Hartini Ahmad - Academia.edu (original) (raw)
Papers by Hartini Ahmad
Advances in knowledge acquisition, transfer and management book series, Oct 15, 2012
Internal communication is very significant to communicate change effectively in the large compani... more Internal communication is very significant to communicate change effectively in the large companies and support the employees' commitment to change as reported in this current study. Therefore, the study intends to fill the gaps in the relationship between Internal Communication and Employees' Commitment to Change. The research framework is a hypothetical deduction based on the Lewin's Three Step Model, which came out from the literature review that the Internal Communication influences the Employees' Commitment to Change. The study embarked on the quantitative survey that was sent out to the employees from the Malaysian large companies and the various sectors. The study used a stratified and simple random sampling to ensure the representatives from each identified clusters. The key findings showed that the clear information and leaders' effort to communicate change to their employees related heavily on the Employees' Commitment to Change. This study meets the objectives that successfully discovered that the Internal Communication influence the employees' commitment to change, and hope it could contribute to the body of knowledge, particularly contributed to the Strategic Management field. In terms of the practical implication, this study could assist both top management and employees to appreciate the environment for the commitment to change in order to meet the desirable results.
The purpose of this study is to draw attention to the business process re-engineering (BPR), a ra... more The purpose of this study is to draw attention to the business process re-engineering (BPR), a radical process change for a volatile environment. The study explores the concepts of BPR and its relations to organizational performance through a literature review. Numerous researches have reported on the BPR factors like change management and customer focus, which are highly recommended in the literature review. The BPR influences organizational performance both financially and non-financially. The implementation of the BPR offers the organization with sustainable competitive advantages
Journal of Systems andInformation Technology, 2018
Political, Economic, Socio-demographic (including Education), Technological, Environment, and Leg... more Political, Economic, Socio-demographic (including Education), Technological, Environment, and Legislative (PESTEL) is the tool analysis to understand the current status and future needs of the external environment factors that people have. The PESTEL analysis is a strategic planning technique that provides a useful framework for analyzing the environmental pressures on rural people. The PESTEL aspects generating considerable interest in terms of the nature of it in a certain context of the study. There is limited knowledge of the holistic nature of PESTEL on the rural community and regional development in Malaysia. It is observed that there is limited support on certain PESTEL aspects that is important for some people based on different demographic profiles such as gender, age, income, occupation, etc. What people have and what aspects they want to have more. The outcomes of this study would contribute to the policymaker, such as the Ministry of Rural and Regional Development (MRRD), and raise the attention at the national as well as the international levels, particularly in the change management era in Malaysia and Indonesia. Particularly in the Covid-19 pandemic faced by the world recently.
International Journal of Supply Chain Management, 2019
This paper investigates the relationship between the internal supply chain quality management and... more This paper investigates the relationship between the internal supply chain quality management and company performance. The quality management of the internal supply chain is the evergreen research theme in the Halal business process. The research methods utilized the case study approach and collect in-depth information on a single case study. The paper answers the relationship between internal supply chain quality management and the performance of a company. The themes emerged are in terms of the quality control and quality assurance, and technological advent of the internal supply chain. The relationships of the themes identified the business process management and operational excellence as crucial for meeting customers’ demand and expectations. The recommendations for increasing the company performance, besides the quality, are speed, efficiency, flexibility, and capacity.
International Review of Management and Business Research, 2014
The study reveals the influence of change management (hard and soft systems) on operational excel... more The study reveals the influence of change management (hard and soft systems) on operational excellence in Electrical and Electronics (E&E) Industry. The hard systems consist of technology, structure, and strategy, and soft systems include leadership, human resource, and culture. A survey of a sample of Malaysia’s manufacturing leading sector, E&E industry was conducted. Among the key findings, there was a positive relationship between organic structure, operations strategy, transformational leadership style and human resource practices on achievement of operational excellence. The results showed that organic structure and operations strategy have effect on the achievement of operational excellence. Conversely, the manufacturing technology has not effect on operational excellence of Malaysian E&E manufacturing companies in which the hypotheses was not supported. Similarly, transformational leadership style and human resource practices were found to have an effect on the achievement o...
