Anna Mette Fuglseth - Academia.edu (original) (raw)

Papers by Anna Mette Fuglseth

TROND VEGARD JOHANNESSEN er førsteamanuensis ved Norges Handelshøyskole, hvor han også ble utdann... more TROND VEGARD JOHANNESSEN er førsteamanuensis ved Norges Handelshøyskole, hvor han også ble utdannet siviløkonom med doktorgrad. Johannessen forsker blant annet på presentasjon av data og IKT-baserte beslutningsstøttesystemer. SAMMENDRAG Artikkelen gir et bidrag til diskusjonen om fremtidens behov innenfor økonomisk utdanning. Utviklingen går i retning av at ledere og ansatte i høyere grad skal basere sine beslutninger på data, og at de selv skal søke etter og forberede data for analyse. Artikkelen presenterer resultater fra analyse av besvarelser på en hjemmeeksamen i datamodellering og business intelligence for førsteårs bachelorstudenter. Resultatene viser at nyutviklede «brukervennlige» verktøy ikke kan erstatte brukernes kunnskaper om datamodellering, men også at studentene med innføring i grunnleggende datamodellering relativt raskt kom på et nivå hvor de kunne bruke verktøyene effektivt for beslutningsstøtte. ANNA METTE FUGLSETH er professor emerita ved Norges Handelshøyskole. Hun har doktorgrad fra samme institusjon. Fuglseth er spesielt opptatt av å studere effekter av integrerte informasjonssystemer og beslutningsstøttesystemer på effektiviteten i forretningsorganisasjoner.

Computers in Human Behavior, 2014

The main purpose of the present study is to help managers cope with the negative effects of techn... more The main purpose of the present study is to help managers cope with the negative effects of technostress on employee use of ICT. Drawing on transaction theory of stress (Cooper, Dewe, & O'Driscoll, 2001) and information systems (IS) continuance theory (Bhattacherjee, 2001) we investigate the effects of technostress on employee intentions to extend the use of ICT at work. Our results show that factors that create and inhibit technostress affect both employee satisfaction with the use of ICT and employee intentions to extend the use of ICT. Our findings have important implications for the management of technostress with regard to both individual stress levels and organizational performance. A key implication of our research is that managers should implement strategies for coping with technostress through the theoretical concept of technostress inhibitors.

The Journal of Socio-Economics, 2003

Decision Support Systems (DSS) have been used to assist managerial decision-making for more than ... more Decision Support Systems (DSS) have been used to assist managerial decision-making for more than 30 years. Our insights whether the use of such systems improves decision-making are, however, still modest. In particular, there has been little research on the effects of DSS use on strategic decision-making. This paper focuses on experienced managers'/analysts' use of a custom-built DSS in a strategic, real-life situation. We report on an exploratory study, where a management team in a large oil company evaluated the consequences for the company of a critical market event, first without and then with the DSS. It was found that use of the DSS implied a shift in the direction of more rational decision-making, but also a focus on the system variables only.

NOKOBIT, Oct 18, 2012

Abstrakt In this paper we investigate how user motivation, management attitude and ease of use ma... more Abstrakt In this paper we investigate how user motivation, management attitude and ease of use may influence tourism employees' perception of how successful their use of a computerized payment system is. The information systems (IS) success approach, proposed by DeLone and McLean (1992, 2003), constitutes the theoretical framework for the conceptualization of IS success. This implies that user satisfaction and perceived usefulness are utilized as criterion variables. 161 tourism employees from ten car and passenger ...

J. Univers. Comput. Sci., 2003

Few studies attempt to measure organisational learning. Measurement is critical to evaluate relat... more Few studies attempt to measure organisational learning. Measurement is critical to evaluate relationships between initiatives to support learning and organisational performance. This paper proposes a theory-based tool kit for measurement of organisational learning. By tool kit we mean a collection of methods that each captures elements of the phenomenon 'organisational learning'. The paper clarifies the term and discusses requirements of theories and methods to be included in the tool kit. Some examples of theories with methods are given. Emphasis is placed on Kelly's Personal Construct Theory with the accompanying Role Construct Repertory Test to illustrate methodological requirements.

