Dalius Serafinas - Academia.edu (original) (raw)

Papers by Dalius Serafinas

The purpose of the paper is to analyze and define the stages and effectiveness of improvement of ... more The purpose of the paper is to analyze and define the stages and effectiveness of improvement of quality management in higher education institution. The paper is based on following research methods: literature review, case-study analysis (organizational research), structurized interviews, observation of processes during management consultancy and training of private and public sector organizations. Quality of life - achievements of personal satisfaction lays far back in the history. Many "books of quality" - like Gospel, Koran, Talmud and other were key sources that formed the model of life's quality and the ways of it's implementation. Then it is logical that universities and schools were formed by groups of people who had certain model and level of belief. During the XX century Universities and other institutions of higher education influenced by economical, social and political transformations created new or changed it's values. Aiming to be competitive amon...

The article aims at identification of the factors, determining employees’ involvement into implem... more The article aims at identification of the factors, determining employees’ involvement into implementation of quality management systems. The article was prepared referring to the analysis of literature and organizations’ activities in the quality assurance area, the data of structured interviews with heads of enterprises and the results of survey of employees, performed by the authors of the article at Vilnius International School of Law and Business. The article examines the essential factors, influencing the efficiency of implementation of quality management systems. The study summarizes the results of the activities of Lithuanian and foreign scientists, revealing the importance of involvement of employees into implementation of quality management systems. The article analyzes the factors, shaping the involvement of employees into implementation of quality management systems. It was established that involvement of employees into implementation of quality management systems mostly ...

The paper analyses the possibilities for the quality assurance in higher education. It acknowledg... more The paper analyses the possibilities for the quality assurance in higher education. It acknowledges the lack of the use of quality management principles and methods in higher education of Lithuania. The authors refer to the results of the implementation of quality management system in a Lithuanian college.Straipsnyje atskleidžiama aukštojo mokymo studijų kokybės užtikrinimo ypatumai ir problematika. Akcentuojamas kokybės vadybos principų ir metodų taikymo trūkumas Lietuvos aukštojo mokymo institucijose. Pateikiama kokybės vadybos sistemos įdiegtos Lietuvos aukštojoje mokykloje studija.В статье рассматриваются проблемы и особенности управления качеством в высшем образовании. Раскрыты недостатки применения принципов и методов управления качеством в заведениях высшего образования Литвы. Представлены результаты исследования опыта внедрения системы управления качеством в конкретной высшей школе

This article analyzes the peculiarities and development of the socially responsible business and ... more This article analyzes the peculiarities and development of the socially responsible business and conception of the corporate social responsibility (CSR). The CSR concept and those already being as part of socially responsible business, more and more often require the adequate behaviour from the supply chain partners as well. The main purpose of this article is to initiate the peculiarities of the content and practice of socially responsible businesses worldwide and in Lithuania, as well as to determine the national companies‟ evaluation of the socially responsible business development and its main benefits. Modern organizations are implementing mandatory as well as voluntary management systems. Management system that is based on social responsibility requirements fall to voluntary system category. Every organization chooses how it would like to implement the corporate social responsibility and accountability concept into its daily practices. One of the best known international net-w...

The aim of the research, carried out in Lithuania, was to evaluate corporate social responsibilit... more The aim of the research, carried out in Lithuania, was to evaluate corporate social responsibility (CSR) relations to business indices at the national level. The evaluation covers CSR mean values from year 2000, and it is sought to elucidate their impact on the main business indices on the national level. The research methodology covers statistical analysis, scientific literature, normative document analysis, other studies. A better condition of CSR was estimated in Lithuania. Here, CSR covers the analyzed factors. The corruption index is improving a bit; there are more organizations that have environmental protection, occupational safety and health, and social responsibility systems. There is strong correlation between the environmental management system certificates and export. It can be explained by the fart that the implementation of environmental standards is tied to the growth of GDP. By implementing such standards, an organization induces foreign partners to trust it. A weak ...

