Abdullah Sanusi Othman - Academia.edu (original) (raw)
Papers by Abdullah Sanusi Othman
International Journal of Modern Trends in Social Sciences, 2020
The objective of this study is to examine the factors that influence consumers in making online p... more The objective of this study is to examine the factors that influence consumers in making online purchasing decisions in Malaysia. The focus of this study is related to consumer attitudes, the factors that influence them to make online purchasing decisions. Researchers evaluate the criteria that can motivate consumers to make decisions when buying online. There are three independent variables studied namely, product price, quality of product information, and product reviews to obtain study data. This study was designed using quantitative methods where survey questions were distributed to a total of 122 respondents via Google Form and distributed online randomly requiring Malaysians aged between 18 and above regardless of gender, race, household income, and education someone. The data collected will be analyzed using the Statistical Package for the Social Sciences (SPSS). Overall, based on the study conducted it is undeniable that there are many consumers making online purchases compa...
Jurnal Pengurusan, 2018
This study investigates the role of innovativeness and learning orientation on the internationali... more This study investigates the role of innovativeness and learning orientation on the internationalisation performance of small and medium entrepreneurial firms. Exporting has been the most appropriate mode of expansion into foreign market for SMEs due to lower risk and less resource commitment. The literature insists that future study should pay more attention on how SMEs improve export performance. Review of literature brings to the conclusion that innovativeness and learning orientation are pertinent in building the success of SMEs in export markets. Notwithstanding the existing investigation on the impact of innovativeness on performance, the results are inconclusive, reinforcing the need for investigation in the context of emerging market and SMEs. In addition, learning orientation composed of three dimensions namely managerial commitment, system perspective and openness and experimentation. Previous studies view learning orientation as summate of all three dimensions. Unlike previous studies, this study investigates the effect of each dimension on innovativeness. A conceptual framework was developed based on the resource-based view. Data were collected from small and medium business exporters in the manufacturing sector of an emerging market. A total of 220 respondents participated in this study. Data were analysed using structural equation modeling to test the hypotheses, and the results show that innovativeness is positively related to export performance. In addition, the findings reveal that managerial commitment is a function of innovativeness. System perspective, and openness and experimentation have no significant effect on innovativeness. Implications and limitations are also discussed in this study.
Academic Journal of Interdisciplinary Studies
This study examines the mediating role of learning motivation in the relationship between supervi... more This study examines the mediating role of learning motivation in the relationship between supervisors’ roles in the administration of training programmes and in-role behaviour. A cross-sectional study was used to collect 370 survey questionnaires from employees at different divisions/departments in the Malaysian public sector. The SmartPLS is utilised to evaluate the quality of the study instrument and subsequently test the study’s hypotheses. The structural equation modelling test indicated that in-role behaviour is affected by supervisors’ roles in the administration of training programmes. Hence, the effect of supervisors’ roles in the administration of training programmes on in-role behaviour is mediated by learning motivation. This finding has contributed to the supervisors, managers and operation employees, as well as to the study related to learning motivation in dynamic organisations. Received: 13 August 2022 / Accepted: 2 December 2022 / Published: 5 January 2023
e-Bangi, Nov 14, 2020
Kajian ini bertujuan menghurai dan menganalisis varians pencapaian item prestasi kewangan dan buk... more Kajian ini bertujuan menghurai dan menganalisis varians pencapaian item prestasi kewangan dan bukan-kewangan dalam model perniagaan koperasi pekebun kecil sawit (PKS) FELDA, FELCRA dan KPSM. Model perniagaan koperasi yang berbeza berpotensi mewujudkan variasi dalam prestasi. Kajian ini menggunakan teknik survei bagi mengumpul data daripada 234 buah koperasi sawit di Semenanjung Malaysia. Analisis statistik deskriptif, ANOVA-Satu Hala dan Analisis Post Hoc telah digunakan bagi menganalisis data. Hasil menunjukkan kebanyakan koperasi PKS cenderung menggunakan strategi pembezaan produk/perkhidmatandengan cara menawarkan perkhidmatan pusat pengumpulan buah sawit dan mengurus kerja ladang kepada ahli sebagai usahanya menjana pendapatan. Hasil ujian ANOVA mendapati koperasi KPSM berbeza min secara signifikan dengan model koperasi FELDA dalam item prestasi kewangan berkaitan "mencapai untung sasaran" dan "kekukuhan kedudukan tunai bagi menyelesaikan liabiliti jangka pendek". Pada masa yang sama model FELDA dan FELCRA berbeza secara signifikan dalam pencapaian item prestasi kewangan berkaitan "bayaran dividen minimum kepada ahli-ahli". Di samping itu, petunjuk prestasi bukan kewangan juga menunjukkan perbezaan min yang signifikan di antara koperasi KPSM dan FELDA pada item "bantuan pendidikan kepada anak-anak ahli". Kajian ini menyumbang kepada ilmu dengan mengemukakan perbincangan prestasi merentasi model koperasi berbeza dalam konteks koperasi pekebun kecil sawit (PKS) di Malaysia. Implikasi praktikal kajian ialah pengurusan koperasi boleh mengoptimumkan kelebihan semulajadi entiti koperasi bagi memperkasa daya saing iaitu menerusi peluang kawalan ke atas seluruh rantaian nilai aktiviti sawit dan manfaat hubungan simbiotik dengan agensi induk. Daripada sudut ilmu, kajian ini telah menambah ilmu baharu dalam skop bidang Kelakuan Organisasi dan Pengurusan Strategik dengan mengemukakan dapatan mengenai prestasi koperasi PKS yang masih kurang dikaji.
