Ezaz Ahmed - Academia.edu (original) (raw)

Papers by Ezaz Ahmed

Research paper thumbnail of Employee perception of managerial leadership power bases in the nationalised commercial banks of Bangladesh : an empirical study

This article was published in the Journal of Business Administration [ @ 2004 Journal of Business... more This article was published in the Journal of Business Administration [ @ 2004 Journal of Business Administration. ]

Research paper thumbnail of A psychological contract perspective of managing employees in the Asian context

There is a dearth of research on psychological contract breach in the non-western context. The ai... more There is a dearth of research on psychological contract breach in the non-western context. The aim of the present study is to further our understanding of managing psychological contract perspectives among the Asian employees. The present research expands the psychological contract literature by exploring the significance of psychological contract in the non-western context and identifying probable employees’ responses after a psychological contract breach which will be indicative to the practitioners to manage human resources efficiently and effectively. An interview with 27 employees from Bangladesh was conducted. Thematic analysis of the interviews was conducted and revealed the content, employee feelings, attitudinal and behavioural consequences of the employees as a result of a psychological contract breach. Theoretical and practical implications of psychological contract breach in terms of managing employees in the Asian context are discussed

Research paper thumbnail of Progress in procedural justice: tunnelling through the maze

Recent developments in the contribution to the literature on procedural justice have opened avenu... more Recent developments in the contribution to the literature on procedural justice have opened avenues for exploring the subject and gaining perspective in the field with a view to assessing how the concept of procedural justice has evolved over the periods and how it is shaping ...

Research paper thumbnail of Social Protection Transfers: Types, Impacts, and Experiences

Encyclopedia of the UN sustainable development goals, 2022

Research paper thumbnail of The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service

The TQM Journal, 2022

PurposeThe purpose of this study is to determine how consumers perceive restaurant service in Ban... more PurposeThe purpose of this study is to determine how consumers perceive restaurant service in Bangladesh. The goal of this study is to determine the impact of perceived service quality and price fairness on consumer satisfaction and loyalty toward restaurant services.Design/methodology/approachThe data for this study were collected from 326 respondents who have used restaurant services in Bangladesh. Partial Least Squares Structural Equation Modeling (PLS-SEM) was used to evaluate the research data with SmartPLS 3.3.3.FindingsThe current study’s findings indicate that perceived service quality and price fairness both have a direct and significant effect on consumer satisfaction. Additionally, the research findings reveal a considerable association between perceived pricing fairness and consumer pleasure and consumer loyalty. Additionally, findings indicate that perceived service quality and price fairness both have a significant indirect effect on customer loyalty via the mediating ...

Research paper thumbnail of Passenger satisfaction and loyalty for app-based ride-sharing services: through the tunnel of perceived quality and value for money

The TQM Journal, 2020

PurposeThe purpose of this study is to investigate the passengers' perception of app or appli... more PurposeThe purpose of this study is to investigate the passengers' perception of app or application-based ride-sharing service in Bangladesh. The research directly measures the passengers' perception of perceived quality and value for money of using app-based ride-sharing services in Bangladesh and how it impacts passengers' satisfaction. The study also measures the indirect relationship of perceived quality and value for money and passengers' loyalty through the mediating effects of passenger satisfaction in app-based ride-sharing services.Design/methodology/approachThe authors used an online self-administered survey questionnaire to collect data from the respondents who have experienced app-based ride-sharing services in Bangladesh. In this study, 400 questionnaires were distributed to the respondents online (Google form) and received 281 useful responses that give a 70.25% response rate. The survey data were analyzed based on construct validity, convergent validit...

Research paper thumbnail of Mapping Smart Power onto the Cardinal Virtues and Cross-Cultural Leadership Dimensions

Redefining Management, 2017

We use smart power as a means to articulate relationships between the concepts of power, culture,... more We use smart power as a means to articulate relationships between the concepts of power, culture, and virtue. Following this exposition, we propose that the four cardinal virtues of wisdom, justice, courage, and temperance can be considered as foundations of virtuous leadership behaviour within the framework of smart power. Although applying general principles across cultures can be problematic, we present evidence from the GLOBE studies that some types of leader behaviours are considered effective in most cultures. Using smart power as an organising principle we then examine connections between these cross-culturally effective leadership behavioural categories – integrity, inspiration, vision, performance orientation – and the cardinal virtues. Connections between virtue and choice are also examined in respect to how ethical leaders behave when they exercise smart power. Finally, we discuss implications and predictions regarding the use of virtuous leadership behaviours and smart power in management settings based on major world trends such as the growth of globalisation. This chapter concludes by suggesting conceptual connections between individuals’ moral capabilities, applications of smart power, and cross-culturally applicable dimensions of leadership behaviour.