Improvisation is currently considered to be novel in the business activity.Due to limited study o... more Improvisation is currently considered to be novel in the business activity.Due to limited study on improvisation in Malaysian businesses, this paper aims to investigate the influence of environmental factors towards the organizational improvisation. Specifically, organizational resources which include tangible and intangible resources as well as the external environmental factors in which comprise of market and technological turbulence and competitive intensity are the factors determined to influence organizational improvisation.By examining 106 small medium-sized enterprises (SMEs) in northern region Malaysia, we found that internal and external environmental factors were able to influence the organizational improvisation.This finding outlines that the SME entrepreneurs should highlight the substantial effect of external and internal factors which are able to influence the spontaneity and creativity in decision making and execution process in sustaining the firm performance.Theoret...
Small and Medium Enterprises (SMEs) significantly contribute to the country, especially in the Gr... more Small and Medium Enterprises (SMEs) significantly contribute to the country, especially in the Gross Domestic Product (GDP), employment and exports. However, with the challenging in external environment, SMEs must innovate in order to compete and survive in the business environment. The objective of this study is to identify the profile of SMEs and investigate the type of innovation that are predominant in the food and beverage manufacturing SMEs.Data were collected using questionnaires from a sample of 277 SMEs. The study found that the majority of Malaysian food and beverage manufacturing SMEs located in Selangor and the majority type of business is sole proprietorships.There are three types of innovation undertaken by SMEs such as product innovation, process innovation and marketing innovation.SMEs' get resources from their internal and external to undertake innovation in their companies.
International Journal of Supply Chain Management, 2018
Purpose – The purpose this paper is to examine the relationship between the change management and... more Purpose – The purpose this paper is to examine the relationship between the change management and the operational excellence in the manufacturing companies (i.e. electrical and electronics). Design/ methodology/ approach –This study utilizes causal study using survey methods to ascertain the relationship between the management of change and operational excellence. The samples of the population were selected for the Electrical and Electronics sectors using the systematic random sampling method. Findings – The analysis found significant positive relationships between organic structure, operations strategy, transformational leadership style and human resource practices on operational excellence. The operations strategy influenced the most on the operational excellence. Research implications – The results of this study could promote a better understanding of the operational excellence in the electrical and electronics industry and its implications for activities concerning operation man...
International Journal of Research, 2016
Employees’ commitment seems to be vital in decision making for any organizations to be able in bu... more Employees’ commitment seems to be vital in decision making for any organizations to be able in business competition and to adapt with changes. The commitment among employees can be a crucial tool for improving their performance in organizations. Personality characteristics are highly considered as a strong recommendation while choosing change recipients to cope with organizational change. Personality traits characterized employees’ intention to commit to change in their company. The objectives of this study is to investigate the influence of personality traits on employee commitment to change. The present study attempts to add to the literature by exploring the role of personality traits in influencing employees’ commitment to change. Five-hundred fifty employees in Malaysian large companies were selected to respond to a structured questionnaire. Multiple regressions indicated that personality traits were found to have significant relationship to employees’ commitment to change (aff...
The Chairman/CEO of KLIA Premier Holdings Sendirian Berhad, Tan Sri Dato’ Dr. Ir. Jamilus bin Hus... more The Chairman/CEO of KLIA Premier Holdings Sendirian Berhad, Tan Sri Dato’ Dr. Ir. Jamilus bin Hussein was discussed with his personal assistance on the schedule for the 2nd week in November 2010 at the office in Bandar Baru Bangi, Selangor.It was at 8.35am in the morning and he made a final checked on the agenda for the company meeting with all the General Managers of the subsidiaries at 10.00am today.He needs to get all the updates on the performances of the subsidiaries in the group of companies. His concern was on the issue of incremental cost for the projects at Low Cost Carrier Terminal that still pending for handover to client Malaysia Airport Berhad.For example, inconsistency in material prices may, if not carefully planned and forecasted, may result in a delay, higher cost or even a failure of a project.Even this morning while in the car going to the office, he had a lot of thoughts on the plan to enhance the company business for competitiveness in order to continue leveragi...
