Elena Karahanna - Academia.edu (original) (raw)

Papers by Elena Karahanna

Management Information Systems Quarterly, Dec 1, 2006

... J., and Gill, M. "Values In E-Business: Testing ... more ... J., and Gill, M. "Values In E-Business: Testing Value Compatibility and Trust Production inE-Commerce," in Proceedings of ... 43. Mathieson, K. "Predicting User Intentions: Comparing the Technology Acceptance Model with the Theory of Planned Behavior," Information Systems ...

Oxford Research Encyclopedia of Business and Management, Mar 22, 2023

Social Science Research Network, Jan 30, 2019

Management Information Systems Quarterly, Feb 28, 2022

Privacy needs on today’s internet differ from the information privacy needs in traditional e-comm... more Privacy needs on today’s internet differ from the information privacy needs in traditional e-commerce settings due to their focus on interactions among online peers rather than merely transactions with an online vendor. Peer-oriented online interactions have critical implications for an individual’s virtual presence and self-cognition. Yet existing conceptualizations of internet privacy concerns have solely focused on the control of personal information release and on online interactions with online vendors. Drawing on the theory of personal boundaries, this study revisits the theoretical foundation of online privacy and proposes a multidimensional peer-related privacy concern construct, that focuses on privacy violations from online peers. We term this new construct “Peer Privacy Concern” (PrPC) and define it as the general feeling of being unable to maintain functional personal boundaries in online activities as a result of the behavior of online peers. This construct consists of four dimensions comprised of a reconceptualization of information privacy concerns to also reflect privacy concerns with respect to peers’ handling of self-shared information and with respect to peer-shared information about one’s self, and three new dimensions that tap into the arising privacy needs from virtual interactions (i.e., virtual territory privacy concern and communication privacy concern) as well as from the need to maintain psychological independence (i.e., psychological privacy concern). These new dimensions, which are rooted in the theory of personal boundaries, are prominent privacy needs in online social interactions with peers. However, they are absent from previous privacy concern conceptualizations. Scales for measuring this new construct are developed and empirically validated.

Information Systems Research, Jun 8, 2023

On digital platforms, a challenging issue is to ensure the matching quality of two-sided transact... more On digital platforms, a challenging issue is to ensure the matching quality of two-sided transactions between providers and buyers. This study uses a multimethod approach to examine how direct communication contributes to matching quality in the context of a peer-to-peer platform for long-term real estate rental properties. We found that longer direct phone communication between the renter (customers) and the host (providers) enables the renter to choose a relatively more unique property within her consideration set. Also, the relationship between direct phone communication and ex post transaction satisfaction is stronger when a relatively more unique alternative is chosen. Direct communication enables consumers to collect additional information that supplements online observable product features and supports choice decisions. It allows consumers to anchor less on the centers of their consideration sets and select those unique alternatives. Consumers can better leverage the breadth of their consideration sets and overcome the limits of online information, eventually resulting in desirable matching outcomes. For platform owners, our study highlights the importance of aligning two critical practices for improving matching quality: supplying customers with useful online information and supporting direct communication.

The explosive growth of online social networking necessitates a better understanding of privacy i... more The explosive growth of online social networking necessitates a better understanding of privacy in this context to guide system design and policy-making. Drawing on the theory of psychological boundaries and previous literature on information privacy, we extend the extant conceptualization of information privacy by developing a multidimensional privacy construct contextualized to online social networking platforms. We term this new construct online social networking privacy (OSNP). The new construct: (1) contextualizes extant information privacy dimensions to a social networking context; (2) adds dimensions that tap into privacy control over virtual interactions and over psychological independence, both of which become salient when social interactions (rather than transactions) are the focus of online activities; and (3) includes privacy concerns with respect to two types of stakeholders (social platform providers and online peers), recognizing online social networks as platforms fo...