Ekonomika, Dec 1, 2005

The aim of the paper is to review the Lisbon criteria that are influencing business in Lithuania,... more The aim of the paper is to review the Lisbon criteria that are influencing business in Lithuania, and to outline the main perspectives of national businesses in the EU context. To this end, we have analyzed earlier works on the factors and parameters that influence business environment in the EU, compiled a list of most crucial factors influencing the business entities, interviewed the top management of 300 top Lithuanian companies in order to find out the peculiarities of the Lithuanian way to success in business. Managers' opinions were compared to facts stated in internal documents (especially documents containing market requirements) as to quality and price; internal costs and efficiency of processes. The following methods of research were employed: metaanalysis, documentation review, triangulation, interviews, basic methods of mathematical statistics.

It is expected that science should make significant impact for society. However, nowadays the sci... more It is expected that science should make significant impact for society. However, nowadays the science impact issue gain new topicality and new conceptualization. Traditionally, research and researchers are evaluated by means of the ‘scientific impact ’ of research output, i.e. publications in peer-review journals. However, strong critical discourse arise about aforementioned traditional system which cannot judge the “merit ” of a paper or predict its impact in the social context. The political decisions strongly obligate to develop ways to value and draw attention to the importance of societal impact of science. The article authors call for discussion to conceptualize impact of research attributing with indicators of quality of life of individuals and communities. The article authors consider quality management as an approach/methodology for enabling research to make significant impact which might be attributed with quality of life. Quality management enables to broaden research ass...

Lithuania; Member of Academic Board of EUN.TQM (European Universities Network for total Quality M... more Lithuania; Member of Academic Board of EUN.TQM (European Universities Network for total Quality Management, EFQM, Brussels). Address: Saulėtekio al. 22, Vilnius LT-10225, Lithuania. Tel.: +370 5 2366155, +370 686 09710. E-mail: juozas.ruzevicius@ef.vu.lt Roma ADOMAITIENĖ – Doctor of social sciences, lecturer at the Department of Management, the Faculty of Economics, Vilnius University. Address: Saulėtekio al. 9, Vilnius LT-10222, Lithuania. Tel.: +370 5 2366154. Fax: +370 5 2366127. E-mail: roma.adomaitiene@ef.vu.lt Dalius SERAFINAS Doctor of social sciences, lecturer at the Department of Management, the Faculty of Economics, Vilnius University. Address: Saulėtekio al. 9, Vilnius LT-10222, Lithuania. Tel.: +370 5 2366154. Fax: +370 5 2366127. E-mail:dalius@businessgrain.lt ISSN 1392-1142 ORGANIZACIJŲ VADYBA: SISTEMINIAI TYRIMAI: 2007.44

It is expected that science should make significant impact for society. However, nowadays the sci... more It is expected that science should make significant impact for society. However, nowadays the science impact issue gain new topicality and new conceptualization. Traditionally, research and researchers are evaluated by means of the ‘scientific impact’ of research output, i.e. publications in peer-review journals. However, strong critical discourse arise about aforementioned traditional system which cannot judge the “merit” of a paper or predict its impact in the social context. The political decisions strongly obligate to develop ways to value and draw attention to the importance of societal impact of science. The article authors call for discussion to conceptualize impact of research attributing with indicators of quality of life of individuals and communities. The article authors consider quality management as an approach/methodology for enabling research to make significant impact which might be attributed with quality of life. Quality management enables to broaden research asses...

The article offers conceptual discussion on significantly changing point of view towards quality ... more The article offers conceptual discussion on significantly changing point of view towards quality of science. Quality is an immanentic attribute of science and universities always aim for quality in science. Traditionally quality of science is based on epistemological insights which enable scholars for critical reflection of their research results. However, challenges of modern society produce new point of view about scientific quality which is oriented to be constructed as open system that encompass experience and social relationships. Moreover, quality of science is related with management. In a such context, conceptualization of quality of science should be based on the reflextive analysis, narratives, and dialogue of different subjects. The authors point to the problem that the concept of science quality lacks operacionalized content and meaning; therefore, authors aim to reveal how common contemporary management, political, sociological, educational theories empower for the inte...

