Akash Singh - Academia.edu (original) (raw)

Papers by Akash Singh

Mobile applications are becoming increasingly widespread and complex. Many of these applications ... more Mobile applications are becoming increasingly widespread and complex. Many of these applications suffer from usability issues, including information overload, screen clutter, lack of task support and limited interaction mechanisms. Adaptive user interfaces (AUIs) have been proposed to address some of these usability issues. The aim of this paper is to investigate how AUIs can improve the usability of mobile applications. This paper discusses several simple types of adaptation that have been shown to yield significant usability benefits for mobile applications. Two case studies are presented to illustrate how an AUI can be incorporated into different types of mobile applications. This paper also discusses the lessons learned from these case studies and presents some implications for designing adaptive systems in the future.

Mobile applications are becoming increasingly widespread and complex. Many of these applications ... more Mobile applications are becoming increasingly widespread and complex. Many of these applications suffer from usability issues, including information overload, screen clutter, lack of task support and limited interaction mechanisms. Adaptive user interfaces (AUIs) have been proposed to address some of these usability issues. The aim of this paper is to investigate how AUIs can improve the usability of mobile applications. This paper discusses several simple types of adaptation that have been shown to yield significant usability benefits for mobile applications. Two case studies are presented to illustrate how an AUI can be incorporated into different types of mobile applications. This paper also discusses the lessons learned from these case studies and presents some implications for designing adaptive systems in the future.

Abstract – Seventeen percent of all calls received by contact centres are not resolved on the fir... more Abstract – Seventeen percent of all calls received by contact centres are not resolved on the first call. Resolution of customer queries and transactions forms a pivotal role in the daily operations of most contact centres. The focus of this research is to develop a model that employs an ...

Abstract – Seventeen percent of all calls received by contact centres are not resolved on the fir... more Abstract – Seventeen percent of all calls received by contact centres are not resolved on the first call. Resolution of customer queries and transactions forms a pivotal role in the daily operations of most contact centres. The focus of this research is to develop a model that employs an ...

Mobile applications are becoming increasingly widespread and complex. Many of these applications ... more Mobile applications are becoming increasingly widespread and complex. Many of these applications suffer from usability issues, including information overload, screen clutter, lack of task support and limited interaction mechanisms. Adaptive user interfaces (AUIs) have been proposed to address some of these usability issues. The aim of this paper is to investigate how AUIs can improve the usability of mobile applications. This paper discusses several simple types of adaptation that have been shown to yield significant usability benefits for mobile applications. Two case studies are presented to illustrate how an AUI can be incorporated into different types of mobile applications. This paper also discusses the lessons learned from these case studies and presents some implications for designing adaptive systems in the future.

Abstract – Seventeen percent of all calls received by contact centres are not resolved on the fir... more Abstract – Seventeen percent of all calls received by contact centres are not resolved on the first call. Resolution of customer queries and transactions forms a pivotal role in the daily operations of most contact centres. The focus of this research is to develop a model that employs an ...

Mobile applications are becoming increasingly widespread and complex. Many of these applications ... more Mobile applications are becoming increasingly widespread and complex. Many of these applications suffer from usability issues, including information overload, screen clutter, lack of task support and limited interaction mechanisms. Adaptive user interfaces (AUIs) have been proposed to address some of these usability issues. The aim of this paper is to investigate how AUIs can improve the usability of mobile applications. This paper discusses several simple types of adaptation that have been shown to yield significant usability benefits for mobile applications. Two case studies are presented to illustrate how an AUI can be incorporated into different types of mobile applications. This paper also discusses the lessons learned from these case studies and presents some implications for designing adaptive systems in the future.

Mobile applications are becoming increasingly widespread and complex. Many of these applications ... more Mobile applications are becoming increasingly widespread and complex. Many of these applications suffer from usability issues, including information overload, screen clutter, lack of task support and limited interaction mechanisms. Adaptive user interfaces (AUIs) have been proposed to address some of these usability issues. The aim of this paper is to investigate how AUIs can improve the usability of mobile applications. This paper discusses several simple types of adaptation that have been shown to yield significant usability benefits for mobile applications. Two case studies are presented to illustrate how an AUI can be incorporated into different types of mobile applications. This paper also discusses the lessons learned from these case studies and presents some implications for designing adaptive systems in the future.

Abstract – Seventeen percent of all calls received by contact centres are not resolved on the fir... more Abstract – Seventeen percent of all calls received by contact centres are not resolved on the first call. Resolution of customer queries and transactions forms a pivotal role in the daily operations of most contact centres. The focus of this research is to develop a model that employs an ...

Abstract – Seventeen percent of all calls received by contact centres are not resolved on the fir... more Abstract – Seventeen percent of all calls received by contact centres are not resolved on the first call. Resolution of customer queries and transactions forms a pivotal role in the daily operations of most contact centres. The focus of this research is to develop a model that employs an ...