Energy Systems, 2010

The purpose of this paper is to enhance the insights of whether and, if so, how equilibrium model... more The purpose of this paper is to enhance the insights of whether and, if so, how equilibrium models can enhance managerial team learning in complex and ever-changing situations. To handle this research challenge we first clarify the concept of managerial team learning. Then, we present an example of an equilibrium model, VisualGas, which has been developed to help managers in

This paper reports the preliminary findings from a quasi-experimental project to study the effect... more This paper reports the preliminary findings from a quasi-experimental project to study the effects on bachelor students’ spreadsheet skills after a section on spreadsheet modelling. The spreadsheet modelling section was part of a compulsory 7.5 ECTS introductory course on business data processing. In the pretest of our quasi-experiment, conducted at the beginning of the course, we asked the students to hand in their answer to a spreadsheet task. The task was voluntary, and 31% of the students (N=117) submitted their model or an empty spreadsheet. The results showed that around 90% of the students lacked basic technical spreadsheet skills, and that they did not know how to structure a spreadsheet so that their model was useful for decision support. The posttest, conducted at the end of the spreadsheet modelling section, showed that more than 90% of the same students (N=117) had acquired basic spreadsheet skills and managed to model a similar task in the spreadsheet according to princ...

This paper explores how a new generation of enterprise systems to support vessel operations may i... more This paper explores how a new generation of enterprise systems to support vessel operations may improve organisational effectiveness. The technological improvements of the software are particularly related to the integration of the maintenance and procurement processes, the exchange of real-time data between the main office and the vessels – and the development of a historical account of operations. Our findings show that the short-term effects of the new system on the maintenance and procurement processes are mainly timesaving informational effects because the managers and officers share the same views of data. Transformational effects, such as shorter cycles for handling supplies to the vessels, may reduce downtime. Our findings indicate several long-term effects, as well, such as improved decision making due to better data. These effects may include the development of “best practices” for daily maintenance and fuel consumption. The short-term effects on organisational effectivene...

International Journal of Information Management, 2002

This paper presents an approach to cause mapping that has been developed for the purpose of helpi... more This paper presents an approach to cause mapping that has been developed for the purpose of helping managers improve their decision-making in complex tasks in ever-changing environments. Requirements for cause mapping for such a purpose are discussed, and our approach to theory-driven construction and analysis of cause maps is proposed. Use of the approach for advising managers is illustrated with an example from shipping investments. Research challenges are highlighted.

The purpose of our research is to enhance the understanding of possible negative effects of busin... more The purpose of our research is to enhance the understanding of possible negative effects of business users’ application of self-service business intelligence (BI) tools to support decision making. Self-service BI is an approach to data analytics that is supposed to enable business users to catch, prepare and analyse corporate and environmental data without the involvement of computer specialists. The current literature on self-service BI emphasises the design of new functionalities and user-friendly features. There is little discussion of the qualifications needed to apply the new functionalities purposefully in decision processes. We report on an analysis of 70 bachelor-student groups’ application of a “user-friendly” self-service BI system. We found a significant relationship between the students’ knowledge of data modelling and their ability to apply the system. Inconsistencies in the development of a data cube based on various sources led to serious errors when the data were ana...

The purpose of this paper is to enhance the understanding of the potential of information systems... more The purpose of this paper is to enhance the understanding of the potential of information systems as a strategic resource. The paper extends the current literature by focusing on management processes and by distinguishing among types of information systems. The analysis shows that databases, computerised models, data communication and integrated systems can support management functions in complementary ways, but also that information systems by themselves cannot generate competitive advantages. However, information systems that are deeply embedded in a firm’s management processes can enhance managers’ understanding of environmental changes and increase their capacity to generate and implement strategies to handle such changes more effectively. Furthermore, they can support a continuous learning process to adapt operations effectively and efficiently to a changing environment. Such systems are unique, imperfectly imitable and not mobile. Thus, the bundling of management resources wit...

Scandinavian Journal of Educational Research, 2016

This paper is a completely rewritten version of a paper first presented at the Nordic Workshon on... more This paper is a completely rewritten version of a paper first presented at the Nordic Workshon on Rethinking the Boundaries of Strategy at Solstrand, Bergen, 14-16 June 1993. We gratefully acknowledge the very constructive comments of the participants, and-in particular-the session chairman, Professor Torger Reve.