The change in the way a tourism company operates its business is becoming crucial in order to rem... more The change in the way a tourism company operates its business is becoming crucial in order to remain relevant in a stiff business competition. One of the approaches is to change the processes of carrying out operations to give value to both company and its stakeholders. The purpose of this paper is to increase an understanding of the process change of the Global Distribution Systems (GDS), a webbased process change implemented in a travel company. A case study of Agadar Travel was conducted in order to understand the business process change embarked in the key processes. Semi-structured interviews were administered to the process owners and employees on the subject being investigated. The mind mapping and table of description were presented in order to understand the results in more in-depth. The analysis indicates after the implementation of the web-based processes change, significant improvements were achieved in terms of quality, flexibility, delivery, productivity, cost reductio...
Organizations can gain competitive advantage from lean production practices. Such practices enabl... more Organizations can gain competitive advantage from lean production practices. Such practices enable the organization to get superior performance through reduction of wastes and other related costs (Ohno, 2008).Industries are nowadays facing a problem of broad production in their organizations thus resulting to lots of wastage. This has seen many companies experience problems of waste along the supply chain and the liability to make the right products for customer satisfaction.Procurement managers are bound to embrace the essence of adopting lean production which is a business initiative to reduce waste in manufacture production.To this extent therefore, this initiative leverage companies to achieve long term competitive advantages by putting in place the proper production systems and technologies particularly with regard to product quality, shortening product design time, the reducing of wastage improving end customer satisfaction and inventory management (Womack &Jones). Organizatio...
The Malaysian Government has acquired a large shareholding in several Malaysian companies to meet... more The Malaysian Government has acquired a large shareholding in several Malaysian companies to meet national aspirations, social concerns and global challenges.Known as „Government-Linked Companies‟ or GLCs, they play a vital role in the country‟s economy.For the GLCs to sustain in the industry it is operated, it has to find ways to optimize the best practices in entrepreneurial orientation (EO) that can improve its organization competencies, particularly the performance. The data were collected from the firms meeting the criteria of government linked companies or GLCs throughout Malaysia.Administrative questionnaires have been distributed to all potential respondents and a total of 181 respondents finally reply the questionnaire completely.Descriptive statistics, correlation analysis and regression analysis were run to test the research hypotheses. Results showed that EO in GLCs is positively related to performance.The limitation suggest a gap for future research to be explored by va...
International Journal of Supply Chain Management, 2019
The paper presents a conceptual framework of the key factors of customers and suppliers in the im... more The paper presents a conceptual framework of the key factors of customers and suppliers in the implementation of smart manufacturing in the company. The field of the study related to competitiveness through cutting-edge technologies related to the Industrial Revolution 4.0. Hence, it shows accurate and effective decision-making in real-time from the smart manufacturing implementation. This comes together with the converging of the actual manufacturing technologies as an aid for the operations and productions. On the conceptual development, the journal articles, conference proceedings, books, dissertations, online news and newspaper, magazines related to smart manufacturing have been analyzed. A critical review creates an appropriate conceptual framework with the relationships of the key concepts of the link between customers and suppliers for the smart manufacturing implementation, as a contribution to the body of knowledge.
The area of Green information technology (IT) has become a signflcant issue for current organizat... more The area of Green information technology (IT) has become a signflcant issue for current organizations around the world because it is not only affects their profit margins but also the sustainability of environment through the increased in energy costs. Specflcally, in focusing of carbon emissions that meant organizations are motivated more than ever to monitor their sustainability environment. The imperative roles of carbon emissions into the area of Green IT where they believed in reductions of energy emissions can be made. Reviews of the literature(i.e.,DOI theory, TOE theory and technology adoption) and preliminary findings in manufacturing and services firms are presented. We classififirms into three main groups based on the earliness of green innovation adoption, namely adopters, prospectors, and laggards. Three groups of factors influencing adoption decisions are identiJied, including organizational, technology and environmental factors. Tnis paper accentuates the importance of adoption of Green IT, which can have a detrimental effect on business profitability and sustainability. Therefore, the results are interpreted and subsequently discussed. The paper is relevant to both researchers and business practitioners.