Research paper thumbnail of Empirically based HRM recommendations for managing multigenerational engagement processes

The study examined the profile of Generation Y employees from their managers' perspective in ... more The study examined the profile of Generation Y employees from their managers' perspective in the non-Western context of Bangladesh, a country with the eighth largest population in the world (163,654,860), with a median age of 23.6 years. We also investigated challenges that arise when integrating members of the fast-growing Generation Y workforce with managers from different generations.

Research paper thumbnail of Meals at Schools in India and the Usa: Through the Lens of the COVID-19 Pandemic

For the year 2020, the COVID-19 pandemic has made it more challenging for India and other countri... more For the year 2020, the COVID-19 pandemic has made it more challenging for India and other countries such as the United States to provide meals to students mainly because of their schools having to be shut down frequently and unpredictably due to the number of daily infections and the severity of the situation as a whole. Established to address the lack of food security and safety for starving families, India's governmentled Mid-day Meal Programme (MDMP) is the world's largest school meal service programme, followed in second place by its US counterpart, the National School Lunch Programme (NSLP). The Ministry of Human Resource Development (MHRD) has issued directives to state governments to look into the supply of food grains or deposit funds into the bank accounts of the students’ parents to ensure continued supply of food, especially in the event of lockdowns. However, many states in India have not been able to fully implement the MDMP; in contrast, the Federal government ...

Research paper thumbnail of Employee Behavioral Intention to Adopt Knowledge Management Systems (KMS) in Bangladesh

Research paper thumbnail of Skilled migrants in a resource rich region in Australia

Research paper thumbnail of Impact of Bank-Specific and Macroeconomic Variables on Return : A Study on Islamic Banks in Bangladesh

Journal of Islamic Economics Banking and Finance, 2017

Research paper thumbnail of The impact of information and communication technology (ICT) on the lives of disabilities: a case in Bangladesh

International Journal on Disability and Human Development, 2017

Generally, people with disabilities (PWDs) experience barriers of different kinds than the people... more Generally, people with disabilities (PWDs) experience barriers of different kinds than the people without disabilities, e.g. lower access to healthcare, education, employment, or economic participation, which are barriers to form an inclusive society. Access to information and communication technologies (ICTs) has paramount significance to remove these barriers. This study statistically investigates the factors that are significant in the acceptance process of ICT by the disabled and the positive change in the quality of their daily lives. We used exploratory factor analysis (EFA), a broadly used technique, to identify the factors responsible in the development process. This is mainly a sample-based study where the participants complete a well-defined questionnaire and assess the outcomes of ICT acceptance by PWDs, considering the change in the quality of their lives. A structural equation modeling is conducted to justify the total relationship based on the variables mainly involved...

Research paper thumbnail of Motivational factors influencing teaching (FIT) as a career: An empirical study of the expatriate teachers in the Emirates

