Hiver: AI-powered customer service platform (original) (raw)

Most AI stops at simple deflection. Hiver is built for complex support operations—with cross-team collaboration, AI and automation that can take on even the hardest requests.

Resolves requests
end-to-end.

Triage, routing and
ticket pre-work.

Assists your team.
Audits every reply.

Surfaces trends, quality gaps,
and stale docs.

Most platforms treat AI as a bolt-on. We don’t. We designed Hiver around one idea: AI should be at the core of complex support — capable of taking on the hardest requests and woven into how teams work every day. If AI is truly core, it shouldn’t be an add-on.

It’s why every plan includes it.

Transform Gmail into a helpdesk. Manage shared inboxes, handle complex requests, and respond faster with AI—all without having to leave your inbox.

Deliver omnichannel support with AI, cross-team collaboration, and workflows that handle the complexity your team deals with every day.

Bring all your channels, tools, and support docs in one workspace. Collaborate with teams and manage complex requests, right from day one.

AI learns from past conversations and docs. You decide exactly which inquiries it should handle — and it takes over the queue.

Every reply gets better with each conversation that your team and AI resolve. Complex requests that used to take hours now take minutes.

“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”

Every helpdesk handles the easy stuff. Hiver is built for high-stakes support — where every interaction makes or breaks your customer relationship.

Millions of complex requests resolved till date