Academy of Management Review, 2018

Journal of the American Medical Informatics Association, 2022

ABSTRACTObjectiveTo identify chatbot use cases deployed for public health response activities dur... more ABSTRACTObjectiveTo identify chatbot use cases deployed for public health response activities during the Covid-19 pandemic.Material and MethodsWe searched PubMed/MEDLINE, Web of Knowledge, and Google Scholar in October 2020 and performed a follow-up search in July 2021. We screened articles based on their abstracts and keywords in their text, reviewed potentially relevant articles, and screened their references to (a) assess whether the article met inclusion criteria and (b) identify additional articles. Chatbots, their use cases, and chatbot design characteristics were extracted from the articles and information from other sources and by accessing those chatbots that were publicly accessible.ResultsOur search returned 3334 articles, 61 articles met our inclusion criteria, and 61 chatbots deployed in 30 countries were identified. We categorized chatbots based on their public health response use case(s) and design. Six categories of public health response use cases emerged comprising...

Legacy systems, using obsolete technologies, which are costly to maintain and which constrain use... more Legacy systems, using obsolete technologies, which are costly to maintain and which constrain users abound. Yet these systems persist and decision makers continue to allocate them resources despite better alternatives. Our research focuses on why such declining systems are not retired or replaced despite evidence that they have outlived their utility. IS research has studied such escalation of commitment but in the context of failing Information Systems Development (ISD) projects. While on the surface declining systems and failing ISD projects seem similar, important contextual differences imply that extant theorizing for failing projects is insufficient to understand the factors influencing persistence with declining systems. Our research contextualizes and extends escalation of commitment research to (a) understand factors influencing persistence with declining systems, and (b) extend the boundaries of current theory beyond the ISD context by redefining antecedents and hypothesizi...

MIS Q., 2018

Work interruptions have made significant inroads into the knowledge workers’ nonwork domain, in l... more Work interruptions have made significant inroads into the knowledge workers’ nonwork domain, in large part due to the ubiquitous nature of mobile devices that blur the work–nonwork boundaries by enabling work interruptions anywhere and at any time. We examine the effects of such technology-mediated work-related interruptions that occur during one’s time off on both work and nonwork outcomes. Leveraging theoretical perspectives from interruption, work–life interface, and conservation of resources, we conceptualize both positive and negative effects of such interruptions on behavioral and psychological outcomes. We identify three mediating mechanisms via which these effects occur: interruption overload and psychological transition via which negative effects occur and task closure via which positive effects occur. Results reveal significant effects of interruptions on work and nonwork outcomes through the three mediating mechanisms. Although positive effects are observed, the total eff...

This is the video recording of the AMCIS 2020 Doctoral Consortium Keynote address by Professor El... more This is the video recording of the AMCIS 2020 Doctoral Consortium Keynote address by Professor Elena Karahanna entitled Managing the Competing Demands of Academic Careers: An Agile Approach

Diversity, whether in terms of research method-ologies or reference disciplines, enriches and ben... more Diversity, whether in terms of research method-ologies or reference disciplines, enriches and benefits a fie/c / of research. If, on the other hand, this diversity inhibits the sharing of research and knowledge between communities with different intellectual heritages, loss of synergy and research opportunities for both communities may result. This study identifies similarities and differences between North American and European research in terms of theoretical bases and research methodologies by analyzing doctoral dissertation research. Results show that European MIS research is predominantly qualitative and non-empirical conceptual whereas North American MIS research is predominantly quantitative and empirical. Furthermore, research in Europe is influenced considerably by computer science and artificial intelligence whereas research in North America has more behavioral and man-ageria / roots. A comparison across a five-year period shows that this gap is narrowing. ACM Categories: ...

This article examines how institutional pressures affect the adoption of green IS&IT across organ... more This article examines how institutional pressures affect the adoption of green IS&IT across organizations. From the natural-resource-based perspective, it examines green IS&IT practices with strategic foci on pollution prevention, product stewardship, and sustainable development. Each category incorporates the separate roles played by IT (as a problem) and IS (as a solution). The partial least square method was employed to analyze the survey replies from 75 organizations. The results show that mimetic and coercive pressures significantly drive green IS&IT adoption. In particular, outcome-based imitation and imposition-based coercion represent major institutional processes. The results also suggest the complementary relationship between mimetic and coercive pressures. Such interaction significantly motivates the green IS&IT adoption focusing on product stewardship. These findings contribute to existing knowledge on the proenvironmental behaviors of organizations, demonstrate the inte...

