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Papers by Dr Stuart Warden
SA Journal of Information Management, 2018
Background: The concept of a virtual community of practice (VCoP) emanates from the need to creat... more Background: The concept of a virtual community of practice (VCoP) emanates from the need to create a new mode of learning and knowledge development platform. It has also been found that highly structured forums are not always the best way to assist people to learn and improve their knowledge. The first author (main researcher) has limited background knowledge and professional practice in the area of VCoPs. Within this context, the investigation of the use of VCoPs to optimise knowledge sharing within stakeholders is the central theme of this research. The authors adapted the life cycle knowledge flow model and present an extended model that resulted after an empirical research was conducted with various VCoPs. Objectives: The objective of this paper is to report on the research that, firstly, attempted to find a suitable model among all previous research conducted on knowledge sharing (management) and to create a new model that could be used to optimise knowledge sharing within VCoP...
The difference between knowledge and information is that knowledge enables making a quick decisio... more The difference between knowledge and information is that knowledge enables making a quick decision, whereas information provides direction to decision-making (Nissen 2002). Knowledge can be asserted as 'a fluid mix of framed experience, values, contextual information, expert insight, and grounded intuition that provides a framework for evaluating and incorporating new experiences and information' (Arntzen-Bechina & Leguy 2007:154). This definition of knowledge implies that the tacit part of knowledge, such as processes, practices and norms, is incorporated Background: The concept of a virtual community of practice (VCoP) emanates from the need to create a new mode of learning and knowledge development platform. It has also been found that highly structured forums are not always the best way to assist people to learn and improve their knowledge. The first author (main researcher) has limited background knowledge and professional practice in the area of VCoPs. Within this context, the investigation of the use of VCoPs to optimise knowledge sharing within stakeholders is the central theme of this research. The authors adapted the life cycle knowledge flow model and present an extended model that resulted after an empirical research was conducted with various VCoPs. Objectives: The objective of this paper is to report on the research that, firstly, attempted to find a suitable model among all previous research conducted on knowledge sharing (management) and to create a new model that could be used to optimise knowledge sharing within VCoPs. Method: In this research, a review of literature was used to define the main concepts of this research. A qualitative methodology was used. The responses received using two questionnaires were analysed to establish some premise, derived from the findings. The Miles and Huberman framework for qualitative analysis was also used to analyse the data set received from participants in the two questionnaires administered. This framework for analysis includes data reduction, data display, drawing and verifying conclusions. Results: An extended life cycle knowledge flow model is proposed to optimise knowledge sharing within VCoPs. Conclusion: A comprehensive knowledge flow model, namely the extended life cycle knowledge flow model, was found to be most suited from the literature. The analysis of two questionnaires, one administered in 2011-2012 and the other in 2016, led to the adaptation of the model to enhance knowledge sharing within VCoPs and, in turn, to develop and optimise knowledge sharing in enterprises.
Information plays an important role in today’s businesses. It needs to be protected at all costs ... more Information plays an important role in today’s businesses. It needs to be protected at all costs in order to avoid facing the consequences of loss of data and compromising information. In order to address information security, SMMEs (Small Medium and Micro Enterprises) should adopt a culture that is security abiding. By supporting a security culture where members of staff intuitively protect information, SMMEs can benefit much because the employees will be aware of their responsibilities regarding information security culture. However, previous studies tend to overlook this aspect. Management of information security can also help SMMEs deal with information security breaches especially that it has been indicated that employees contribute to most of the breaches. This paper looks at the two aspects, management and culture, to find out how SMMEs in the hospitality industry can effectively use them to deal with security issues. SMMEs in the hospitality industry deal with client credit ...
Thesis (DTech (Information Technology))Cape Peninsula University of Technology, Cape Town, 2007
2012 Conference, Jan 17, 2013
The Internet plays a crucial role contributing to the success of companies operating in the infor... more The Internet plays a crucial role contributing to the success of companies operating in the information age. The falling prices of computer and Internet technologies are compelling companies of different sizes to change the way they operate. It is no different for hospitality SMEs also following this trend. Companies, even more so now, need to be connected to the Internet if they need to be available to consumers all over the world. In South Africa, the volume of Internet traffic has increased and steadily supported by the expanding deployment of cellular smart phones. Internet access ideally suits the hospitality industry since it assists information retrieval as well as facilitating electronic transactions. These applications used by hospitality companies have become more common resulting in companies being too reliant on Internet services to reach a broader customer base, than being without it. However, this development has also resulted in the cyberworld becoming a breeding ground for criminal activities. E-security is becoming a focal point requiring companies to deal with many online security issues. Companies are also suffering financial loss due to security breaches. Previously, SMEs believed they were not likely targets and considered hackers only to be interested in larger enterprises. However, it is not the case as literature reveals that SMEs are not immune to ever increasing security breaches. This paper investigates security risks facing hospitality SMEs as they continue to adopt Internet based technology to succeed in today's volatile business environment.
