Gianluca Goffi - Academia.edu (original) (raw)

Papers by Gianluca Goffi

Tourism Planning and Development, 2022

The paper aims to evaluate the competitiveness of one of the world's leading tourism countries fr... more The paper aims to evaluate the competitiveness of one of the world's leading tourism countries from a stakeholders' perspective. A survey questionnaire has been submitted to relevant tourism stakeholders from 370 outstanding Italian destinations. The results show that Italy is more competitive in its natural and cultural resources, but less competitive in tourism policy and planning, and in destination management. The findings also suggest that small destinations, hinterland destinations, and destinations in the underdeveloped southern part of the country have high tourism potential. The research reveals areas where improvements should be made to boost tourism competitiveness in Italy.

Tourism in Marine Environments, 2022

The aim of this paper is to analyse whether sustainability influences the loyalty to island-based... more The aim of this paper is to analyse whether sustainability influences the loyalty to island-based tourism destinations. A sample of tourists who have visited Santa Teresa di Gallura (Sardinia, Italy) was surveyed to evaluate if the destination is meeting their demand for sustainable practices, and whether sustainability affects their intention to revisit the destination in the medium term. For the purposes of the study, an importance-performance analysis and a principal component analysis were performed, followed by an ordered logit model. Findings show that environmental preservation is one of the key features to be addressed. Results also show that sustainability affects tourists' loyalty to the destination. Contributions to the actual body of knowledge and managerial implications are discussed and suggestions for further research are given.

Journal of Travel Research , 2022

This study examines the role of corporate social responsibility (CSR) in the investment preferenc... more This study examines the role of corporate social responsibility (CSR) in the investment preferences of tour operators through a discrete choice experiment conducted among tour operator managers worldwide. Stakeholder theory is used as a theoretical platform for explaining the role of CSR within the tour operators' investment preferences. The findings indicate that, when making investment decisions, tour operators generally tend to balance the interests of the local community, employees and producers, and to consider the effects of their investments on the local economy and the environment. However, empirical evidence indicates that tour operator's investment preferences are moderated by three factors, namely local government pressure, size of the investment, and tour operator profile. In particular, greater attention should be paid to high-scale investments, and to investments made by generalist tour operators if destinations want to preserve their distinctive sociocultural and natural assets and provide wellbeing to local communities.

Economia Marche Journal of Applied Economics, 2022

The article focuses on the challenges that working women face in terms of work-life balance, care... more The article focuses on the challenges that working women face in terms of work-life balance, career opportunities, unfair treatment at work/harassment/discrimination, equal pay, and lack of affordable care for children or relatives. The paper is based on a survey of 767 working women in the Marche Region, Italy. Empirical evidence shows that working women are the primary caregivers and organizers of their households and that they have to deal with a “double workload”. The study found an unequal distribution of family duties between women and men, and inadequate childcare and eldercare services.

The TQM Journal, 2021

PURPOSE The purpose of the study is to assess whether a relationship exists between corporate soc... more PURPOSE The purpose of the study is to assess whether a relationship exists between corporate social responsibility (CSR) engagement and tour operators' performances. DESIGN/METHODOLOGY/APPROACH A web survey was submitted to tour operators worldwide. A large sample of tour operators from different countries and continents participated in the survey. Principal component analysis was performed and a regression model was developed to analyze the relationship among variables. FINDINGS Empirical evidence indicates that tour operators with high CSR engagement experienced a significantly higher short-term growth of profits and sales volume. Results also show that applying CSR principles, facilitating CSR values and fostering local economic linkages have a positive and significant influence on tour operators' performances. PRACTICAL IMPLICATIONS Tour operators should cultivate a sustainable corporate culture requiring a commitment to sustainability of the company and its suppliers. The findings contradict with the tendency of “enclavisation” of package tourists within self-sufficient tourism complexes and suggest that locals are part of the tourism place-product. ORIGINALITY/VALUE This research reviews the literature on the relationship between CSR and firms' performances in tourism and hospitality. The relevance of this study is its focus on tour operators, a context with a fundamental importance for the sustainability of the tourism industry worldwide. Tour operators are the players that mostly reflect the variety of sectors within the tourism industry, combining travel services such as accommodation, food, transports, entertainment and excursions. This is the first time that a study on the relationship between CSR and firms' performances has been developed on tour operators worldwide. The paper is based on the data collected through a survey on 201 companies from 42 countries from all continents.

Sinergie Italian Journal of Management 39(1):61-80, 2021

Purpose of the paper: This paper investigates whether the quality and preservation of natural and... more Purpose of the paper: This paper investigates whether the quality and preservation of natural and cultural resources meet tourist expectations and whether they have an influence on their satisfaction and re-visiting intentions. Methodology: A quantitative questionnaire was developed and administered to European tourists in Hua Hin, one of the most visited coastal destinations in Thailand. To identify and analyse possible effects, importance-performance analysis, principal component analysis and structural equation modelling have been employed. Results: Results show that the visitors' expectations in terms of quality and preservation of local resources are not adequately met, thus should be improved. Findings also show that they affect tourist satisfaction and intention to return. Limits: The main limitations of this paper are the characteristics of the sample, which do not allow a complete generalization of the results, and the limited number of variables considered in the analysis. Implications: The study suggests that the quality and preservation of local resources are issues on which coastal destinations in developing countries should concentrate and invest in, in order to meet a growing tourists' demand for sustainability. Originality of the paper: This paper is one of the few contributions examining if quality and preservation of tourism resources affect tourist loyalty in coastal destinations in developing countries.