The relationship between research and studies is considered as an authentic feature which disting... more The relationship between research and studies is considered as an authentic feature which distinguishes universities from other higher education institutions. The challenges of the late modernity society encourage universities to reconsider relationship between research and studies. However, we lack both theoretical concepts and empirical evidence to explain phenomenon of research and studies relation. In Lithuania the legislation base obligate higher education institutions to ensure integration between research and studies. Bologna and Lisbon documents are the guidelines in creation integrated and harmonious international space of higher education in Europe; therefore, universities are encouraged to re-conceptualize the common understanding for the relationship between research and studies. The article analyses documents which govern higher education institutions life and create administrative, management, valorization potential for the conceptualization of research and studies rel...

The aim of this study is to show the importance of quality in the economics and social field and ... more The aim of this study is to show the importance of quality in the economics and social field and to highlight peculiarities, problems and interferences of education quality assurance at universities and colleges within the context of Bologna and Tuning methodology. Methodology: the paper is prepared using scientific, methodical literature and legal acts, documentation comparative analysis and case study methodology. The conclusions are based on the research as well as the experience of consultancy activities when developing quality management systems at Lithuanian universities and colleges. Particular attention is drawn to general and special competences and qualification requirements of bachelor’s and master’s degree. Quality of studies depends on such factors: management level of the activities of the universities, financing, up to date study programs, professional lecturers, training institutions, international integration of study programs, academic exchange of students and lect...

Straipsnyje nagrinėjami aukstųjų mokyklų veiklos ir studijų kokybės vadybos klausimai globalizaci... more Straipsnyje nagrinėjami aukstųjų mokyklų veiklos ir studijų kokybės vadybos klausimai globalizacijos ir internacionalizacijos sąlygomis. Darbe analizuojami studijų kokybei įtakos turintys Bolonijos proceso ir Tiuningo metodologijos dokumentai. Straipsnyje apibendrinta įvairių kokybės vadybos sistemų (KVS) įgyvendinimo aukstojo mokslo organizacijose teorija ir praktika, isanalizuota Europos universitetų patirtis, isryskintos Lietuvos aukstojo mokslo organizacijų KVS raidos galimybės. Sugretinti skirtingi KVS modeliai - ISO 9001, Europos aukstojo mokslo kokybės užtikrinimo standartai ir rekomendacijos, Europos kokybės vadybos fondo EFQM veiklos tobulumo modelio ir kiti reikalavimai. Ypac daug dėmesio skirta aukstųjų mokyklų kokybės kultūros formavimo, studentų kompetencijų užtikrinimo tarptautinių nuostatų, mokslo ir studijų integravimo, doktorantūros studijų kokybės gerinimo ir kt. klausimams. Apibūdinti veiksmingos KVS įgyvendinimo aukstojo mokslo ir studijų institucijoje pagrindini...

Journal of Risk and Financial Management

In an environment of intense globalization and digitalization, business organizations are increas... more In an environment of intense globalization and digitalization, business organizations are increasingly faced with various challenges such as rising costs, strong competition, rapidly evolving technologies, increasingly demanding and whimsical consumers, and, in social terms, changing societal demands. It is within this context that the effectiveness and efficiency of the management of business organizations is actualized. The paper addresses the following fundamental questions regarding the scientific problem at the theoretical level: What is the place of Business Process Management (BPM) in the context of Quality Management (QM)? Should BPM be the axis of QM? There is a lack of interdisciplinary research on the link between Business Process Management and Quality Management, and this study aims to ground this link. Methods of the research are literature review and the critical analysis of the scientific sources on the issue. The findings show that there exists confusion, overlaps a...

Management of Organizations: Systematic Research

During the Fourth Industrial Revolution, the digital transformation revolutionised both individua... more During the Fourth Industrial Revolution, the digital transformation revolutionised both individual organisations and entire industries. One such advanced technology is Robotic Process Automation (RPA). However, organisations do not always make the progress by using the RPA to increase the efficiency of their business processes. The scientific sources lack the synthesis of Process Management (PM) and RPA and insights into their interrelationship. This article aims to fill the gap in the systematic analysis of interrelations between PM and RPA from a managerial perspective by identifying less researched areas and formulating insights and recommendations for future research.