International Journal of Technology Diffusion, 2010
Despite growing academic and practical concerns about IT-transformed workplaces, little research ... more Despite growing academic and practical concerns about IT-transformed workplaces, little research empirically investigates these concerns. This paper adopts a unique approach to address these concerns by evaluating the appropriateness of traditional drivers of career salience in high IT working environments. Building on established measures of role stress, participation in decision making, job involvement and career salience, questionnaires were distributed to staff working in high IT organizations in Nigeria. Multiple regressions were run from a valid response of 223, resulting in the three traditional drivers accounting for 25% of the variance in career salience. Similarly, standardized ß coefficients indicate on job involvement (0.46) makes unique significant contribution to career salience. This finding is in line with sociotechnical theory—that changes in technical sub-system affect the social sub-system and vice versa. The finding also provides indirect exploratory support for ...
Business Process Management Journal, 2007
PurposeThe purpose of this paper is to examine the critical success factors of business process r... more PurposeThe purpose of this paper is to examine the critical success factors of business process reengineering (BPR) in higher education (HE).Design/methodology/approachEmpirical case studies collected from three private higher education institutions in Malaysia, which have embarked on BPR successfully.FindingsSeven factors were found to be critical to BPR implementation success. The factors are teamwork and quality culture, quality management system and satisfactory rewards, effective change management, less bureaucratic and participative, information technology/information system, effective project management and adequate financial resources.Research limitations/implicationsThe paper provides a framework for future research to explore organisational development in making BPR happen successfully.Originality/valueThis research contributes to studies of BPR in HE context, by considering the soft issues in its implementation.
The first computer-based reservation systems were operated by airlines.However, in the 1970s, som... more The first computer-based reservation systems were operated by airlines.However, in the 1970s, some airlines began to provide access to selected travel agents.A growing demand for tourism brought new requirements for technology, and this trend continues today (Dabas and Manaktola 2007). The tourist industry relies heavily on access to information and its dissemination.Therefore, the effective use of information technology (IT) is pivotal.New IT systems are being developed and rapidly diffused through the industry.The impacts are far reaching, and no players in tourism can escape the need to embrace IT in their business activities It is therefore essential that IT can supply an appropriate infrastructure that can facilitate key functions in the tourism industry (Kracht and Wang, 2009).A global distribution system (GDS) is the portal that travel agents use to make reservations for flights, hotels, vehicle rental, and other travel service bookings. In addition to providing travel agency...
Advances in knowledge acquisition, transfer and management book series, Oct 15, 2012
Internal communication is very significant to communicate change effectively in the large compani... more Internal communication is very significant to communicate change effectively in the large companies and support the employees' commitment to change as reported in this current study. Therefore, the study intends to fill the gaps in the relationship between Internal Communication and Employees' Commitment to Change. The research framework is a hypothetical deduction based on the Lewin's Three Step Model, which came out from the literature review that the Internal Communication influences the Employees' Commitment to Change. The study embarked on the quantitative survey that was sent out to the employees from the Malaysian large companies and the various sectors. The study used a stratified and simple random sampling to ensure the representatives from each identified clusters. The key findings showed that the clear information and leaders' effort to communicate change to their employees related heavily on the Employees' Commitment to Change. This study meets the objectives that successfully discovered that the Internal Communication influence the employees' commitment to change, and hope it could contribute to the body of knowledge, particularly contributed to the Strategic Management field. In terms of the practical implication, this study could assist both top management and employees to appreciate the environment for the commitment to change in order to meet the desirable results.
The purpose of this study is to draw attention to the business process re-engineering (BPR), a ra... more The purpose of this study is to draw attention to the business process re-engineering (BPR), a radical process change for a volatile environment. The study explores the concepts of BPR and its relations to organizational performance through a literature review. Numerous researches have reported on the BPR factors like change management and customer focus, which are highly recommended in the literature review. The BPR influences organizational performance both financially and non-financially. The implementation of the BPR offers the organization with sustainable competitive advantages
Journal of Systems andInformation Technology, 2018
Political, Economic, Socio-demographic (including Education), Technological, Environment, and Leg... more Political, Economic, Socio-demographic (including Education), Technological, Environment, and Legislative (PESTEL) is the tool analysis to understand the current status and future needs of the external environment factors that people have. The PESTEL analysis is a strategic planning technique that provides a useful framework for analyzing the environmental pressures on rural people. The PESTEL aspects generating considerable interest in terms of the nature of it in a certain context of the study. There is limited knowledge of the holistic nature of PESTEL on the rural community and regional development in Malaysia. It is observed that there is limited support on certain PESTEL aspects that is important for some people based on different demographic profiles such as gender, age, income, occupation, etc. What people have and what aspects they want to have more. The outcomes of this study would contribute to the policymaker, such as the Ministry of Rural and Regional Development (MRRD), and raise the attention at the national as well as the international levels, particularly in the change management era in Malaysia and Indonesia. Particularly in the Covid-19 pandemic faced by the world recently.