MIS Q. Executive, 2009

This article presents a framework for creating a shared vision between an organization’s CIO and ... more This article presents a framework for creating a shared vision between an organization’s CIO and its top management team (TMT). Such a vision is the key to aligning the organization’s information systems (IS) strategy with its business strategy. We describe how this shared vision is facilitated by six visioning mechanisms and identify five distinct configurations of visioning mechanisms being used by firms. We label the configurations as: (1) Star, (2) Executive, (3) Confidante, (4) Educator, and (5) Underperformer. CIOs can use these configuration profiles to make tradeoff decisions about which visioning mechanisms to focus on and sustain for a shared CIO-TMT vision for IS strategic alignment. These tradeoffs will take account of CIOs’ personal strengths and their organizational contexts.

Extant research has documented that the relationship between the chief information officer and th... more Extant research has documented that the relationship between the chief information officer and the management team (TMT) has been troubled. An often cited contributing factor to this has been the gap in understanding between the CIO and the TMT. The objective of this study is to examine the development of shared mental models (SMMs) between the CIO and TMT about the role of information systems in the organization. A SMM is conceptualized as a multidimensional construct spanning the dimensions of shared language and shared understanding. The study posits that knowledge exchange mechanisms and relational similarity between the CIO and TMT are key antecedents to the development of SMMs. SMMs between the CIO and TMT are expected to guide the strategic orientation of the organization and may influence strategic alignment and organizational outcomes. The model was tested via a field survey of 382 CIOs using structural equation modeling. Results show that relational similarity and formal m...

We examine the effect of Hofstede’s (2001) cultural dimension of uncertainty avoidance (UA) on co... more We examine the effect of Hofstede’s (2001) cultural dimension of uncertainty avoidance (UA) on consumer perceptions of eloyalty. Viewing information quality, trust, and system quality as uncertainty reduction mechanisms, UA is hypothesized to moderate relationships involving these constructs in a recognized model of IS success. Using data drawn from over 3,500 actual consumers from 38 different countries, and controlling for the impact of other cultural dimensions, results suggest that UA moderates the effects of information quality on perceived usefulness, and of trust on e-loyalty, but not system quality relationships. The moderating effect of UA on the information quality-satisfaction relationship was non-significant, indicating uncertainty reduction effects may operate via a cognitive rather than an affective route. We close with implications.

Management Information Systems Quarterly, Dec 1, 2006

... J., and Gill, M. "Values In E-Business: Testing ... more ... J., and Gill, M. "Values In E-Business: Testing Value Compatibility and Trust Production inE-Commerce," in Proceedings of ... 43. Mathieson, K. "Predicting User Intentions: Comparing the Technology Acceptance Model with the Theory of Planned Behavior," Information Systems ...

Oxford Research Encyclopedia of Business and Management, Mar 22, 2023

Social Science Research Network, Jan 30, 2019

Management Information Systems Quarterly, Feb 28, 2022

Privacy needs on today’s internet differ from the information privacy needs in traditional e-comm... more Privacy needs on today’s internet differ from the information privacy needs in traditional e-commerce settings due to their focus on interactions among online peers rather than merely transactions with an online vendor. Peer-oriented online interactions have critical implications for an individual’s virtual presence and self-cognition. Yet existing conceptualizations of internet privacy concerns have solely focused on the control of personal information release and on online interactions with online vendors. Drawing on the theory of personal boundaries, this study revisits the theoretical foundation of online privacy and proposes a multidimensional peer-related privacy concern construct, that focuses on privacy violations from online peers. We term this new construct “Peer Privacy Concern” (PrPC) and define it as the general feeling of being unable to maintain functional personal boundaries in online activities as a result of the behavior of online peers. This construct consists of four dimensions comprised of a reconceptualization of information privacy concerns to also reflect privacy concerns with respect to peers’ handling of self-shared information and with respect to peer-shared information about one’s self, and three new dimensions that tap into the arising privacy needs from virtual interactions (i.e., virtual territory privacy concern and communication privacy concern) as well as from the need to maintain psychological independence (i.e., psychological privacy concern). These new dimensions, which are rooted in the theory of personal boundaries, are prominent privacy needs in online social interactions with peers. However, they are absent from previous privacy concern conceptualizations. Scales for measuring this new construct are developed and empirically validated.