Total Quality Management & Business Excellence, 2016

Health Sciences, Jul 15, 2014

The purpose of the paper is to analyze and define the stages and effectiveness of improvement of ... more The purpose of the paper is to analyze and define the stages and effectiveness of improvement of quality management in higher education institution. The paper is based on following research methods: literature review, case-study analysis (organizational research), structurized interviews, observation of processes during management consultancy and training of private and public sector organizations. Quality of life - achievements of personal satisfaction lays far back in the history. Many "books of quality" - like Gospel, Koran, Talmud and other were key sources that formed the model of life's quality and the ways of it's implementation. Then it is logical that universities and schools were formed by groups of people who had certain model and level of belief. During the XX century Universities and other institutions of higher education influenced by economical, social and political transformations created new or changed it's values. Aiming to be competitive amon...

The article aims at identification of the factors, determining employees’ involvement into implem... more The article aims at identification of the factors, determining employees’ involvement into implementation of quality management systems. The article was prepared referring to the analysis of literature and organizations’ activities in the quality assurance area, the data of structured interviews with heads of enterprises and the results of survey of employees, performed by the authors of the article at Vilnius International School of Law and Business. The article examines the essential factors, influencing the efficiency of implementation of quality management systems. The study summarizes the results of the activities of Lithuanian and foreign scientists, revealing the importance of involvement of employees into implementation of quality management systems. The article analyzes the factors, shaping the involvement of employees into implementation of quality management systems. It was established that involvement of employees into implementation of quality management systems mostly ...

The paper analyses the possibilities for the quality assurance in higher education. It acknowledg... more The paper analyses the possibilities for the quality assurance in higher education. It acknowledges the lack of the use of quality management principles and methods in higher education of Lithuania. The authors refer to the results of the implementation of quality management system in a Lithuanian college.Straipsnyje atskleidžiama aukštojo mokymo studijų kokybės užtikrinimo ypatumai ir problematika. Akcentuojamas kokybės vadybos principų ir metodų taikymo trūkumas Lietuvos aukštojo mokymo institucijose. Pateikiama kokybės vadybos sistemos įdiegtos Lietuvos aukštojoje mokykloje studija.В статье рассматриваются проблемы и особенности управления качеством в высшем образовании. Раскрыты недостатки применения принципов и методов управления качеством в заведениях высшего образования Литвы. Представлены результаты исследования опыта внедрения системы управления качеством в конкретной высшей школе

This article analyzes the peculiarities and development of the socially responsible business and ... more This article analyzes the peculiarities and development of the socially responsible business and conception of the corporate social responsibility (CSR). The CSR concept and those already being as part of socially responsible business, more and more often require the adequate behaviour from the supply chain partners as well. The main purpose of this article is to initiate the peculiarities of the content and practice of socially responsible businesses worldwide and in Lithuania, as well as to determine the national companies‟ evaluation of the socially responsible business development and its main benefits. Modern organizations are implementing mandatory as well as voluntary management systems. Management system that is based on social responsibility requirements fall to voluntary system category. Every organization chooses how it would like to implement the corporate social responsibility and accountability concept into its daily practices. One of the best known international net-w...

The aim of the research, carried out in Lithuania, was to evaluate corporate social responsibilit... more The aim of the research, carried out in Lithuania, was to evaluate corporate social responsibility (CSR) relations to business indices at the national level. The evaluation covers CSR mean values from year 2000, and it is sought to elucidate their impact on the main business indices on the national level. The research methodology covers statistical analysis, scientific literature, normative document analysis, other studies. A better condition of CSR was estimated in Lithuania. Here, CSR covers the analyzed factors. The corruption index is improving a bit; there are more organizations that have environmental protection, occupational safety and health, and social responsibility systems. There is strong correlation between the environmental management system certificates and export. It can be explained by the fart that the implementation of environmental standards is tied to the growth of GDP. By implementing such standards, an organization induces foreign partners to trust it. A weak ...

