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Papers by Crispen Chipunza
Academic Journal of Interdisciplinary Studies
Entrepreneurs specialize in increasing productivity and thus, contribute to the country's dev... more Entrepreneurs specialize in increasing productivity and thus, contribute to the country's development and economic growth. The focus of the study is to investigate the extent to which necessity entrepreneurs’ and stakeholders’ strategies can enable the survival of small services and businesses such as hair salons. The argument is that hair salons that are created out of necessity may not be able to survive turbulent economic times. The paper argues that survival strategies may assist entrepreneurs to survive and grow in business. A positivist approach was employed and a sample of 144 was randomly recruited from hair salon business owners. The structured questionnaire was analyzed, yielding descriptive and inferential analyses with means, percentages, variances, correlation coefficients, regression analysis, and the Normal Q-Q plot used to analyze and explain the variables. The findings show a significant relationship between necessity entrepreneurship and business survival. This...
SA journal of human resource management, Jun 17, 2010
Journal of Social Sciences, Aug 1, 2011
International Business & Economics Research Journal, Jan 13, 2016
SA journal of human resource management, Jul 9, 2018
... and their members' emotional, cognitive behaviour and response capacities. Weiner's... more ... and their members' emotional, cognitive behaviour and response capacities. Weiner's (1985, 1986) cited in Hareli and Tzafrir (2006, p. 403) attribution theory provides another framework for analysing potential positive and negative ...
African Journal of Marketing Management, Jul 31, 2009
Service Industries Journal, Mar 1, 2008
ABSTRACT This study compares perceptions between bank tellers and three categories of customers (... more ABSTRACT This study compares perceptions between bank tellers and three categories of customers (stayers, satisfied switchers and dissatisfied switchers) with respect to loyalty towards a retail bank in South Africa. One hundred bank tellers and 300 customers participated in the study. A questionnaire containing seven items, developed by Dick and Basu (1994)3. Dick , A. S. and Basu , K. 1994 . Customer loyalty: towards an integrated conceptual framework . Journal of Academy of Marketing Science , 22 ( 3 ) : 99 – 103 . [CrossRef]View all references to measure loyalty of employees and customers towards an organization, was used to collect data from both the bank tellers and customers. Results indicated a significant effect of category on loyalty as well as significant differences in perceptions of loyalty towards the bank between bank tellers and each of the three identified internal customer groups. Implications for the bank are discussed in light of the results.
African Journal of Business Management, Apr 4, 2011
Suider-Afrikaanse tydskrif vir Entrepreneurskap en Kleinsake, Aug 4, 2022
SA journal of human resource management, Aug 23, 2018
Problems and perspectives in management, Apr 11, 2016
Journal of Social Sciences, May 1, 2012
Journal of Social Sciences, May 1, 2013
Sa Journal of Human Resource Management, 2010
Journal of Human Ecology, Aug 1, 2011
Journal of Contemporary Management, 2021
<jats:p>This study investigated personality as a predictor for the choice of human resource... more <jats:p>This study investigated personality as a predictor for the choice of human resource strategies among small medium enterprises (SMEs) owner-managers in a district in the Free State Province of South Africa. Small and medium enterprises are regarded as essential and contribute towards a country's growth; however, most of them fail within the first year or two (2) of inception. While many reasons have been proffered to explain such failures, the issue of human resources management (HRM) has not been given much attention in most South African SME literature and studies. Known studies have attempted to explain SMEs success and survival using personality and motivation, resulting in mixed results, yet, none of the studies done attempted to link personality and human resources (HR) within the SMEs context. The study adopted a positivist philosophical paradigm and was, therefore, quantitative in nature. The design was cross-sectional with a sample size of 180 SMEs owner-managers. Data was collected by means of self-administered questionnaires and analysed using descriptive and logistics regression techniques. The findings show that there is a positive and significant relationship between personality and the selected human resource strategies. The study is a first of its kind study to investigate the two (2) variables in South Africa and thus contributes to the literature on SMEs by providing a platform for profiling SME owners, thereby linking personality characteristics to human resource development and business growth.</jats:p>
The Anthropologist, May 1, 2013
Academic Journal of Interdisciplinary Studies
Entrepreneurs specialize in increasing productivity and thus, contribute to the country's dev... more Entrepreneurs specialize in increasing productivity and thus, contribute to the country's development and economic growth. The focus of the study is to investigate the extent to which necessity entrepreneurs’ and stakeholders’ strategies can enable the survival of small services and businesses such as hair salons. The argument is that hair salons that are created out of necessity may not be able to survive turbulent economic times. The paper argues that survival strategies may assist entrepreneurs to survive and grow in business. A positivist approach was employed and a sample of 144 was randomly recruited from hair salon business owners. The structured questionnaire was analyzed, yielding descriptive and inferential analyses with means, percentages, variances, correlation coefficients, regression analysis, and the Normal Q-Q plot used to analyze and explain the variables. The findings show a significant relationship between necessity entrepreneurship and business survival. This...