Journal of Hospitality and Tourism Management 46, 360–363, 2021

The "Lifestyle of Health and Sustainability" (LOHAS) market segment is becoming increasingly impo... more The "Lifestyle of Health and Sustainability" (LOHAS) market segment is becoming increasingly important. Despite this emerging trend, no conceptual or empirical work in tourism and hospitality literature has focused on this market segment so far. This research note aims to stand as a reference point on such topic and to present the results from a study conducted on the perception of this market segment among managers of hospitality services in the South Tyrolean part of the Dolomites (Italy). Results show that the intention of hospitality managers to adopt LOHAS practices is largely determined by economic opportunities and by the demand for LOHAS features. However, their level of awareness of the relevance of the LOHAS segment is rather low.

Sustainability, 12(4743), 2020

Large-scale tourism represents one of the main causes of environmental problems faced by many sea... more Large-scale tourism represents one of the main causes of environmental problems faced by many seaside destinations in developing countries. A survey was carried out among tourists in Punta Cana, the Dominican Republic, one of the most visited coastal destinations worldwide. This study explores whether the destination is meeting tourists' demand for sustainable practices and whether the sustainable initiatives implemented, as perceived by tourists, have a role in explaining tourists' satisfaction. An importance-performance analysis and a principal component analysis, followed by an ordered logit model, were performed. Findings show that tourists' expectations in terms of sustainability are not adequately met and that environmental and socioeconomic sustainability are positively associated with tourists' satisfaction.

Tourism Recreation Research, 2020

This study empirically examines the effect of the preservation of local resources on the perceive... more This study empirically examines the effect of the preservation of local resources on the perceived quality of tourism resources and tourists’ satisfaction. A quantitative questionnaire was developed and administered to tourists on Lake Garda, the second most visited Italian destination. Through a structural equation model, we show that the perceived quality of tourism resources is affected by the preservation of local resources, which in turn influences tourists' satisfaction. This outcome underscores the importance of preservation of local resources as a key to adding value to visitors’ experiences. Indeed, given that quality and preservation are connected constructs, the preservation of local resources should be a top priority in tourism development and management.

International Journal of Tourism Research, 2019

This paper investigates if there are segments of large-scale coastal package tourists (LCPTs) int... more This paper investigates if there are segments of large-scale coastal package tourists (LCPTs) interested in sustainability, if current sustainability initiatives meet their expectations, and if sustainability influences their satisfaction and intention to return. A survey questionnaire has been submitted to LCPTs in Punta Cana, Dominican Republic, one of the world's leading large-scale coastal destinations. A descriptive statistical analysis, a gap analysis and a structural equation model have been developed. Findings reveal that LCPTs show a high interest in sustainability, which is a critical area that needs to be improved, and that sustainability affects LCPTs' satisfaction and intention to return.

Journal of Cleaner Production, 2019

This study aims to test if sustainability influences tourism destination competitiveness in devel... more This study aims to test if sustainability influences tourism destination competitiveness in developing countries. The case study for the analysis is Brazil, where the enormous and unexploited potential for tourism makes sustainability a central issue in tourism development. Empirical results show that sustainability factors are positively associated with competitiveness indicators used as dependent variables in the regression model, thereby supporting the hypothesis that sustainability plays a key role in fostering tourism destination competitiveness. Tourism growth in developing countries has led to a number of environmental and socioeconomic problems. These results indicate that a new model of cleaner tourism that favorably affects economy, environment, and society is required. Some recommendations are provided based on empirical evidence to enable the developing countries to attain sustainable tourism development.

Journal of Cleaner Production, 2018

This study aims to assess tour operators’ sustainability orientation and engagement and to determ... more This study aims to assess tour operators’ sustainability orientation and engagement and to determine whether variations among different tour operators exist, that is, from different continents, with different targets and dimensions. A survey among tour operators worldwide was conducted. A total of 204 answers were obtained with a worldwide coverage. Results affirm relatively high sustainability orientation and engagement and that the more sustainability-oriented the tour operators are, the more sustainability-engaged they are. Moreover, results show that smaller tour operators, specializing in nature and cultural tourism, and owning accommodation facilities are also highly engaged in sustainability. Significant differences are observed among regions, with higher engagement for African and Asian tour operators compared with European ones. This study proposes the development of a new approach to sustainability in this sector: by introducing corporate sustainability strategies, tour operators can maintain their economic capital while preserving natural and social capital.

Economia Marche Journal of Applied Economics, 2015

Sommario L'interesse per i distretti industriali nella letteratura economicà e attribuibile al so... more Sommario L'interesse per i distretti industriali nella letteratura economicà e attribuibile al sorpren-dente sviluppo nel periodo post-bellico di un nuovo modello produttivo cosiddetto della " Terza Italia " nella parte centro-nord-orientale del Paese. Questo modello caratterizza anche la regione Marche, la cui attività imprenditoriale locale si basa principalmente sulle piccole imprese e su complesse relazioni tra queste e le comunità locali. L'attuale crisi economica ha evidenziato diverse carenze strutturali del modello, di conseguenza le concettualizzazioni prevalenti di distretti industriali e della Terza Italia vanno ripensate. Vi sono varie lacune nella letteratura sui distretti industriali che hanno precluso una valutazionepì u obietti-va dei punti di forza e di debolezza del modello della Terza Italia. Dopo la discussione del dibattito in merito, nell'articolo si esamina la situazione delle imprese artigiane di quattro comparti manifatturieri nelle Marche — meccanica, legno-mobile, cuoio-calzature, tessile-abbigliamento — che corrispondono ai principali distretti industriali della regione.

