Drazena Gaspar - Academia.edu (original) (raw)
Papers by Drazena Gaspar
Lecture notes in networks and systems, Dec 31, 2022
This chapter explores the importance of using ICT in education, focusing on the strong potential ... more This chapter explores the importance of using ICT in education, focusing on the strong potential of ICT's ability to ease the process of inclusion. Namely, ICT could be a particularly valuable tool for people with disabilities; these tools can improve these individuals' quality of life, reduce social exclusion, and increase social participation. Inclusive education involves focusing on the individual needs of learners, helping them to overcome any barriers that may prevent them from reaching their potential. Through the extensive use of ICT in education, it becomes possible to meet the specific needs of different groups of students, including students with special needs. This chapter presents brief analyses of different supportive technologies, such as hardware and software solutions, Web 2.0 technologies, virtual learning environments (VLEs), virtual worlds, and other similar technologies. The chapter will also stress some open issues, including limitations in interactions, communication, and learning.
Advances in educational technologies and instructional design book series, 2019
This chapter explores the importance of using ICT in education, focusing on the strong potential ... more This chapter explores the importance of using ICT in education, focusing on the strong potential of ICT's ability to ease the process of inclusion. Namely, ICT could be a particularly valuable tool for people with disabilities; these tools can improve these individuals' quality of life, reduce social exclusion, and increase social participation. Inclusive education involves focusing on the individual needs of learners, helping them to overcome any barriers that may prevent them from reaching their potential. Through the extensive use of ICT in education, it becomes possible to meet the specific needs of different groups of students, including students with special needs. This chapter presents brief analyses of different supportive technologies, such as hardware and software solutions, Web 2.0 technologies, virtual learning environments (VLEs), virtual worlds, and other similar technologies. The chapter will also stress some open issues, including limitations in interactions, communication, and learning.
EDULEARN proceedings, Jul 1, 2023
Croatian regional development journal, Jun 1, 2022
This paper presents the findings of a study on digital maturity in higher education institutions ... more This paper presents the findings of a study on digital maturity in higher education institutions in Bosnia and Herzegovina (BiH). Empirical research was conducted in 2020. Teachers from eight public higher education institutions in Bosnia and Herzegovina were included in the sample. The findings revealed that digital transformation has been ongoing in these institutions for some time, that some results have been achieved, but that digital maturity has not yet been attained. The findings also revealed barriers that must be overcome in order to accelerate digitalization and reap the anticipated benefits.
BH Ekonomski forum
The aim of this paper is to determine the relationship between the quality of information from th... more The aim of this paper is to determine the relationship between the quality of information from the Enterprise Resource Planning system (ERP system) and business performance. The quality of information from the ERP system is assessed using a survey questionnaire examining the end users of the ERP system, namely middle and top management because they use information from the ERP system to make business decisions. Business performance is monitored from a controlling point of view, using selected indicators from the DuPont system. Empirical research was conducted on medium and large enterprises in Bosnia and Herzegovina. The existence of a positive correlation between information quality and business performance was examined using regression analysis and correlation analysis. Regression analysis and correlation analysis indicate that return on sale (ROS) and return on assets (ROA) have a medium significant correlation with the quality of information, and total asset turnover ratio (TR) ...
Managing Global Transitions
The disruptive nature of the global economy causes continuous and dynamic changes in the labor ma... more The disruptive nature of the global economy causes continuous and dynamic changes in the labor market by creating new jobs and transforming existing ones. Today's companies need highly educated employees who are capable of thinking critically, having creative ideas and solutions, and who are communicative and team players. Higher education institutions (HEIS) are under considerable pressure to educate their students for the dynamic labor market and for jobs that do not even exist yet. There are high expectations from universities in fostering critical thinking among their students. The authors were interested in finding if the public HEIS in BIH fostering critical thinking of their students. The goals of the research were to discover how BIH students understand critical thinking and how they evaluate their universities regarding the promotion and practice of critical thinking. The authors developed a questionnaire and conducted an online survey among students at public universities in Bosnia and Herzegovina. The findings show that the implementation of critical thinking at BIH universities is not neglected, but it is not present to the necessary extent. There is a lot of room for improvement, particularly in the teaching process, through using new learning methods and extensive support of information technology.