Cengage Learning Asia Pte Ltd (Malaysia Branch), 2013
As more people become aware of the destruction of natural resources, more are willing to purchase... more As more people become aware of the destruction of natural resources, more are willing to purchase green products that are not harmful to the environment. This study aims to develop and test a model investigating how environmental concern, perceived consumer effectiveness and religiosity enhance ecological conscious behaviour (ECCB). Furthermore, this study will also examine the relationship between ecological conscious behaviour and purchase intention towards environmentally friendly products. A total of 211 questionnaires were collected from consumers of environmentally friendly products in Malaysia. The structural equation model that assessed the relationship between the proposed variables was tested using AMOS. This study found that religiosity, environmental concern and perceived consumer effectiveness has a significant positive influence on ecological conscious behaviour. In addition, the positive relationship between ecological conscious behaviour and purchasing intention towa...
Background: This research attempts to extend the understanding and application of embeddedeness t... more Background: This research attempts to extend the understanding and application of embeddedeness theory beyond the general network structure. Previous research on network analysis largely focused on the context of the decentralized network structure and how it impacts on the performance of the network member. However, each member of a supply network is embedded in a centralized network structure. The focal firm often plays the commanding role in such structure. Thus, the supply network is a centralized network because of the existence of the focal firm. The existence of the focal firm may influence the impact of firm performance, particularly on the generation of relational capital. Hence, the objective of this research is to determine how formality derives from the centralization of the supply network and influences trust projection in the supply network structure so that it is possible to organize supply network resources to their optimum capacity. Methods: Basing on the previously...
Research in World Economy, 2021
The purpose of this paper is to validate the mediating effect of management capability/capabiliti... more The purpose of this paper is to validate the mediating effect of management capability/capabilities (MC) on the relationships between intellectual capital (IC) and cooperative members’ participation (MP) and the cooperatives' financial and non-financial performance. The major aim is to examine the effect of MC in mediating the relationship between influential antecedents and cooperative performance - a topic that is relatively understudied in the literature. The study employs the survey technique to gather data from the respondents. Therefore, the questionnaire is designed to measure the indicators of the prescribed independent and dependent variables. The independent variables consist of MP and IC, which is further itemised into structural capital (SC), human capital (HC) and relational capital (RC), whilst the dependent variable consists of performance measured by financial and non-financial indicators. The questionnaires are distributed to 234 cooperatives that consist of pal...
International Journal of Recent Technology and Engineering (IJRTE), 2019
Structural equivalence has been a fascinating topic for industry and academia due to its connecti... more Structural equivalence has been a fascinating topic for industry and academia due to its connection with network embeddedness. This study investigates the network assumption that structural equivalence is a major determinant of influence derives largely from the frequent finding that organizations that are embedded with influential connections are at an increased likelihood of becoming influential themselves. It is suggested that the strong and consistent structural equivalence position is at least partially responsible for factors of reputational influence among directors of government agencies. The contribution of this study continues to enrich the literature of the network and provide the solution for the industry since earlier research is neglecting the impact of relations upon the level of influence. Using exploratory social network methodology and statistical evaluation of Exponential Random Graph Modeling, this research found that, directors of government agencies may gain gr...