Information Systems Research, Jun 8, 2023

On digital platforms, a challenging issue is to ensure the matching quality of two-sided transact... more On digital platforms, a challenging issue is to ensure the matching quality of two-sided transactions between providers and buyers. This study uses a multimethod approach to examine how direct communication contributes to matching quality in the context of a peer-to-peer platform for long-term real estate rental properties. We found that longer direct phone communication between the renter (customers) and the host (providers) enables the renter to choose a relatively more unique property within her consideration set. Also, the relationship between direct phone communication and ex post transaction satisfaction is stronger when a relatively more unique alternative is chosen. Direct communication enables consumers to collect additional information that supplements online observable product features and supports choice decisions. It allows consumers to anchor less on the centers of their consideration sets and select those unique alternatives. Consumers can better leverage the breadth of their consideration sets and overcome the limits of online information, eventually resulting in desirable matching outcomes. For platform owners, our study highlights the importance of aligning two critical practices for improving matching quality: supplying customers with useful online information and supporting direct communication.

The explosive growth of online social networking necessitates a better understanding of privacy i... more The explosive growth of online social networking necessitates a better understanding of privacy in this context to guide system design and policy-making. Drawing on the theory of psychological boundaries and previous literature on information privacy, we extend the extant conceptualization of information privacy by developing a multidimensional privacy construct contextualized to online social networking platforms. We term this new construct online social networking privacy (OSNP). The new construct: (1) contextualizes extant information privacy dimensions to a social networking context; (2) adds dimensions that tap into privacy control over virtual interactions and over psychological independence, both of which become salient when social interactions (rather than transactions) are the focus of online activities; and (3) includes privacy concerns with respect to two types of stakeholders (social platform providers and online peers), recognizing online social networks as platforms fo...

Academy of Management Review, 2018

Journal of the American Medical Informatics Association, 2022

ABSTRACTObjectiveTo identify chatbot use cases deployed for public health response activities dur... more ABSTRACTObjectiveTo identify chatbot use cases deployed for public health response activities during the Covid-19 pandemic.Material and MethodsWe searched PubMed/MEDLINE, Web of Knowledge, and Google Scholar in October 2020 and performed a follow-up search in July 2021. We screened articles based on their abstracts and keywords in their text, reviewed potentially relevant articles, and screened their references to (a) assess whether the article met inclusion criteria and (b) identify additional articles. Chatbots, their use cases, and chatbot design characteristics were extracted from the articles and information from other sources and by accessing those chatbots that were publicly accessible.ResultsOur search returned 3334 articles, 61 articles met our inclusion criteria, and 61 chatbots deployed in 30 countries were identified. We categorized chatbots based on their public health response use case(s) and design. Six categories of public health response use cases emerged comprising...

Legacy systems, using obsolete technologies, which are costly to maintain and which constrain use... more Legacy systems, using obsolete technologies, which are costly to maintain and which constrain users abound. Yet these systems persist and decision makers continue to allocate them resources despite better alternatives. Our research focuses on why such declining systems are not retired or replaced despite evidence that they have outlived their utility. IS research has studied such escalation of commitment but in the context of failing Information Systems Development (ISD) projects. While on the surface declining systems and failing ISD projects seem similar, important contextual differences imply that extant theorizing for failing projects is insufficient to understand the factors influencing persistence with declining systems. Our research contextualizes and extends escalation of commitment research to (a) understand factors influencing persistence with declining systems, and (b) extend the boundaries of current theory beyond the ISD context by redefining antecedents and hypothesizi...

MIS Q., 2018

Work interruptions have made significant inroads into the knowledge workers’ nonwork domain, in l... more Work interruptions have made significant inroads into the knowledge workers’ nonwork domain, in large part due to the ubiquitous nature of mobile devices that blur the work–nonwork boundaries by enabling work interruptions anywhere and at any time. We examine the effects of such technology-mediated work-related interruptions that occur during one’s time off on both work and nonwork outcomes. Leveraging theoretical perspectives from interruption, work–life interface, and conservation of resources, we conceptualize both positive and negative effects of such interruptions on behavioral and psychological outcomes. We identify three mediating mechanisms via which these effects occur: interruption overload and psychological transition via which negative effects occur and task closure via which positive effects occur. Results reveal significant effects of interruptions on work and nonwork outcomes through the three mediating mechanisms. Although positive effects are observed, the total eff...