ENTRENOVA - ENTerprise REsearch InNOVAtion
The rapid development of information technology (IT) both forces and supports the transformation ... more The rapid development of information technology (IT) both forces and supports the transformation of universities in almost all their operations (strategic planning, budgeting, education, research, quality control, cooperation with business and society, etc.). The paper presents the research results related to the digitalization of different processes at universities – more specifically, teachers’ opinions on the effect of digitalization on different processes. The survey was conducted among the University of Mostar, Bosnia, and Herzegovina (BH) teachers. The authors identified processes at the university and investigated the perceived impact of information technology on them. The findings show that the impact of digitalization is positive on most processes, whereby a strong influence is determined for research projects financed by the Ministry of Education, quality management, teaching, and evaluation of acquired knowledge (examination).
Recently, social media has become an integral part of different business activities. One of these... more Recently, social media has become an integral part of different business activities. One of these activities is the recruitment and selection of employees. The paper presents the results of empirical research conducted among the students of the University of Mostar, Bosnia and Herzegovina (BH) and BH employers related to the use of social media in the process of recruitment and selection of new employees. The aim of the research is to find if there are similarities or/and differences in standpoints of students and employers concerning the use of social media in job finding and recruitment. The results show that most students and employers recognized social media as a valuable tool in the process of job finding, i.e., recruiting. However, both students and employers expressed reserve about data accuracy on social media. Students were resolute that their activities on social media should not affect their employment, while employers saw social media only as an additional tool in human ...
ENTRENOVA - ENTerprise REsearch InNOVAtion, 2021
The global pandemic of the virus COVID-19 dramatically has impacted Higher Education Institutions... more The global pandemic of the virus COVID-19 dramatically has impacted Higher Education Institutions (HEIs) in Bosnia and Herzegovina and worldwide. HEIs were forced to switch overnight to online lectures and exams without almost any teachers' and students' preparation and education. After one year of online classes at the University of Mostar (SUM), whether that kind of teaching impacts creativity. In order to find the answer to the research question, the authors used a questionnaire they developed and applied in 2015 to investigate students' perceptions about creativity at the University of Mostar. The research presented in this paper is limited to SUM students who have had online classes since March 2020. The primary research goal is to investigate whether there are any significant changes in students' perceptions of creativity compared to research from 2015. Namely, the authors investigate whether the enhanced use of IT and online platforms (Google Meet, SUMARUM – t...
International Journal of E-Services and Mobile Applications, 2022
The mail goal of this paper is to research usefulness and satisfaction with the ERP (Enterprise R... more The mail goal of this paper is to research usefulness and satisfaction with the ERP (Enterprise Resource Planning) system from the end users' point of view in companies in Bosnia and Herzegovina (BiH). The research was conducted using a questionnaire, prepared on the findings from the literature. The data were statistically analysed in accordance with the research objectives. The results show that there is a significant difference in user satisfaction with ERP regard to numbers of modules in ERP. Research shows that end users in participated companies are relatively satisfied with their ERP solutions and consider them useful for business, but improvements are still possible.
Advances in Business Information Systems and Analytics, 2018
This chapter presents research results on user requirements related to enterprise risk management... more This chapter presents research results on user requirements related to enterprise risk management software. The authors developed a questionnaire to investigate the standpoints of risk managers, quality managers, and others in charge of risk management regarding the functionality they expect risk management software to support. In today's globalized and volatile world, the recognition, understanding, and management of risks is critical for an organization's survival. Adequate software support enables organizations to take an innovative, risk-based approach to governance and compliance and to gain a holistic, enterprise-wide view of risk exposure and near-real-time risk management and monitoring. Research results show the main attributes that risk management software should have in order to fulfill user expectations. The chapter also provides some important guidelines and suggestions for risk management software development and improvement.