Annals of Management Science, 2015
1. IntroductionInternet and web design have been the most exciting developments in the field of i... more 1. IntroductionInternet and web design have been the most exciting developments in the field of information and communications technology in recent years. With increasing Internet access, the phenomenon of using Online Banking (or Internet banking or E-banking) services is booming greatlyOnline banking refers to the banking services provided via a secure website operated by online bank-service provider to facilitate the use of the internet as a remote banking-service delivery channel. Online banking allows bank customers with appropriate access to manage their finances with minimal inconvenience as it provides a fast and convenient way to undertake various banking transactions from home, office, or elsewhere via online banking websites (Beh Yee & Faziharudean, 2010).According to Reichheld & Schefter (2000), the high costs associated with winning new online-banking customers make it necessary for the banks to keep their current customers and make them loyal. Presently, customer loyalty in online banking sector has become a critical issue because of its great and positive impact on banks' long-term profitability. Since the competition is just a click of the mouse away, customer loyalty in online banking is very important for both and competitive reasons (Floh & Treiblmaier, 2006). Hence there is a need to understand how customer loyalty in online banking can be ensured and maintained.Customer loyalty is a concept that has been studied in a good number of researches. Previous studies have found that in online banking, service quality (or eservice quality), customer satisfaction (e-satisfaction) and customer trust (or e-trust) have direct or indirect effects on customer loyalty (or e-loyalty). However, these studies have not fully demonstrated the combined effects of these factors and their impacts on e-loyalty. Therefore, important research gaps that needs be filled still exist. Therefore, in this research, we will thoroughly investigate the effects that these factors have on e-loyalty both individually and collectively by developing and testing some relevant hypotheses. Single and multiple regression models will be fitted and used for the analyses and for testing the hypotheses developed.1. Literature Review1.1. E-Service QualityFogli (2006, p.4) defined service quality as a global judgment or attitude relating to a particular service; the customer's overall impression of the relative inferiority or superiority of the organization and its services. Service quality is a cognitive judgment. According to Lapierre et al. (1996), the concept of service quality is linked to the concepts of perceptions and expectations. Service quality perceived by the customers is the result of comparing the expectations about the service they are going to receive and their perceptions of the service provider's action. If perceptions exceed expectations, the services provided by the banks will be considered excellent (Vazquez et al., 2001).As discussed by Shahrzad Shahriari (2014), service quality in online banking has a lot of underlying dimensions which includes reliability, responsiveness, security, ease of use, access and so on. Reliability includes correctness of order fulfilment, prompt delivery and billing accuracy. Responsiveness concerns the willingness or readiness of employees to provide service. Security includes security of information and minimal online purchases risks. Ease of use related to easy-touse URL address, well organized, well-structured and easy-to-follow a catalogue, site navigability and concise and understandable content, terms and conditions. Access includes the list of company's streets and email address, phone and fax number, accessibility of service representatives, availability of chat room, bulletin board and other communication channels.In online environments, service quality is defined as the ability of a website to make efficient and effective shopping, purchasing and transporting of products and services (Zeithaml et al. …
This paper elaborates the condition of the business ventures of the poor and identifies the probl... more This paper elaborates the condition of the business ventures of the poor and identifies the problems hindering or enhancing their progress. This study used structured interview to obtain insights from the four subjects.The subjects are selected from a special entrepreneurial program designed for the poorest Muslim group in Malaysia. Grenier 5 Phases Growth Model serves as the framework for explaining the growth phenomenon of the business ventures. The study concludes that businesses of the poor are currently at the creativity growth phase. From the analysis, the problems faced by the entrepreneurs are divided into three themes namely insufficient capital, lack of systematic managerial practices and basic day-today operational problems.
Malaysian Journal of Social Sciences and Humanities (MJSSH)
The cosmetics industry is one of the world's fast-growing sectors. With more and more new cos... more The cosmetics industry is one of the world's fast-growing sectors. With more and more new cosmetic companies joining the market this beauty industry is booming, resulting in a highly competitive environment. Furthermore, Consumers with rapidly shifting preferences and expectations have created challenges on the market, resulting in a shorter product ’s life cycle, impasse innumerable skin care giants and novice companies. As such, to stay and retain new customers, it is important for the cosmetic companies to continually grow their business activities. In order to achieve that, cosmetic companies need to understand and satisfy their customers by creating values and meet their demands. The purpose of this study is to investigate the influence of brand image, perceive product price and perceived quality on intention to purchase cosmetic products. A total of 139 questionnaires were collected from consumers in the Kelang Valley who have experienced purchasing and using cosmetic prod...
Abstrak Artikel ini bertujuan meneliti mekanisme kawalan yang berperanan untuk mengawal selia akt... more Abstrak Artikel ini bertujuan meneliti mekanisme kawalan yang berperanan untuk mengawal selia aktiviti orang tengah dalam rantaian pengeluaran dan pemasaran hasil pekebun kecil kelapa sawit di Malaysia. Kajian ini melibatkan temu bual mendalam dengan wakil dari Unit Penguatkuasaan dan Pelesenan, Lembaga Minyak Sawit Malaysia (MPOB). Hasil kajian mendapati wujud mekanisme kawalan formal yang sistematik di bawah pentadbiran agensi bertanggungjawab iaitu Lembaga Minyak Sawit Malaysia (MPOB). Dapatan kajian ini penting untuk memberi pendedahan tentang bentuk peraturan kawal selia ke atas orang tengah dalam industri sawit. Kajian ini mendapati bahawa pembabitan orang tengah industri sawit dengan pekebun kecil berlaku dalam bentuk penyedia khidmat nurseri benih dan/atau peniaga buah sawit (DF). Secara umumnya, pelaksanaan kawalan dioperasikan melalui kawalan pelesenan di mana pematuhan syarat-syarat dijadikan saringan kepada proses kelulusan permohonan lesen bagi orang tengah terlibat. Ar...
PEOPLE: International Journal of Social Sciences
The development of customer loyalty in online banking has become a basic issue because of the pos... more The development of customer loyalty in online banking has become a basic issue because of the positive and constructive influence on banks' long haul productivity. With increasing Internet access, the competition is only one tick away.