The Journal of Developing Areas, 2016

ABSTRACT:This study aimed to investigate the motivational factors that lead to choice of teaching... more ABSTRACT:This study aimed to investigate the motivational factors that lead to choice of teaching career in expatriate teachers in the United Arab Emirates (UAE). A UAE version of the Factors Influencing Teaching (FIT)-Choice scale (Watt & Richardson, 2007) was developed following the pre-testing strategies used by Dillman (2000), Heinz (2013) and Sharif (2014) and applied to identify the factors that most influenced the expatriates choose teaching as a career in the UAE. In a proposed and successfully tested model in this study, altruistic &/or intrinsic and extrinsic factors were found to be the mediator in the relationship between prior teaching & learning experience and social influence, and choice of a teaching career. Some gender differences were observed in case of four factors, ie, fall back career, work with children and adolescents, salary and prior teaching and learning experiences, and implications were discussed. For recruitment campaigns, strategies based on this study findings and understanding of the expatriate teachers’ motivations to adopt teaching as a career in the UAE were discussed. Due to the fact that the most recent study by LinkedIn among 380 million global members highlighted the UAE to be the most popular destination for expatriates surpassing Australia, Canada and Singapore (Maceda, 2015), the findings of this study can be considered to be of value to: (a) altruistically/intrinsically motivated professionals who are international-minded and seeking greener pastures in the UAE, and (b) the UAE policymakers who are working hard to fill the demand-supply gap drawing the attention of expatriates with the right skills and expertise. Finally, the research attempts in this study are seemingly unique in the sense that no previous study on teaching motivation had a combined focus on ‘in-service’, ‘expatriate teachers’ and UAE using FIT-Choice scale.

Research paper thumbnail of Psychological Contract Breach: Consequences of Unkept Promises of Permanent Employment

Contemporary Management Research, 2016

Research paper thumbnail of A Measurement of Customer Service Quality of Banks in Dhaka City of Bangladesh

South Asian Journal of Management, 2005

This study attempts to identify the factors related to service quality of the banks in Dhaka City... more This study attempts to identify the factors related to service quality of the banks in Dhaka City of Bangladesh. It identifies the relationship between age, educational background, profession, and length of involvement, types of services obtained by the clients and the service quality factors. An extensive survey of bank clients has been performed with a structured questionnaire to identify the factors. A segmentation of the respondents was made based on the nature of services provided by the banks such as, deposit, lending and other financial services. The sample clients were selected from the branches located in four clusters of banks including Motijheel, Gulshan, Dhanmondi, and Uttara of Dhaka City. 404 bank clients were interviewed from Nationalized, Private and Foreign commercial banks. Among the banks, four are government, six are private and one is in foreign sector. In selecting sample, it was assumed that the bank clients of Dhaka City are more sensitive compared to other cities of Bangladesh, as their education level is higher. The sample clients were selected randomly at the banks while interviewing. Both descriptive and inferential statistics were used in the analysis. Factor analysis was done to identify the service quality factors of the banks. Correlations between the factors and age, educational background, profession, length of involvement, and types of service obtained were identified to know the relationships. In order to explore the relationship with the overall service quality, multiple regression analysis was performed. Results show that the most important service quality factor of banks is personal attention to the clients followed by error-free records, safety in transaction, and tangible physical facilities of the bank. It is also found that there is a significant difference between the expected and perceived service quality of public and private banks. A significant correlation between the performance of promises in time and professions of the clients is observed. Perceived service quality factors have significant relationship with the overall service quality of the banks located in Dhaka City which indicates that the factors identified have strong influence on the overall service quality. (ProQuest Information and Learning: ... denotes text stops here in original.) INTRODUCTION Quality in service is very important especially for the growth and development of service sector business enterprises (Powell, 1995). It works as an antecedent of customer satisfaction (Ruyter and Bloemer, 1995). In past, quality was measured only for the tangible products because of less dominance of service sector in the economy. Due to the increasing importance of service sector in the economy, the measurement of service quality became important. ISO standards is one of the measurement tools of service quality, where quality is defined as the totality of features and characteristics of a product, process or service. Crosby (1979), a renowned researcher in service quality, defined quality as the 'conformance to requirements'. The guru of quality movement Juran (1988, 1992) defined quality as 'fitness for use' while, Deming (1986) viewed quality as a process promising to result in products or services. In late 1980s, Parasuramam et al., (1985, 1991, 1994) explained quality as a gap between what customers feel should be offered and what is provided. Even though there is no single definition on quality, they all have a single focus on how users look at it (Fiji, 1994; Parasuraman, 1985; Teas, 1994; Zeithaml, 1988; Khader, 1997). In 1996, Ramaswamy identified three different sets of measures for service quality that a company should be concerned with (Ramaswamy, 1996): * Service performance measures are primarily internally focused and evaluate the current performance and hence it is ensured that it continues to be reliable to meet the design specification; * Customer measures, on the other hand, are both internally and externally focused and aim at assessing the impact of the service performance on customers; * Financial measures, which are indicators of the financial health of the organization. …