The aim of the paper is to present how usage of different software tools in solving business prob... more The aim of the paper is to present how usage of different software tools in solving business problems could help students of economy to better integrate theoretical knowledge from different economics subjects and to enhance their technological skills. Namely, IT plays crucial role during the problem-based learning process, serving as a critical tool for information searching, organizing and analyzing data, and presenting solutions. The paper presents the way of use of information technology in education of economists, particularly at Faculty of Economics Mostar and course named Business Intelligence (BI). It is obliged course for students of Management and Business Informatics majors. At the beginning of BI course we interviewed students and discussed their expectations related to proposed learning methods. At the end of the BI course we also interviewed students and discussed fulfilment of their expectations. Namely, BI course implements problem-based learning process through combi...
IRPN: Innovation & Finance (Topic), 2016
The paper presents results of research related to the presence and activities of banks in Bosnia ... more The paper presents results of research related to the presence and activities of banks in Bosnia and Herzegovina on social networks. The results of research show that banks in Bosnia and Herzegovina mostly use Facebook, mainly as a marketing tool. Although customer engagement is essential in the banking industry, banks in Bosnia and Herzegovina are still not very successful in using social networks as a real communication tool. Namely, social networks are a very powerful channel through which banks could reach out to their customers in order to find what products their customers want, what decisions they can make to improve relations with customers and what they may be doing that annoys their customers. But, it seems that banks do not understand that they need to be willing to implement some of customers suggestions posted on social networks, otherwise customers will not come back, will not become fans or loyal friends of the tribe. The paper shows that there is a lot of room for im...
ERN: Technology (Topic), 2015
The paper presents results of research related to the standpoints of users about the main attribu... more The paper presents results of research related to the standpoints of users about the main attributes that risk management software should have. This research was based on a survey of appropriate number of companies in Croatia and Bosnia and Herzegovina. The authors developed the questionnaire in order to investigate the standpoints of risk managers, quality managers and others in charge of risk management, about functionality they expect risk management software should support. Namely, in today's global environment, managers and risk managers across all lines of business are accountable for a sustainable risk framework. Adequate software support enables them to take an innovative, risk-based approach to governance and compliance, to gain a holistic, enterprisewide view of risk exposure and near-real-time risk management and monitoring.Software support for risk management process should enable organisations with efficient risk evaluation and assessment, continuous monitoring, rep...
Bosnia and Herzegovina is a country with complex and asymmetrical structure (two entities, Distri... more Bosnia and Herzegovina is a country with complex and asymmetrical structure (two entities, District Brčko, and cantons with own government and ministries), The number of ministries in the BiH is enormous. Coordination between so many governments and ministries is demanding while most of the citizens are completely lost in that institutional labyrinth. One of the possible ways how governments and their institutions could help citizens, ensure direct communication with them and improve mutual coordination is more intensive use of social networks (Facebook, Twitter). Social networks have potential to increase visibility and transparency of the work of governments and their institutions. Also, they could make policy processes more inclusive and increase confidence between governments and citizens. The main goal of the paper is to explore presence and activity on social networks in BiH government institutions, to discuss major challenges and to propose potential options for better implem...
Applying Predictive Analytics Within the Service Sector
The aim of this chapter is to research and present strengths and limitations of social media anal... more The aim of this chapter is to research and present strengths and limitations of social media analytics tools used in the financial sector. Emphasis is on the business point of view that sees the social media analytics as a collection of tools that transform semi-structured and unstructured social data into noteworthy business insight. There are two main aspects of social media analytics: the technology aspect which covers identifying, extracting, and analyzing social media data using sophisticated tools and techniques; and the business aspect which interprets the data findings and aligns them with business goals. Namely, it is simply not enough to have a social media analytics tool; the tool should be strategically aligned to support existing business goals. The chapter offers a framework for easier adoption and implementation of these tools in the financial sector.
