Gerald Savage | Illinois State University (original) (raw)

Papers by Gerald Savage

The WAC Clearinghouse; University Press of Colorado eBooks, Aug 4, 2023

IEEE Transactions on Professional Communication, 2014

Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best ef... more Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representation or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. For general information on our other products and services please contact our Customer Care Department within the United States at (800) 762-2974, outside the United Stales at (317) 572-3993 or fax (3t7) 572-4002. Wiley also publishes its books in a variety of electronic formats. Some content that appears in print, however, may not be available in electronic formats. For more information about Wiley products, visit our web site at www.wiley.com. Library of Congress Cataloging-in-Publication Data; Negotiating cultural encounters : narrating intercultural engineering and technical communication / edited by Han Yu, Gerald Savage, pages cm Includes bibliographical references.

Resources in Technical Communication: Outcomes and Approaches, 2007

Journal of Technical Writing and Communication, 2010

This article reports a study of internship requirements in technical communication programs compa... more This article reports a study of internship requirements in technical communication programs compared with three established professions and one emerging profession that have certification or licensing requirements for practitioners. The study addresses three questions about technical communication internship programs: 1) Are internships offered as a way to fulfill program academic credit requirements? 2) If internships are offered, are they required or elective? 3) What are the minimum/maximum academic credits allowed for internships toward fulfillment of program requirements and the number of workplace hours of internship required? To answer these questions we focused on three elements of internship program management: academic credits, workplace hours per academic credit, and total workplace hours required. Our findings indicate that there is considerable disparity for these factors among programs in our field and that we lack criteria similar to those used in established professi...

Assessment in Technical and Professional Communication, 2010

If published work is at all a reliable indicator, the issue of human rights has not yet emerged a... more If published work is at all a reliable indicator, the issue of human rights has not yet emerged as a consistent thread in professional communication scholarship: but over the past decade the literature has addressed themes related to the larger issue of human rights. Such themes include, among others, social justice and globalization; critical responses to development and globalization; critical race theory and whiteness studies; and discourses of diverse publics and indigenous knowledges (Agboka, 2013a, 2013b; Bowdon, 2004; Broadfoot & Munshi, 2007; Haas, 2012; Johnson, Pimentel, & Pimentel, 2008; Lipus, 2006; Mattson, 2013; Nugent, 2013; Savage & Mattson, 2011; Savage & Matveeva, 2011; Smith, 2012; Surma, 2005; Voss & Flammia, 2007; Walton, 2013; Williams, 2010; Williams & Pimentel, 2012); (T. Herrington, 2011; T. K. Herrington, 2001). Williams and Pimentel noted a “reticence to discuss such topics in technical communication research and literature” (272). And yet, we cannot prete...

Technical Communication Quarterly, 1996

... Related Items: Show Related Items. Click on any of the links below to perform a new search. T... more ... Related Items: Show Related Items. Click on any of the links below to perform a new search. Title: Redefining the Responsibilities of Teachers and the Social Position of the Technical Communicator. Authors: Savage, Gerald J. ...

Technical Communication Quarterly, 1996

Technical Communication Quarterly, 1996

Inquiry: Critical Thinking Across the Disciplines, 1998

Communication & Language at Work, 2013

Since the early 1980s, Illinois State University's English Department has educated numerous techn... more Since the early 1980s, Illinois State University's English Department has educated numerous technical communication practitioners as well as dozens of teachers of technical communication throughout the United States. Today, the program's faculty members are nationally recognized for their contributions to scholarship and education and its Ph.D. and M.A. students are sought after to teach in the technical communication programs of other universities. A critical component of this success was the development of the graduate course, Teaching Technical Writing in 1990. This essay situates the development of that course in the history not only of the technical communication program at Illinois State University but in the history of the technical communication field, particularly since 1950. Although the essay focuses on one course in one midsized, Midwestern U.S. University, it is, I believe, exemplary of the development and current status of technical communication pedagogy throughout the U.S.

connexions international professional communication journal, 2016

Technical Communication Quarterly, 2002

... 258 pp. Reviewed by Gerald Savage, Illinois State University ... Kermit Campbell praises Swea... more ... 258 pp. Reviewed by Gerald Savage, Illinois State University ... Kermit Campbell praises Swearingen for bringing together the “unlikely tandem” of race and rhetoric as a conference issue, but he cautions against treating the juxtaposition too simplistically. ...