Developments in information and communication technology enable managers to rethink their busines... more Developments in information and communication technology enable managers to rethink their business and management processes in order to increase effectiveness. However, incomplete understanding of how to manage the organisational change process may seriously prevent the successful implementation of enterprise systems, such as ERP systems. This paper reviews the literature on critical success factors (CSFs) for implementation of ERP projects. The purpose is to evaluate whether the current literature gives satisfactory advice to managers, particularly as regards the management of changes in users' work processes. We conclude by highlighting supposed weaknesses in the current body of knowledge and propose areas for future research.

The purpose of this paper is to enhance the understanding of the potential of information systems... more The purpose of this paper is to enhance the understanding of the potential of information systems as a strategic resource. The paper extends the current literature by focusing on management processes and by distinguishing among types of information systems. The analysis shows that databases, computerised models, data communication and integrated systems can support management functions in complementary ways, but also that information systems by themselves cannot generate competitive advantages. However, information systems that are deeply embedded in a firm’s management processes can enhance managers’ understanding of environmental changes and increase their capacity to generate and implement strategies to handle such changes more effectively. Furthermore, they can support a continuous learning process to adapt operations effectively and efficiently to a changing environment. Such systems are unique, imperfectly imitable and not mobile. Thus, the bundling of management resources wit...

This paper contributes to the understanding of how data presentation formats may affect decision-... more This paper contributes to the understanding of how data presentation formats may affect decision-making. We report on two experiments, one using verbal protocols and one including eye tracking as methods for data collection. Compared to previous studies, our experiments were characterised by complex tasks with a requirement for accuracy (problem tasks) and by allowing our subjects to use decision aids. We found that decision-makers used both verbal and perceptual processes to handle the task. Furthermore, we found that the subjects needed both tables and graphs to support their decision-processes. The tables facilitated the subjects' calculations, while the graphs gave overviews when studying the trends in the development of the solutions.

The driving question underlying this paper is whether computerised information systems may enhanc... more The driving question underlying this paper is whether computerised information systems may enhance organisational learning in management tasks, and, if so, in what ways. A distinction is made between cognitive and behavioural learning. Cognitive learning can take place both at the individual and team levels, and is considered a prerequisite for behavioural learning in complex tasks. The paper demonstrates that information systems may enhance cognitive learning. Furthermore, the paper addresses how information systems may support behavioural learning at the organisational level, i.e. enhance performance.

TROND VEGARD JOHANNESSEN er førsteamanuensis ved Norges Handelshøyskole, hvor han også ble utdann... more TROND VEGARD JOHANNESSEN er førsteamanuensis ved Norges Handelshøyskole, hvor han også ble utdannet siviløkonom med doktorgrad. Johannessen forsker blant annet på presentasjon av data og IKT-baserte beslutningsstøttesystemer. SAMMENDRAG Artikkelen gir et bidrag til diskusjonen om fremtidens behov innenfor økonomisk utdanning. Utviklingen går i retning av at ledere og ansatte i høyere grad skal basere sine beslutninger på data, og at de selv skal søke etter og forberede data for analyse. Artikkelen presenterer resultater fra analyse av besvarelser på en hjemmeeksamen i datamodellering og business intelligence for førsteårs bachelorstudenter. Resultatene viser at nyutviklede «brukervennlige» verktøy ikke kan erstatte brukernes kunnskaper om datamodellering, men også at studentene med innføring i grunnleggende datamodellering relativt raskt kom på et nivå hvor de kunne bruke verktøyene effektivt for beslutningsstøtte. ANNA METTE FUGLSETH er professor emerita ved Norges Handelshøyskole. Hun har doktorgrad fra samme institusjon. Fuglseth er spesielt opptatt av å studere effekter av integrerte informasjonssystemer og beslutningsstøttesystemer på effektiviteten i forretningsorganisasjoner.

Computers in Human Behavior, 2014

The main purpose of the present study is to help managers cope with the negative effects of techn... more The main purpose of the present study is to help managers cope with the negative effects of technostress on employee use of ICT. Drawing on transaction theory of stress (Cooper, Dewe, & O'Driscoll, 2001) and information systems (IS) continuance theory (Bhattacherjee, 2001) we investigate the effects of technostress on employee intentions to extend the use of ICT at work. Our results show that factors that create and inhibit technostress affect both employee satisfaction with the use of ICT and employee intentions to extend the use of ICT. Our findings have important implications for the management of technostress with regard to both individual stress levels and organizational performance. A key implication of our research is that managers should implement strategies for coping with technostress through the theoretical concept of technostress inhibitors.