Proceedings of the 28th International Scientific Conference Strategic Management and Decision Support Systems in Strategic Management
2022 International Conference on Electrical, Computer, Communications and Mechatronics Engineering (ICECCME)
Lecture notes in networks and systems, Dec 31, 2022
This chapter explores the importance of using ICT in education, focusing on the strong potential ... more This chapter explores the importance of using ICT in education, focusing on the strong potential of ICT's ability to ease the process of inclusion. Namely, ICT could be a particularly valuable tool for people with disabilities; these tools can improve these individuals' quality of life, reduce social exclusion, and increase social participation. Inclusive education involves focusing on the individual needs of learners, helping them to overcome any barriers that may prevent them from reaching their potential. Through the extensive use of ICT in education, it becomes possible to meet the specific needs of different groups of students, including students with special needs. This chapter presents brief analyses of different supportive technologies, such as hardware and software solutions, Web 2.0 technologies, virtual learning environments (VLEs), virtual worlds, and other similar technologies. The chapter will also stress some open issues, including limitations in interactions, communication, and learning.
Advances in educational technologies and instructional design book series, 2019
This chapter explores the importance of using ICT in education, focusing on the strong potential ... more This chapter explores the importance of using ICT in education, focusing on the strong potential of ICT's ability to ease the process of inclusion. Namely, ICT could be a particularly valuable tool for people with disabilities; these tools can improve these individuals' quality of life, reduce social exclusion, and increase social participation. Inclusive education involves focusing on the individual needs of learners, helping them to overcome any barriers that may prevent them from reaching their potential. Through the extensive use of ICT in education, it becomes possible to meet the specific needs of different groups of students, including students with special needs. This chapter presents brief analyses of different supportive technologies, such as hardware and software solutions, Web 2.0 technologies, virtual learning environments (VLEs), virtual worlds, and other similar technologies. The chapter will also stress some open issues, including limitations in interactions, communication, and learning.
EDULEARN proceedings, Jul 1, 2023
Croatian regional development journal, Jun 1, 2022
This paper presents the findings of a study on digital maturity in higher education institutions ... more This paper presents the findings of a study on digital maturity in higher education institutions in Bosnia and Herzegovina (BiH). Empirical research was conducted in 2020. Teachers from eight public higher education institutions in Bosnia and Herzegovina were included in the sample. The findings revealed that digital transformation has been ongoing in these institutions for some time, that some results have been achieved, but that digital maturity has not yet been attained. The findings also revealed barriers that must be overcome in order to accelerate digitalization and reap the anticipated benefits.
BH Ekonomski forum
The aim of this paper is to determine the relationship between the quality of information from th... more The aim of this paper is to determine the relationship between the quality of information from the Enterprise Resource Planning system (ERP system) and business performance. The quality of information from the ERP system is assessed using a survey questionnaire examining the end users of the ERP system, namely middle and top management because they use information from the ERP system to make business decisions. Business performance is monitored from a controlling point of view, using selected indicators from the DuPont system. Empirical research was conducted on medium and large enterprises in Bosnia and Herzegovina. The existence of a positive correlation between information quality and business performance was examined using regression analysis and correlation analysis. Regression analysis and correlation analysis indicate that return on sale (ROS) and return on assets (ROA) have a medium significant correlation with the quality of information, and total asset turnover ratio (TR) ...
Managing Global Transitions
The disruptive nature of the global economy causes continuous and dynamic changes in the labor ma... more The disruptive nature of the global economy causes continuous and dynamic changes in the labor market by creating new jobs and transforming existing ones. Today's companies need highly educated employees who are capable of thinking critically, having creative ideas and solutions, and who are communicative and team players. Higher education institutions (HEIS) are under considerable pressure to educate their students for the dynamic labor market and for jobs that do not even exist yet. There are high expectations from universities in fostering critical thinking among their students. The authors were interested in finding if the public HEIS in BIH fostering critical thinking of their students. The goals of the research were to discover how BIH students understand critical thinking and how they evaluate their universities regarding the promotion and practice of critical thinking. The authors developed a questionnaire and conducted an online survey among students at public universities in Bosnia and Herzegovina. The findings show that the implementation of critical thinking at BIH universities is not neglected, but it is not present to the necessary extent. There is a lot of room for improvement, particularly in the teaching process, through using new learning methods and extensive support of information technology.
