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Papers by Bengt Klefsjo
Quality Progress, 2003
... ИНФОРМАЦИЯ О ПУБЛИКАЦИИ. Название публикации, STATISTICAL PROCESS ADJUSTMENT FOR QUALITY CONT... more ... ИНФОРМАЦИЯ О ПУБЛИКАЦИИ. Название публикации, STATISTICAL PROCESS ADJUSTMENT FOR QUALITY CONTROL. Авторы, Mani Janakiram. Журнал, Journal of Quality Technology. Издательство, Proquest ABI/INFORM. Год выпуска, 2003, ISSN, 0022-4065. ...
Total Quality Management and Six Sigma : a hotchpotch with the same ingredients or quite differen... more Total Quality Management and Six Sigma : a hotchpotch with the same ingredients or quite different dishes?
TQM and business excellence, customers and stakeholders : do we agree on what we are talking abou... more TQM and business excellence, customers and stakeholders : do we agree on what we are talking about, and does it matter?
Naval Research Logistics Quarterly, 1982
European Journal of Operational Research, 1987
International Journal of Continuing Engineering Education and Life-Long Learning
ABSTRACT
Handbook of Statistics, 2001
The TQM Magazine, 2003
Emphasis on quality improvement has been one of the most characteristic features of higher educat... more Emphasis on quality improvement has been one of the most characteristic features of higher education policy in Nordic and other European countries during the 1990s. In Sweden, the universities’ work with quality management has been evaluated for several years. In January 2001, the National Agency of Higher Education in Sweden introduced a new comprehensive system for quality assessment. The Swedish assessment system stresses that the assessment should have as a corner‐stone the specific prerequisites for each university and subject, e.g. business administration and their development strategy. The comprehensive quality assessments of Swedish higher education institutions are discussed together with stimulating innovation and continuous improvement of higher education.
Total Quality Management & Business Excellence, 2009
Total Quality Management, 2000
... used. Two projects about self-assessment Interest in TQM is increasing in the Swedish school ... more ... used. Two projects about self-assessment Interest in TQM is increasing in the Swedish school system. To ... system. The AVE project During a couple of years a new form of post-secondary education called AVE has been tested. The ...
International Journal of Management Practice, 2008
International Journal of Lean Six Sigma, 2010
PurposeThe purpose of this paper is to present a study of how Six Sigma influences job satisfacti... more PurposeThe purpose of this paper is to present a study of how Six Sigma influences job satisfaction among employees at three large companies with manufacturing units in Sweden that have used different implementation strategies.Design/methodology/approachThe study was performed using a survey distributed to those affected by the implementation at the three company sites, including those not directly involved in any Six Sigma activities.FindingsEmployees participating in Six Sigma feel positive changes in many aspects of job satisfaction. The Black Belts (BBs) felt, on the average, positive changes in almost all the tested areas. The largest changes are related to personal and new skill development, influence on work duties and enjoying the work. BBs also feel more recognition from management. Employees not involved in the Six Sigma projects do, on average, also feel positively influenced by Six Sigma, but the tendency is not as clear.Research limitations/implicationsThe results const...
Quality Progress, 2003
... ИНФОРМАЦИЯ О ПУБЛИКАЦИИ. Название публикации, STATISTICAL PROCESS ADJUSTMENT FOR QUALITY CONT... more ... ИНФОРМАЦИЯ О ПУБЛИКАЦИИ. Название публикации, STATISTICAL PROCESS ADJUSTMENT FOR QUALITY CONTROL. Авторы, Mani Janakiram. Журнал, Journal of Quality Technology. Издательство, Proquest ABI/INFORM. Год выпуска, 2003, ISSN, 0022-4065. ...
Total Quality Management and Six Sigma : a hotchpotch with the same ingredients or quite differen... more Total Quality Management and Six Sigma : a hotchpotch with the same ingredients or quite different dishes?
TQM and business excellence, customers and stakeholders : do we agree on what we are talking abou... more TQM and business excellence, customers and stakeholders : do we agree on what we are talking about, and does it matter?
Naval Research Logistics Quarterly, 1982
European Journal of Operational Research, 1987
International Journal of Continuing Engineering Education and Life-Long Learning
ABSTRACT
Handbook of Statistics, 2001
The TQM Magazine, 2003
Emphasis on quality improvement has been one of the most characteristic features of higher educat... more Emphasis on quality improvement has been one of the most characteristic features of higher education policy in Nordic and other European countries during the 1990s. In Sweden, the universities’ work with quality management has been evaluated for several years. In January 2001, the National Agency of Higher Education in Sweden introduced a new comprehensive system for quality assessment. The Swedish assessment system stresses that the assessment should have as a corner‐stone the specific prerequisites for each university and subject, e.g. business administration and their development strategy. The comprehensive quality assessments of Swedish higher education institutions are discussed together with stimulating innovation and continuous improvement of higher education.
Total Quality Management & Business Excellence, 2009
Total Quality Management, 2000
... used. Two projects about self-assessment Interest in TQM is increasing in the Swedish school ... more ... used. Two projects about self-assessment Interest in TQM is increasing in the Swedish school system. To ... system. The AVE project During a couple of years a new form of post-secondary education called AVE has been tested. The ...
International Journal of Management Practice, 2008
International Journal of Lean Six Sigma, 2010
PurposeThe purpose of this paper is to present a study of how Six Sigma influences job satisfacti... more PurposeThe purpose of this paper is to present a study of how Six Sigma influences job satisfaction among employees at three large companies with manufacturing units in Sweden that have used different implementation strategies.Design/methodology/approachThe study was performed using a survey distributed to those affected by the implementation at the three company sites, including those not directly involved in any Six Sigma activities.FindingsEmployees participating in Six Sigma feel positive changes in many aspects of job satisfaction. The Black Belts (BBs) felt, on the average, positive changes in almost all the tested areas. The largest changes are related to personal and new skill development, influence on work duties and enjoying the work. BBs also feel more recognition from management. Employees not involved in the Six Sigma projects do, on average, also feel positively influenced by Six Sigma, but the tendency is not as clear.Research limitations/implicationsThe results const...