Research paper thumbnail of Effects of Psychological Contract Breach, Ethical Leadership and Supervisors’ Fairness on Employees’ Performance and Wellbeing

World Journal of Management, 2014

The aim of this conceptual paper is to propose pathways through which psychological contract brea... more The aim of this conceptual paper is to propose pathways through which psychological contract breach, ethical leader behaviour, and supervisors' fairness are related to employees' attitudes, behaviours and wellbeing. The paper reviews extant literature and builds a logical framework depicting the interrelationships among psychological contract breach, ethical leader behaviours, and supervisors' fairness, and how they are related to employees' attitudes, behaviour and wellbeing. Initially, we propose a direct effect of psychological contract breach on job satisfaction, job neglect, organisational citizenship behaviour, intention to leave and employee wellbeing. We also propose that ethical leadership behaviour and supervisors' fairness will moderate the relationship between psychological contract breach and employees' attitudes, behaviour and wellbeing. Based on the proposed conceptual framework, the paper proposes several testable research propositions. Finally, the paper outlines steps to advance organisational theory in regard to the effects of psychological contract breach, ethical leader behaviour and supervisors' fairness on employee outcomes.

Research paper thumbnail of Lessons from the field: Applying the Good Reporting of A Mixed Methods Study (GRAMMS) framework’

Electronic Journal of Business Research Methods, 2013

The aim of this paper is to apply a quality framework for mixed methods studies referred to as th... more The aim of this paper is to apply a quality framework for mixed methods studies referred to as the Good Reporting of A Mixed Methods Study (GRAMMS) framework which was developed by O'Cathain, Murphy & Nicholl (2008). Mixed methods research is an emerging methodological movement and one which is gaining in popularity across business and management fields. Those who have studied the use of mixed methods research in business have noted that a common criticism of mixed methods studies reported in academic journals is the lack of a justification or rationale for the use of mixed methods and how the study has integrated the data or findings from the study. The aim of this paper is to apply and therefore demonstrate what needs to be documented when reporting a mixed methods study. To do this we have applied the GRAMMS to a piece of field research already reported to a community based audience. The study utilised an exploratory mixed methods research design over three sequential phases and involved a combination of both qualitative and quantitative data combinations throughout the three phases. The research and its findings are now being prepared for academic publication through the process of applying the GRAMMS framework. We have documented this process as a means of assisting novice mixed methodologists who may be struggling with how they might report this new and emergent approach to research. The GRAMMS framework consists of six main points which address the rationale for utilising mixed methods as well as issues relating to the methodological choices attached to data collection methods, sequencing, sampling, priority of data, points of integration and data analysis techniques. The value of the paper lies firmly in the documenting of the GRAMMS application process and therefore how to best write up community based mixed methods field research for an academic outlet and audience.

Research paper thumbnail of Reactions of Temporary Employees to Psychological Contract Breach

Journal of International Management Studies, 2013

Research paper thumbnail of Six habits to enhance MET performance under stress: A discussion paper reviewing team mechanisms for improved patient outcomes

Australian Critical Care, 2016

Effective team decision making has the potential to improve the quality of health care outcomes. ... more Effective team decision making has the potential to improve the quality of health care outcomes. Medical Emergency Teams (METs), a specific type of team led by either critical care nurses or physicians, must respond to and improve the outcomes of deteriorating patients. METs routinely make decisions under conditions of uncertainty and suboptimal care outcomes still occur. In response, the development and use of Shared Mental Models (SMMs), which have been shown to promote higher team performance under stress, may enhance patient outcomes. This discussion paper specifically focuses on the development and use of SMMs in the context of METs. Within this process, the psychological mechanisms promoting enhanced team performance are examined and the utility of this model is discussed through the narrative of six habits applied to MET interactions. A two stage, reciprocal model of both nonanalytic decision making within the acute care environment and analytic decision making during reflective action learning was developed. These habits are explored within the context of a MET, illustrating how applying SMMs and action learning processes may enhance team-based problem solving under stress. Based on this model, we make recommendations to enhance MET decision making under stress. It is suggested that the corresponding habits embedded within this model could be imparted to MET members and tested by health care researchers to assess the efficacy of this integrated decision making approach in respect to enhanced team performance and patient outcomes.

