Michael Twidale | University of Illinois at Urbana-Champaign (original) (raw)
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Papers by Michael Twidale
Proceedings of the 6th conference on …, Jan 1, 2006
Proceedings of the SIGCHI conference on …, Jan 1, 2007
Proceedings of the 2000 ACM conference on …, Jan 1, 2000
ARIADNE Project on Digital Libraries– …, Jan 1, 1998
Annual Review of …, Jan 1, 2003
The first international …, Jan 1, 1995
Software Process: Improvement …, Jan 1, 2006
Proceedings of the …, Jan 1, 2005
Journal of The American Society for Information Science and Technology, Jan 1, 2007
Abstract The movement from the physical to the digital library offers both dangers and opportunit... more Abstract The movement from the physical to the digital library offers both dangers and opportunities. Alongside the greater quantity of online material goes the problem of quality assurance: how can be the information searcher be sure of the status of a document. We suggest that this be addressed by supporting recommendations and that the key feature that links these recommendations together is that of usage. The main use of usage data within information science is currently that of a research tool in the form of transaction log ...
Abstract: Considers how research in collaborative technologies can inform research and developmen... more Abstract: Considers how research in collaborative technologies can inform research and development in library and information science. Topics include computer supported collaborative work; shared drawing; collaborative writing; MUDs; MOOs; workflow; World ...
The public nature of discussion in open source projects provides a valuable resource for understa... more The public nature of discussion in open source projects provides a valuable resource for understanding the mechanisms of open source software development. In this paper we explore how open source projects address issues of usability. We examine bug reports of several projects to characterise how developers address and resolve issues concerning user interfaces and interaction design. We discuss how bug reporting and discussion systems can be improved to better support bug reporters and open source developers.
Computer Supported Cooperative Work, Jan 1, 2005
The paper reviews work on informal technical help giving between colleagues. It concentrates on t... more The paper reviews work on informal technical help giving between colleagues. It concentrates on the process of how colleagues help each other to use a computer application to achieve a specific work task, contrasting this with the focus of much prior work on surrounding issues like the choice of whom to ask, information re-use and the larger work context of encouragement or otherwise of such learning. By an analysis of the literature and a study of office activity, some strengths and weaknesses of the method are identified. The difficulties of talking about the process of performing graphical user interface actions are explored. Various design implications for functionalities to improve the efficiency of informal help giving are explored. A consideration of informal learning can help in designing more effective, learnable, robust and acceptable CSCW systems. It also provides a different perspective on interface design as an exploration of features to support human–human interaction, using the computer screen as a shared resource to support this. In this way CSCW research may contribute to HCI research, since during such help giving, all computer systems are at least temporarily collaborative applications.
Proceedings of the 6th conference on …, Jan 1, 2006
Proceedings of the SIGCHI conference on …, Jan 1, 2007
Proceedings of the 2000 ACM conference on …, Jan 1, 2000
ARIADNE Project on Digital Libraries– …, Jan 1, 1998
Annual Review of …, Jan 1, 2003
The first international …, Jan 1, 1995
Software Process: Improvement …, Jan 1, 2006
Proceedings of the …, Jan 1, 2005
Journal of The American Society for Information Science and Technology, Jan 1, 2007
Abstract The movement from the physical to the digital library offers both dangers and opportunit... more Abstract The movement from the physical to the digital library offers both dangers and opportunities. Alongside the greater quantity of online material goes the problem of quality assurance: how can be the information searcher be sure of the status of a document. We suggest that this be addressed by supporting recommendations and that the key feature that links these recommendations together is that of usage. The main use of usage data within information science is currently that of a research tool in the form of transaction log ...
Abstract: Considers how research in collaborative technologies can inform research and developmen... more Abstract: Considers how research in collaborative technologies can inform research and development in library and information science. Topics include computer supported collaborative work; shared drawing; collaborative writing; MUDs; MOOs; workflow; World ...
The public nature of discussion in open source projects provides a valuable resource for understa... more The public nature of discussion in open source projects provides a valuable resource for understanding the mechanisms of open source software development. In this paper we explore how open source projects address issues of usability. We examine bug reports of several projects to characterise how developers address and resolve issues concerning user interfaces and interaction design. We discuss how bug reporting and discussion systems can be improved to better support bug reporters and open source developers.
Computer Supported Cooperative Work, Jan 1, 2005
The paper reviews work on informal technical help giving between colleagues. It concentrates on t... more The paper reviews work on informal technical help giving between colleagues. It concentrates on the process of how colleagues help each other to use a computer application to achieve a specific work task, contrasting this with the focus of much prior work on surrounding issues like the choice of whom to ask, information re-use and the larger work context of encouragement or otherwise of such learning. By an analysis of the literature and a study of office activity, some strengths and weaknesses of the method are identified. The difficulties of talking about the process of performing graphical user interface actions are explored. Various design implications for functionalities to improve the efficiency of informal help giving are explored. A consideration of informal learning can help in designing more effective, learnable, robust and acceptable CSCW systems. It also provides a different perspective on interface design as an exploration of features to support human–human interaction, using the computer screen as a shared resource to support this. In this way CSCW research may contribute to HCI research, since during such help giving, all computer systems are at least temporarily collaborative applications.