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Papers by Fernando Ortiz-Rodriguez
Communications in computer and information science, Dec 31, 2022
International Journal of Web Information Systems
Advances in marketing, customer relationship management, and e-services book series, Mar 17, 2023
Advances in Marketing, Customer Relationship Management, and E-Services
The objective of this research is to determine the critical success factors of a tax collector we... more The objective of this research is to determine the critical success factors of a tax collector website in a country with an emerging economy. In the method, a questionnaire is applied to 488 taxpayers in Northeastern Mexico, and factor analysis is a statistical tool. The results show that the top five success factors are citizen satisfaction, service quality, information quality, ease of use, and confidence. The results show the need to adapt the technologies to the citizens for their better performance and usefulness, so the originality of the research is that there are few empirical studies in the country.
CRC Press eBooks, Jun 28, 2023
International Journal of Web Information Systems, Dec 12, 2022
Review process This special issue invited only selected papers of KGSWC-2021 conference to extend... more Review process This special issue invited only selected papers of KGSWC-2021 conference to extend. We have followed the journal guidelines to accomplish the review process and finally accepted 12 papers. Accepted papers The selected papers are on many different topics, such as process mining application on patient waiting time (Dogan, 2022); maintenance of RDB2RDF in enterprise knowledge graphs (Vidal et al., 2022); deep neural network-based approach for fake news detection (Katariya et al., 2022); ranking community detection algorithms for complex social networks (Rani and Kumar, 2022); agglomerative clustering enhanced GA for optimal seed selection (Mehta, 2022); CNN-BERT for measuring agreement (Harly and Girsang, 2022); hotel room personalization via ontology and rule-based reasoning (Ojino et al., 2022); fake news detection on Twitter [1]; semiautomated process for generating knowledge graphs (Keshan et al., 2022); From ontology to knowledge graph with agile methods (DeBellis and Dutta, 2022); keyword-based faceted search interface for Knowledge Graph construction and exploration (Sellami and Zarour, 2022); and finally, applied personal profile ontology for personnel appraisals (Usip et al., 2022).
Proceedings of the 24th Annual International Conference on Digital Government Research
Companion Proceedings of the ACM Web Conference 2023
Welcome to the 1 st NLP4KGC: Natural Language Processing for Knowledge Graph Construction Worksho... more Welcome to the 1 st NLP4KGC: Natural Language Processing for Knowledge Graph Construction Workshop! This event brings together experts and enthusiasts from both natural language processing (NLP) and knowledge graph (KG) creation felds. The main goal of this workshop is to foster collaboration and knowledge sharing among researchers, developers, and practitioners working on the cutting edge of NLP and KG creation.
Proceedings of the 24th Annual International Conference on Digital Government Research
International Journal of Web Information Systems
DG.O 2022: The 23rd Annual International Conference on Digital Government Research
Advances in Systems Analysis, Software Engineering, and High Performance Computing
The electronic government is a new application field for the Semantic Web, and the ontologies pla... more The electronic government is a new application field for the Semantic Web, and the ontologies play a key role in the development of the Semantic Web. Consequently, if we focus on the law and the public policy that base the governments and build a documentation ontology that encompasses the electronic governments' needs of services at the front-office and mainly at the back office, we will provide a starting point to enable a broad class of semantic electronic government application. In this chapter, the authors show the e-Government Documentation Ontology as a part of the EGO model in order to describe how to access and manage official and non-official documentation across the governments. They also show a couple of applications using the documentation ontology on a semantic information retrieval system and on a semantic peer-to-peer.
The Electronic Government is a new field of applications for the semantic web where ontologies ar... more The Electronic Government is a new field of applications for the semantic web where ontologies are becoming an important research technology. The e-Government faces considerable challenges to achieve interoperability given the semantic differences of interpretation, complexity and width of scope. In this paper we present the initial state of an e-Government ontology model called EGO. First as a part of a project commissioned by the Spanish government that seeks strategies for the e-Government and second for an ongoing project commissioned by the Mexican government. A set of ontologies (component of EGO), are used to illustrate this paper. Brief applications of this model on an Information Retrieval and on a Semantic Peer-to-Peer within the e-Government context are shown.
Cuadernos de Administración, 2018
Information technologies have transformed organizations; therefore, identifying their entrepreneu... more Information technologies have transformed organizations; therefore, identifying their entrepreneurial value has been one of the main concerns for both, managers and researchers. The purpose of this research is to determine the influence of the information systems’ quality on user satisfaction and perceived benefits, and these in turn on the use/usefulness of such technologies in small and medium-sized enterprises of the Mexican northeastern region. Data are collected from 169 questionnaires and analyzed using Partial Least Squares (PLS) and Multi-Group Analysis. The results show that although the users feel satisfied with systems quality, it is not allowing them to make better use and usefulness of information systems. With the Multi-Group Analysis, a significant difference is detected between the relation of perceived benefits and system quality.