Mobile applications are becoming increasingly widespread and complex. Many of these applications ... more Mobile applications are becoming increasingly widespread and complex. Many of these applications suffer from usability issues, including information overload, screen clutter, lack of task support and limited interaction mechanisms. Adaptive user interfaces (AUIs) have been proposed to address some of these usability issues. The aim of this paper is to investigate how AUIs can improve the usability of mobile applications. This paper discusses several simple types of adaptation that have been shown to yield significant usability benefits for mobile applications. Two case studies are presented to illustrate how an AUI can be incorporated into different types of mobile applications. This paper also discusses the lessons learned from these case studies and presents some implications for designing adaptive systems in the future.

Abstract – Seventeen percent of all calls received by contact centres are not resolved on the fir... more Abstract – Seventeen percent of all calls received by contact centres are not resolved on the first call. Resolution of customer queries and transactions forms a pivotal role in the daily operations of most contact centres. The focus of this research is to develop a model that employs an ...

Mobile applications are becoming increasingly widespread and complex. Many of these applications ... more Mobile applications are becoming increasingly widespread and complex. Many of these applications suffer from usability issues, including information overload, screen clutter, lack of task support and limited interaction mechanisms. Adaptive user interfaces (AUIs) have been proposed to address some of these usability issues. The aim of this paper is to investigate how AUIs can improve the usability of mobile applications. This paper discusses several simple types of adaptation that have been shown to yield significant usability benefits for mobile applications. Two case studies are presented to illustrate how an AUI can be incorporated into different types of mobile applications. This paper also discusses the lessons learned from these case studies and presents some implications for designing adaptive systems in the future.

Abstract – Seventeen percent of all calls received by contact centres are not resolved on the fir... more Abstract – Seventeen percent of all calls received by contact centres are not resolved on the first call. Resolution of customer queries and transactions forms a pivotal role in the daily operations of most contact centres. The focus of this research is to develop a model that employs an ...

Mobile applications are becoming increasingly widespread and complex. Many of these applications ... more Mobile applications are becoming increasingly widespread and complex. Many of these applications suffer from usability issues, including information overload, screen clutter, lack of task support and limited interaction mechanisms. Adaptive user interfaces (AUIs) have been proposed to address some of these usability issues. The aim of this paper is to investigate how AUIs can improve the usability of mobile applications. This paper discusses several simple types of adaptation that have been shown to yield significant usability benefits for mobile applications. Two case studies are presented to illustrate how an AUI can be incorporated into different types of mobile applications. This paper also discusses the lessons learned from these case studies and presents some implications for designing adaptive systems in the future.

Mobile applications are becoming increasingly widespread and complex. Many of these applications ... more Mobile applications are becoming increasingly widespread and complex. Many of these applications suffer from usability issues, including information overload, screen clutter, lack of task support and limited interaction mechanisms. Adaptive user interfaces (AUIs) have been proposed to address some of these usability issues. The aim of this paper is to investigate how AUIs can improve the usability of mobile applications. This paper discusses several simple types of adaptation that have been shown to yield significant usability benefits for mobile applications. Two case studies are presented to illustrate how an AUI can be incorporated into different types of mobile applications. This paper also discusses the lessons learned from these case studies and presents some implications for designing adaptive systems in the future.

Abstract – Seventeen percent of all calls received by contact centres are not resolved on the fir... more Abstract – Seventeen percent of all calls received by contact centres are not resolved on the first call. Resolution of customer queries and transactions forms a pivotal role in the daily operations of most contact centres. The focus of this research is to develop a model that employs an ...

Mobile applications are becoming increasingly widespread and complex. Many of these applications ... more Mobile applications are becoming increasingly widespread and complex. Many of these applications suffer from usability issues, including information overload, screen clutter, lack of task support and limited interaction mechanisms. Adaptive user interfaces (AUIs) have been proposed to address some of these usability issues. The aim of this paper is to investigate how AUIs can improve the usability of mobile applications. This paper discusses several simple types of adaptation that have been shown to yield significant usability benefits for mobile applications. Two case studies are presented to illustrate how an AUI can be incorporated into different types of mobile applications. This paper also discusses the lessons learned from these case studies and presents some implications for designing adaptive systems in the future.

Abstract – Seventeen percent of all calls received by contact centres are not resolved on the fir... more Abstract – Seventeen percent of all calls received by contact centres are not resolved on the first call. Resolution of customer queries and transactions forms a pivotal role in the daily operations of most contact centres. The focus of this research is to develop a model that employs an ...

Abstract – Seventeen percent of all calls received by contact centres are not resolved on the fir... more Abstract – Seventeen percent of all calls received by contact centres are not resolved on the first call. Resolution of customer queries and transactions forms a pivotal role in the daily operations of most contact centres. The focus of this research is to develop a model that employs an ...

