ASMAHANIM HAJI MOHAMAD YUSUF - Academia.edu (original) (raw)
Papers by ASMAHANIM HAJI MOHAMAD YUSUF
A queue is something that usually happened in our daily life. People tend to queue in many situat... more A queue is something that usually happened in our daily life. People tend to queue in many situations such as at the hospital, bank counter, post office and many more to get the service. However, long and unmanaged queues should not happen. The time will be wasted as the effect of the queue since people need to wait for hours before being served. Other than that, every organization has their own limited time to serve their customers. Due to that limitation, it leads to overcrowding and unmanageable queues for the customers. Ensuing this, queuing theory model will be applied for the situation in Road Transport Department located in Senawang, Negeri Sembilan. One of the main objectives is to analyze and compare the customer waiting time queuing model and simulation model. M/M/s queuing model is being performed on the collected data and simulation with ARENA software is used to build and verify the result.
KnE Social Sciences, 2019
This study investigates the gender language used in workplace; specifically, on the comparison an... more This study investigates the gender language used in workplace; specifically, on the comparison and exploration of power language between male and female lecturers who are teaching in the education field. In the effort to answer whether the general opinion that man includes more power language in their speech compared to woman; equal numbers of participants are chosen from both genders and several observations of teaching and learning sessions initiated by the participants in their respective classes were conducted by the researchers. The language used by all participants was analyzed based on the use of two language expressions; directives and elicitations. The results of the findings suggest that male lecturers used more directives and elicitations; with Male Lecturer A, who used a total of 27% power languages and Male Lecturer B, who used a total of 35% power languages. The power language used by the female lecturers are relatively less than male lecturers; with both female lectur...
![Research paper thumbnail of Analyzing and comparing customer waiting time in road transport department office using queuing theory model and simulation model / Noor Hidayah Mohd Zaki … [et al.]](https://attachments.academia-assets.com/86753588/thumbnails/1.jpg)
](Universiti Teknologi MARA Cawangan Pahang, Sep 1, 2020
Waiting for service or also known as queuing is a frequently occurring phenomenon. People queue f... more Waiting for service or also known as queuing is a frequently occurring phenomenon. People queue for services at various place such as at the hospitals, banks, post offices and many more. However, long and unmanaged queues may cause dissatisfactions among the customers thus will affect the customers' evaluation of the services. Not only that, time will also be wasted since people need to wait for hours before being served. Other than that, every organization has their time limit in serving their customers. Due to this limitation, it leads to overcrowding and unmanageable queues at the premise. Ensuring this, queuing theory model has been applied for the selected situation in Road Transport Department located in Senawang, Negeri Sembilan. One of the main objectives was to analyze and compare the customer waiting time queuing model to simulation model. M/M/s queuing model was performed on the collected data and simulation with ARENA software was used to build and verify the result. It is concluded that the best method to measure the queuing situation is by using ARENA simulation model since the result is more accurate than Queuing Theory Model.
A queue is something that usually happened in our daily life. People tend to queue in many situat... more A queue is something that usually happened in our daily life. People tend to queue in many situations such as at the hospital, bank counter, post office and many more to get the service. However, long and unmanaged queues should not happen. The time will be wasted as the effect of the queue since people need to wait for hours before being served. Other than that, every organization has their own limited time to serve their customers. Due to that limitation, it leads to overcrowding and unmanageable queues for the customers. Ensuing this, queuing theory model will be applied for the situation in Road Transport Department located in Senawang, Negeri Sembilan. One of the main objectives is to analyze and compare the customer waiting time queuing model and simulation model. M/M/s queuing model is being performed on the collected data and simulation with ARENA software is used to build and verify the result.
KnE Social Sciences, 2019
This study investigates the gender language used in workplace; specifically, on the comparison an... more This study investigates the gender language used in workplace; specifically, on the comparison and exploration of power language between male and female lecturers who are teaching in the education field. In the effort to answer whether the general opinion that man includes more power language in their speech compared to woman; equal numbers of participants are chosen from both genders and several observations of teaching and learning sessions initiated by the participants in their respective classes were conducted by the researchers. The language used by all participants was analyzed based on the use of two language expressions; directives and elicitations. The results of the findings suggest that male lecturers used more directives and elicitations; with Male Lecturer A, who used a total of 27% power languages and Male Lecturer B, who used a total of 35% power languages. The power language used by the female lecturers are relatively less than male lecturers; with both female lectur...
Universiti Teknologi MARA Cawangan Pahang, Sep 1, 2020
Waiting for service or also known as queuing is a frequently occurring phenomenon. People queue f... more Waiting for service or also known as queuing is a frequently occurring phenomenon. People queue for services at various place such as at the hospitals, banks, post offices and many more. However, long and unmanaged queues may cause dissatisfactions among the customers thus will affect the customers' evaluation of the services. Not only that, time will also be wasted since people need to wait for hours before being served. Other than that, every organization has their time limit in serving their customers. Due to this limitation, it leads to overcrowding and unmanageable queues at the premise. Ensuring this, queuing theory model has been applied for the selected situation in Road Transport Department located in Senawang, Negeri Sembilan. One of the main objectives was to analyze and compare the customer waiting time queuing model to simulation model. M/M/s queuing model was performed on the collected data and simulation with ARENA software was used to build and verify the result. It is concluded that the best method to measure the queuing situation is by using ARENA simulation model since the result is more accurate than Queuing Theory Model.