Rhetoric Professional Communication and Globalization Journal, 2010

the actual communication process also exhibits great diversity and complexity due to the situated... more the actual communication process also exhibits great diversity and complexity due to the situatedness of interaction and the varieties of industries involved in this diverse service area. The data we analyzed clearly show that call-center discourse is a goal-defined situated genre with dynamic structural features. The generic structure summarized here, however, is not a fixed or unchangeable pattern, but a flexible resource for practitioners to exploit creatively. (p. 469) The flexibility and dynamic nature of call center discourse cannot be entirely reduced to an unchanging script because it is conversational. Customers" needs and goals are diverse and their discourse strategies can vary considerably, requiring a range of responding strategies on the part of CSRs. Moreover, when interlocutors are L1 and L2, as in the case of the Filipino call center, cultural differences as well as linguistic resources may considerably complicate interactions. Finally, call-center technologies and government policies regulating working conditions and other practices may influence genre flexibility and genre change. For example, the authors suggest that Chinese call centers need to improve English language proficiency in order to compete with similar businesses, such as those in India and the Philippines. These findings are important for those who study and provide education and training in business communication and customer/client relations, especially involving oral communication. Ganesh, S., & Stohl, C. (2010). Qualifying engagement: A study of information and communication technology and the global social justice movement in Aotearoa New Zealand. Communication Monographs, 77, 51-74. Information and communication technologies (ICTs) have been a basic feature of the technical communication landscape for years. Much of our concern with ICTs is reflected in the abundance of studies focusing on electronic collaborative writing, online education, and workplace applications of ICTs in information sharing and collaborative projects. We have paid less attention to the role of ICT networks in social change, even where such processes might relate to issues that concern many of us in technical communication such as agriculture, environment, and healthcare promotion, although such interests have been implicit in many studies, and have influenced practice for some time. Other disciplines, meanwhile, have given a lot of attention to the relationship of ICTs and social networks with studies having both specific and evocative implications for technical communication. A quick search on Ebscohost, for example, provided studies in the fields of business administration, information sciences, science and technology studies, and a number of others. Such work is especially germane in international and intercultural technical communication where scientific, medical, and technologically based organizations that utilize ICT networking systems may have social, legal, and ethical impacts, particularly in developing countries. These are issues relevant to our own field, and it is surprising that few professional communication studies, particularly in international/intercultural contexts, have addressed the implications of perspectives such as that of Manuel Castells in sociology or Jan van Dijk in communication studies. For these reasons, we consider the study by Shiv Ganesh and Cynthia Stohl valuable. "Qualifying Engagement: A Study of Information and Communication Technology and the Global Social Justice Movement in Aotearoa New Zealand" reports findings based on interviews with 24 activists in New Zealand-based social justice movements. Ganesh and Stohl specifically sought respondents that could be characterized as ""rooted cosmopolitans,"" whom they defined as activists who participate in demonstrations outside their own borders, but who "bring their learning, ties, and expertise back to their own societies" (p. 55).

Narrating Intercultural Engineering and Technical Communication, 2013

Technical Communication Quarterly, 2013

Through narratives based on the real experiences of working professionals, Negotiating Cultural E... more Through narratives based on the real experiences of working professionals, Negotiating Cultural Encounters: Narrating Intercultural Engineering and Technical Communication covers a range of design, development, research, and documentation projects—offering an authentic picture of today's international workplace. Narrative contributors present firsthand experience and perspectives on the complexities and challenges of working with multicultural team members, international vendors, and diverse customers; additional suggested readings and discussion questions provide students with information on relevant cultural factors and invite them to think deeply and critically about the narratives.