Mobile applications are becoming increasingly widespread and complex. Many of these applications ... more Mobile applications are becoming increasingly widespread and complex. Many of these applications suffer from usability issues, including information overload, screen clutter, lack of task support and limited interaction mechanisms. Adaptive user interfaces (AUIs) have been proposed to address some of these usability issues. The aim of this paper is to investigate how AUIs can improve the usability of mobile applications. This paper discusses several simple types of adaptation that have been shown to yield significant usability benefits for mobile applications. Two case studies are presented to illustrate how an AUI can be incorporated into different types of mobile applications. This paper also discusses the lessons learned from these case studies and presents some implications for designing adaptive systems in the future.

Mobile applications are becoming increasingly widespread and complex. Many of these applications ... more Mobile applications are becoming increasingly widespread and complex. Many of these applications suffer from usability issues, including information overload, screen clutter, lack of task support and limited interaction mechanisms. Adaptive user interfaces (AUIs) have been proposed to address some of these usability issues. The aim of this paper is to investigate how AUIs can improve the usability of mobile applications. This paper discusses several simple types of adaptation that have been shown to yield significant usability benefits for mobile applications. Two case studies are presented to illustrate how an AUI can be incorporated into different types of mobile applications. This paper also discusses the lessons learned from these case studies and presents some implications for designing adaptive systems in the future.

Abstract – Seventeen percent of all calls received by contact centres are not resolved on the fir... more Abstract – Seventeen percent of all calls received by contact centres are not resolved on the first call. Resolution of customer queries and transactions forms a pivotal role in the daily operations of most contact centres. The focus of this research is to develop a model that employs an ...

Abstract – Seventeen percent of all calls received by contact centres are not resolved on the fir... more Abstract – Seventeen percent of all calls received by contact centres are not resolved on the first call. Resolution of customer queries and transactions forms a pivotal role in the daily operations of most contact centres. The focus of this research is to develop a model that employs an ...

Mobile applications are becoming increasingly widespread and complex. Many of these applications ... more Mobile applications are becoming increasingly widespread and complex. Many of these applications suffer from usability issues, including information overload, screen clutter, lack of task support and limited interaction mechanisms. Adaptive user interfaces (AUIs) have been proposed to address some of these usability issues. The aim of this paper is to investigate how AUIs can improve the usability of mobile applications. This paper discusses several simple types of adaptation that have been shown to yield significant usability benefits for mobile applications. Two case studies are presented to illustrate how an AUI can be incorporated into different types of mobile applications. This paper also discusses the lessons learned from these case studies and presents some implications for designing adaptive systems in the future.

Abstract – Seventeen percent of all calls received by contact centres are not resolved on the fir... more Abstract – Seventeen percent of all calls received by contact centres are not resolved on the first call. Resolution of customer queries and transactions forms a pivotal role in the daily operations of most contact centres. The focus of this research is to develop a model that employs an ...

Mobile applications are becoming increasingly widespread and complex. Many of these applications ... more Mobile applications are becoming increasingly widespread and complex. Many of these applications suffer from usability issues, including information overload, screen clutter, lack of task support and limited interaction mechanisms. Adaptive user interfaces (AUIs) have been proposed to address some of these usability issues. The aim of this paper is to investigate how AUIs can improve the usability of mobile applications. This paper discusses several simple types of adaptation that have been shown to yield significant usability benefits for mobile applications. Two case studies are presented to illustrate how an AUI can be incorporated into different types of mobile applications. This paper also discusses the lessons learned from these case studies and presents some implications for designing adaptive systems in the future.

Mobile applications are becoming increasingly widespread and complex. Many of these applications ... more Mobile applications are becoming increasingly widespread and complex. Many of these applications suffer from usability issues, including information overload, screen clutter, lack of task support and limited interaction mechanisms. Adaptive user interfaces (AUIs) have been proposed to address some of these usability issues. The aim of this paper is to investigate how AUIs can improve the usability of mobile applications. This paper discusses several simple types of adaptation that have been shown to yield significant usability benefits for mobile applications. Two case studies are presented to illustrate how an AUI can be incorporated into different types of mobile applications. This paper also discusses the lessons learned from these case studies and presents some implications for designing adaptive systems in the future.

Abstract – Seventeen percent of all calls received by contact centres are not resolved on the fir... more Abstract – Seventeen percent of all calls received by contact centres are not resolved on the first call. Resolution of customer queries and transactions forms a pivotal role in the daily operations of most contact centres. The focus of this research is to develop a model that employs an ...

Abstract – Seventeen percent of all calls received by contact centres are not resolved on the fir... more Abstract – Seventeen percent of all calls received by contact centres are not resolved on the first call. Resolution of customer queries and transactions forms a pivotal role in the daily operations of most contact centres. The focus of this research is to develop a model that employs an ...