Sustainability, 2021
The objective of this research is to identify the antecedents affecting the behavioural intention... more The objective of this research is to identify the antecedents affecting the behavioural intentions of local housing residences in using photovoltaic (PV) solar technology in their houses. An integrated model of behavioural intention to use PV solar technology is tested in this research. This study combined the theory of reason action (TRA), technology acceptance model (TAM), theory of planned behaviour (TPB) and diffusion of innovation (DOI) theory. Additional factors, including cost, awareness, and government initiatives, are also included in this model. The proposed model findings are based on empirical data from a sample of 382 residences in Malaysia. This study postulates that the intent to use PV solar technology is predicted by trialability, compatibility, perceived ease of use, relative advantage, observability, perceived behavioural control, attitude, subjective norms, cost, government initiatives, and level of awareness towards photovoltaic technology. The integrated model ...
Middlemen are often accused as unethical and oppressing the farmers. Nevertheless, they remain es... more Middlemen are often accused as unethical and oppressing the farmers. Nevertheless, they remain essential to the value chain of agriculture product. This article aims to examine the ethics of middlemen within the small-scale agriculture sector based on the Theory of Moral Sentiment. This study employs a semi structured interview method with four palm oil fruit entrepreneurs (FD) in Sabak Bernam, Selangor. The interviews are guided by semi-structured questions. The findings indicate that the middleman business possess the element of rational sympathy and benevolence prescribed by the Moral Sentiment Theory. The execution of moral sentiment found in two areas - the commercial and social services. The commercial services consist of normal business activities such as purchase of crude palm fruits (FFB), farm management, selling of farm materials and transportation. Although the activities are fee-based, the smallholders gain benefits from the offered services. On the other hand, the soci...
Geografia: Malaysian journal of society and space, 2017
Artikel ini bertujuan meneliti mekanisme kawalan yang berperanan untuk mengawal selia aktiviti or... more Artikel ini bertujuan meneliti mekanisme kawalan yang berperanan untuk mengawal selia aktiviti orang tengah dalam rantaian pengeluaran dan pemasaran hasil pekebun kecil kelapa sawit di Malaysia. Kajian ini melibatkan temu bual mendalam dengan wakil dari Unit Penguatkuasaan dan Pelesenan, Lembaga Minyak Sawit Malaysia (MPOB). Hasil kajian mendapati wujud mekanisme kawalan formal yang sistematik di bawah pentadbiran agensi bertanggungjawab iaitu Lembaga Minyak Sawit Malaysia (MPOB). Dapatan kajian ini penting untuk memberi pendedahan tentang bentuk peraturan kawal selia ke atas orang tengah dalam industri sawit. Kajian ini mendapati bahawa pembabitan orang tengah industri sawit dengan pekebun kecil berlaku dalam bentuk penyedia khidmat nurseri benih dan/atau peniaga buah sawit (DF). Secara umumnya, pelaksanaan kawalan dioperasikan melalui kawalan pelesenan di mana pematuhan syarat-syarat dijadikan saringan kepada proses kelulusan permohonan lesen bagi orang tengah terlibat. Artikel in...
Smart financial decision-making practices based on the level of knowledge and literacy of an indi... more Smart financial decision-making practices based on the level of knowledge and literacy of an individual will enhance the ability to manage financial management practices wisely. The purpose of this study is to investigate the level of financial literacy among public sector workers from Klang Valley including Putrajaya. In addition, the study aimed to identify differences in the level of financial literacy based on gender and marital status and to identify the relationship between financial literacy level and academic achievement. The data collected were analyzed descriptively to obtain frequency, percentage and mean using software Statistical Package for the Social Sciences (SPSS) version 25. The reliability of the questionnaire was α = 0.878. The findings of the study show that the level of financial literacy among public sector workers is at a high level of knowledge. Public sector employees are also aware of the importance of more efficient and organized financial management. The...
Geografia: Malaysian journal of society and space, 2017
Orang tengah telah lama wujud dalam rantaian pengeluaran pekebun kecil kelapa sawit. Makalah ini ... more Orang tengah telah lama wujud dalam rantaian pengeluaran pekebun kecil kelapa sawit. Makalah ini bertujuan menghurai secara sistematik fenomena orang tengah dengan meneliti bentuk perhubungan pekebun-orang tengah dan peranan yang dilaksanakan oleh orang tengah. Kajian rintis ini menggunakan metod temubual secara berkumpulan (perbincangan kumpulan fokus) dengan pekebun kecil kelapa sawit di negeri Perak. Kelompok pertama melibatkan lapan orang pekebun kecil yang berada di kawasan Felda Trolak Selatan, manakala kelompok kedua melibatkan tujuh orang pekebun kecil di Kampung Ulu Slim. Hasil kajian menemui dua bentuk model perhubungan pekebun-orang tengah. Model pertama melibatkan orang tengah dengan peranan sebagai “pusat penfaktoran” dokumen tuntutan tunai pekebun. Dalam model pertama, pekebun menjual buah sawit mereka kepada kilang tetapi tidak menerima bayaran tunai serta merta atas jualan buah sawit tersebut daripada pihak kilang. Pekebun yang enggan menunggu hari pembayaran kilang ...