Economia Marche Journal of Applied Economics, 2014

This paper investigates the extent to which kin groups can play a creative role in affecting the ... more This paper investigates the extent to which kin groups can play a creative role in affecting the occupational choices of new(er) generations of workers and small business people in environments undergoing significant economic stress. Analysis of three extended cases of intergenerational changes in kin group occupational choices from among those included in a longitudinal study of the shoe industrial district in the Marche region of central Italy suggests that kin groups have helped their members anticipate future problems in local job markets and supported individual designs of careers with more promise than sticking with the shoe industry might have presented earlier generations. Renewed emphasis on the importance of the social context in economic decision-making affords a closer, and in some respects better look at the possible future directions of local economies in transition.

Current Issues in Tourism, 2018

The aim of the paper is to provide evidence of causal relationships between attributes of competi... more The aim of the paper is to provide evidence of causal relationships between attributes of competitiveness and tourism destination competitiveness (TDC) in small and medium destinations (SMDs). A model of destination competitiveness has been developed and integrated with attributes of competitiveness, and then applied to a unique dataset of 370 outstanding Italian SMDs. A principal component analysis and a partial least square regression have been performed to test the model. The use of economic and financial measures as dependent variables, in addition to standard measures of destination performance, allows to investigate the concept of TDC from a wider economic point of view. Empirical evidence reveals that the multidimensionality and relativity of the concept of TDC influence the relationships among predictors and dependent variables. Managerial capabilities, quality of services, and policies aimed at fostering local empowerment are found to be key determinants of the competitiveness of Italian outstanding SMDs.

Journal of Cleaner Production, Jan 1, 2016

This paper extends the Ritchie, Crouch (2000) model on destination competitiveness by introducing... more This paper extends the Ritchie, Crouch (2000) model on destination competitiveness by introducing a set of sustainability indicators and testing their role in explaining the competitiveness of a tourism destination. The model is tested on a unique dataset of small Italian “Destinations of Excellence”, i.e., outstanding tourist destinations recognized by prestigious national and international awards. Both a principal component analysis and a regression analysis are applied to test the empirical validity of the model. Empirical results show that factors directly referring to sustainability have a positive impact on all the competitiveness indicators used as dependent variables. Furthermore, the impact of sustainability variables is larger in value than other variables, thus confirming the role of sustainability as a crucial determinant of the competitiveness of a tourist destination.

International Journal of Tourism Policy, Dec 1, 2014

The paper operationalises the conceptual model of Richie & Crouch (2000) by identifying seven key... more The paper operationalises the conceptual model of Richie & Crouch (2000) by identifying seven key determinants and a set of indicators of destination competitiveness. The aim of the paper is to test whether and to what extent the set of indicators can help explaining the competitiveness of a tourism destination. The model is tested on a unique dataset of 610 small Italian destinations. Principal Component Analysis (PCA) is applied on the responses to the items measuring destination competitiveness. The output is reasonably similar to the corresponding elements of the model. PCA shows the importance of those elements related to sustainability that affect tourism policy-making and destination management processes. PCA also highlights the role of the core attractors - natural and cultural resources, events and gastronomy - thus suggesting that different marketing strategies may be implemented to reach different target consumer groups. Finally, the findings indicate that the demand factor needs to be considered in the explanation of tourist destination competitiveness.

Economia Marche Journal of Applied Economics, XXXIII(1): 84-104., Jun 1, 2014

The general Italian economic crisis triggered with the onset of the Eurozone has revealed several... more The general Italian economic crisis triggered with the onset of the Eurozone has revealed several structural weaknesses in the economy of the Marche region. It has also revealed how its industrial system based on the small family business sector is actually less of a break with the region's agricultural heritage than previously assumed. Structural continuities between the region's agricultural heritage and its current mode of small business production may impede action to create new forms of economic organization necessary for succeeding in a rapidly changing world economy. At risk is the noteworthy economic equality that has enhanced the regional quality of life since World War II.

Economia Marche Journal of Applied Economics. 12/2013; XXXII(2):93-117., Dec 1, 2013

Nella regione Marche l’attività imprenditoriale è caratterizzata principalmente da piccole aziend... more Nella regione Marche l’attività imprenditoriale è caratterizzata principalmente da piccole aziende. L’attuale crisi economica ha messo in luce diverse debolezze a livello strutturale dell’artigianato locale che sono approfondite nel paper. In particolare, il paper esamina la relazione fra utilizzo del fattore lavoro e produttività e fra produttività e competitività nell’artigianato. Vengono analizzati i risultati delle indagini sull’artigianato locale degli ultimi 15 anni.

Anuario Turismo y Sociedad 11/2013; XIV:121-147, Nov 1, 2013

Tourism worldwide is becoming increasingly competitive. Competitiveness has been associated in th... more Tourism worldwide is becoming increasingly competitive. Competitiveness has been associated in the tourism literature as a critical element for the success of tourism destinations. Particular emphasis is placed on identifying and analysing the various factors that influence the competitiveness of tourism destinations. The paper extends the Richie & Crouch (2000) model and develops a set of indicators that considers the different issues concerning tourism competitiveness. The indicators are focused on the various dimensions of sustainability. The paper offers insights into the model, each determinant has been extensively described. The aim of the paper is to test whether and to what extent the current set of indicators integrated into the present model can help explaining the competitiveness of a tourism destination. The model is tested on a unique dataset of 610 Italian Destinations of Excellence. Principal Component Analysis is applied on the responses to the items measuring destination competitiveness.