Mobile applications are becoming increasingly widespread and complex. Many of these applications ... more Mobile applications are becoming increasingly widespread and complex. Many of these applications suffer from usability issues, including information overload, screen clutter, lack of task support and limited interaction mechanisms. Adaptive user interfaces (AUIs) have been proposed to address some of these usability issues. The aim of this paper is to investigate how AUIs can improve the usability of mobile applications. This paper discusses several simple types of adaptation that have been shown to yield significant usability benefits for mobile applications. Two case studies are presented to illustrate how an AUI can be incorporated into different types of mobile applications. This paper also discusses the lessons learned from these case studies and presents some implications for designing adaptive systems in the future.

Abstract – Seventeen percent of all calls received by contact centres are not resolved on the fir... more Abstract – Seventeen percent of all calls received by contact centres are not resolved on the first call. Resolution of customer queries and transactions forms a pivotal role in the daily operations of most contact centres. The focus of this research is to develop a model that employs an ...

Mobile applications are becoming increasingly widespread and complex. Many of these applications ... more Mobile applications are becoming increasingly widespread and complex. Many of these applications suffer from usability issues, including information overload, screen clutter, lack of task support and limited interaction mechanisms. Adaptive user interfaces (AUIs) have been proposed to address some of these usability issues. The aim of this paper is to investigate how AUIs can improve the usability of mobile applications. This paper discusses several simple types of adaptation that have been shown to yield significant usability benefits for mobile applications. Two case studies are presented to illustrate how an AUI can be incorporated into different types of mobile applications. This paper also discusses the lessons learned from these case studies and presents some implications for designing adaptive systems in the future.

Abstract – Seventeen percent of all calls received by contact centres are not resolved on the fir... more Abstract – Seventeen percent of all calls received by contact centres are not resolved on the first call. Resolution of customer queries and transactions forms a pivotal role in the daily operations of most contact centres. The focus of this research is to develop a model that employs an ...

Mobile applications are becoming increasingly widespread and complex. Many of these applications ... more Mobile applications are becoming increasingly widespread and complex. Many of these applications suffer from usability issues, including information overload, screen clutter, lack of task support and limited interaction mechanisms. Adaptive user interfaces (AUIs) have been proposed to address some of these usability issues. The aim of this paper is to investigate how AUIs can improve the usability of mobile applications. This paper discusses several simple types of adaptation that have been shown to yield significant usability benefits for mobile applications. Two case studies are presented to illustrate how an AUI can be incorporated into different types of mobile applications. This paper also discusses the lessons learned from these case studies and presents some implications for designing adaptive systems in the future.

Mobile applications are becoming increasingly widespread and complex. Many of these applications ... more Mobile applications are becoming increasingly widespread and complex. Many of these applications suffer from usability issues, including information overload, screen clutter, lack of task support and limited interaction mechanisms. Adaptive user interfaces (AUIs) have been proposed to address some of these usability issues. The aim of this paper is to investigate how AUIs can improve the usability of mobile applications. This paper discusses several simple types of adaptation that have been shown to yield significant usability benefits for mobile applications. Two case studies are presented to illustrate how an AUI can be incorporated into different types of mobile applications. This paper also discusses the lessons learned from these case studies and presents some implications for designing adaptive systems in the future.

Abstract – Seventeen percent of all calls received by contact centres are not resolved on the fir... more Abstract – Seventeen percent of all calls received by contact centres are not resolved on the first call. Resolution of customer queries and transactions forms a pivotal role in the daily operations of most contact centres. The focus of this research is to develop a model that employs an ...

Mobile applications are becoming increasingly widespread and complex. Many of these applications ... more Mobile applications are becoming increasingly widespread and complex. Many of these applications suffer from usability issues, including information overload, screen clutter, lack of task support and limited interaction mechanisms. Adaptive user interfaces (AUIs) have been proposed to address some of these usability issues. The aim of this paper is to investigate how AUIs can improve the usability of mobile applications. This paper discusses several simple types of adaptation that have been shown to yield significant usability benefits for mobile applications. Two case studies are presented to illustrate how an AUI can be incorporated into different types of mobile applications. This paper also discusses the lessons learned from these case studies and presents some implications for designing adaptive systems in the future.

Abstract – Seventeen percent of all calls received by contact centres are not resolved on the fir... more Abstract – Seventeen percent of all calls received by contact centres are not resolved on the first call. Resolution of customer queries and transactions forms a pivotal role in the daily operations of most contact centres. The focus of this research is to develop a model that employs an ...

Abstract – Seventeen percent of all calls received by contact centres are not resolved on the fir... more Abstract – Seventeen percent of all calls received by contact centres are not resolved on the first call. Resolution of customer queries and transactions forms a pivotal role in the daily operations of most contact centres. The focus of this research is to develop a model that employs an ...