International Journal of Supply Chain Management, 2019
This paper investigates the relationship between the internal supply chain quality management and... more This paper investigates the relationship between the internal supply chain quality management and company performance. The quality management of the internal supply chain is the evergreen research theme in the Halal business process. The research methods utilized the case study approach and collect in-depth information on a single case study. The paper answers the relationship between internal supply chain quality management and the performance of a company. The themes emerged are in terms of the quality control and quality assurance, and technological advent of the internal supply chain. The relationships of the themes identified the business process management and operational excellence as crucial for meeting customers’ demand and expectations. The recommendations for increasing the company performance, besides the quality, are speed, efficiency, flexibility, and capacity.
International Review of Management and Business Research, 2014
The study reveals the influence of change management (hard and soft systems) on operational excel... more The study reveals the influence of change management (hard and soft systems) on operational excellence in Electrical and Electronics (E&E) Industry. The hard systems consist of technology, structure, and strategy, and soft systems include leadership, human resource, and culture. A survey of a sample of Malaysia’s manufacturing leading sector, E&E industry was conducted. Among the key findings, there was a positive relationship between organic structure, operations strategy, transformational leadership style and human resource practices on achievement of operational excellence. The results showed that organic structure and operations strategy have effect on the achievement of operational excellence. Conversely, the manufacturing technology has not effect on operational excellence of Malaysian E&E manufacturing companies in which the hypotheses was not supported. Similarly, transformational leadership style and human resource practices were found to have an effect on the achievement o...
Improvisation is currently considered to be novel in the business activity.Due to limited study o... more Improvisation is currently considered to be novel in the business activity.Due to limited study on improvisation in Malaysian businesses, this paper aims to investigate the influence of environmental factors towards the organizational improvisation. Specifically, organizational resources which include tangible and intangible resources as well as the external environmental factors in which comprise of market and technological turbulence and competitive intensity are the factors determined to influence organizational improvisation.By examining 106 small medium-sized enterprises (SMEs) in northern region Malaysia, we found that internal and external environmental factors were able to influence the organizational improvisation.This finding outlines that the SME entrepreneurs should highlight the substantial effect of external and internal factors which are able to influence the spontaneity and creativity in decision making and execution process in sustaining the firm performance.Theoret...
Small and Medium Enterprises (SMEs) significantly contribute to the country, especially in the Gr... more Small and Medium Enterprises (SMEs) significantly contribute to the country, especially in the Gross Domestic Product (GDP), employment and exports. However, with the challenging in external environment, SMEs must innovate in order to compete and survive in the business environment. The objective of this study is to identify the profile of SMEs and investigate the type of innovation that are predominant in the food and beverage manufacturing SMEs.Data were collected using questionnaires from a sample of 277 SMEs. The study found that the majority of Malaysian food and beverage manufacturing SMEs located in Selangor and the majority type of business is sole proprietorships.There are three types of innovation undertaken by SMEs such as product innovation, process innovation and marketing innovation.SMEs' get resources from their internal and external to undertake innovation in their companies.
International Journal of Supply Chain Management, 2018
Purpose – The purpose this paper is to examine the relationship between the change management and... more Purpose – The purpose this paper is to examine the relationship between the change management and the operational excellence in the manufacturing companies (i.e. electrical and electronics). Design/ methodology/ approach –This study utilizes causal study using survey methods to ascertain the relationship between the management of change and operational excellence. The samples of the population were selected for the Electrical and Electronics sectors using the systematic random sampling method. Findings – The analysis found significant positive relationships between organic structure, operations strategy, transformational leadership style and human resource practices on operational excellence. The operations strategy influenced the most on the operational excellence. Research implications – The results of this study could promote a better understanding of the operational excellence in the electrical and electronics industry and its implications for activities concerning operation man...