This is the video recording of the AMCIS 2020 Doctoral Consortium Keynote address by Professor El... more This is the video recording of the AMCIS 2020 Doctoral Consortium Keynote address by Professor Elena Karahanna entitled Managing the Competing Demands of Academic Careers: An Agile Approach

Diversity, whether in terms of research method-ologies or reference disciplines, enriches and ben... more Diversity, whether in terms of research method-ologies or reference disciplines, enriches and benefits a fie/c / of research. If, on the other hand, this diversity inhibits the sharing of research and knowledge between communities with different intellectual heritages, loss of synergy and research opportunities for both communities may result. This study identifies similarities and differences between North American and European research in terms of theoretical bases and research methodologies by analyzing doctoral dissertation research. Results show that European MIS research is predominantly qualitative and non-empirical conceptual whereas North American MIS research is predominantly quantitative and empirical. Furthermore, research in Europe is influenced considerably by computer science and artificial intelligence whereas research in North America has more behavioral and man-ageria / roots. A comparison across a five-year period shows that this gap is narrowing. ACM Categories: ...

This article examines how institutional pressures affect the adoption of green IS&IT across organ... more This article examines how institutional pressures affect the adoption of green IS&IT across organizations. From the natural-resource-based perspective, it examines green IS&IT practices with strategic foci on pollution prevention, product stewardship, and sustainable development. Each category incorporates the separate roles played by IT (as a problem) and IS (as a solution). The partial least square method was employed to analyze the survey replies from 75 organizations. The results show that mimetic and coercive pressures significantly drive green IS&IT adoption. In particular, outcome-based imitation and imposition-based coercion represent major institutional processes. The results also suggest the complementary relationship between mimetic and coercive pressures. Such interaction significantly motivates the green IS&IT adoption focusing on product stewardship. These findings contribute to existing knowledge on the proenvironmental behaviors of organizations, demonstrate the inte...

MIS Q. Executive, 2009

This article presents a framework for creating a shared vision between an organization’s CIO and ... more This article presents a framework for creating a shared vision between an organization’s CIO and its top management team (TMT). Such a vision is the key to aligning the organization’s information systems (IS) strategy with its business strategy. We describe how this shared vision is facilitated by six visioning mechanisms and identify five distinct configurations of visioning mechanisms being used by firms. We label the configurations as: (1) Star, (2) Executive, (3) Confidante, (4) Educator, and (5) Underperformer. CIOs can use these configuration profiles to make tradeoff decisions about which visioning mechanisms to focus on and sustain for a shared CIO-TMT vision for IS strategic alignment. These tradeoffs will take account of CIOs’ personal strengths and their organizational contexts.

Extant research has documented that the relationship between the chief information officer and th... more Extant research has documented that the relationship between the chief information officer and the management team (TMT) has been troubled. An often cited contributing factor to this has been the gap in understanding between the CIO and the TMT. The objective of this study is to examine the development of shared mental models (SMMs) between the CIO and TMT about the role of information systems in the organization. A SMM is conceptualized as a multidimensional construct spanning the dimensions of shared language and shared understanding. The study posits that knowledge exchange mechanisms and relational similarity between the CIO and TMT are key antecedents to the development of SMMs. SMMs between the CIO and TMT are expected to guide the strategic orientation of the organization and may influence strategic alignment and organizational outcomes. The model was tested via a field survey of 382 CIOs using structural equation modeling. Results show that relational similarity and formal m...

We examine the effect of Hofstede’s (2001) cultural dimension of uncertainty avoidance (UA) on co... more We examine the effect of Hofstede’s (2001) cultural dimension of uncertainty avoidance (UA) on consumer perceptions of eloyalty. Viewing information quality, trust, and system quality as uncertainty reduction mechanisms, UA is hypothesized to moderate relationships involving these constructs in a recognized model of IS success. Using data drawn from over 3,500 actual consumers from 38 different countries, and controlling for the impact of other cultural dimensions, results suggest that UA moderates the effects of information quality on perceived usefulness, and of trust on e-loyalty, but not system quality relationships. The moderating effect of UA on the information quality-satisfaction relationship was non-significant, indicating uncertainty reduction effects may operate via a cognitive rather than an affective route. We close with implications.