The Journal of Socio-Economics, 2003

Decision Support Systems (DSS) have been used to assist managerial decision-making for more than ... more Decision Support Systems (DSS) have been used to assist managerial decision-making for more than 30 years. Our insights whether the use of such systems improves decision-making are, however, still modest. In particular, there has been little research on the effects of DSS use on strategic decision-making. This paper focuses on experienced managers'/analysts' use of a custom-built DSS in a strategic, real-life situation. We report on an exploratory study, where a management team in a large oil company evaluated the consequences for the company of a critical market event, first without and then with the DSS. It was found that use of the DSS implied a shift in the direction of more rational decision-making, but also a focus on the system variables only.

NOKOBIT, Oct 18, 2012

Abstrakt In this paper we investigate how user motivation, management attitude and ease of use ma... more Abstrakt In this paper we investigate how user motivation, management attitude and ease of use may influence tourism employees' perception of how successful their use of a computerized payment system is. The information systems (IS) success approach, proposed by DeLone and McLean (1992, 2003), constitutes the theoretical framework for the conceptualization of IS success. This implies that user satisfaction and perceived usefulness are utilized as criterion variables. 161 tourism employees from ten car and passenger ...

J. Univers. Comput. Sci., 2003

Few studies attempt to measure organisational learning. Measurement is critical to evaluate relat... more Few studies attempt to measure organisational learning. Measurement is critical to evaluate relationships between initiatives to support learning and organisational performance. This paper proposes a theory-based tool kit for measurement of organisational learning. By tool kit we mean a collection of methods that each captures elements of the phenomenon 'organisational learning'. The paper clarifies the term and discusses requirements of theories and methods to be included in the tool kit. Some examples of theories with methods are given. Emphasis is placed on Kelly's Personal Construct Theory with the accompanying Role Construct Repertory Test to illustrate methodological requirements.

Energy Systems, 2010

The purpose of this paper is to enhance the insights of whether and, if so, how equilibrium model... more The purpose of this paper is to enhance the insights of whether and, if so, how equilibrium models can enhance managerial team learning in complex and ever-changing situations. To handle this research challenge we first clarify the concept of managerial team learning. Then, we present an example of an equilibrium model, VisualGas, which has been developed to help managers in

This paper reports the preliminary findings from a quasi-experimental project to study the effect... more This paper reports the preliminary findings from a quasi-experimental project to study the effects on bachelor students’ spreadsheet skills after a section on spreadsheet modelling. The spreadsheet modelling section was part of a compulsory 7.5 ECTS introductory course on business data processing. In the pretest of our quasi-experiment, conducted at the beginning of the course, we asked the students to hand in their answer to a spreadsheet task. The task was voluntary, and 31% of the students (N=117) submitted their model or an empty spreadsheet. The results showed that around 90% of the students lacked basic technical spreadsheet skills, and that they did not know how to structure a spreadsheet so that their model was useful for decision support. The posttest, conducted at the end of the spreadsheet modelling section, showed that more than 90% of the same students (N=117) had acquired basic spreadsheet skills and managed to model a similar task in the spreadsheet according to princ...

This paper explores how a new generation of enterprise systems to support vessel operations may i... more This paper explores how a new generation of enterprise systems to support vessel operations may improve organisational effectiveness. The technological improvements of the software are particularly related to the integration of the maintenance and procurement processes, the exchange of real-time data between the main office and the vessels – and the development of a historical account of operations. Our findings show that the short-term effects of the new system on the maintenance and procurement processes are mainly timesaving informational effects because the managers and officers share the same views of data. Transformational effects, such as shorter cycles for handling supplies to the vessels, may reduce downtime. Our findings indicate several long-term effects, as well, such as improved decision making due to better data. These effects may include the development of “best practices” for daily maintenance and fuel consumption. The short-term effects on organisational effectivene...

International Journal of Information Management, 2002

This paper presents an approach to cause mapping that has been developed for the purpose of helpi... more This paper presents an approach to cause mapping that has been developed for the purpose of helping managers improve their decision-making in complex tasks in ever-changing environments. Requirements for cause mapping for such a purpose are discussed, and our approach to theory-driven construction and analysis of cause maps is proposed. Use of the approach for advising managers is illustrated with an example from shipping investments. Research challenges are highlighted.

