Asmahanim Haji Mohamad Yusuf - Academia.edu (original) (raw)

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Papers by Asmahanim Haji Mohamad Yusuf

Research paper thumbnail of Analyzing and Comparing Customer Waiting Time in Road Transport Department Office Using Queuing Theory Model and Simulation Model

A queue is something that usually happened in our daily life. People tend to queue in many situat... more A queue is something that usually happened in our daily life. People tend to queue in many situations such as at the hospital, bank counter, post office and many more to get the service. However, long and unmanaged queues should not happen. The time will be wasted as the effect of the queue since people need to wait for hours before being served. Other than that, every organization has their own limited time to serve their customers. Due to that limitation, it leads to overcrowding and unmanageable queues for the customers. Ensuing this, queuing theory model will be applied for the situation in Road Transport Department located in Senawang, Negeri Sembilan. One of the main objectives is to analyze and compare the customer waiting time queuing model and simulation model. M/M/s queuing model is being performed on the collected data and simulation with ARENA software is used to build and verify the result.

Research paper thumbnail of Powerful and Powerless Language Usage Between Genders: A Case Study Among Lecturers

KnE Social Sciences

This study investigates the gender language used in workplace; specifically, on the comparison an... more This study investigates the gender language used in workplace; specifically, on the comparison and exploration of power language between male and female lecturers who are teaching in the education field. In the effort to answer whether the general opinion that man includes more power language in their speech compared to woman; equal numbers of participants are chosen from both genders and several observations of teaching and learning sessions initiated by the participants in their respective classes were conducted by the researchers. The language used by all participants was analyzed based on the use of two language expressions; directives and elicitations. The results of the findings suggest that male lecturers used more directives and elicitations; with Male Lecturer A, who used a total of 27% power languages and Male Lecturer B, who used a total of 35% power languages. The power language used by the female lecturers are relatively less than male lecturers; with both female lectur...

Research paper thumbnail of Powerful and Powerless Language Usage Between Genders: A Case Study Among Lecturers

KnE Social Sciences, Aug 1, 2019

This study investigates the gender language used in workplace; specifically, on the comparison an... more This study investigates the gender language used in workplace; specifically, on the comparison and exploration of power language between male and female lecturers who are teaching in the education field. In the effort to answer whether the general opinion that man includes more power language in their speech compared to woman; equal numbers of participants are chosen from both genders and several observations of teaching and learning sessions initiated by the participants in their respective classes were conducted by the researchers. The language used by all participants was analyzed based on the use of two language expressions; directives and elicitations. The results of the findings suggest that male lecturers used more directives and elicitations; with Male Lecturer A, who used a total of 27% power languages and Male Lecturer B, who used a total of 35% power languages. The power language used by the female lecturers are relatively less than male lecturers; with both female lecturers: Female Lecturer A and B each using a total of 19% power languages in their speech. Therefore, the study shows that male uses more power language than women. However, this study also indicates that the use of their power language also depends on the context of their language usage.

Research paper thumbnail of Analyzing and Comparing Customer Waiting Time in Road Transport Department Office Using Queuing Theory Model and Simulation Model

A queue is something that usually happened in our daily life. People tend to queue in many situat... more A queue is something that usually happened in our daily life. People tend to queue in many situations such as at the hospital, bank counter, post office and many more to get the service. However, long and unmanaged queues should not happen. The time will be wasted as the effect of the queue since people need to wait for hours before being served. Other than that, every organization has their own limited time to serve their customers. Due to that limitation, it leads to overcrowding and unmanageable queues for the customers. Ensuing this, queuing theory model will be applied for the situation in Road Transport Department located in Senawang, Negeri Sembilan. One of the main objectives is to analyze and compare the customer waiting time queuing model and simulation model. M/M/s queuing model is being performed on the collected data and simulation with ARENA software is used to build and verify the result.

Research paper thumbnail of Powerful and Powerless Language Usage Between Genders: A Case Study Among Lecturers

KnE Social Sciences

This study investigates the gender language used in workplace; specifically, on the comparison an... more This study investigates the gender language used in workplace; specifically, on the comparison and exploration of power language between male and female lecturers who are teaching in the education field. In the effort to answer whether the general opinion that man includes more power language in their speech compared to woman; equal numbers of participants are chosen from both genders and several observations of teaching and learning sessions initiated by the participants in their respective classes were conducted by the researchers. The language used by all participants was analyzed based on the use of two language expressions; directives and elicitations. The results of the findings suggest that male lecturers used more directives and elicitations; with Male Lecturer A, who used a total of 27% power languages and Male Lecturer B, who used a total of 35% power languages. The power language used by the female lecturers are relatively less than male lecturers; with both female lectur...

Research paper thumbnail of Powerful and Powerless Language Usage Between Genders: A Case Study Among Lecturers

KnE Social Sciences, Aug 1, 2019

This study investigates the gender language used in workplace; specifically, on the comparison an... more This study investigates the gender language used in workplace; specifically, on the comparison and exploration of power language between male and female lecturers who are teaching in the education field. In the effort to answer whether the general opinion that man includes more power language in their speech compared to woman; equal numbers of participants are chosen from both genders and several observations of teaching and learning sessions initiated by the participants in their respective classes were conducted by the researchers. The language used by all participants was analyzed based on the use of two language expressions; directives and elicitations. The results of the findings suggest that male lecturers used more directives and elicitations; with Male Lecturer A, who used a total of 27% power languages and Male Lecturer B, who used a total of 35% power languages. The power language used by the female lecturers are relatively less than male lecturers; with both female lecturers: Female Lecturer A and B each using a total of 19% power languages in their speech. Therefore, the study shows that male uses more power language than women. However, this study also indicates that the use of their power language also depends on the context of their language usage.

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