Andreas Kaplan - Academia.edu (original) (raw)

Papers by Andreas Kaplan

Journal of Global Responsibility, 2021

Purpose This paper aims to investigate how the COVID-19 health crisis could help business schools... more Purpose This paper aims to investigate how the COVID-19 health crisis could help business schools move towards more responsible management education (RME). Business schools have been extensively blamed in previous crises for not educating their students in a responsible way. The COVID-19 pandemic could be the pivotal opportunity for business schools to regain legitimacy and a wake-up call to accelerate their journey towards RME. The authors aim to outline an illustration of the transition to a hybrid teaching model and how such educational reconfiguration might lead to more sustainable and RME, also beyond COVID-19. Design/methodology/approach A qualitative approach is proposed to analyse and decrypt the challenges and opportunities of a hybrid approach, its implications for the transformation of business schools and RME. This study also includes a state-of-the-art literature review, a specific investigation of the case of ESCP, the European cross-border multi-campus business school...

The Routledge Companion to European Business, 2018

Encyclopedia of Violence, Peace, & Conflict, 2022

Artificial Intelligence, Business and Civilization, 2022

Artificial Intelligence, Business and Civilization, 2022

Artificial Intelligence doubtlessly will lead to several changes in today’s world. There will be ... more Artificial Intelligence doubtlessly will lead to several changes in today’s world. There will be massive shifts in employment markets with more and more automated jobs and others newly created. Many, if not all employees, will have to acquire new skills if they do not want to end jobless and be replaced by a machine. On an international scale, artificial intelligence might lead to a new world order with China and the US fighting a cold tech war in which Europe is not even part of the picture. Regulation, international cooperation and diplomacy will aim to remedy adverse effects. In this scenario, two areas will be of particular importance: Ethics and Education.

Journal of Business Research, 2021

Abstract Service transformation calls for a revolutionary strategic mindset within service firms.... more Abstract Service transformation calls for a revolutionary strategic mindset within service firms. Service firms aspire to achieve a distinctive vision through service transformation, often engaging technology and digitalization as critical partners in creating long-term firm success in the market by nurturing enhanced customer and stakeholder benefits. Therefore, it is imperative for us to examine, understand, and seek ways in which transformation can be utilized effectively by service firms. A new conceptualization is proposed that highlights how service transformation can follow many strategic paths, ranging from a relatively minor linear evolutionary reformation of service offerings to a cyclical and ongoing complete creative destruction and reincarnation of the firm. This manuscript first proposes an organizing framework to understand the internal and external factors that have the potential to render service transformation achievable, as well as the range of internal and external outcomes that can result from successful transformation. We then draw upon theories of evolution to delineate the process of transformation over time in service contexts, resulting in a conceptual model of service transformation that articulates three viable pathways to service transformation, which we call the “3Rs of Service Transformation” – reformation, renovation, and reincarnation. We define and provide examples of these three paths of service transformation and identify situations and contexts in which each approach may be most appropriate for certain firms. We conclude with a discussion of future research directions.

Retail Futures, 2020

Artificial intelligence (AI), defined as “a system's ability to correctly interpret external ... more Artificial intelligence (AI), defined as “a system's ability to correctly interpret external data, to learn from such data, and to use those learnings to achieve specific goals and tasks through flexible adaptation” (Kaplan & Haenlein, 2019b, p. 15), is definitely shaking up the retail industry with retail giants such as Amazon, Alibaba, and Walmart massively investing therein. This AI revolution leads to a set of ethical challenges and dilemmas that we will discuss and analyses, applying Kaplan and Haenlein's (2020) framework. Moreover, this chapter will look at what exactly AI is and how it can be classified, providing examples from the retail sector. Case studies and real-life illustrations will support our arguments. Finally, we will give some perspective and food for thought at the end of this work. Learning Outcomes Learn about ethical dilemmas in retailing with the advances in artificial intelligence (AI) Be able to reflect critically about the use and potential misuse of AI within the retailing industry Learn about the history of AI Be able to define and classify AI

AI for Everyone? Critical Perspectives, 2021

This chapter looks at artificial intelligence, its history, and its evolutionary stages. Furtherm... more This chapter looks at artificial intelligence, its history, and its evolutionary stages. Furthermore, what challenges might arise in the future when humans will have to learn to live among machines and robots are discussed. This will be undertaken by analyzing challenges concerning algorithms and organisations, challenges with respect to (un)employment, and looking at democracy and freedom potentially jeopardised due to the progress of AI.

Artificial Intelligence, Business and Civilization, 2022

Digital Transformation and Disruption of Higher Education

Journal of Business Ethics, 2022

Artificial Intelligence, Business and Civilization, 2022

Many people and organizations are responsible for making the COACHE project possible. We would es... more Many people and organizations are responsible for making the COACHE project possible. We would especially like to thank the following: The Ford Foundation The Atlantic Philanthropies Harvard Graduate School of Education All of our partner institutions Reproduction: No part of this report or its appendices may be reproduced in any form without written permission from the Collaborative on Academic Careers in Higher Education (COACHE), such as that given in a participation agreement signed by representatives of participating institutions and COACHE. Any reproduction of the report material must include a credit line.