SA Journal of Information Management, 2018
Background: The concept of a virtual community of practice (VCoP) emanates from the need to creat... more Background: The concept of a virtual community of practice (VCoP) emanates from the need to create a new mode of learning and knowledge development platform. It has also been found that highly structured forums are not always the best way to assist people to learn and improve their knowledge. The first author (main researcher) has limited background knowledge and professional practice in the area of VCoPs. Within this context, the investigation of the use of VCoPs to optimise knowledge sharing within stakeholders is the central theme of this research. The authors adapted the life cycle knowledge flow model and present an extended model that resulted after an empirical research was conducted with various VCoPs. Objectives: The objective of this paper is to report on the research that, firstly, attempted to find a suitable model among all previous research conducted on knowledge sharing (management) and to create a new model that could be used to optimise knowledge sharing within VCoP...
The difference between knowledge and information is that knowledge enables making a quick decisio... more The difference between knowledge and information is that knowledge enables making a quick decision, whereas information provides direction to decision-making (Nissen 2002). Knowledge can be asserted as 'a fluid mix of framed experience, values, contextual information, expert insight, and grounded intuition that provides a framework for evaluating and incorporating new experiences and information' (Arntzen-Bechina & Leguy 2007:154). This definition of knowledge implies that the tacit part of knowledge, such as processes, practices and norms, is incorporated Background: The concept of a virtual community of practice (VCoP) emanates from the need to create a new mode of learning and knowledge development platform. It has also been found that highly structured forums are not always the best way to assist people to learn and improve their knowledge. The first author (main researcher) has limited background knowledge and professional practice in the area of VCoPs. Within this context, the investigation of the use of VCoPs to optimise knowledge sharing within stakeholders is the central theme of this research. The authors adapted the life cycle knowledge flow model and present an extended model that resulted after an empirical research was conducted with various VCoPs. Objectives: The objective of this paper is to report on the research that, firstly, attempted to find a suitable model among all previous research conducted on knowledge sharing (management) and to create a new model that could be used to optimise knowledge sharing within VCoPs. Method: In this research, a review of literature was used to define the main concepts of this research. A qualitative methodology was used. The responses received using two questionnaires were analysed to establish some premise, derived from the findings. The Miles and Huberman framework for qualitative analysis was also used to analyse the data set received from participants in the two questionnaires administered. This framework for analysis includes data reduction, data display, drawing and verifying conclusions. Results: An extended life cycle knowledge flow model is proposed to optimise knowledge sharing within VCoPs. Conclusion: A comprehensive knowledge flow model, namely the extended life cycle knowledge flow model, was found to be most suited from the literature. The analysis of two questionnaires, one administered in 2011-2012 and the other in 2016, led to the adaptation of the model to enhance knowledge sharing within VCoPs and, in turn, to develop and optimise knowledge sharing in enterprises.
Information plays an important role in today’s businesses. It needs to be protected at all costs ... more Information plays an important role in today’s businesses. It needs to be protected at all costs in order to avoid facing the consequences of loss of data and compromising information. In order to address information security, SMMEs (Small Medium and Micro Enterprises) should adopt a culture that is security abiding. By supporting a security culture where members of staff intuitively protect information, SMMEs can benefit much because the employees will be aware of their responsibilities regarding information security culture. However, previous studies tend to overlook this aspect. Management of information security can also help SMMEs deal with information security breaches especially that it has been indicated that employees contribute to most of the breaches. This paper looks at the two aspects, management and culture, to find out how SMMEs in the hospitality industry can effectively use them to deal with security issues. SMMEs in the hospitality industry deal with client credit ...
Thesis (DTech (Information Technology))Cape Peninsula University of Technology, Cape Town, 2007
2012 Conference, Jan 17, 2013
The Internet plays a crucial role contributing to the success of companies operating in the infor... more The Internet plays a crucial role contributing to the success of companies operating in the information age. The falling prices of computer and Internet technologies are compelling companies of different sizes to change the way they operate. It is no different for hospitality SMEs also following this trend. Companies, even more so now, need to be connected to the Internet if they need to be available to consumers all over the world. In South Africa, the volume of Internet traffic has increased and steadily supported by the expanding deployment of cellular smart phones. Internet access ideally suits the hospitality industry since it assists information retrieval as well as facilitating electronic transactions. These applications used by hospitality companies have become more common resulting in companies being too reliant on Internet services to reach a broader customer base, than being without it. However, this development has also resulted in the cyberworld becoming a breeding ground for criminal activities. E-security is becoming a focal point requiring companies to deal with many online security issues. Companies are also suffering financial loss due to security breaches. Previously, SMEs believed they were not likely targets and considered hackers only to be interested in larger enterprises. However, it is not the case as literature reveals that SMEs are not immune to ever increasing security breaches. This paper investigates security risks facing hospitality SMEs as they continue to adopt Internet based technology to succeed in today's volatile business environment.