvement (PPI) in emergency care research is important to improve the quality and relevance of research. Little is known about the extent of PPI in emergency care research, its methodological and reporting quality. This scoping review aimed to establish the extent of PPI in emergency care research, identify PPI strategies and processes and assess the quality of reporting on PPI in emergency care research.MethodsKeyword searches of five databases (OVID MEDLINE, Elsevier EMBASE, EBSCO CINAHL, PsychInfo, Cochrane Central Register of Controlled trials); hand searches of 12 specialist journals and citation searches of the included journal articles were performed. A patient representative contributed to research design and co-authored this review.ResultsA total of 28 studies reporting PPI from the USA, Canada, UK, Australia and Ghana were included. The quality of reporting was variable, with only seven studies satisfying all Guidance for Reporting Involvement of Patients and the Public short form reporting criteria. None of the included studies adequately described all the key aspects of reporting the impact of PPI.ConclusionRelatively few emergency care studies comprehensively describe PPI. Opportunity exists to improve the consistency and quality of reporting of PPI in emergency care research. Further research is required to better understand the specific challenges for implementing PPI in emergency care research, and to determine whether emergency care researchers have adequate resources, education and funding to undertake and report involvement.

Research paper thumbnail of Developing video resources to reduce the burden of caring for persons with brain cancer

European Journal of Oncology Nursing, Oct 1, 2022

Research paper thumbnail of Establishing critical care nursing research priorities for three Australian regional public hospitals: A mixed method priority setting study

Intensive and Critical Care Nursing, Aug 1, 2023

Research paper thumbnail of Maximizing value in healthcare partnerships: A case examining an inter‐organizational relationship in the public and non‐profit sectors

Journal of philanthropy and marketing, Apr 27, 2023

Healthcare organizations around the world are striving to find the right balance between using th... more Healthcare organizations around the world are striving to find the right balance between using their resources effectively and providing personalized care to patients. Health care is shifting from a reactive, towards a more person‐centric approach to improve health outcomes. To achieve quality improvements and efficiencies, health care organizations are forming inter‐organizational relationships. Despite the benefits, little is known about how organizations capture value from strategic partnership. In this context, this paper aims to examine the processes that occur as part of a public and non‐profit sector relationship within health care that directly relate to how the partnering organization acts to capture value. Using a qualitative case study of an Australian public‐sector health service partnership, the study employs a value mapping framework to distinguish between different types of value (captured, missed, destroyed, and opportunity), and presents an integrated model consisting of three process phases: (1) inter‐organizational cooperation effort, (2) organizational effect, and (3) social value. The study highlights the potential for negative and unintended consequences and discusses implications for management.

Research paper thumbnail of The Influence of Corporate Social Responsibility on Employees: The CSR Employer Brand (CSReb) Model

Corporate social responsibility (CSR) has become one of the most important strategic decisions fo... more Corporate social responsibility (CSR) has become one of the most important strategic decisions for organisations. Already there is substantial evidence that links CSR with improved profitability and enhanced organisation reputation (Freeman & McVea, 2001). From an internal perspective, research indicates that employees' perceptions of CSR are linked to increased attractiveness as an employer, thus strengthening the bond between employees, organisations and their customers and increasing the likeliness of organisational citizenship

Research paper thumbnail of Understanding the interplay between event communications and local business decision-making using signalling theory: the case of the 2018 Commonwealth Games

European Sport Management Quarterly, Sep 23, 2022

Research paper thumbnail of Parasitic events and host destination resource dependence: Evidence from the Gold Coast 2018 Commonwealth Games

Journal of Destination Marketing & Management

Research paper thumbnail of Host community salience loss across major sport event planning

European Sport Management Quarterly

Research paper thumbnail of Through Thick and Thin: Exposure to Instagram Advertisements and Willingness to Engage in Appearance-Altering Practices

The Journal of Psychology

Research paper thumbnail of Establishing critical care nursing research priorities for three Australian regional public hospitals: A mixed method priority setting study

Intensive and Critical Care Nursing

Research paper thumbnail of Maximizing value in healthcare partnerships: A case examining an inter‐organizational relationship in the public and non‐profit sectors

Journal of Philanthropy and Marketing

Healthcare organizations around the world are striving to find the right balance between using th... more Healthcare organizations around the world are striving to find the right balance between using their resources effectively and providing personalized care to patients. Health care is shifting from a reactive, towards a more person‐centric approach to improve health outcomes. To achieve quality improvements and efficiencies, health care organizations are forming inter‐organizational relationships. Despite the benefits, little is known about how organizations capture value from strategic partnership. In this context, this paper aims to examine the processes that occur as part of a public and non‐profit sector relationship within health care that directly relate to how the partnering organization acts to capture value. Using a qualitative case study of an Australian public‐sector health service partnership, the study employs a value mapping framework to distinguish between different types of value (captured, missed, destroyed, and opportunity), and presents an integrated model consisti...