International Journal of Modern Trends in Social Sciences, 2020
The objective of this study is to examine the factors that influence consumers in making online p... more The objective of this study is to examine the factors that influence consumers in making online purchasing decisions in Malaysia. The focus of this study is related to consumer attitudes, the factors that influence them to make online purchasing decisions. Researchers evaluate the criteria that can motivate consumers to make decisions when buying online. There are three independent variables studied namely, product price, quality of product information, and product reviews to obtain study data. This study was designed using quantitative methods where survey questions were distributed to a total of 122 respondents via Google Form and distributed online randomly requiring Malaysians aged between 18 and above regardless of gender, race, household income, and education someone. The data collected will be analyzed using the Statistical Package for the Social Sciences (SPSS). Overall, based on the study conducted it is undeniable that there are many consumers making online purchases compa...
Jurnal Pengurusan, 2018
This study investigates the role of innovativeness and learning orientation on the internationali... more This study investigates the role of innovativeness and learning orientation on the internationalisation performance of small and medium entrepreneurial firms. Exporting has been the most appropriate mode of expansion into foreign market for SMEs due to lower risk and less resource commitment. The literature insists that future study should pay more attention on how SMEs improve export performance. Review of literature brings to the conclusion that innovativeness and learning orientation are pertinent in building the success of SMEs in export markets. Notwithstanding the existing investigation on the impact of innovativeness on performance, the results are inconclusive, reinforcing the need for investigation in the context of emerging market and SMEs. In addition, learning orientation composed of three dimensions namely managerial commitment, system perspective and openness and experimentation. Previous studies view learning orientation as summate of all three dimensions. Unlike previous studies, this study investigates the effect of each dimension on innovativeness. A conceptual framework was developed based on the resource-based view. Data were collected from small and medium business exporters in the manufacturing sector of an emerging market. A total of 220 respondents participated in this study. Data were analysed using structural equation modeling to test the hypotheses, and the results show that innovativeness is positively related to export performance. In addition, the findings reveal that managerial commitment is a function of innovativeness. System perspective, and openness and experimentation have no significant effect on innovativeness. Implications and limitations are also discussed in this study.
Academic Journal of Interdisciplinary Studies
This study examines the mediating role of learning motivation in the relationship between supervi... more This study examines the mediating role of learning motivation in the relationship between supervisors’ roles in the administration of training programmes and in-role behaviour. A cross-sectional study was used to collect 370 survey questionnaires from employees at different divisions/departments in the Malaysian public sector. The SmartPLS is utilised to evaluate the quality of the study instrument and subsequently test the study’s hypotheses. The structural equation modelling test indicated that in-role behaviour is affected by supervisors’ roles in the administration of training programmes. Hence, the effect of supervisors’ roles in the administration of training programmes on in-role behaviour is mediated by learning motivation. This finding has contributed to the supervisors, managers and operation employees, as well as to the study related to learning motivation in dynamic organisations. Received: 13 August 2022 / Accepted: 2 December 2022 / Published: 5 January 2023
e-Bangi, Nov 14, 2020
Kajian ini bertujuan menghurai dan menganalisis varians pencapaian item prestasi kewangan dan buk... more Kajian ini bertujuan menghurai dan menganalisis varians pencapaian item prestasi kewangan dan bukan-kewangan dalam model perniagaan koperasi pekebun kecil sawit (PKS) FELDA, FELCRA dan KPSM. Model perniagaan koperasi yang berbeza berpotensi mewujudkan variasi dalam prestasi. Kajian ini menggunakan teknik survei bagi mengumpul data daripada 234 buah koperasi sawit di Semenanjung Malaysia. Analisis statistik deskriptif, ANOVA-Satu Hala dan Analisis Post Hoc telah digunakan bagi menganalisis data. Hasil menunjukkan kebanyakan koperasi PKS cenderung menggunakan strategi pembezaan produk/perkhidmatandengan cara menawarkan perkhidmatan pusat pengumpulan buah sawit dan mengurus kerja ladang kepada ahli sebagai usahanya menjana pendapatan. Hasil ujian ANOVA mendapati koperasi KPSM berbeza min secara signifikan dengan model koperasi FELDA dalam item prestasi kewangan berkaitan "mencapai untung sasaran" dan "kekukuhan kedudukan tunai bagi menyelesaikan liabiliti jangka pendek". Pada masa yang sama model FELDA dan FELCRA berbeza secara signifikan dalam pencapaian item prestasi kewangan berkaitan "bayaran dividen minimum kepada ahli-ahli". Di samping itu, petunjuk prestasi bukan kewangan juga menunjukkan perbezaan min yang signifikan di antara koperasi KPSM dan FELDA pada item "bantuan pendidikan kepada anak-anak ahli". Kajian ini menyumbang kepada ilmu dengan mengemukakan perbincangan prestasi merentasi model koperasi berbeza dalam konteks koperasi pekebun kecil sawit (PKS) di Malaysia. Implikasi praktikal kajian ialah pengurusan koperasi boleh mengoptimumkan kelebihan semulajadi entiti koperasi bagi memperkasa daya saing iaitu menerusi peluang kawalan ke atas seluruh rantaian nilai aktiviti sawit dan manfaat hubungan simbiotik dengan agensi induk. Daripada sudut ilmu, kajian ini telah menambah ilmu baharu dalam skop bidang Kelakuan Organisasi dan Pengurusan Strategik dengan mengemukakan dapatan mengenai prestasi koperasi PKS yang masih kurang dikaji.