SA journal of human resource management, Jun 17, 2010
Journal of Social Sciences, Aug 1, 2011
International Business & Economics Research Journal, Jan 13, 2016
SA journal of human resource management, Jul 9, 2018
... and their members' emotional, cognitive behaviour and response capacities. Weiner's... more ... and their members' emotional, cognitive behaviour and response capacities. Weiner's (1985, 1986) cited in Hareli and Tzafrir (2006, p. 403) attribution theory provides another framework for analysing potential positive and negative ...
African Journal of Marketing Management, Jul 31, 2009
Service Industries Journal, Mar 1, 2008
ABSTRACT This study compares perceptions between bank tellers and three categories of customers (... more ABSTRACT This study compares perceptions between bank tellers and three categories of customers (stayers, satisfied switchers and dissatisfied switchers) with respect to loyalty towards a retail bank in South Africa. One hundred bank tellers and 300 customers participated in the study. A questionnaire containing seven items, developed by Dick and Basu (1994)3. Dick , A. S. and Basu , K. 1994 . Customer loyalty: towards an integrated conceptual framework . Journal of Academy of Marketing Science , 22 ( 3 ) : 99 – 103 . [CrossRef]View all references to measure loyalty of employees and customers towards an organization, was used to collect data from both the bank tellers and customers. Results indicated a significant effect of category on loyalty as well as significant differences in perceptions of loyalty towards the bank between bank tellers and each of the three identified internal customer groups. Implications for the bank are discussed in light of the results.
African Journal of Business Management, Apr 4, 2011
Suider-Afrikaanse tydskrif vir Entrepreneurskap en Kleinsake, Aug 4, 2022
SA journal of human resource management, Aug 23, 2018
Problems and perspectives in management, Apr 11, 2016
Journal of Social Sciences, May 1, 2012
Journal of Social Sciences, May 1, 2013
Sa Journal of Human Resource Management, 2010
Journal of Human Ecology, Aug 1, 2011
Journal of Contemporary Management, 2021
<jats:p>This study investigated personality as a predictor for the choice of human resource... more <jats:p>This study investigated personality as a predictor for the choice of human resource strategies among small medium enterprises (SMEs) owner-managers in a district in the Free State Province of South Africa. Small and medium enterprises are regarded as essential and contribute towards a country's growth; however, most of them fail within the first year or two (2) of inception. While many reasons have been proffered to explain such failures, the issue of human resources management (HRM) has not been given much attention in most South African SME literature and studies. Known studies have attempted to explain SMEs success and survival using personality and motivation, resulting in mixed results, yet, none of the studies done attempted to link personality and human resources (HR) within the SMEs context. The study adopted a positivist philosophical paradigm and was, therefore, quantitative in nature. The design was cross-sectional with a sample size of 180 SMEs owner-managers. Data was collected by means of self-administered questionnaires and analysed using descriptive and logistics regression techniques. The findings show that there is a positive and significant relationship between personality and the selected human resource strategies. The study is a first of its kind study to investigate the two (2) variables in South Africa and thus contributes to the literature on SMEs by providing a platform for profiling SME owners, thereby linking personality characteristics to human resource development and business growth.</jats:p>
The Anthropologist, May 1, 2013