Tourism Planning and Development, 2022

Tourism in Marine Environments, 2022

Journal of Travel Research , 2022

Economia Marche Journal of Applied Economics, 2022

The TQM Journal, 2021

Sinergie Italian Journal of Management 39(1):61-80, 2021

Journal of Hospitality and Tourism Management 46, 360–363, 2021

Sustainability, 12(4743), 2020

Tourism Recreation Research, 2020

International Journal of Tourism Research, 2019

Journal of Cleaner Production, 2019

Journal of Cleaner Production, 2018

Economia Marche Journal of Applied Economics, 2015

Economia Marche Journal of Applied Economics, 2014

Current Issues in Tourism, 2018

Journal of Cleaner Production, Jan 1, 2016

International Journal of Tourism Policy, Dec 1, 2014

Economia Marche Journal of Applied Economics, XXXIII(1): 84-104., Jun 1, 2014

Economia Marche Journal of Applied Economics. 12/2013; XXXII(2):93-117., Dec 1, 2013

Anuario Turismo y Sociedad 11/2013; XIV:121-147, Nov 1, 2013

Author: Gianluca Goffi. Publisher Aracne, Roma. ISBN 978-88-255-3044-5, 2019

Che impresa essere donna: un’indagine sugli squilibri che ritardano ancora la piena partecipazion... more Che impresa essere donna: un’indagine sugli squilibri che ritardano ancora la piena partecipazione femminile ai percorsi lavorativi e imprenditoriali, in un’era in cui le nuove tecnologie hanno innescato nuove dinamiche nei processi di generazione del valore.
Circa 800 sono state le donne occupate marchigiane che hanno risposto a domande sui loro percorsi lavorativi, la vita familiare e domestica, la cura dei figli, l’assistenza agli anziani. Tutti aspetti che sono risultati fondamentali per decidere il tipo di partecipazione al mercato del lavoro o quale forma di impresa realizzare per dare espressione alla convinzione che il lavoro dà autonomia, riconoscimento, sviluppo di sé in relazione agli altri: quello delle donne porta altro lavoro a donne e uomini in un circuito virtuoso di valorizzazione di risorse culturali e sociali oltre che economiche.
Il libro si propone di dare risposte e indicazioni concrete per le policy in grado di valorizzare risorse nascoste, conoscenze inespresse, propensioni da dispiegare.

Author: Gianluca Goffi. Publisher: Aracne, Rome. ISBN: 9788854885066, 2015

Obiettivo del libro è analizzare con schiettezza il manifestarsi del processo di declino dell’eco... more Obiettivo del libro è analizzare con schiettezza il manifestarsi del processo di declino dell’economia di una regione, le Marche, a lungo riferimento per equilibrio tra sviluppo economico e coesione sociale, ora sospesa tra passato e futuro. I temi affrontati vanno dalla crisi del modello interpretativo coniato negli anni Ottanta, ai limiti legati alla continuità tra vecchi e nuovi assetti economico-sociali, a quelli intrinseci al modello di microimpresa manifatturiera, con i rischi della mancata evoluzione di percorsi imprenditoriali troppo legati a prerogative famigliari e di genere, all’incapacità di scrollarsi da nessi centenari per adottarne altri più avanzati, come quelli che muovono le scelte professionali di giovani e donne. Una delle ipotesi di rilancio si basa su un’estesa ricerca empirica condotta sulle piccole destinazioni turistiche italiane, con l’obiettivo di innalzare la competitività del turismo regionale e fare della sostenibilità il fattore determinante del suo successo.

Author: Gianluca Goffi. Publisher: FrancoAngeli Milano. ISBN: 9788856811384, Mar 1, 2010

Il management delle destinazioni turistiche è da tempo al centro del dibattito scientifico, sopra... more Il management delle destinazioni turistiche è da tempo al centro del dibattito scientifico, soprattutto negli ultimi anni, visti i notevoli cambiamenti nel mondo del turismo. Per una nazione che guarda al futuro di questo settore, valorizzare il suo enorme patrimonio è una condizione per lo sviluppo. Non può sfuggire che la logica è sempre più quella dell'Italia dei territori small and mid-sized, caratterizzati da autentici tesori paesaggistici e storico-artistici: il turista, infatti, si sta orientando verso esperienze intense che queste aree, forse più di altre, possono far vivere. Il caso applicato di questo studio - Senigallia e le Valli Misa e Nevola - rientra in questa tipologia: un litorale turisticamente sviluppato con un entroterra dalle ricchezze notevoli. Senigallia è una destinazione con un brand affermato che non è sfuggita ad una fase di declino del prodotto balneare tradizionale e si incontra con una vocazione d'offerta integrata ancora da sviluppare nell'interno.
Le opportunità sono da una parte quelle di diversificare l'offerta balneare attuando al contempo una politica di branding e di comunicazione efficace e, dall'altra, di attrarre risorse, investimenti e flussi turistici nell'entroterra. L'ottica strategica della soddisfazione del cliente richiede a monte un sistema di offerta di qualità, al quale dovrebbero partecipare le imprese turistiche, con un orientamento al marketing e un rinnovamento delle strutture. Per studiare questi temi è stato somministrato un questionario ad un campione rappresentativo di strutture ricettive. In questo volume trova compimento un percorso di studio già avviato. La situazione di tali aree è simile a quella di tante altre in Italia: è per questo che le considerazioni proposte possono conservare la loro validità oltre l'ambito strettamente locale.