International Journal of Research, 2016
Employees’ commitment seems to be vital in decision making for any organizations to be able in bu... more Employees’ commitment seems to be vital in decision making for any organizations to be able in business competition and to adapt with changes. The commitment among employees can be a crucial tool for improving their performance in organizations. Personality characteristics are highly considered as a strong recommendation while choosing change recipients to cope with organizational change. Personality traits characterized employees’ intention to commit to change in their company. The objectives of this study is to investigate the influence of personality traits on employee commitment to change. The present study attempts to add to the literature by exploring the role of personality traits in influencing employees’ commitment to change. Five-hundred fifty employees in Malaysian large companies were selected to respond to a structured questionnaire. Multiple regressions indicated that personality traits were found to have significant relationship to employees’ commitment to change (aff...
The Chairman/CEO of KLIA Premier Holdings Sendirian Berhad, Tan Sri Dato’ Dr. Ir. Jamilus bin Hus... more The Chairman/CEO of KLIA Premier Holdings Sendirian Berhad, Tan Sri Dato’ Dr. Ir. Jamilus bin Hussein was discussed with his personal assistance on the schedule for the 2nd week in November 2010 at the office in Bandar Baru Bangi, Selangor.It was at 8.35am in the morning and he made a final checked on the agenda for the company meeting with all the General Managers of the subsidiaries at 10.00am today.He needs to get all the updates on the performances of the subsidiaries in the group of companies. His concern was on the issue of incremental cost for the projects at Low Cost Carrier Terminal that still pending for handover to client Malaysia Airport Berhad.For example, inconsistency in material prices may, if not carefully planned and forecasted, may result in a delay, higher cost or even a failure of a project.Even this morning while in the car going to the office, he had a lot of thoughts on the plan to enhance the company business for competitiveness in order to continue leveragi...
The change in the way a tourism company operates its business is becoming crucial in order to rem... more The change in the way a tourism company operates its business is becoming crucial in order to remain relevant in a stiff business competition. One of the approaches is to change the processes of carrying out operations to give value to both company and its stakeholders. The purpose of this paper is to increase an understanding of the process change of the Global Distribution Systems (GDS), a webbased process change implemented in a travel company. A case study of Agadar Travel was conducted in order to understand the business process change embarked in the key processes. Semi-structured interviews were administered to the process owners and employees on the subject being investigated. The mind mapping and table of description were presented in order to understand the results in more in-depth. The analysis indicates after the implementation of the web-based processes change, significant improvements were achieved in terms of quality, flexibility, delivery, productivity, cost reductio...
Organizations can gain competitive advantage from lean production practices. Such practices enabl... more Organizations can gain competitive advantage from lean production practices. Such practices enable the organization to get superior performance through reduction of wastes and other related costs (Ohno, 2008).Industries are nowadays facing a problem of broad production in their organizations thus resulting to lots of wastage. This has seen many companies experience problems of waste along the supply chain and the liability to make the right products for customer satisfaction.Procurement managers are bound to embrace the essence of adopting lean production which is a business initiative to reduce waste in manufacture production.To this extent therefore, this initiative leverage companies to achieve long term competitive advantages by putting in place the proper production systems and technologies particularly with regard to product quality, shortening product design time, the reducing of wastage improving end customer satisfaction and inventory management (Womack &Jones). Organizatio...
The Malaysian Government has acquired a large shareholding in several Malaysian companies to meet... more The Malaysian Government has acquired a large shareholding in several Malaysian companies to meet national aspirations, social concerns and global challenges.Known as „Government-Linked Companies‟ or GLCs, they play a vital role in the country‟s economy.For the GLCs to sustain in the industry it is operated, it has to find ways to optimize the best practices in entrepreneurial orientation (EO) that can improve its organization competencies, particularly the performance. The data were collected from the firms meeting the criteria of government linked companies or GLCs throughout Malaysia.Administrative questionnaires have been distributed to all potential respondents and a total of 181 respondents finally reply the questionnaire completely.Descriptive statistics, correlation analysis and regression analysis were run to test the research hypotheses. Results showed that EO in GLCs is positively related to performance.The limitation suggest a gap for future research to be explored by va...