Cengage Learning Asia Pte Ltd (Malaysia Branch), 2013
As more people become aware of the destruction of natural resources, more are willing to purchase... more As more people become aware of the destruction of natural resources, more are willing to purchase green products that are not harmful to the environment. This study aims to develop and test a model investigating how environmental concern, perceived consumer effectiveness and religiosity enhance ecological conscious behaviour (ECCB). Furthermore, this study will also examine the relationship between ecological conscious behaviour and purchase intention towards environmentally friendly products. A total of 211 questionnaires were collected from consumers of environmentally friendly products in Malaysia. The structural equation model that assessed the relationship between the proposed variables was tested using AMOS. This study found that religiosity, environmental concern and perceived consumer effectiveness has a significant positive influence on ecological conscious behaviour. In addition, the positive relationship between ecological conscious behaviour and purchasing intention towa...
Background: This research attempts to extend the understanding and application of embeddedeness t... more Background: This research attempts to extend the understanding and application of embeddedeness theory beyond the general network structure. Previous research on network analysis largely focused on the context of the decentralized network structure and how it impacts on the performance of the network member. However, each member of a supply network is embedded in a centralized network structure. The focal firm often plays the commanding role in such structure. Thus, the supply network is a centralized network because of the existence of the focal firm. The existence of the focal firm may influence the impact of firm performance, particularly on the generation of relational capital. Hence, the objective of this research is to determine how formality derives from the centralization of the supply network and influences trust projection in the supply network structure so that it is possible to organize supply network resources to their optimum capacity. Methods: Basing on the previously...
Research in World Economy, 2021
The purpose of this paper is to validate the mediating effect of management capability/capabiliti... more The purpose of this paper is to validate the mediating effect of management capability/capabilities (MC) on the relationships between intellectual capital (IC) and cooperative members’ participation (MP) and the cooperatives' financial and non-financial performance. The major aim is to examine the effect of MC in mediating the relationship between influential antecedents and cooperative performance - a topic that is relatively understudied in the literature. The study employs the survey technique to gather data from the respondents. Therefore, the questionnaire is designed to measure the indicators of the prescribed independent and dependent variables. The independent variables consist of MP and IC, which is further itemised into structural capital (SC), human capital (HC) and relational capital (RC), whilst the dependent variable consists of performance measured by financial and non-financial indicators. The questionnaires are distributed to 234 cooperatives that consist of pal...
International Journal of Recent Technology and Engineering (IJRTE), 2019
Structural equivalence has been a fascinating topic for industry and academia due to its connecti... more Structural equivalence has been a fascinating topic for industry and academia due to its connection with network embeddedness. This study investigates the network assumption that structural equivalence is a major determinant of influence derives largely from the frequent finding that organizations that are embedded with influential connections are at an increased likelihood of becoming influential themselves. It is suggested that the strong and consistent structural equivalence position is at least partially responsible for factors of reputational influence among directors of government agencies. The contribution of this study continues to enrich the literature of the network and provide the solution for the industry since earlier research is neglecting the impact of relations upon the level of influence. Using exploratory social network methodology and statistical evaluation of Exponential Random Graph Modeling, this research found that, directors of government agencies may gain gr...