FrancoAngeli Milano, Mar 1, 2009

In queste pagine vengono riportati i risultati di un progetto di ricerca lungo e articolato che h... more In queste pagine vengono riportati i risultati di un progetto di ricerca lungo e articolato che ha coinvolto Enti come il Comune e il Centro per l'Impiego di Senigallia, la Provincia di Ancona, l'Istat Marche, ma anche le parti sociali, studiosi del territorio e, soprattutto, le donne disoccupate.
La prima fase ha prodotto un rapporto presentato l'8 marzo 2008, ma il dato statistico puro, riferito ad un mondo così complesso, non può che fornire una prima fotografia, suggerire delle direzioni da percorrere. Per questo la seconda fase è stata cruciale: la realizzazione di interviste ad un campione rappresentativo di disoccupate iscritte al Centro per l'Impiego. Si è cercato di capire, quali fossero le loro condizioni, i percorsi lavorativi, le intenzioni, i desideri e le criticità. Sono stati quindi indagati anche gli aspetti più importanti della condizione femminile: la vita familiare, il lavoro domestico, la cura dei figli e l'assistenza agli anziani; un'analisi solo sul mercato del lavoro avrebbe colto soltanto alcune sfaccettature della situazione. L'ultima fase - l'intervista ai testimoni qualificati e il focus group con le parti sociali - è servita per approfondire alcune tematiche ed ottenere indicazioni per la condivisione di un percorso comune.
Il volume, oltre che su problematiche legate al mondo del lavoro e di tipo conciliativo, spazia anche sull'immigrazione, sull'imprenditoria femminile, sul rapporto fra donne e povertà. Si è voluto cioè offrire un quadro del mondo femminile quanto più completo. Ciò che ne deriva non fa che confermare che nel mondo del lavoro, della "buona" occupazione e nella società c'è bisogno di sempre più donne. Ma per accendere il motore del lavoro femminile e attivare questo fondamentale moltiplicatore dell'economia assumono un ruolo fondamentale i servizi, in modo da permettere alla donna di trovare il tempo per sé, per il lavoro e per la famiglia: la realizzazione in ognuna di queste sfere va di pari passo con le altre.

Authors: Giovanni Dini, Gianluca Goffi Publisher: FrancoAngeli Milano. ISBN: 9788856804508, Jan 1, 2008

Per sintetizzare un quadro conoscitivo di un territorio articolato come quello del Fermano e del ... more Per sintetizzare un quadro conoscitivo di un territorio articolato come quello del Fermano e del Piceno non restava altro da fare che analizzarne sistematicamente tutte le possibili variabili - demografiche, infrastrutturali, imprenditoriali, occupazionali - avendo cura di disporre di informazioni le più disaggregate. Ciò per dare conto delle particolarità e delle differenze che sono poi la ricchezza di quest'area delle Marche (una regione non troppo nota dell'Italia di oggi) che riassume la grande articolazione di ciò che si denomina made in Italy.
Conoscere per capire: è quanto cerca di fare questo volume, realizzato dopo una lunga attività di ricerca condotta sul territorio presso le imprese, gli enti e i soggetti protagonisti dell'economia dai quali sono scaturite indicazioni tanto molteplici da essere difficilmente riassumibili.
L'analisi delle potenzialità e dei limiti di questa realtà economica mostra un territorio con un ampio margine di evoluzione, a patto di affrontare alcuni vincoli di fondo che ne frenano le dinamiche. Tra essi, vi è in primo luogo il capitale umano che fa capo al lavoro e all'imprenditoria, la cui formazione e il cui sviluppo non possono essere lasciati al caso se si vuole perseverare nelle scelte di qualificazione dei prodotti e dei servizi; scelte che danno mostra di operare con efficacia sui mercati internazionali, fra l'altro in un settore esposto alla concorrenza come quello calzaturiero. Ma l'economia del Piceno e del Fermano non è fatta solo di calzature, made in Italy tradizionale e turismo balneare: quello che occorre saper fare è trovare le sinergie giuste tra produzioni tipiche e nuove domande, tra settori nuovi e strutture urbane ereditate dalla storia, tra il mare e le differenti vocazioni d'offerta turistica della zona.

Author: Gianluca Goffi. Publisher: FrancoAngeli, Milano. ISBN: 8846477596 , Apr 1, 2006

Il volume offre una lettura del "percorso" compiuto, a livello economico, dal territorio di Senig... more Il volume offre una lettura del "percorso" compiuto, a livello economico, dal territorio di Senigallia e delle Valli del Misa e del Nevola nel medio-lungo periodo, tenendo conto di come le dinamiche economiche generali siano espressione degli andamenti di varie componenti - variabili demografiche, tessuto produttivo, mercato del lavoro, consumi, sistema creditizio, industria turistica. Ci si sofferma sull'industria turistica concentrata a Senigallia, una delle principali realtà nel panorama regionale. Negli ultimi anni si sono registrati importanti cambiamenti che hanno mutato il concetto di concorrenza e la stessa idea di turismo. Molte località e strutture rischiano di essere relegate a un ruolo marginale se non si procederà in maniera tempestiva con innovazioni e investimenti sostanziali.

Proceedings of the Italian Marketing Society Conference 2021 “Trasformazione digitale dei mercati: il marketing nella creazione di valore per le imprese e la società” Marche Polytechnic University, October 14-15, Ancona, Italy, ISBN 978-88-943918-6-2, 2021

This study aims to assess whether a relationship exists between sustainability engagement and tou... more This study aims to assess whether a relationship exists between sustainability engagement and tour operators’ (TOs) performances. A large sample of 201 TOs from different countries participated in the survey. Principal component analysis was performed and a regression model developed to analyze the relationship among variables. Results show that the implementation of sustainable practices and the strengthening of local economic linkages have a positive and significant influence on firms’ performance (FP).