Research paper thumbnail of Understanding the interplay between event communications and local business decision-making using signalling theory: the case of the 2018 Commonwealth Games

European Sport Management Quarterly

Research paper thumbnail of Developing video resources to reduce the burden of caring for persons with brain cancer

European Journal of Oncology Nursing

Research paper thumbnail of The Influence of Corporate Social Responsibility Campaigns on Public Opinion

Corporate Reputation Review, 2008

An experiment was conducted to examine the influence of corporate social responsibility campaigns... more An experiment was conducted to examine the influence of corporate social responsibility campaigns on public opinion. It was anticipated that corporate social responsibility campaigns, which communicate corporate good deeds, exert considerable positive influence on public opinion. Results supported this expectation. Corporate social responsibility campaigns enhanced people's perceptions of sponsors' image, reputation and credibility.

Research paper thumbnail of Mass behaviour change amid COVID-19: How public health information and social norms explain the transformation

Health Marketing Quarterly

Research paper thumbnail of Development and validation of a survey designed to measure patient experience of and preference for surgical wound care discharge education: A pilot study

Journal of Tissue Viability

Research paper thumbnail of Selling Experiences to Chinese Youth Travellers

Research paper thumbnail of Internal customers creating value in the workplace: Conceptualising the internal customer perceived value (ICPV) model

Journal of strategic marketing, Feb 7, 2024

Research paper thumbnail of Evaluating the use of clinical decision aids in an Australian emergency department: A cross‐sectional survey

Emergency Medicine Australasia, Nov 13, 2023

Research paper thumbnail of Transforming health-care service through consumer co-creation: directions for service design

Journal of Services Marketing, Nov 26, 2023

Research paper thumbnail of Patient and public involvement in emergency care research: a scoping review of the literature

Emergency Medicine Journal, Jun 6, 2023

BackgroundEstablishing the benefits of patient and public involvement (PPI) in emergency care res... more BackgroundEstablishing the benefits of patient and public involvement (PPI) in emergency care research is important to improve the quality and relevance of research. Little is known about the extent of PPI in emergency care research, its methodological and reporting quality. This scoping review aimed to establish the extent of PPI in emergency care research, identify PPI strategies and processes and assess the quality of reporting on PPI in emergency care research.MethodsKeyword searches of five databases (OVID MEDLINE, Elsevier EMBASE, EBSCO CINAHL, PsychInfo, Cochrane Central Register of Controlled trials); hand searches of 12 specialist journals and citation searches of the included journal articles were performed. A patient representative contributed to research design and co-authored this review.ResultsA total of 28 studies reporting PPI from the USA, Canada, UK, Australia and Ghana were included. The quality of reporting was variable, with only seven studies satisfying all Guidance for Reporting Involvement of Patients and the Public short form reporting criteria. None of the included studies adequately described all the key aspects of reporting the impact of PPI.ConclusionRelatively few emergency care studies comprehensively describe PPI. Opportunity exists to improve the consistency and quality of reporting of PPI in emergency care research. Further research is required to better understand the specific challenges for implementing PPI in emergency care research, and to determine whether emergency care researchers have adequate resources, education and funding to undertake and report involvement.

Research paper thumbnail of Developing video resources to reduce the burden of caring for persons with brain cancer

European Journal of Oncology Nursing, Oct 1, 2022

Research paper thumbnail of Establishing critical care nursing research priorities for three Australian regional public hospitals: A mixed method priority setting study

Intensive and Critical Care Nursing, Aug 1, 2023

Research paper thumbnail of Maximizing value in healthcare partnerships: A case examining an inter‐organizational relationship in the public and non‐profit sectors

Journal of philanthropy and marketing, Apr 27, 2023

Healthcare organizations around the world are striving to find the right balance between using th... more Healthcare organizations around the world are striving to find the right balance between using their resources effectively and providing personalized care to patients. Health care is shifting from a reactive, towards a more person‐centric approach to improve health outcomes. To achieve quality improvements and efficiencies, health care organizations are forming inter‐organizational relationships. Despite the benefits, little is known about how organizations capture value from strategic partnership. In this context, this paper aims to examine the processes that occur as part of a public and non‐profit sector relationship within health care that directly relate to how the partnering organization acts to capture value. Using a qualitative case study of an Australian public‐sector health service partnership, the study employs a value mapping framework to distinguish between different types of value (captured, missed, destroyed, and opportunity), and presents an integrated model consisting of three process phases: (1) inter‐organizational cooperation effort, (2) organizational effect, and (3) social value. The study highlights the potential for negative and unintended consequences and discusses implications for management.