Ekonomika, Dec 1, 2005

The aim of the paper is to review the Lisbon criteria that are influencing business in Lithuania,... more The aim of the paper is to review the Lisbon criteria that are influencing business in Lithuania, and to outline the main perspectives of national businesses in the EU context. To this end, we have analyzed earlier works on the factors and parameters that influence business environment in the EU, compiled a list of most crucial factors influencing the business entities, interviewed the top management of 300 top Lithuanian companies in order to find out the peculiarities of the Lithuanian way to success in business. Managers' opinions were compared to facts stated in internal documents (especially documents containing market requirements) as to quality and price; internal costs and efficiency of processes. The following methods of research were employed: metaanalysis, documentation review, triangulation, interviews, basic methods of mathematical statistics.

It is expected that science should make significant impact for society. However, nowadays the sci... more It is expected that science should make significant impact for society. However, nowadays the science impact issue gain new topicality and new conceptualization. Traditionally, research and researchers are evaluated by means of the ‘scientific impact ’ of research output, i.e. publications in peer-review journals. However, strong critical discourse arise about aforementioned traditional system which cannot judge the “merit ” of a paper or predict its impact in the social context. The political decisions strongly obligate to develop ways to value and draw attention to the importance of societal impact of science. The article authors call for discussion to conceptualize impact of research attributing with indicators of quality of life of individuals and communities. The article authors consider quality management as an approach/methodology for enabling research to make significant impact which might be attributed with quality of life. Quality management enables to broaden research ass...

Lithuania; Member of Academic Board of EUN.TQM (European Universities Network for total Quality M... more Lithuania; Member of Academic Board of EUN.TQM (European Universities Network for total Quality Management, EFQM, Brussels). Address: Saulėtekio al. 22, Vilnius LT-10225, Lithuania. Tel.: +370 5 2366155, +370 686 09710. E-mail: juozas.ruzevicius@ef.vu.lt Roma ADOMAITIENĖ – Doctor of social sciences, lecturer at the Department of Management, the Faculty of Economics, Vilnius University. Address: Saulėtekio al. 9, Vilnius LT-10222, Lithuania. Tel.: +370 5 2366154. Fax: +370 5 2366127. E-mail: roma.adomaitiene@ef.vu.lt Dalius SERAFINAS Doctor of social sciences, lecturer at the Department of Management, the Faculty of Economics, Vilnius University. Address: Saulėtekio al. 9, Vilnius LT-10222, Lithuania. Tel.: +370 5 2366154. Fax: +370 5 2366127. E-mail:dalius@businessgrain.lt ISSN 1392-1142 ORGANIZACIJŲ VADYBA: SISTEMINIAI TYRIMAI: 2007.44

It is expected that science should make significant impact for society. However, nowadays the sci... more It is expected that science should make significant impact for society. However, nowadays the science impact issue gain new topicality and new conceptualization. Traditionally, research and researchers are evaluated by means of the ‘scientific impact’ of research output, i.e. publications in peer-review journals. However, strong critical discourse arise about aforementioned traditional system which cannot judge the “merit” of a paper or predict its impact in the social context. The political decisions strongly obligate to develop ways to value and draw attention to the importance of societal impact of science. The article authors call for discussion to conceptualize impact of research attributing with indicators of quality of life of individuals and communities. The article authors consider quality management as an approach/methodology for enabling research to make significant impact which might be attributed with quality of life. Quality management enables to broaden research asses...

The article offers conceptual discussion on significantly changing point of view towards quality ... more The article offers conceptual discussion on significantly changing point of view towards quality of science. Quality is an immanentic attribute of science and universities always aim for quality in science. Traditionally quality of science is based on epistemological insights which enable scholars for critical reflection of their research results. However, challenges of modern society produce new point of view about scientific quality which is oriented to be constructed as open system that encompass experience and social relationships. Moreover, quality of science is related with management. In a such context, conceptualization of quality of science should be based on the reflextive analysis, narratives, and dialogue of different subjects. The authors point to the problem that the concept of science quality lacks operacionalized content and meaning; therefore, authors aim to reveal how common contemporary management, political, sociological, educational theories empower for the inte...