The WAC Clearinghouse; University Press of Colorado eBooks, Aug 4, 2023

IEEE Transactions on Professional Communication, 2014

Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best ef... more Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representation or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. For general information on our other products and services please contact our Customer Care Department within the United States at (800) 762-2974, outside the United Stales at (317) 572-3993 or fax (3t7) 572-4002. Wiley also publishes its books in a variety of electronic formats. Some content that appears in print, however, may not be available in electronic formats. For more information about Wiley products, visit our web site at www.wiley.com. Library of Congress Cataloging-in-Publication Data; Negotiating cultural encounters : narrating intercultural engineering and technical communication / edited by Han Yu, Gerald Savage, pages cm Includes bibliographical references.

Resources in Technical Communication: Outcomes and Approaches, 2007

Journal of Technical Writing and Communication, 2010

This article reports a study of internship requirements in technical communication programs compa... more This article reports a study of internship requirements in technical communication programs compared with three established professions and one emerging profession that have certification or licensing requirements for practitioners. The study addresses three questions about technical communication internship programs: 1) Are internships offered as a way to fulfill program academic credit requirements? 2) If internships are offered, are they required or elective? 3) What are the minimum/maximum academic credits allowed for internships toward fulfillment of program requirements and the number of workplace hours of internship required? To answer these questions we focused on three elements of internship program management: academic credits, workplace hours per academic credit, and total workplace hours required. Our findings indicate that there is considerable disparity for these factors among programs in our field and that we lack criteria similar to those used in established professi...

Assessment in Technical and Professional Communication, 2010

If published work is at all a reliable indicator, the issue of human rights has not yet emerged a... more If published work is at all a reliable indicator, the issue of human rights has not yet emerged as a consistent thread in professional communication scholarship: but over the past decade the literature has addressed themes related to the larger issue of human rights. Such themes include, among others, social justice and globalization; critical responses to development and globalization; critical race theory and whiteness studies; and discourses of diverse publics and indigenous knowledges (Agboka, 2013a, 2013b; Bowdon, 2004; Broadfoot & Munshi, 2007; Haas, 2012; Johnson, Pimentel, & Pimentel, 2008; Lipus, 2006; Mattson, 2013; Nugent, 2013; Savage & Mattson, 2011; Savage & Matveeva, 2011; Smith, 2012; Surma, 2005; Voss & Flammia, 2007; Walton, 2013; Williams, 2010; Williams & Pimentel, 2012); (T. Herrington, 2011; T. K. Herrington, 2001). Williams and Pimentel noted a “reticence to discuss such topics in technical communication research and literature” (272). And yet, we cannot prete...

Technical Communication Quarterly, 1996

... Related Items: Show Related Items. Click on any of the links below to perform a new search. T... more ... Related Items: Show Related Items. Click on any of the links below to perform a new search. Title: Redefining the Responsibilities of Teachers and the Social Position of the Technical Communicator. Authors: Savage, Gerald J. ...

Technical Communication Quarterly, 1996

Technical Communication Quarterly, 1996

Inquiry: Critical Thinking Across the Disciplines, 1998

Communication & Language at Work, 2013

Since the early 1980s, Illinois State University's English Department has educated numerous techn... more Since the early 1980s, Illinois State University's English Department has educated numerous technical communication practitioners as well as dozens of teachers of technical communication throughout the United States. Today, the program's faculty members are nationally recognized for their contributions to scholarship and education and its Ph.D. and M.A. students are sought after to teach in the technical communication programs of other universities. A critical component of this success was the development of the graduate course, Teaching Technical Writing in 1990. This essay situates the development of that course in the history not only of the technical communication program at Illinois State University but in the history of the technical communication field, particularly since 1950. Although the essay focuses on one course in one midsized, Midwestern U.S. University, it is, I believe, exemplary of the development and current status of technical communication pedagogy throughout the U.S.

connexions international professional communication journal, 2016

Technical Communication Quarterly, 2002

... 258 pp. Reviewed by Gerald Savage, Illinois State University ... Kermit Campbell praises Swea... more ... 258 pp. Reviewed by Gerald Savage, Illinois State University ... Kermit Campbell praises Swearingen for bringing together the “unlikely tandem” of race and rhetoric as a conference issue, but he cautions against treating the juxtaposition too simplistically. ...