Proceedings of the global conference on services and retail management, 2021

Tourism should contribute to address the needs and interests of the poor and vulnerable local com... more Tourism should contribute to address the needs and interests of the poor and vulnerable local
communities (Boluk, Cavaliere, & Higgins-Desbiolles, 2019). The study aims at analyzing how
sustainable tourism is in Rio de Janeiro, Brazil, and whether sustainable tourism has an impact on
the living standards of poor and vulnerable local communities. Rio de Janeiro was chosen as the
applied case since it is plagued with widespread urban poverty, greater income inequality, and high
criminality levels (Motte-Baumvol and Nassi, 2012; Frisch, 2012; Imas and Weston, 2011; Riccio
et al. 2013; Oosterbaan and van Wijk, 2015; Kerstenetzky and Santos, 2009; Lacerda, 2014;
Szwarcwald, Andrade, and Bastos, 2002). The research is part of a large study about sustainable
tourism in developing countries (Goffi, Cucculelli, and Masiero, 2019). Tourism stakeholders
including hotel managers, tourism scholars, travel agency managers, tour guides and public
tourism managers were surveyed in Rio de Janeiro. A total of 306 valid questionnaires were
received. Respondents were asked to rate on a 5-point Likert scale more than twenty attributes
related to the sustainability of local tourism development, and four indicators useful to measure
the socioeconomic impact of tourism on poor and vulnerable communities (improvement of living
standards, social impacts, effects on local businesses and on local employment). Mean values and
standard deviations were determined for each attribute. Subsequently, a principal component
analysis (PCA) was applied to reduce the number of attributes, and the resulting components were
used as independent variables in an ordered logit model. The four indicators mentioned above were
used as dependent variables. The results show that all the sustainability attributes were low rated
by the respondents and, among them, the ones related to clean and efficient public administration
received the lowest rating (2 or below). The attributes associated with sustainable tourism policy,
destination management and environmental sustainability also received a low rating (<3).
Moreover, the findings show that all the components resulting from the PCA have a positive impact
on the four indicators measuring the socioeconomic impact of tourism on poor and vulnerable
communities in Rio de Janeiro. The results indicate that the tourism industry in Rio de Janeiro is
not sufficiently focused on sustainability, and that sustainable tourism has a role in improving the
living standards of the poor and vulnerable local communities. Empirical evidence suggests that it
is no longer possible to continue carrying out isolated policies on tourism sustainability, and that
a new model of sustainable tourism that favorably affects the local socioeconomic development
should be implemented.

TOURMAN 2021 Restarting tourism, travel and hospitality: The day after, 2021

Islands are major tourism attractions worldwide, often presenting fragile environmental condition... more Islands are major tourism attractions worldwide, often presenting fragile environmental conditions (Kerr, 2005), where negative impacts are more evident than in other types of destinations (Carlsen and Butler, 2011; Gossling, 2003). This study was conducted in Santa Teresa di Gallura, a coastal tourism destination located in Sardinia (Italy), the second larget island in the Mediterannean. Specifically, it aims to investigate whether visitors’ expectations in term of quality and preservation of tourism resources is met in the destination under analysis (R1), and to analyse the relationship between the stewardship of local tourism resources and the intention to return to the destination in the short term (R2).

TOURMAN 2021 Restarting tourism, travel and hospitality: The day after, 2021

The study has a twofold purpose: to investigate how sustainable tourism is in Salvador de Bahia, ... more The study has a twofold purpose: to investigate how sustainable tourism is in Salvador de Bahia, Brazil (RQ1); to analyse whether sustainable tourism has an impact on living standards of poor local communities (RQ2). Previous literature on tourism and poverty reduction in developing countries have mostly focused on community based tourism and pro-poor tourism (Spenceley and Meyer, 2012). The central issue for the development of a more sustainable tourism model in developing countries is to demonstrate that sustainability contributes to improving the living standards for poor communities. Salvador de Bahia was chosen as the applied case since it is the most populated and the most visited city of the less developed Brazilian region, the Nordeste (Northeast) (Pegas, Weaver and Castley, 2015). Socioeconomic indicators point to the Northeast as the most impoverished Brazilian region, with more than 50% of the population living in poverty (Jeff, 2011).

Italian Marketing Society Conference “Marketing 4.0: le sfide della multicanalità”, Università Cattolica del Sacro Cuore, Piacenza (Italy). October 24-25, 2019. ISBN: 978-88-943918-3-1., 2019

This paper investigates whether the quality and preservation of destination’s resources meet tour... more This paper investigates whether the quality and preservation of destination’s resources meet tourists’ expectations and is capable to influence their satisfaction and intention to return. A quantitative questionnaire was developed and administered to tourists in Riva del Garda, Italy. An importance-performance analysis, a principal component analysis and a structural equation model have been developed. Findings reveal that the preservation of local resources is a critical area that needs to be improved. Results also show that even if the quality and preservation of destination’s resources are primary issues for tourists, only quality affects their satisfaction and intention to return to Lake Garda. However, quality and preservation are not disconnected constructs, as the quality of destination’s resources in the mid- and long-term is affected by their preservation. Lake Garda due to the richness and diversity of its natural and historical heritage is in a strong competitive position. The challenge for destination managers is to connect tourists to its history, people and culture, while at the same time preserving the local environment.

Proceedings of the International Conference On Tourism (ICOT 2016) New Challenges and Boundaries in Tourism: Policies, Innovations and Strategies. Konstantinos Andriotis (Editor), 2016

This paper is aimed at understanding if package tourists are interested in sustainable travel exp... more This paper is aimed at understanding if package tourists are interested in sustainable travel experiences, and at identifying areas of priority towards more sustainable hotels’ operations and management. A survey
questionnaire has been designed including items related to the sustainability of the vacation, and submitted to package tourists in Punta Cana, Dominican Republic, receiving 307 responses. A descriptive statistical analysis and an importance-performance analysis has been
performed. Findings show that package tourists demonstrate a high interest in sustainability, even more than in classic features of the holiday. Results also highlight that more efforts should be made to move towards more sustainable business practices in all areas of business, concentrating on the environmental preservation, promotion of local culture an interactions with locals, avoiding tourists “enclavization” within the hotel area.