Research paper thumbnail of Employee perception of managerial leadership power bases in the nationalised commercial banks of Bangladesh : an empirical study

This article was published in the Journal of Business Administration [ @ 2004 Journal of Business... more This article was published in the Journal of Business Administration [ @ 2004 Journal of Business Administration. ]

Research paper thumbnail of A psychological contract perspective of managing employees in the Asian context

There is a dearth of research on psychological contract breach in the non-western context. The ai... more There is a dearth of research on psychological contract breach in the non-western context. The aim of the present study is to further our understanding of managing psychological contract perspectives among the Asian employees. The present research expands the psychological contract literature by exploring the significance of psychological contract in the non-western context and identifying probable employees’ responses after a psychological contract breach which will be indicative to the practitioners to manage human resources efficiently and effectively. An interview with 27 employees from Bangladesh was conducted. Thematic analysis of the interviews was conducted and revealed the content, employee feelings, attitudinal and behavioural consequences of the employees as a result of a psychological contract breach. Theoretical and practical implications of psychological contract breach in terms of managing employees in the Asian context are discussed

Research paper thumbnail of Progress in procedural justice: tunnelling through the maze

Recent developments in the contribution to the literature on procedural justice have opened avenu... more Recent developments in the contribution to the literature on procedural justice have opened avenues for exploring the subject and gaining perspective in the field with a view to assessing how the concept of procedural justice has evolved over the periods and how it is shaping ...

Research paper thumbnail of Social Protection Transfers: Types, Impacts, and Experiences

Encyclopedia of the UN sustainable development goals, 2022

Research paper thumbnail of The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service

The TQM Journal, 2022

PurposeThe purpose of this study is to determine how consumers perceive restaurant service in Ban... more PurposeThe purpose of this study is to determine how consumers perceive restaurant service in Bangladesh. The goal of this study is to determine the impact of perceived service quality and price fairness on consumer satisfaction and loyalty toward restaurant services.Design/methodology/approachThe data for this study were collected from 326 respondents who have used restaurant services in Bangladesh. Partial Least Squares Structural Equation Modeling (PLS-SEM) was used to evaluate the research data with SmartPLS 3.3.3.FindingsThe current study’s findings indicate that perceived service quality and price fairness both have a direct and significant effect on consumer satisfaction. Additionally, the research findings reveal a considerable association between perceived pricing fairness and consumer pleasure and consumer loyalty. Additionally, findings indicate that perceived service quality and price fairness both have a significant indirect effect on customer loyalty via the mediating ...

Research paper thumbnail of Passenger satisfaction and loyalty for app-based ride-sharing services: through the tunnel of perceived quality and value for money

The TQM Journal, 2020

PurposeThe purpose of this study is to investigate the passengers' perception of app or appli... more PurposeThe purpose of this study is to investigate the passengers' perception of app or application-based ride-sharing service in Bangladesh. The research directly measures the passengers' perception of perceived quality and value for money of using app-based ride-sharing services in Bangladesh and how it impacts passengers' satisfaction. The study also measures the indirect relationship of perceived quality and value for money and passengers' loyalty through the mediating effects of passenger satisfaction in app-based ride-sharing services.Design/methodology/approachThe authors used an online self-administered survey questionnaire to collect data from the respondents who have experienced app-based ride-sharing services in Bangladesh. In this study, 400 questionnaires were distributed to the respondents online (Google form) and received 281 useful responses that give a 70.25% response rate. The survey data were analyzed based on construct validity, convergent validit...

Research paper thumbnail of Mapping Smart Power onto the Cardinal Virtues and Cross-Cultural Leadership Dimensions

Redefining Management, 2017

We use smart power as a means to articulate relationships between the concepts of power, culture,... more We use smart power as a means to articulate relationships between the concepts of power, culture, and virtue. Following this exposition, we propose that the four cardinal virtues of wisdom, justice, courage, and temperance can be considered as foundations of virtuous leadership behaviour within the framework of smart power. Although applying general principles across cultures can be problematic, we present evidence from the GLOBE studies that some types of leader behaviours are considered effective in most cultures. Using smart power as an organising principle we then examine connections between these cross-culturally effective leadership behavioural categories – integrity, inspiration, vision, performance orientation – and the cardinal virtues. Connections between virtue and choice are also examined in respect to how ethical leaders behave when they exercise smart power. Finally, we discuss implications and predictions regarding the use of virtuous leadership behaviours and smart power in management settings based on major world trends such as the growth of globalisation. This chapter concludes by suggesting conceptual connections between individuals’ moral capabilities, applications of smart power, and cross-culturally applicable dimensions of leadership behaviour.