International Journal of Research in Marketing, 2021

Handbook of Media Management and Economics, 2018

Contemporary Issues in Social Media Marketing, 2017

Journal of Global Responsibility, 2021

Purpose This paper aims to investigate how the COVID-19 health crisis could help business schools... more Purpose This paper aims to investigate how the COVID-19 health crisis could help business schools move towards more responsible management education (RME). Business schools have been extensively blamed in previous crises for not educating their students in a responsible way. The COVID-19 pandemic could be the pivotal opportunity for business schools to regain legitimacy and a wake-up call to accelerate their journey towards RME. The authors aim to outline an illustration of the transition to a hybrid teaching model and how such educational reconfiguration might lead to more sustainable and RME, also beyond COVID-19. Design/methodology/approach A qualitative approach is proposed to analyse and decrypt the challenges and opportunities of a hybrid approach, its implications for the transformation of business schools and RME. This study also includes a state-of-the-art literature review, a specific investigation of the case of ESCP, the European cross-border multi-campus business school...

The Routledge Companion to European Business, 2018

Encyclopedia of Violence, Peace, & Conflict, 2022

Artificial Intelligence, Business and Civilization, 2022

Artificial Intelligence, Business and Civilization, 2022

Artificial Intelligence doubtlessly will lead to several changes in today’s world. There will be ... more Artificial Intelligence doubtlessly will lead to several changes in today’s world. There will be massive shifts in employment markets with more and more automated jobs and others newly created. Many, if not all employees, will have to acquire new skills if they do not want to end jobless and be replaced by a machine. On an international scale, artificial intelligence might lead to a new world order with China and the US fighting a cold tech war in which Europe is not even part of the picture. Regulation, international cooperation and diplomacy will aim to remedy adverse effects. In this scenario, two areas will be of particular importance: Ethics and Education.

Journal of Business Research, 2021

Abstract Service transformation calls for a revolutionary strategic mindset within service firms.... more Abstract Service transformation calls for a revolutionary strategic mindset within service firms. Service firms aspire to achieve a distinctive vision through service transformation, often engaging technology and digitalization as critical partners in creating long-term firm success in the market by nurturing enhanced customer and stakeholder benefits. Therefore, it is imperative for us to examine, understand, and seek ways in which transformation can be utilized effectively by service firms. A new conceptualization is proposed that highlights how service transformation can follow many strategic paths, ranging from a relatively minor linear evolutionary reformation of service offerings to a cyclical and ongoing complete creative destruction and reincarnation of the firm. This manuscript first proposes an organizing framework to understand the internal and external factors that have the potential to render service transformation achievable, as well as the range of internal and external outcomes that can result from successful transformation. We then draw upon theories of evolution to delineate the process of transformation over time in service contexts, resulting in a conceptual model of service transformation that articulates three viable pathways to service transformation, which we call the “3Rs of Service Transformation” – reformation, renovation, and reincarnation. We define and provide examples of these three paths of service transformation and identify situations and contexts in which each approach may be most appropriate for certain firms. We conclude with a discussion of future research directions.

Retail Futures, 2020

Artificial intelligence (AI), defined as “a system's ability to correctly interpret external ... more Artificial intelligence (AI), defined as “a system's ability to correctly interpret external data, to learn from such data, and to use those learnings to achieve specific goals and tasks through flexible adaptation” (Kaplan & Haenlein, 2019b, p. 15), is definitely shaking up the retail industry with retail giants such as Amazon, Alibaba, and Walmart massively investing therein. This AI revolution leads to a set of ethical challenges and dilemmas that we will discuss and analyses, applying Kaplan and Haenlein's (2020) framework. Moreover, this chapter will look at what exactly AI is and how it can be classified, providing examples from the retail sector. Case studies and real-life illustrations will support our arguments. Finally, we will give some perspective and food for thought at the end of this work. Learning Outcomes Learn about ethical dilemmas in retailing with the advances in artificial intelligence (AI) Be able to reflect critically about the use and potential misuse of AI within the retailing industry Learn about the history of AI Be able to define and classify AI

AI for Everyone? Critical Perspectives, 2021

This chapter looks at artificial intelligence, its history, and its evolutionary stages. Furtherm... more This chapter looks at artificial intelligence, its history, and its evolutionary stages. Furthermore, what challenges might arise in the future when humans will have to learn to live among machines and robots are discussed. This will be undertaken by analyzing challenges concerning algorithms and organisations, challenges with respect to (un)employment, and looking at democracy and freedom potentially jeopardised due to the progress of AI.

Artificial Intelligence, Business and Civilization, 2022

Digital Transformation and Disruption of Higher Education

Journal of Business Ethics, 2022

Artificial Intelligence, Business and Civilization, 2022

Many people and organizations are responsible for making the COACHE project possible. We would es... more Many people and organizations are responsible for making the COACHE project possible. We would especially like to thank the following: The Ford Foundation The Atlantic Philanthropies Harvard Graduate School of Education All of our partner institutions Reproduction: No part of this report or its appendices may be reproduced in any form without written permission from the Collaborative on Academic Careers in Higher Education (COACHE), such as that given in a participation agreement signed by representatives of participating institutions and COACHE. Any reproduction of the report material must include a credit line.

International Journal of Research in Marketing, 2021

Handbook of Media Management and Economics, 2018

Contemporary Issues in Social Media Marketing, 2017