Proceedings of the International conference on Tourism (ICOT 2012) Setting the Agenda for Special Interest Tourism: Past Present and Future. Konstantinos Andriotis (Editor), Nov 1, 2012

Tourism destination competitiveness has become a crucial issue in today’s more challenging touris... more Tourism destination competitiveness has become a crucial issue in today’s more challenging tourism market. The paper extends Richie and Crouch’s (2000) model and develops a set of indicators that considers the different issues concerning tourism competitiveness. The indicators are focused on the various dimensions of sustainability. The aim of the paper is to test whether and to what extent the current set of indicators integrated into the present model can help explaining the competitiveness of a tourist destination. The model is tested on a unique dataset of 610 Italian Destinations of Excellence. Principal Component Analysis is applied on the responses to the items measuring destination competitiveness.

This dissertation consists of three related essays on package tourism and sustainability. While t... more This dissertation consists of three related essays on package tourism and sustainability. While the first two essays might be referred to as companion essays and use the same dataset, the third essay uses a different dataset. The first dataset consists of 307 package tourists interviewed in Dominican Republic; the second dataset is composed by 204 tour operators worldwide. The two datasets are complementary, in order to investigate sustainability in the package tourism both from supply side (including destinations and tourism businesses, such as hotels and tour operators) and demand side (package tourists.)
Mass package tourism is one of the main causes behind the ecological problems of many coastal destinations. It was initially considered incompatible with the notion of sustainability, but it is now recognized as potentially being able to incorporate more sustainable policies and practices. The first essay introduces a set of sustainability practices in package tourism and tests their role in explaining the competitiveness of a “sun and sand” tourism destination. The essay presents the results of research undertaken in Dominican Republic, one of the world’s leading markets for mass sun and sand tourism. A survey questionnaire was designed including items related to the sustainability of the vacation, and submitted to package tourists. To reduce the large set of items to a smaller one, a principal component analysis (PCA) is performed. Then, the relationship of dependency between the dependent variables measuring destination competitiveness and the components resulting from PCA is analysed by performing a regression analysis. The empirical result shows that sustainability is positively associated to the competitiveness of the tourism destination. It supports the hypothesis that sustainable tourism development is not only good for preserving the local ecosystem, but also for improving destination competitiveness.
It is well established that tourists’ overall satisfaction is partially determined by the assessment of different attributes. Although there is wealth of literature on the growing interest of tourists for an intact environment and authentic culture, a direct test on the relationship between sustainability of package tourism and tourists’ satisfaction has never been performed; therefore, the second essay is aimed at examining whether there is a relationship with: i) overall tourists’ satisfaction; ii) intention to rebook. A principal component analysis was performed to reduce the large set of variables regarding the sustainability assessment to a smaller one; then, the relationship of dependency between the two dependent variables and the components resulting from the PCA is analysed by estimating two ordered logit models. Empirical results show that a sustainable offer could improve customers’ satisfaction and increase their fidelization. The essay is also aimed at understanding if package tourists are aware of sustainability issues and demanding more sustainable travel experiences. Hence, a descriptive statistical analysis and an importance-performance analysis were performed.
Competitive pressures, changes of consumer preferences, new distributions channels and technological innovations have produced a change in the characteristics of tourism packages. Tour operators have progressively recognized that tourists have become increasingly aware of sustainability issues. Some tour operators have started to undertake corporate social responsibility (CSR) initiatives in order to avoid the menace of being seen as irresponsible firms. Studies on CSR in tourism to date have largely focused on hotels rather than tour operators.
In the third essay, an empirical study was conducted with a sample composed by 204 tour operators worldwide, for a better understanding of the CSR initiatives in the tour operating business. This study proposes and tests a framework to assess CSR understanding and implementing by tour operators. A questionnaire has been designed listing the most relevant dimensions of what is currently referred as CSR practices in tour operating business. Through a principal component analysis and a subsequent binary logistic regression analysis it was tested if there is a relationship between CSR practices and profits’ growth. Empirical evidence supports the relevance of CSR practices as a determinant of profits’ growth. Moreover, sustainability seems to embody visions and values of most of tour operators interviewed. No insurmountable obstacles on adopting CSR initiatives have been detected.

Competitiveness has been identified in the tourism literature as a critical factor for the succe... more Competitiveness has been identified in the tourism literature as a critical factor for the success of tourism destinations. Many studies focus on the main factors affecting destination competitiveness. Nevertheless, there is still no evidence of a significant impact of these factors on the performance of a destination. This study aims at filling this gap, by adapting and extending the Richie & Crouch’s model and applying it on a unique dataset of 610 small and medium Italian Destinations of Excellence. To reduce the large set of variables, a principal component analysis (PCA) has been performed. The dependency between the performance scores and the explanatory variables has been then analysed by an ordinary least square and a partial least square regression. The empirical findings show that a sustainable tourism policy and management is not only good for preserving the ecologic balance and for minimizing negative cultural and social impacts, but has a great importance for improving the competitiveness of a tourism destination. The model has also been applied to measure the competitiveness of two leading tourism destinations in Latin America: Rio de Janeiro and Salvador de Bahia. Despite Brazil will hosts both the FIFA World Cup 2014 and the Olympic Games 2016, the competitiveness of Brazilian tourism destinations is still not adequately studied. Primary quantitative data were collected through experts’ judgement: 277 usable responses were received in the case of Rio de Janeiro, 164 in the case of Salvador. The evidences provide tourism policy makers and stakeholders with a valuable and accurate body of data on which to base their future destination management strategies.