International Journal of Supply Chain Management, 2019
The paper presents a conceptual framework of the key factors of customers and suppliers in the im... more The paper presents a conceptual framework of the key factors of customers and suppliers in the implementation of smart manufacturing in the company. The field of the study related to competitiveness through cutting-edge technologies related to the Industrial Revolution 4.0. Hence, it shows accurate and effective decision-making in real-time from the smart manufacturing implementation. This comes together with the converging of the actual manufacturing technologies as an aid for the operations and productions. On the conceptual development, the journal articles, conference proceedings, books, dissertations, online news and newspaper, magazines related to smart manufacturing have been analyzed. A critical review creates an appropriate conceptual framework with the relationships of the key concepts of the link between customers and suppliers for the smart manufacturing implementation, as a contribution to the body of knowledge.
The area of Green information technology (IT) has become a signflcant issue for current organizat... more The area of Green information technology (IT) has become a signflcant issue for current organizations around the world because it is not only affects their profit margins but also the sustainability of environment through the increased in energy costs. Specflcally, in focusing of carbon emissions that meant organizations are motivated more than ever to monitor their sustainability environment. The imperative roles of carbon emissions into the area of Green IT where they believed in reductions of energy emissions can be made. Reviews of the literature(i.e.,DOI theory, TOE theory and technology adoption) and preliminary findings in manufacturing and services firms are presented. We classififirms into three main groups based on the earliness of green innovation adoption, namely adopters, prospectors, and laggards. Three groups of factors influencing adoption decisions are identiJied, including organizational, technology and environmental factors. Tnis paper accentuates the importance of adoption of Green IT, which can have a detrimental effect on business profitability and sustainability. Therefore, the results are interpreted and subsequently discussed. The paper is relevant to both researchers and business practitioners.
International Journal of Technology Diffusion, 2010
Despite growing academic and practical concerns about IT-transformed workplaces, little research ... more Despite growing academic and practical concerns about IT-transformed workplaces, little research empirically investigates these concerns. This paper adopts a unique approach to address these concerns by evaluating the appropriateness of traditional drivers of career salience in high IT working environments. Building on established measures of role stress, participation in decision making, job involvement and career salience, questionnaires were distributed to staff working in high IT organizations in Nigeria. Multiple regressions were run from a valid response of 223, resulting in the three traditional drivers accounting for 25% of the variance in career salience. Similarly, standardized ß coefficients indicate on job involvement (0.46) makes unique significant contribution to career salience. This finding is in line with sociotechnical theory—that changes in technical sub-system affect the social sub-system and vice versa. The finding also provides indirect exploratory support for ...
Business Process Management Journal, 2007
PurposeThe purpose of this paper is to examine the critical success factors of business process r... more PurposeThe purpose of this paper is to examine the critical success factors of business process reengineering (BPR) in higher education (HE).Design/methodology/approachEmpirical case studies collected from three private higher education institutions in Malaysia, which have embarked on BPR successfully.FindingsSeven factors were found to be critical to BPR implementation success. The factors are teamwork and quality culture, quality management system and satisfactory rewards, effective change management, less bureaucratic and participative, information technology/information system, effective project management and adequate financial resources.Research limitations/implicationsThe paper provides a framework for future research to explore organisational development in making BPR happen successfully.Originality/valueThis research contributes to studies of BPR in HE context, by considering the soft issues in its implementation.
The first computer-based reservation systems were operated by airlines.However, in the 1970s, som... more The first computer-based reservation systems were operated by airlines.However, in the 1970s, some airlines began to provide access to selected travel agents.A growing demand for tourism brought new requirements for technology, and this trend continues today (Dabas and Manaktola 2007). The tourist industry relies heavily on access to information and its dissemination.Therefore, the effective use of information technology (IT) is pivotal.New IT systems are being developed and rapidly diffused through the industry.The impacts are far reaching, and no players in tourism can escape the need to embrace IT in their business activities It is therefore essential that IT can supply an appropriate infrastructure that can facilitate key functions in the tourism industry (Kracht and Wang, 2009).A global distribution system (GDS) is the portal that travel agents use to make reservations for flights, hotels, vehicle rental, and other travel service bookings. In addition to providing travel agency...