The relationship between research and studies is considered as an authentic feature which disting... more The relationship between research and studies is considered as an authentic feature which distinguishes universities from other higher education institutions. The challenges of the late modernity society encourage universities to reconsider relationship between research and studies. However, we lack both theoretical concepts and empirical evidence to explain phenomenon of research and studies relation. In Lithuania the legislation base obligate higher education institutions to ensure integration between research and studies. Bologna and Lisbon documents are the guidelines in creation integrated and harmonious international space of higher education in Europe; therefore, universities are encouraged to re-conceptualize the common understanding for the relationship between research and studies. The article analyses documents which govern higher education institutions life and create administrative, management, valorization potential for the conceptualization of research and studies rel...

The aim of this study is to show the importance of quality in the economics and social field and ... more The aim of this study is to show the importance of quality in the economics and social field and to highlight peculiarities, problems and interferences of education quality assurance at universities and colleges within the context of Bologna and Tuning methodology. Methodology: the paper is prepared using scientific, methodical literature and legal acts, documentation comparative analysis and case study methodology. The conclusions are based on the research as well as the experience of consultancy activities when developing quality management systems at Lithuanian universities and colleges. Particular attention is drawn to general and special competences and qualification requirements of bachelor’s and master’s degree. Quality of studies depends on such factors: management level of the activities of the universities, financing, up to date study programs, professional lecturers, training institutions, international integration of study programs, academic exchange of students and lect...

Straipsnyje nagrinėjami aukstųjų mokyklų veiklos ir studijų kokybės vadybos klausimai globalizaci... more Straipsnyje nagrinėjami aukstųjų mokyklų veiklos ir studijų kokybės vadybos klausimai globalizacijos ir internacionalizacijos sąlygomis. Darbe analizuojami studijų kokybei įtakos turintys Bolonijos proceso ir Tiuningo metodologijos dokumentai. Straipsnyje apibendrinta įvairių kokybės vadybos sistemų (KVS) įgyvendinimo aukstojo mokslo organizacijose teorija ir praktika, isanalizuota Europos universitetų patirtis, isryskintos Lietuvos aukstojo mokslo organizacijų KVS raidos galimybės. Sugretinti skirtingi KVS modeliai - ISO 9001, Europos aukstojo mokslo kokybės užtikrinimo standartai ir rekomendacijos, Europos kokybės vadybos fondo EFQM veiklos tobulumo modelio ir kiti reikalavimai. Ypac daug dėmesio skirta aukstųjų mokyklų kokybės kultūros formavimo, studentų kompetencijų užtikrinimo tarptautinių nuostatų, mokslo ir studijų integravimo, doktorantūros studijų kokybės gerinimo ir kt. klausimams. Apibūdinti veiksmingos KVS įgyvendinimo aukstojo mokslo ir studijų institucijoje pagrindini...

Journal of Risk and Financial Management

In an environment of intense globalization and digitalization, business organizations are increas... more In an environment of intense globalization and digitalization, business organizations are increasingly faced with various challenges such as rising costs, strong competition, rapidly evolving technologies, increasingly demanding and whimsical consumers, and, in social terms, changing societal demands. It is within this context that the effectiveness and efficiency of the management of business organizations is actualized. The paper addresses the following fundamental questions regarding the scientific problem at the theoretical level: What is the place of Business Process Management (BPM) in the context of Quality Management (QM)? Should BPM be the axis of QM? There is a lack of interdisciplinary research on the link between Business Process Management and Quality Management, and this study aims to ground this link. Methods of the research are literature review and the critical analysis of the scientific sources on the issue. The findings show that there exists confusion, overlaps a...

Management of Organizations: Systematic Research

During the Fourth Industrial Revolution, the digital transformation revolutionised both individua... more During the Fourth Industrial Revolution, the digital transformation revolutionised both individual organisations and entire industries. One such advanced technology is Robotic Process Automation (RPA). However, organisations do not always make the progress by using the RPA to increase the efficiency of their business processes. The scientific sources lack the synthesis of Process Management (PM) and RPA and insights into their interrelationship. This article aims to fill the gap in the systematic analysis of interrelations between PM and RPA from a managerial perspective by identifying less researched areas and formulating insights and recommendations for future research.

Total Quality Management & Business Excellence, 2016

Health Sciences, Jul 15, 2014