Annals of Management Science, 2015
1. IntroductionInternet and web design have been the most exciting developments in the field of i... more 1. IntroductionInternet and web design have been the most exciting developments in the field of information and communications technology in recent years. With increasing Internet access, the phenomenon of using Online Banking (or Internet banking or E-banking) services is booming greatlyOnline banking refers to the banking services provided via a secure website operated by online bank-service provider to facilitate the use of the internet as a remote banking-service delivery channel. Online banking allows bank customers with appropriate access to manage their finances with minimal inconvenience as it provides a fast and convenient way to undertake various banking transactions from home, office, or elsewhere via online banking websites (Beh Yee & Faziharudean, 2010).According to Reichheld & Schefter (2000), the high costs associated with winning new online-banking customers make it necessary for the banks to keep their current customers and make them loyal. Presently, customer loyalty in online banking sector has become a critical issue because of its great and positive impact on banks' long-term profitability. Since the competition is just a click of the mouse away, customer loyalty in online banking is very important for both and competitive reasons (Floh & Treiblmaier, 2006). Hence there is a need to understand how customer loyalty in online banking can be ensured and maintained.Customer loyalty is a concept that has been studied in a good number of researches. Previous studies have found that in online banking, service quality (or eservice quality), customer satisfaction (e-satisfaction) and customer trust (or e-trust) have direct or indirect effects on customer loyalty (or e-loyalty). However, these studies have not fully demonstrated the combined effects of these factors and their impacts on e-loyalty. Therefore, important research gaps that needs be filled still exist. Therefore, in this research, we will thoroughly investigate the effects that these factors have on e-loyalty both individually and collectively by developing and testing some relevant hypotheses. Single and multiple regression models will be fitted and used for the analyses and for testing the hypotheses developed.1. Literature Review1.1. E-Service QualityFogli (2006, p.4) defined service quality as a global judgment or attitude relating to a particular service; the customer's overall impression of the relative inferiority or superiority of the organization and its services. Service quality is a cognitive judgment. According to Lapierre et al. (1996), the concept of service quality is linked to the concepts of perceptions and expectations. Service quality perceived by the customers is the result of comparing the expectations about the service they are going to receive and their perceptions of the service provider's action. If perceptions exceed expectations, the services provided by the banks will be considered excellent (Vazquez et al., 2001).As discussed by Shahrzad Shahriari (2014), service quality in online banking has a lot of underlying dimensions which includes reliability, responsiveness, security, ease of use, access and so on. Reliability includes correctness of order fulfilment, prompt delivery and billing accuracy. Responsiveness concerns the willingness or readiness of employees to provide service. Security includes security of information and minimal online purchases risks. Ease of use related to easy-touse URL address, well organized, well-structured and easy-to-follow a catalogue, site navigability and concise and understandable content, terms and conditions. Access includes the list of company's streets and email address, phone and fax number, accessibility of service representatives, availability of chat room, bulletin board and other communication channels.In online environments, service quality is defined as the ability of a website to make efficient and effective shopping, purchasing and transporting of products and services (Zeithaml et al. …
This paper elaborates the condition of the business ventures of the poor and identifies the probl... more This paper elaborates the condition of the business ventures of the poor and identifies the problems hindering or enhancing their progress. This study used structured interview to obtain insights from the four subjects.The subjects are selected from a special entrepreneurial program designed for the poorest Muslim group in Malaysia. Grenier 5 Phases Growth Model serves as the framework for explaining the growth phenomenon of the business ventures. The study concludes that businesses of the poor are currently at the creativity growth phase. From the analysis, the problems faced by the entrepreneurs are divided into three themes namely insufficient capital, lack of systematic managerial practices and basic day-today operational problems.
Malaysian Journal of Social Sciences and Humanities (MJSSH)
The cosmetics industry is one of the world's fast-growing sectors. With more and more new cos... more The cosmetics industry is one of the world's fast-growing sectors. With more and more new cosmetic companies joining the market this beauty industry is booming, resulting in a highly competitive environment. Furthermore, Consumers with rapidly shifting preferences and expectations have created challenges on the market, resulting in a shorter product ’s life cycle, impasse innumerable skin care giants and novice companies. As such, to stay and retain new customers, it is important for the cosmetic companies to continually grow their business activities. In order to achieve that, cosmetic companies need to understand and satisfy their customers by creating values and meet their demands. The purpose of this study is to investigate the influence of brand image, perceive product price and perceived quality on intention to purchase cosmetic products. A total of 139 questionnaires were collected from consumers in the Kelang Valley who have experienced purchasing and using cosmetic prod...
Abstrak Artikel ini bertujuan meneliti mekanisme kawalan yang berperanan untuk mengawal selia akt... more Abstrak Artikel ini bertujuan meneliti mekanisme kawalan yang berperanan untuk mengawal selia aktiviti orang tengah dalam rantaian pengeluaran dan pemasaran hasil pekebun kecil kelapa sawit di Malaysia. Kajian ini melibatkan temu bual mendalam dengan wakil dari Unit Penguatkuasaan dan Pelesenan, Lembaga Minyak Sawit Malaysia (MPOB). Hasil kajian mendapati wujud mekanisme kawalan formal yang sistematik di bawah pentadbiran agensi bertanggungjawab iaitu Lembaga Minyak Sawit Malaysia (MPOB). Dapatan kajian ini penting untuk memberi pendedahan tentang bentuk peraturan kawal selia ke atas orang tengah dalam industri sawit. Kajian ini mendapati bahawa pembabitan orang tengah industri sawit dengan pekebun kecil berlaku dalam bentuk penyedia khidmat nurseri benih dan/atau peniaga buah sawit (DF). Secara umumnya, pelaksanaan kawalan dioperasikan melalui kawalan pelesenan di mana pematuhan syarat-syarat dijadikan saringan kepada proses kelulusan permohonan lesen bagi orang tengah terlibat. Ar...
PEOPLE: International Journal of Social Sciences
The development of customer loyalty in online banking has become a basic issue because of the pos... more The development of customer loyalty in online banking has become a basic issue because of the positive and constructive influence on banks' long haul productivity. With increasing Internet access, the competition is only one tick away.