Research paper thumbnail of Empirically based HRM recommendations for managing multigenerational engagement processes

The study examined the profile of Generation Y employees from their managers' perspective in ... more The study examined the profile of Generation Y employees from their managers' perspective in the non-Western context of Bangladesh, a country with the eighth largest population in the world (163,654,860), with a median age of 23.6 years. We also investigated challenges that arise when integrating members of the fast-growing Generation Y workforce with managers from different generations.

Research paper thumbnail of Meals at Schools in India and the Usa: Through the Lens of the COVID-19 Pandemic

For the year 2020, the COVID-19 pandemic has made it more challenging for India and other countri... more For the year 2020, the COVID-19 pandemic has made it more challenging for India and other countries such as the United States to provide meals to students mainly because of their schools having to be shut down frequently and unpredictably due to the number of daily infections and the severity of the situation as a whole. Established to address the lack of food security and safety for starving families, India's governmentled Mid-day Meal Programme (MDMP) is the world's largest school meal service programme, followed in second place by its US counterpart, the National School Lunch Programme (NSLP). The Ministry of Human Resource Development (MHRD) has issued directives to state governments to look into the supply of food grains or deposit funds into the bank accounts of the students’ parents to ensure continued supply of food, especially in the event of lockdowns. However, many states in India have not been able to fully implement the MDMP; in contrast, the Federal government ...

Research paper thumbnail of Employee Behavioral Intention to Adopt Knowledge Management Systems (KMS) in Bangladesh

Research paper thumbnail of Skilled migrants in a resource rich region in Australia

Research paper thumbnail of Impact of Bank-Specific and Macroeconomic Variables on Return : A Study on Islamic Banks in Bangladesh

Journal of Islamic Economics Banking and Finance, 2017

Research paper thumbnail of The impact of information and communication technology (ICT) on the lives of disabilities: a case in Bangladesh

International Journal on Disability and Human Development, 2017

Generally, people with disabilities (PWDs) experience barriers of different kinds than the people... more Generally, people with disabilities (PWDs) experience barriers of different kinds than the people without disabilities, e.g. lower access to healthcare, education, employment, or economic participation, which are barriers to form an inclusive society. Access to information and communication technologies (ICTs) has paramount significance to remove these barriers. This study statistically investigates the factors that are significant in the acceptance process of ICT by the disabled and the positive change in the quality of their daily lives. We used exploratory factor analysis (EFA), a broadly used technique, to identify the factors responsible in the development process. This is mainly a sample-based study where the participants complete a well-defined questionnaire and assess the outcomes of ICT acceptance by PWDs, considering the change in the quality of their lives. A structural equation modeling is conducted to justify the total relationship based on the variables mainly involved...

Research paper thumbnail of Motivational factors influencing teaching (FIT) as a career: An empirical study of the expatriate teachers in the Emirates

The Journal of Developing Areas, 2016

ABSTRACT:This study aimed to investigate the motivational factors that lead to choice of teaching... more ABSTRACT:This study aimed to investigate the motivational factors that lead to choice of teaching career in expatriate teachers in the United Arab Emirates (UAE). A UAE version of the Factors Influencing Teaching (FIT)-Choice scale (Watt & Richardson, 2007) was developed following the pre-testing strategies used by Dillman (2000), Heinz (2013) and Sharif (2014) and applied to identify the factors that most influenced the expatriates choose teaching as a career in the UAE. In a proposed and successfully tested model in this study, altruistic &/or intrinsic and extrinsic factors were found to be the mediator in the relationship between prior teaching & learning experience and social influence, and choice of a teaching career. Some gender differences were observed in case of four factors, ie, fall back career, work with children and adolescents, salary and prior teaching and learning experiences, and implications were discussed. For recruitment campaigns, strategies based on this study findings and understanding of the expatriate teachers’ motivations to adopt teaching as a career in the UAE were discussed. Due to the fact that the most recent study by LinkedIn among 380 million global members highlighted the UAE to be the most popular destination for expatriates surpassing Australia, Canada and Singapore (Maceda, 2015), the findings of this study can be considered to be of value to: (a) altruistically/intrinsically motivated professionals who are international-minded and seeking greener pastures in the UAE, and (b) the UAE policymakers who are working hard to fill the demand-supply gap drawing the attention of expatriates with the right skills and expertise. Finally, the research attempts in this study are seemingly unique in the sense that no previous study on teaching motivation had a combined focus on ‘in-service’, ‘expatriate teachers’ and UAE using FIT-Choice scale.