Rhetoric Professional Communication and Globalization Journal, 2010

the actual communication process also exhibits great diversity and complexity due to the situated... more the actual communication process also exhibits great diversity and complexity due to the situatedness of interaction and the varieties of industries involved in this diverse service area. The data we analyzed clearly show that call-center discourse is a goal-defined situated genre with dynamic structural features. The generic structure summarized here, however, is not a fixed or unchangeable pattern, but a flexible resource for practitioners to exploit creatively. (p. 469) The flexibility and dynamic nature of call center discourse cannot be entirely reduced to an unchanging script because it is conversational. Customers" needs and goals are diverse and their discourse strategies can vary considerably, requiring a range of responding strategies on the part of CSRs. Moreover, when interlocutors are L1 and L2, as in the case of the Filipino call center, cultural differences as well as linguistic resources may considerably complicate interactions. Finally, call-center technologies and government policies regulating working conditions and other practices may influence genre flexibility and genre change. For example, the authors suggest that Chinese call centers need to improve English language proficiency in order to compete with similar businesses, such as those in India and the Philippines. These findings are important for those who study and provide education and training in business communication and customer/client relations, especially involving oral communication. Ganesh, S., & Stohl, C. (2010). Qualifying engagement: A study of information and communication technology and the global social justice movement in Aotearoa New Zealand. Communication Monographs, 77, 51-74. Information and communication technologies (ICTs) have been a basic feature of the technical communication landscape for years. Much of our concern with ICTs is reflected in the abundance of studies focusing on electronic collaborative writing, online education, and workplace applications of ICTs in information sharing and collaborative projects. We have paid less attention to the role of ICT networks in social change, even where such processes might relate to issues that concern many of us in technical communication such as agriculture, environment, and healthcare promotion, although such interests have been implicit in many studies, and have influenced practice for some time. Other disciplines, meanwhile, have given a lot of attention to the relationship of ICTs and social networks with studies having both specific and evocative implications for technical communication. A quick search on Ebscohost, for example, provided studies in the fields of business administration, information sciences, science and technology studies, and a number of others. Such work is especially germane in international and intercultural technical communication where scientific, medical, and technologically based organizations that utilize ICT networking systems may have social, legal, and ethical impacts, particularly in developing countries. These are issues relevant to our own field, and it is surprising that few professional communication studies, particularly in international/intercultural contexts, have addressed the implications of perspectives such as that of Manuel Castells in sociology or Jan van Dijk in communication studies. For these reasons, we consider the study by Shiv Ganesh and Cynthia Stohl valuable. "Qualifying Engagement: A Study of Information and Communication Technology and the Global Social Justice Movement in Aotearoa New Zealand" reports findings based on interviews with 24 activists in New Zealand-based social justice movements. Ganesh and Stohl specifically sought respondents that could be characterized as ""rooted cosmopolitans,"" whom they defined as activists who participate in demonstrations outside their own borders, but who "bring their learning, ties, and expertise back to their own societies" (p. 55).

Narrating Intercultural Engineering and Technical Communication, 2013

Technical Communication Quarterly, 2013

Through narratives based on the real experiences of working professionals, Negotiating Cultural E... more Through narratives based on the real experiences of working professionals, Negotiating Cultural Encounters: Narrating Intercultural Engineering and Technical Communication covers a range of design, development, research, and documentation projects—offering an authentic picture of today's international workplace. Narrative contributors present firsthand experience and perspectives on the complexities and challenges of working with multicultural team members, international vendors, and diverse customers; additional suggested readings and discussion questions provide students with information on relevant cultural factors and invite them to think deeply and critically about the narratives.