Sustainability, 2021
The objective of this research is to identify the antecedents affecting the behavioural intention... more The objective of this research is to identify the antecedents affecting the behavioural intentions of local housing residences in using photovoltaic (PV) solar technology in their houses. An integrated model of behavioural intention to use PV solar technology is tested in this research. This study combined the theory of reason action (TRA), technology acceptance model (TAM), theory of planned behaviour (TPB) and diffusion of innovation (DOI) theory. Additional factors, including cost, awareness, and government initiatives, are also included in this model. The proposed model findings are based on empirical data from a sample of 382 residences in Malaysia. This study postulates that the intent to use PV solar technology is predicted by trialability, compatibility, perceived ease of use, relative advantage, observability, perceived behavioural control, attitude, subjective norms, cost, government initiatives, and level of awareness towards photovoltaic technology. The integrated model ...
Middlemen are often accused as unethical and oppressing the farmers. Nevertheless, they remain es... more Middlemen are often accused as unethical and oppressing the farmers. Nevertheless, they remain essential to the value chain of agriculture product. This article aims to examine the ethics of middlemen within the small-scale agriculture sector based on the Theory of Moral Sentiment. This study employs a semi structured interview method with four palm oil fruit entrepreneurs (FD) in Sabak Bernam, Selangor. The interviews are guided by semi-structured questions. The findings indicate that the middleman business possess the element of rational sympathy and benevolence prescribed by the Moral Sentiment Theory. The execution of moral sentiment found in two areas - the commercial and social services. The commercial services consist of normal business activities such as purchase of crude palm fruits (FFB), farm management, selling of farm materials and transportation. Although the activities are fee-based, the smallholders gain benefits from the offered services. On the other hand, the soci...
Geografia: Malaysian journal of society and space, 2017
Artikel ini bertujuan meneliti mekanisme kawalan yang berperanan untuk mengawal selia aktiviti or... more Artikel ini bertujuan meneliti mekanisme kawalan yang berperanan untuk mengawal selia aktiviti orang tengah dalam rantaian pengeluaran dan pemasaran hasil pekebun kecil kelapa sawit di Malaysia. Kajian ini melibatkan temu bual mendalam dengan wakil dari Unit Penguatkuasaan dan Pelesenan, Lembaga Minyak Sawit Malaysia (MPOB). Hasil kajian mendapati wujud mekanisme kawalan formal yang sistematik di bawah pentadbiran agensi bertanggungjawab iaitu Lembaga Minyak Sawit Malaysia (MPOB). Dapatan kajian ini penting untuk memberi pendedahan tentang bentuk peraturan kawal selia ke atas orang tengah dalam industri sawit. Kajian ini mendapati bahawa pembabitan orang tengah industri sawit dengan pekebun kecil berlaku dalam bentuk penyedia khidmat nurseri benih dan/atau peniaga buah sawit (DF). Secara umumnya, pelaksanaan kawalan dioperasikan melalui kawalan pelesenan di mana pematuhan syarat-syarat dijadikan saringan kepada proses kelulusan permohonan lesen bagi orang tengah terlibat. Artikel in...
Smart financial decision-making practices based on the level of knowledge and literacy of an indi... more Smart financial decision-making practices based on the level of knowledge and literacy of an individual will enhance the ability to manage financial management practices wisely. The purpose of this study is to investigate the level of financial literacy among public sector workers from Klang Valley including Putrajaya. In addition, the study aimed to identify differences in the level of financial literacy based on gender and marital status and to identify the relationship between financial literacy level and academic achievement. The data collected were analyzed descriptively to obtain frequency, percentage and mean using software Statistical Package for the Social Sciences (SPSS) version 25. The reliability of the questionnaire was α = 0.878. The findings of the study show that the level of financial literacy among public sector workers is at a high level of knowledge. Public sector employees are also aware of the importance of more efficient and organized financial management. The...
Geografia: Malaysian journal of society and space, 2017
Orang tengah telah lama wujud dalam rantaian pengeluaran pekebun kecil kelapa sawit. Makalah ini ... more Orang tengah telah lama wujud dalam rantaian pengeluaran pekebun kecil kelapa sawit. Makalah ini bertujuan menghurai secara sistematik fenomena orang tengah dengan meneliti bentuk perhubungan pekebun-orang tengah dan peranan yang dilaksanakan oleh orang tengah. Kajian rintis ini menggunakan metod temubual secara berkumpulan (perbincangan kumpulan fokus) dengan pekebun kecil kelapa sawit di negeri Perak. Kelompok pertama melibatkan lapan orang pekebun kecil yang berada di kawasan Felda Trolak Selatan, manakala kelompok kedua melibatkan tujuh orang pekebun kecil di Kampung Ulu Slim. Hasil kajian menemui dua bentuk model perhubungan pekebun-orang tengah. Model pertama melibatkan orang tengah dengan peranan sebagai “pusat penfaktoran” dokumen tuntutan tunai pekebun. Dalam model pertama, pekebun menjual buah sawit mereka kepada kilang tetapi tidak menerima bayaran tunai serta merta atas jualan buah sawit tersebut daripada pihak kilang. Pekebun yang enggan menunggu hari pembayaran kilang ...