Research paper thumbnail of Psychological Contract Breach: Consequences of Unkept Promises of Permanent Employment

Contemporary Management Research, 2016

Research paper thumbnail of A Measurement of Customer Service Quality of Banks in Dhaka City of Bangladesh

South Asian Journal of Management, 2005

This study attempts to identify the factors related to service quality of the banks in Dhaka City... more This study attempts to identify the factors related to service quality of the banks in Dhaka City of Bangladesh. It identifies the relationship between age, educational background, profession, and length of involvement, types of services obtained by the clients and the service quality factors. An extensive survey of bank clients has been performed with a structured questionnaire to identify the factors. A segmentation of the respondents was made based on the nature of services provided by the banks such as, deposit, lending and other financial services. The sample clients were selected from the branches located in four clusters of banks including Motijheel, Gulshan, Dhanmondi, and Uttara of Dhaka City. 404 bank clients were interviewed from Nationalized, Private and Foreign commercial banks. Among the banks, four are government, six are private and one is in foreign sector. In selecting sample, it was assumed that the bank clients of Dhaka City are more sensitive compared to other cities of Bangladesh, as their education level is higher. The sample clients were selected randomly at the banks while interviewing. Both descriptive and inferential statistics were used in the analysis. Factor analysis was done to identify the service quality factors of the banks. Correlations between the factors and age, educational background, profession, length of involvement, and types of service obtained were identified to know the relationships. In order to explore the relationship with the overall service quality, multiple regression analysis was performed. Results show that the most important service quality factor of banks is personal attention to the clients followed by error-free records, safety in transaction, and tangible physical facilities of the bank. It is also found that there is a significant difference between the expected and perceived service quality of public and private banks. A significant correlation between the performance of promises in time and professions of the clients is observed. Perceived service quality factors have significant relationship with the overall service quality of the banks located in Dhaka City which indicates that the factors identified have strong influence on the overall service quality. (ProQuest Information and Learning: ... denotes text stops here in original.) INTRODUCTION Quality in service is very important especially for the growth and development of service sector business enterprises (Powell, 1995). It works as an antecedent of customer satisfaction (Ruyter and Bloemer, 1995). In past, quality was measured only for the tangible products because of less dominance of service sector in the economy. Due to the increasing importance of service sector in the economy, the measurement of service quality became important. ISO standards is one of the measurement tools of service quality, where quality is defined as the totality of features and characteristics of a product, process or service. Crosby (1979), a renowned researcher in service quality, defined quality as the 'conformance to requirements'. The guru of quality movement Juran (1988, 1992) defined quality as 'fitness for use' while, Deming (1986) viewed quality as a process promising to result in products or services. In late 1980s, Parasuramam et al., (1985, 1991, 1994) explained quality as a gap between what customers feel should be offered and what is provided. Even though there is no single definition on quality, they all have a single focus on how users look at it (Fiji, 1994; Parasuraman, 1985; Teas, 1994; Zeithaml, 1988; Khader, 1997). In 1996, Ramaswamy identified three different sets of measures for service quality that a company should be concerned with (Ramaswamy, 1996): * Service performance measures are primarily internally focused and evaluate the current performance and hence it is ensured that it continues to be reliable to meet the design specification; * Customer measures, on the other hand, are both internally and externally focused and aim at assessing the impact of the service performance on customers; * Financial measures, which are indicators of the financial health of the organization. …