ENTRENOVA - ENTerprise REsearch InNOVAtion
The rapid development of information technology (IT) both forces and supports the transformation ... more The rapid development of information technology (IT) both forces and supports the transformation of universities in almost all their operations (strategic planning, budgeting, education, research, quality control, cooperation with business and society, etc.). The paper presents the research results related to the digitalization of different processes at universities – more specifically, teachers’ opinions on the effect of digitalization on different processes. The survey was conducted among the University of Mostar, Bosnia, and Herzegovina (BH) teachers. The authors identified processes at the university and investigated the perceived impact of information technology on them. The findings show that the impact of digitalization is positive on most processes, whereby a strong influence is determined for research projects financed by the Ministry of Education, quality management, teaching, and evaluation of acquired knowledge (examination).
Recently, social media has become an integral part of different business activities. One of these... more Recently, social media has become an integral part of different business activities. One of these activities is the recruitment and selection of employees. The paper presents the results of empirical research conducted among the students of the University of Mostar, Bosnia and Herzegovina (BH) and BH employers related to the use of social media in the process of recruitment and selection of new employees. The aim of the research is to find if there are similarities or/and differences in standpoints of students and employers concerning the use of social media in job finding and recruitment. The results show that most students and employers recognized social media as a valuable tool in the process of job finding, i.e., recruiting. However, both students and employers expressed reserve about data accuracy on social media. Students were resolute that their activities on social media should not affect their employment, while employers saw social media only as an additional tool in human ...
ENTRENOVA - ENTerprise REsearch InNOVAtion, 2021
The global pandemic of the virus COVID-19 dramatically has impacted Higher Education Institutions... more The global pandemic of the virus COVID-19 dramatically has impacted Higher Education Institutions (HEIs) in Bosnia and Herzegovina and worldwide. HEIs were forced to switch overnight to online lectures and exams without almost any teachers' and students' preparation and education. After one year of online classes at the University of Mostar (SUM), whether that kind of teaching impacts creativity. In order to find the answer to the research question, the authors used a questionnaire they developed and applied in 2015 to investigate students' perceptions about creativity at the University of Mostar. The research presented in this paper is limited to SUM students who have had online classes since March 2020. The primary research goal is to investigate whether there are any significant changes in students' perceptions of creativity compared to research from 2015. Namely, the authors investigate whether the enhanced use of IT and online platforms (Google Meet, SUMARUM – t...
International Journal of E-Services and Mobile Applications, 2022
The mail goal of this paper is to research usefulness and satisfaction with the ERP (Enterprise R... more The mail goal of this paper is to research usefulness and satisfaction with the ERP (Enterprise Resource Planning) system from the end users' point of view in companies in Bosnia and Herzegovina (BiH). The research was conducted using a questionnaire, prepared on the findings from the literature. The data were statistically analysed in accordance with the research objectives. The results show that there is a significant difference in user satisfaction with ERP regard to numbers of modules in ERP. Research shows that end users in participated companies are relatively satisfied with their ERP solutions and consider them useful for business, but improvements are still possible.
Advances in Business Information Systems and Analytics, 2018
This chapter presents research results on user requirements related to enterprise risk management... more This chapter presents research results on user requirements related to enterprise risk management software. The authors developed a questionnaire to investigate the standpoints of risk managers, quality managers, and others in charge of risk management regarding the functionality they expect risk management software to support. In today's globalized and volatile world, the recognition, understanding, and management of risks is critical for an organization's survival. Adequate software support enables organizations to take an innovative, risk-based approach to governance and compliance and to gain a holistic, enterprise-wide view of risk exposure and near-real-time risk management and monitoring. Research results show the main attributes that risk management software should have in order to fulfill user expectations. The chapter also provides some important guidelines and suggestions for risk management software development and improvement.
The aim of the paper is to present how usage of different software tools in solving business prob... more The aim of the paper is to present how usage of different software tools in solving business problems could help students of economy to better integrate theoretical knowledge from different economics subjects and to enhance their technological skills. Namely, IT plays crucial role during the problem-based learning process, serving as a critical tool for information searching, organizing and analyzing data, and presenting solutions. The paper presents the way of use of information technology in education of economists, particularly at Faculty of Economics Mostar and course named Business Intelligence (BI). It is obliged course for students of Management and Business Informatics majors. At the beginning of BI course we interviewed students and discussed their expectations related to proposed learning methods. At the end of the BI course we also interviewed students and discussed fulfilment of their expectations. Namely, BI course implements problem-based learning process through combi...
