Fwenshimwa Yarima - Academia.edu (original) (raw)
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Papers by Fwenshimwa Yarima
Purpose: The purpose of the study was to investigate the motivational factors of users' satisfact... more Purpose: The purpose of the study was to investigate the motivational factors of users' satisfaction with library and information services in Federal University Lokoja, University Library. Design/Methodology: Survey design was adopted for the study with simple random sampling techniques; the total population of study was four thousand two hundred and thirtyseven (4237) users. A sample size of four hundred and twenty (420) was drawn. Questionnaire was the instrument for data collections, 420 questionnaires was distributed and 400 were returned completed and usable. Data gathered were analysed and present in tables using simple percentage and frequency counts. Findings: The findings revealed that the purpose of users' visited the library was to be current on new arrival in their areas of discipline; all of the users are aware of circulation/customer services and satisfied with the services of the circulation, OPAC, orientation programme of fresher, their motivational factors for accessing the library and information services are the staff attitude (friendliness, availability for assistance and knowledge regarding the resources) and availability of up-to-date information resources. Conclusion and recommendations was made as: More awareness should be made for accessing other library and information services, Internet connection and availability of elibrary facilities (databases and e-services) should be improved to attract users'. Originality: The wiliness of the users to return for information needs is the concern of any library. User's satisfactions with library and information services should be a major focus of the library.
Purpose: The purpose of the study was to investigate the motivational factors of users' satisfact... more Purpose: The purpose of the study was to investigate the motivational factors of users' satisfaction with library and information services in Federal University Lokoja, University Library. Design/Methodology: Survey design was adopted for the study with simple random sampling techniques; the total population of study was four thousand two hundred and thirtyseven (4237) users. A sample size of four hundred and twenty (420) was drawn. Questionnaire was the instrument for data collections, 420 questionnaires was distributed and 400 were returned completed and usable. Data gathered were analysed and present in tables using simple percentage and frequency counts. Findings: The findings revealed that the purpose of users' visited the library was to be current on new arrival in their areas of discipline; all of the users are aware of circulation/customer services and satisfied with the services of the circulation, OPAC, orientation programme of fresher, their motivational factors for accessing the library and information services are the staff attitude (friendliness, availability for assistance and knowledge regarding the resources) and availability of up-to-date information resources. Conclusion and recommendations was made as: More awareness should be made for accessing other library and information services, Internet connection and availability of elibrary facilities (databases and e-services) should be improved to attract users'. Originality: The wiliness of the users to return for information needs is the concern of any library. User's satisfactions with library and information services should be a major focus of the library.