Research paper thumbnail of Effects of Psychological Contract Breach, Ethical Leadership and Supervisors’ Fairness on Employees’ Performance and Wellbeing

World Journal of Management, 2014

The aim of this conceptual paper is to propose pathways through which psychological contract brea... more The aim of this conceptual paper is to propose pathways through which psychological contract breach, ethical leader behaviour, and supervisors' fairness are related to employees' attitudes, behaviours and wellbeing. The paper reviews extant literature and builds a logical framework depicting the interrelationships among psychological contract breach, ethical leader behaviours, and supervisors' fairness, and how they are related to employees' attitudes, behaviour and wellbeing. Initially, we propose a direct effect of psychological contract breach on job satisfaction, job neglect, organisational citizenship behaviour, intention to leave and employee wellbeing. We also propose that ethical leadership behaviour and supervisors' fairness will moderate the relationship between psychological contract breach and employees' attitudes, behaviour and wellbeing. Based on the proposed conceptual framework, the paper proposes several testable research propositions. Finally, the paper outlines steps to advance organisational theory in regard to the effects of psychological contract breach, ethical leader behaviour and supervisors' fairness on employee outcomes.

Research paper thumbnail of Lessons from the field: Applying the Good Reporting of A Mixed Methods Study (GRAMMS) framework’

Electronic Journal of Business Research Methods, 2013

The aim of this paper is to apply a quality framework for mixed methods studies referred to as th... more The aim of this paper is to apply a quality framework for mixed methods studies referred to as the Good Reporting of A Mixed Methods Study (GRAMMS) framework which was developed by O'Cathain, Murphy & Nicholl (2008). Mixed methods research is an emerging methodological movement and one which is gaining in popularity across business and management fields. Those who have studied the use of mixed methods research in business have noted that a common criticism of mixed methods studies reported in academic journals is the lack of a justification or rationale for the use of mixed methods and how the study has integrated the data or findings from the study. The aim of this paper is to apply and therefore demonstrate what needs to be documented when reporting a mixed methods study. To do this we have applied the GRAMMS to a piece of field research already reported to a community based audience. The study utilised an exploratory mixed methods research design over three sequential phases and involved a combination of both qualitative and quantitative data combinations throughout the three phases. The research and its findings are now being prepared for academic publication through the process of applying the GRAMMS framework. We have documented this process as a means of assisting novice mixed methodologists who may be struggling with how they might report this new and emergent approach to research. The GRAMMS framework consists of six main points which address the rationale for utilising mixed methods as well as issues relating to the methodological choices attached to data collection methods, sequencing, sampling, priority of data, points of integration and data analysis techniques. The value of the paper lies firmly in the documenting of the GRAMMS application process and therefore how to best write up community based mixed methods field research for an academic outlet and audience.

Research paper thumbnail of Reactions of Temporary Employees to Psychological Contract Breach

Journal of International Management Studies, 2013

Research paper thumbnail of Six habits to enhance MET performance under stress: A discussion paper reviewing team mechanisms for improved patient outcomes

Australian Critical Care, 2016

Effective team decision making has the potential to improve the quality of health care outcomes. ... more Effective team decision making has the potential to improve the quality of health care outcomes. Medical Emergency Teams (METs), a specific type of team led by either critical care nurses or physicians, must respond to and improve the outcomes of deteriorating patients. METs routinely make decisions under conditions of uncertainty and suboptimal care outcomes still occur. In response, the development and use of Shared Mental Models (SMMs), which have been shown to promote higher team performance under stress, may enhance patient outcomes. This discussion paper specifically focuses on the development and use of SMMs in the context of METs. Within this process, the psychological mechanisms promoting enhanced team performance are examined and the utility of this model is discussed through the narrative of six habits applied to MET interactions. A two stage, reciprocal model of both nonanalytic decision making within the acute care environment and analytic decision making during reflective action learning was developed. These habits are explored within the context of a MET, illustrating how applying SMMs and action learning processes may enhance team-based problem solving under stress. Based on this model, we make recommendations to enhance MET decision making under stress. It is suggested that the corresponding habits embedded within this model could be imparted to MET members and tested by health care researchers to assess the efficacy of this integrated decision making approach in respect to enhanced team performance and patient outcomes.