Fauz Moh'd Khamis - Academia.edu (original) (raw)
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Papers by Fauz Moh'd Khamis
International Journal of Islamic Economics
This study conceptualizes and proposes the measurement items and constructs for assessing the fin... more This study conceptualizes and proposes the measurement items and constructs for assessing the financial inclusion of Islamic finance. It proposes and validates the demand-side measurement tool for the financial inclusion of Islamic finance using four dimensions, i.e., quality, accessibility, usage, and satisfaction. The measurement instrument proposed in this study assesses the actual performance of Islamic finance towards total financial inclusion. The study was based on exploratory factor analysis of the questionnaire responses collected from 129 respondents. The questionnaires were distributed to the Zanzibar residents from February 2021 to March 2021. The questionnaires are adapted mainly from the Findex Survey (2017). The financial inclusion of Islamic finance can be determined using four dimensions (components); relevancy (quality) of Islamic financial services, accessibility of Islamic financial services, usage of Islamic financial services, and satisfaction with Islamic fina...
Journal of Islamic Marketing
Purpose This study aims to examine the relationship between service quality and customers’ satisf... more Purpose This study aims to examine the relationship between service quality and customers’ satisfaction, and the effect of service quality on customers’ satisfaction in Tanzanian Islamic banking. Design/methodology/approach This study applied six service quality dimensions of CARTER model, i.e. compliance, assurance, reliability, tangible, empathy and responsiveness, to measure Tanzania Islamic banks’ service quality. The questionnaire was also used to measure the level of customers’ satisfaction to the Islamic banking services provided. A total of 384 questionnaires were randomly distributed to the customers of People’s Bank of Zanzibar Islamic banking division, whereby 255 questionnaires were returned and used for analysis. By using SPSS version 19, descriptive analysis, correlation analysis and regression analysis have been used to meet the research objectives. Findings The study findings indicate that customers are satisfied with the Islamic banking services provided by Tanzania...
International Journal of Islamic Economics
This study conceptualizes and proposes the measurement items and constructs for assessing the fin... more This study conceptualizes and proposes the measurement items and constructs for assessing the financial inclusion of Islamic finance. It proposes and validates the demand-side measurement tool for the financial inclusion of Islamic finance using four dimensions, i.e., quality, accessibility, usage, and satisfaction. The measurement instrument proposed in this study assesses the actual performance of Islamic finance towards total financial inclusion. The study was based on exploratory factor analysis of the questionnaire responses collected from 129 respondents. The questionnaires were distributed to the Zanzibar residents from February 2021 to March 2021. The questionnaires are adapted mainly from the Findex Survey (2017). The financial inclusion of Islamic finance can be determined using four dimensions (components); relevancy (quality) of Islamic financial services, accessibility of Islamic financial services, usage of Islamic financial services, and satisfaction with Islamic fina...
Journal of Islamic Marketing
Purpose This study aims to examine the relationship between service quality and customers’ satisf... more Purpose This study aims to examine the relationship between service quality and customers’ satisfaction, and the effect of service quality on customers’ satisfaction in Tanzanian Islamic banking. Design/methodology/approach This study applied six service quality dimensions of CARTER model, i.e. compliance, assurance, reliability, tangible, empathy and responsiveness, to measure Tanzania Islamic banks’ service quality. The questionnaire was also used to measure the level of customers’ satisfaction to the Islamic banking services provided. A total of 384 questionnaires were randomly distributed to the customers of People’s Bank of Zanzibar Islamic banking division, whereby 255 questionnaires were returned and used for analysis. By using SPSS version 19, descriptive analysis, correlation analysis and regression analysis have been used to meet the research objectives. Findings The study findings indicate that customers are satisfied with the Islamic banking services provided by Tanzania...