International Conference on E-Business, Enterprise Information Systems, E-Government, and Outsourcing, 2007
Communications in computer and information science, Dec 31, 2022
International Journal of Web Information Systems
Advances in marketing, customer relationship management, and e-services book series, Mar 17, 2023
Advances in Marketing, Customer Relationship Management, and E-Services
The objective of this research is to determine the critical success factors of a tax collector we... more The objective of this research is to determine the critical success factors of a tax collector website in a country with an emerging economy. In the method, a questionnaire is applied to 488 taxpayers in Northeastern Mexico, and factor analysis is a statistical tool. The results show that the top five success factors are citizen satisfaction, service quality, information quality, ease of use, and confidence. The results show the need to adapt the technologies to the citizens for their better performance and usefulness, so the originality of the research is that there are few empirical studies in the country.
CRC Press eBooks, Jun 28, 2023
International Journal of Web Information Systems, Dec 12, 2022
Review process This special issue invited only selected papers of KGSWC-2021 conference to extend... more Review process This special issue invited only selected papers of KGSWC-2021 conference to extend. We have followed the journal guidelines to accomplish the review process and finally accepted 12 papers. Accepted papers The selected papers are on many different topics, such as process mining application on patient waiting time (Dogan, 2022); maintenance of RDB2RDF in enterprise knowledge graphs (Vidal et al., 2022); deep neural network-based approach for fake news detection (Katariya et al., 2022); ranking community detection algorithms for complex social networks (Rani and Kumar, 2022); agglomerative clustering enhanced GA for optimal seed selection (Mehta, 2022); CNN-BERT for measuring agreement (Harly and Girsang, 2022); hotel room personalization via ontology and rule-based reasoning (Ojino et al., 2022); fake news detection on Twitter [1]; semiautomated process for generating knowledge graphs (Keshan et al., 2022); From ontology to knowledge graph with agile methods (DeBellis and Dutta, 2022); keyword-based faceted search interface for Knowledge Graph construction and exploration (Sellami and Zarour, 2022); and finally, applied personal profile ontology for personnel appraisals (Usip et al., 2022).
Proceedings of the 24th Annual International Conference on Digital Government Research
Companion Proceedings of the ACM Web Conference 2023
Welcome to the 1 st NLP4KGC: Natural Language Processing for Knowledge Graph Construction Worksho... more Welcome to the 1 st NLP4KGC: Natural Language Processing for Knowledge Graph Construction Workshop! This event brings together experts and enthusiasts from both natural language processing (NLP) and knowledge graph (KG) creation felds. The main goal of this workshop is to foster collaboration and knowledge sharing among researchers, developers, and practitioners working on the cutting edge of NLP and KG creation.
Proceedings of the 24th Annual International Conference on Digital Government Research
International Journal of Web Information Systems
DG.O 2022: The 23rd Annual International Conference on Digital Government Research
Advances in Systems Analysis, Software Engineering, and High Performance Computing
The electronic government is a new application field for the Semantic Web, and the ontologies pla... more The electronic government is a new application field for the Semantic Web, and the ontologies play a key role in the development of the Semantic Web. Consequently, if we focus on the law and the public policy that base the governments and build a documentation ontology that encompasses the electronic governments' needs of services at the front-office and mainly at the back office, we will provide a starting point to enable a broad class of semantic electronic government application. In this chapter, the authors show the e-Government Documentation Ontology as a part of the EGO model in order to describe how to access and manage official and non-official documentation across the governments. They also show a couple of applications using the documentation ontology on a semantic information retrieval system and on a semantic peer-to-peer.
The Electronic Government is a new field of applications for the semantic web where ontologies ar... more The Electronic Government is a new field of applications for the semantic web where ontologies are becoming an important research technology. The e-Government faces considerable challenges to achieve interoperability given the semantic differences of interpretation, complexity and width of scope. In this paper we present the initial state of an e-Government ontology model called EGO. First as a part of a project commissioned by the Spanish government that seeks strategies for the e-Government and second for an ongoing project commissioned by the Mexican government. A set of ontologies (component of EGO), are used to illustrate this paper. Brief applications of this model on an Information Retrieval and on a Semantic Peer-to-Peer within the e-Government context are shown.
Cuadernos de Administración, 2018
Information technologies have transformed organizations; therefore, identifying their entrepreneu... more Information technologies have transformed organizations; therefore, identifying their entrepreneurial value has been one of the main concerns for both, managers and researchers. The purpose of this research is to determine the influence of the information systems’ quality on user satisfaction and perceived benefits, and these in turn on the use/usefulness of such technologies in small and medium-sized enterprises of the Mexican northeastern region. Data are collected from 169 questionnaires and analyzed using Partial Least Squares (PLS) and Multi-Group Analysis. The results show that although the users feel satisfied with systems quality, it is not allowing them to make better use and usefulness of information systems. With the Multi-Group Analysis, a significant difference is detected between the relation of perceived benefits and system quality.
International Conference on E-Business, Enterprise Information Systems, E-Government, and Outsourcing, 2007