The purpose of our research is to enhance the understanding of possible negative effects of busin... more The purpose of our research is to enhance the understanding of possible negative effects of business users’ application of self-service business intelligence (BI) tools to support decision making. Self-service BI is an approach to data analytics that is supposed to enable business users to catch, prepare and analyse corporate and environmental data without the involvement of computer specialists. The current literature on self-service BI emphasises the design of new functionalities and user-friendly features. There is little discussion of the qualifications needed to apply the new functionalities purposefully in decision processes. We report on an analysis of 70 bachelor-student groups’ application of a “user-friendly” self-service BI system. We found a significant relationship between the students’ knowledge of data modelling and their ability to apply the system. Inconsistencies in the development of a data cube based on various sources led to serious errors when the data were ana...

The purpose of this paper is to enhance the understanding of the potential of information systems... more The purpose of this paper is to enhance the understanding of the potential of information systems as a strategic resource. The paper extends the current literature by focusing on management processes and by distinguishing among types of information systems. The analysis shows that databases, computerised models, data communication and integrated systems can support management functions in complementary ways, but also that information systems by themselves cannot generate competitive advantages. However, information systems that are deeply embedded in a firm’s management processes can enhance managers’ understanding of environmental changes and increase their capacity to generate and implement strategies to handle such changes more effectively. Furthermore, they can support a continuous learning process to adapt operations effectively and efficiently to a changing environment. Such systems are unique, imperfectly imitable and not mobile. Thus, the bundling of management resources wit...

Scandinavian Journal of Educational Research, 2016

This paper is a completely rewritten version of a paper first presented at the Nordic Workshon on... more This paper is a completely rewritten version of a paper first presented at the Nordic Workshon on Rethinking the Boundaries of Strategy at Solstrand, Bergen, 14-16 June 1993. We gratefully acknowledge the very constructive comments of the participants, and-in particular-the session chairman, Professor Torger Reve.

Developments in information and communication technology enable managers to rethink their busines... more Developments in information and communication technology enable managers to rethink their business and management processes in order to increase effectiveness. However, incomplete understanding of how to manage the organisational change process may seriously prevent the successful implementation of enterprise systems, such as ERP systems. This paper reviews the literature on critical success factors (CSFs) for implementation of ERP projects. The purpose is to evaluate whether the current literature gives satisfactory advice to managers, particularly as regards the management of changes in users' work processes. We conclude by highlighting supposed weaknesses in the current body of knowledge and propose areas for future research.

The purpose of this paper is to enhance the understanding of the potential of information systems... more The purpose of this paper is to enhance the understanding of the potential of information systems as a strategic resource. The paper extends the current literature by focusing on management processes and by distinguishing among types of information systems. The analysis shows that databases, computerised models, data communication and integrated systems can support management functions in complementary ways, but also that information systems by themselves cannot generate competitive advantages. However, information systems that are deeply embedded in a firm’s management processes can enhance managers’ understanding of environmental changes and increase their capacity to generate and implement strategies to handle such changes more effectively. Furthermore, they can support a continuous learning process to adapt operations effectively and efficiently to a changing environment. Such systems are unique, imperfectly imitable and not mobile. Thus, the bundling of management resources wit...

This paper contributes to the understanding of how data presentation formats may affect decision-... more This paper contributes to the understanding of how data presentation formats may affect decision-making. We report on two experiments, one using verbal protocols and one including eye tracking as methods for data collection. Compared to previous studies, our experiments were characterised by complex tasks with a requirement for accuracy (problem tasks) and by allowing our subjects to use decision aids. We found that decision-makers used both verbal and perceptual processes to handle the task. Furthermore, we found that the subjects needed both tables and graphs to support their decision-processes. The tables facilitated the subjects' calculations, while the graphs gave overviews when studying the trends in the development of the solutions.

The driving question underlying this paper is whether computerised information systems may enhanc... more The driving question underlying this paper is whether computerised information systems may enhance organisational learning in management tasks, and, if so, in what ways. A distinction is made between cognitive and behavioural learning. Cognitive learning can take place both at the individual and team levels, and is considered a prerequisite for behavioural learning in complex tasks. The paper demonstrates that information systems may enhance cognitive learning. Furthermore, the paper addresses how information systems may support behavioural learning at the organisational level, i.e. enhance performance.