Research paper thumbnail of The Influence of Corporate Social Responsibility on Employees: The CSR Employer Brand (CSReb) Model

Corporate social responsibility (CSR) has become one of the most important strategic decisions fo... more Corporate social responsibility (CSR) has become one of the most important strategic decisions for organisations. Already there is substantial evidence that links CSR with improved profitability and enhanced organisation reputation (Freeman & McVea, 2001). From an internal perspective, research indicates that employees' perceptions of CSR are linked to increased attractiveness as an employer, thus strengthening the bond between employees, organisations and their customers and increasing the likeliness of organisational citizenship

Research paper thumbnail of Understanding the interplay between event communications and local business decision-making using signalling theory: the case of the 2018 Commonwealth Games

European Sport Management Quarterly, Sep 23, 2022

Research paper thumbnail of Parasitic events and host destination resource dependence: Evidence from the Gold Coast 2018 Commonwealth Games

Journal of Destination Marketing & Management

Research paper thumbnail of Host community salience loss across major sport event planning

European Sport Management Quarterly

Research paper thumbnail of Through Thick and Thin: Exposure to Instagram Advertisements and Willingness to Engage in Appearance-Altering Practices

The Journal of Psychology

Research paper thumbnail of Establishing critical care nursing research priorities for three Australian regional public hospitals: A mixed method priority setting study

Intensive and Critical Care Nursing

Research paper thumbnail of Maximizing value in healthcare partnerships: A case examining an inter‐organizational relationship in the public and non‐profit sectors

Journal of Philanthropy and Marketing

Healthcare organizations around the world are striving to find the right balance between using th... more Healthcare organizations around the world are striving to find the right balance between using their resources effectively and providing personalized care to patients. Health care is shifting from a reactive, towards a more person‐centric approach to improve health outcomes. To achieve quality improvements and efficiencies, health care organizations are forming inter‐organizational relationships. Despite the benefits, little is known about how organizations capture value from strategic partnership. In this context, this paper aims to examine the processes that occur as part of a public and non‐profit sector relationship within health care that directly relate to how the partnering organization acts to capture value. Using a qualitative case study of an Australian public‐sector health service partnership, the study employs a value mapping framework to distinguish between different types of value (captured, missed, destroyed, and opportunity), and presents an integrated model consisti...

Research paper thumbnail of Understanding the interplay between event communications and local business decision-making using signalling theory: the case of the 2018 Commonwealth Games

European Sport Management Quarterly

Research paper thumbnail of Developing video resources to reduce the burden of caring for persons with brain cancer

European Journal of Oncology Nursing

Research paper thumbnail of The Influence of Corporate Social Responsibility Campaigns on Public Opinion

Corporate Reputation Review, 2008

An experiment was conducted to examine the influence of corporate social responsibility campaigns... more An experiment was conducted to examine the influence of corporate social responsibility campaigns on public opinion. It was anticipated that corporate social responsibility campaigns, which communicate corporate good deeds, exert considerable positive influence on public opinion. Results supported this expectation. Corporate social responsibility campaigns enhanced people's perceptions of sponsors' image, reputation and credibility.

Research paper thumbnail of Mass behaviour change amid COVID-19: How public health information and social norms explain the transformation

Health Marketing Quarterly

Research paper thumbnail of Development and validation of a survey designed to measure patient experience of and preference for surgical wound care discharge education: A pilot study

Journal of Tissue Viability

Research paper thumbnail of Fundamentally shifting discharge planning and post-hospital care

International Journal of Nursing Studies

Research paper thumbnail of Experience Gold Coast: Innovative Products for Asian Visitors

This report documents the results of a research project which aimed to enhance the quality of the... more This report documents the results of a research project which aimed to enhance the quality of the experiences provided by Australian tourism businesses. Tourism is a lead industry in the experience economy. In this new era, operators are seeking ways to provide experiences that offer unique and meaningful experiences for consumers, through dialogue and connection, rather than stock-standard, passive tours and products. As a leading
Australian leisure tourism destination, the Gold Coast offers a variety of interesting and attractive experiences to its visitors and wants to be at the forefront of experiential tourism. The Gold Coast is receiving increasing numbers of Asian visitors and this research examined how to enhance the visitor experience, with a specific focus on developing product for the international student market.