IRPN: Innovation & Finance (Topic), 2016
The paper presents results of research related to the presence and activities of banks in Bosnia ... more The paper presents results of research related to the presence and activities of banks in Bosnia and Herzegovina on social networks. The results of research show that banks in Bosnia and Herzegovina mostly use Facebook, mainly as a marketing tool. Although customer engagement is essential in the banking industry, banks in Bosnia and Herzegovina are still not very successful in using social networks as a real communication tool. Namely, social networks are a very powerful channel through which banks could reach out to their customers in order to find what products their customers want, what decisions they can make to improve relations with customers and what they may be doing that annoys their customers. But, it seems that banks do not understand that they need to be willing to implement some of customers suggestions posted on social networks, otherwise customers will not come back, will not become fans or loyal friends of the tribe. The paper shows that there is a lot of room for im...
ERN: Technology (Topic), 2015
The paper presents results of research related to the standpoints of users about the main attribu... more The paper presents results of research related to the standpoints of users about the main attributes that risk management software should have. This research was based on a survey of appropriate number of companies in Croatia and Bosnia and Herzegovina. The authors developed the questionnaire in order to investigate the standpoints of risk managers, quality managers and others in charge of risk management, about functionality they expect risk management software should support. Namely, in today's global environment, managers and risk managers across all lines of business are accountable for a sustainable risk framework. Adequate software support enables them to take an innovative, risk-based approach to governance and compliance, to gain a holistic, enterprisewide view of risk exposure and near-real-time risk management and monitoring.Software support for risk management process should enable organisations with efficient risk evaluation and assessment, continuous monitoring, rep...
Bosnia and Herzegovina is a country with complex and asymmetrical structure (two entities, Distri... more Bosnia and Herzegovina is a country with complex and asymmetrical structure (two entities, District Brčko, and cantons with own government and ministries), The number of ministries in the BiH is enormous. Coordination between so many governments and ministries is demanding while most of the citizens are completely lost in that institutional labyrinth. One of the possible ways how governments and their institutions could help citizens, ensure direct communication with them and improve mutual coordination is more intensive use of social networks (Facebook, Twitter). Social networks have potential to increase visibility and transparency of the work of governments and their institutions. Also, they could make policy processes more inclusive and increase confidence between governments and citizens. The main goal of the paper is to explore presence and activity on social networks in BiH government institutions, to discuss major challenges and to propose potential options for better implem...
Applying Predictive Analytics Within the Service Sector
The aim of this chapter is to research and present strengths and limitations of social media anal... more The aim of this chapter is to research and present strengths and limitations of social media analytics tools used in the financial sector. Emphasis is on the business point of view that sees the social media analytics as a collection of tools that transform semi-structured and unstructured social data into noteworthy business insight. There are two main aspects of social media analytics: the technology aspect which covers identifying, extracting, and analyzing social media data using sophisticated tools and techniques; and the business aspect which interprets the data findings and aligns them with business goals. Namely, it is simply not enough to have a social media analytics tool; the tool should be strategically aligned to support existing business goals. The chapter offers a framework for easier adoption and implementation of these tools in the financial sector.
Proceedings of the 28th International Scientific Conference Strategic Management and Decision Support Systems in Strategic Management
2022 International Conference on Electrical, Computer, Communications and Mechatronics Engineering (ICECCME)
The focus of book is integration of relational and NoSQL databases. However, the book explains th... more The focus of book is integration of relational and NoSQL databases. However, the book explains the reasons behind the appearance of NoSQL databases, their main characteristics, and their classification. NoSQL databases emerged as an attempt for resolving the limitations of relational databases in coping with Big Data. In the book is presented how relational databases answer to typical NoSQL features, and, vice versa, how NoSQL databases answer to typical relational features. Open issues related to the integration of relational and NoSQL databases, as well as next database generation features are discussed.
The crucial contribution of this book is presentation of real case study of integration relational and NoSQL databases.