Encyclopedia of Tourism Management and Marketing, 2022

giaNluCa goffi (Zapata Campos et al., 2018). Package holiday operators have therefore evolved ove... more giaNluCa goffi (Zapata Campos et al., 2018). Package holiday operators have therefore evolved over the last 60 years from being companies that tended to revolve around colourful owners or managing directors to modern businesses following clear lines of corporate social responsibility. graham busby References

Book: Tourism Sustainability. Insights and reflections (pp.69-89). Ed: Linda Osti. Publisher: Aracne, 2019

Nel corso dei decenni, il turismo ha registrato una continua crescita e un'ampia diversificazione... more Nel corso dei decenni, il turismo ha registrato una continua crescita e un'ampia diversificazione, diventando uno dei settori economici in più rapido sviluppo al mondo e trasformandosi in un fattore chiave per il progresso socio-economico di diverse destinazioni nei paesi industrializzati, così come in quelli in via di sviluppo. La continua crescita e l'importanza del fenomeno hanno portato a un costante aumento degli studi scientifici sul turismo, provenienti principalmente da ambiti relativi alla gestione aziendale, al marketing, all'economia applicata e alla sostenibilità.

L’interesse per i distretti industriali nella letteratura economica è attribuibile al sorprendent... more L’interesse per i distretti industriali nella letteratura economica è attribuibile al sorprendente sviluppo nel periodo post-bellico di un nuovo modello produttivo cosiddetto della “Terza Italia” nella parte centro-nord-orientale del Paese. Questo modello caratterizza anche le Marche, una regione la cui attività imprenditoriale locale si basa principalmente sulle piccole imprese e su complesse relazioni tra queste e le comunità locali. La crisi economica ha evidenziato diverse carenze strutturali del modello, di conseguenza le concettualizzazioni prevalenti di distretti industriali e della Terza Italia vanno ripensate. Alcune lacune nella letteratura sui distretti industriali hanno precluso una valutazione più obiettiva dei punti di forza e di debolezza del modello della Terza Italia. L’approccio distrettuale può tuttavia risultare ancora utile nell’interpretare e superare le nuove fratture che si configurano nella tenuta del tessuto sociale ed economico.

Le competenze per costruire il futuro, 2018

The general Italian economic crisis triggered with the onset of the Eurozone has revealed several... more The general Italian economic crisis triggered with the onset of the Eurozone has revealed several structural weaknesses in the economy of the Marche region. It has also revealed how its industrial system based on the small family business sector is actually less of a break with the region’s agricultural heritage than previously assumed. Structural continuities between the region’s agricultural heritage and its current mode of small business production may impede action to create new forms of economic organization necessary for succeeding in a rapidly changing world economy. At risk is the noteworthy economic equality that has enhanced the regional quality of life since World War II.

Sustainable Economy and Sustainable Employment: Approaches to Measuring Sustainability in Regional and Local Labour Market Monitoring, Publisher: Rainer Hampp Verlag, Editors: Christa Larsen, Sigrid Rand, Alfons Schmid, Rolf Keil, pp.411-439, Sep 1, 2014

In the increasingly competitive world tourism market, tourism destination competitiveness has bec... more In the increasingly competitive world tourism market, tourism destination competitiveness has become a major challenge for many destinations. The paper extends the Richie and Crouch (2000) model and develops a set of indicators of destination competitiveness particularly focused on the various dimensions of sustainability. The objectives of the paper are: to test the validity of the model applying it to a unique dataset of 610 Italian destination of excellence, displaying the findings of a Principal Component Analysis performed on the indicators; to understand if sustainability issues have a certain role in the competitiveness of a destination; to analyse if education, training and skills of the personnel may in some way influence the performance of a tourist destination.

Il presente rapporto di ricerca è frutto di una indagine che ha come oggetto il mercato del lavor... more Il presente rapporto di ricerca è frutto di una indagine che ha come oggetto il mercato del lavoro femminile nelle Marche, in particolare le donne occupate. Un questionario on line è stato inviato alle occupate marchigiane iscritte ai sindacati e ha visto una partecipazione molto estesa di occupate marchigiane con 786 rispondenti. In questa ricerca vengono analizzate le condizioni delle donne occupate, i percorsi lavorativi, le criticità, ma anche gli aspetti più importanti della condizione femminile quali la vita familiare, il lavoro domestico, la cura dei figli e l’assistenza agli anziani. La componente femminile risulta fortemente penalizzata nel mercato del lavoro rispetto a quella maschile. Il mercato del lavoro femminile è caratterizzato da salari più bassi, segregazione occupazionale, oltre che da più incerte prospettive di carriera. Inoltre, per le donne occupate conciliare lavoro e impegni famigliari è estremamente complicato, a causa della carenza e ai costi dei servizi per l’infanzia e gli anziani.

Una grande quantità di dati amministrativi viene raccolta dagli enti pubblici e il costo dell'uti... more Una grande quantità di dati amministrativi viene raccolta dagli enti pubblici e il costo dell'utilizzo di questi dati per la ricerca sono di solito molto ridotti rispetto al costo della raccolta di nuovi dati. Con il progredire dei mezzi informatici e statistici, è aumentato il numero degli studi empirici che ne fanno utilizzo. In questo contributo le dinamiche del mercato del lavoro della regione Marche vengono analizzate ricorrendo ai dati amministrativi.

La pubblicazione è stampata su carta riciclata nel rispetto delle norme per la tutela dell'ambien... more La pubblicazione è stampata su carta riciclata nel rispetto delle norme per la tutela dell'ambiente Il Settore Turistico nella provincia di Ancona