Andualem Walelign - Academia.edu (original) (raw)

Papers by Andualem Walelign

International Journal of Business, Management & Economics Research, 2020

The main aim of this study was to investigate customer relationship management and customers’ loy... more The main aim of this study was to investigate customer relationship management and customers’ loyalty in Hawassa city selected hotels by applying CRM dimensions of bonding, communication, conflict handling, empathy, responsiveness and trust. Convenience sampling technique was used to collect data from customers of the selected hotels. In line with the objective, descriptive research methods were used to examine the customers’ perceptions of CRM practices and future behavioral intentions. Inferential statistics were used to see the relationship between dependent and independent variables as well as to investigate cause and effect relationships. The key finding showed that there was a positive and significant effect of CRM dimensions of communication, conflict handling, empathy and trust on customer loyalty and selected hotel guests loyalty status shows that they were slightly intended to be loyal customer to the selected hotels. Bonding and responsiveness did not significantly affect...

iRASD journal of management, 2019

The main aim of this study was to assess the influence of communication on customer satisfaction.... more The main aim of this study was to assess the influence of communication on customer satisfaction. Descriptive statistics (mean score and standard deviation) were used to examine the customers' perceptions and current customer satisfaction status. The least performance was obtained from the mean score of the communication dimension. Correlation and regression analysis were used to see the relationship between the dependent and independent variables and investigate cause and effect relationships. The key finding showed that there was a positive and significant effect of communication on customer satisfaction.

iRASD Journal of Management, 2019

The main aim of this study was to assess the influence of communication on customer satisfaction.... more The main aim of this study was to assess the influence of communication on customer satisfaction. Descriptive statistics (mean score and standard deviation) were used to examine the customers’ perceptions and current status of customer satisfaction. The least performance was obtained from the mean score of communication dimension. Correlation and regression analysis were used to see the relationship between dependent and independent variables as well as to investigate cause and effect relationships. The key finding showed that there was a positive and significant effect of communication on customer satisfaction.

The aim of the study or the research was to assess entrepreneurial attitude of Addis Ababa Univer... more The aim of the study or the research was to assess entrepreneurial attitude of Addis Ababa University School of commerce students and associated factors that can potentially influence the students’ attitude toward entrepreneurship. The research was conducted on Addis Ababa University School of commerce regular graduating students. The total population of the study was 924. In this study stratified random sampling techniques on the basis of the students’ year of study and field of study area are used. Totally 105 students were taken as a total sample size for the study. The study predominantly obtained the required data from primary source by using questionnaire. Descriptive analysis method was used in order to analyze the data collected through this method. The result of this study shows that most students, their families and close friends possess good entrepreneurial attitude. Generally, this study indicates the need to use this positive attitude productively by creating good envir...

Research paper, 2018

To compete successfully, developing customer based satisfactory service is required from the hote... more To compete successfully, developing customer based satisfactory service is required from the hotel service provider for maintaining loyal customers. This can be done through applying effective customer relationship management practices. The main aim of this study was to investigate customer relationship management and customers’ loyalty in Hawassa city selected hotels by applying CRM dimensions of bonding, communication, conflict handling, empathy, responsiveness and trust. Convenience sampling technique was used to collect data from customers of the selected hotels. In line with the objective, descriptive research methods were employed to analyze the data collected through questionnaire from a sample of 324 valid responses. Descriptive statistics (mean score and standard deviation) were used to examine the customers’ perceptions of CRM practices and future behavioral intentions. Correlation and regression analysis were used to see the relationship between dependent and independent ...

International Journal of Business, Management & Economics Research, 2020

The main aim of this study was to investigate customer relationship management and customers’ loy... more The main aim of this study was to investigate customer relationship management and customers’ loyalty in Hawassa city selected hotels by applying CRM dimensions of bonding, communication, conflict handling, empathy, responsiveness and trust. Convenience sampling technique was used to collect data from customers of the selected hotels. In line with the objective, descriptive research methods were used to examine the customers’ perceptions of CRM practices and future behavioral intentions. Inferential statistics were used to see the relationship between dependent and independent variables as well as to investigate cause and effect relationships. The key finding showed that there was a positive and significant effect of CRM dimensions of communication, conflict handling, empathy and trust on customer loyalty and selected hotel guests loyalty status shows that they were slightly intended to be loyal customer to the selected hotels. Bonding and responsiveness did not significantly affect...

iRASD journal of management, 2019

The main aim of this study was to assess the influence of communication on customer satisfaction.... more The main aim of this study was to assess the influence of communication on customer satisfaction. Descriptive statistics (mean score and standard deviation) were used to examine the customers' perceptions and current customer satisfaction status. The least performance was obtained from the mean score of the communication dimension. Correlation and regression analysis were used to see the relationship between the dependent and independent variables and investigate cause and effect relationships. The key finding showed that there was a positive and significant effect of communication on customer satisfaction.

iRASD Journal of Management, 2019

The main aim of this study was to assess the influence of communication on customer satisfaction.... more The main aim of this study was to assess the influence of communication on customer satisfaction. Descriptive statistics (mean score and standard deviation) were used to examine the customers’ perceptions and current status of customer satisfaction. The least performance was obtained from the mean score of communication dimension. Correlation and regression analysis were used to see the relationship between dependent and independent variables as well as to investigate cause and effect relationships. The key finding showed that there was a positive and significant effect of communication on customer satisfaction.

The aim of the study or the research was to assess entrepreneurial attitude of Addis Ababa Univer... more The aim of the study or the research was to assess entrepreneurial attitude of Addis Ababa University School of commerce students and associated factors that can potentially influence the students’ attitude toward entrepreneurship. The research was conducted on Addis Ababa University School of commerce regular graduating students. The total population of the study was 924. In this study stratified random sampling techniques on the basis of the students’ year of study and field of study area are used. Totally 105 students were taken as a total sample size for the study. The study predominantly obtained the required data from primary source by using questionnaire. Descriptive analysis method was used in order to analyze the data collected through this method. The result of this study shows that most students, their families and close friends possess good entrepreneurial attitude. Generally, this study indicates the need to use this positive attitude productively by creating good envir...

Research paper, 2018

To compete successfully, developing customer based satisfactory service is required from the hote... more To compete successfully, developing customer based satisfactory service is required from the hotel service provider for maintaining loyal customers. This can be done through applying effective customer relationship management practices. The main aim of this study was to investigate customer relationship management and customers’ loyalty in Hawassa city selected hotels by applying CRM dimensions of bonding, communication, conflict handling, empathy, responsiveness and trust. Convenience sampling technique was used to collect data from customers of the selected hotels. In line with the objective, descriptive research methods were employed to analyze the data collected through questionnaire from a sample of 324 valid responses. Descriptive statistics (mean score and standard deviation) were used to examine the customers’ perceptions of CRM practices and future behavioral intentions. Correlation and regression analysis were used to see the relationship between dependent and independent ...