Hlengiwe Mabizela - Academia.edu (original) (raw)

Papers by Hlengiwe Mabizela

Research paper thumbnail of Monitoring and evaluation as critical approach to enhance the performance of local government: South Africa

International Journal of Research in Business and Social Science (2147- 4478)

The present study undertakes an analysis of monitoring and evaluation as a pragmatic methodology ... more The present study undertakes an analysis of monitoring and evaluation as a pragmatic methodology for enhancing the efficacy of municipalities in the context of South Africa. Research findings indicate that a significant obstacle faced by South African municipalities is the issue of substandard performance. These aspects can be linked to several reasons, such as inadequate allocation of resources, limitations in capacity, and deficiencies in monitoring and assessment processes. This article posits that the use of monitoring and evaluation (M&E) is crucial in addressing instances of suboptimal performance within municipalities. There exists a necessity to enhance the monitoring and evaluation (M&E) systems in order to attain efficient performance management and ensure the provision of high-quality service delivery. The research was conducted among three distinct municipalities, namely Amajuba, uThukela, and uMgungundlovu, located in the province of KwaZulu-Natal (KZN). The sample popu...

Research paper thumbnail of Evaluating the provision of basic services in rural settlements : the case study of Maswazini rural area

The aim of the study was to critically examine the challenges of service delivery experienced by ... more The aim of the study was to critically examine the challenges of service delivery experienced by the community of Maswazini in Okhahlamba Local Municipality. The study seeks to explore the impact of isolation from basic services and the challenges faced by the Maswazini community in relation to the provision of basic services. The services that were surveyed at Maswazini rural areas include basic housing, electricity, water and sanitation. Many scholars and rural communities in different areas reported that Municipalities experience challenges in providing adequate services despite the • Firstly, I thank God, my Master and King for giving me the courage and strength to undertake and complete this research study. • I thank my supervisor, Professor Noluthando Matsiliza for her critical comments, encouragement, motivation and constructive criticism that made it possible for me to conclude this study. • Dr M. Brauns for your guidance, input and assistance. • I acknowledge the chance given by the Okhahlamba Municipality officials and the Department of Rural Development and Land Reforms by allowing me to conduct the study on its area/premises. The participants of Maswazini, Kwa Smahla who welcomed me into their homes and gave of their time to be part of the study, I thank you. • I wish to express my gratitude and appreciation to Mrs. D. Phoswa and Dr Z. Zwane for their continuous motivation and support throughout the stages of this research. • Mr Deepak Singh and Barbara DuPont for your professional contribution to this research • I am thankful to my precious family and friends for their understanding, patience and uncompromising support during the study. • Finally, I acknowledge the love and encouragement provided by my mother, father, my late brother, my sisters and my older brother during the course of my life for which I am deeply indebted. • Thanks to Durban University of Technology for offering me the opportunity to pursue my postgraduate studies.

Research paper thumbnail of Uncovering the gaps in the provision of services in the rural Okhahlamba Municipality of KwaZulu-Natal province

Africa’s Public Service Delivery and Performance Review

Background: Despite the policies and guidelines supporting service provision at Okhahlamba, the m... more Background: Despite the policies and guidelines supporting service provision at Okhahlamba, the municipality is experiencing a backlog in service delivery. The dissatisfaction of community members at Ukhahlamba indicates that there is a moral disengagement between them and the municipal officials. Aim: The aim of this study is to examine gaps in service delivery at Okhahlamba Municipality. The intention of this study is to determine the strategies that can enhance municipal capacity and successfully provide basic services. A case study design was adopted to conduct this study. Setting: The study was conducted at Ukhahlamba District municipality. The respondents included municipal officials, staff from the Ministry of Rural Development and Agriculture, community members and experts. Methods: Data was collected using a mixed methodology. A purposive sample was drawn from a population of communities in Okhahlamba and Maswazini, and unstructured interviews and questionnaires were used to collect data and a thematic approach was followed to analyse the data including the use of the Statistical Package for Social Sciences (SPSS) software version 25.0. Results: It was found that Okhahlamba Municipality is experiencing numerous challenges that stifle progress in as far as the provision of services is concerned, due to challenges related its capacity and resource management. Conclusion: This study revealed that the municipality is not complying with various policies that mandate them to provide basic services to communities. The community members have lost trust in the government and municipal officials at Maswazini due to service delivery challenges. Therefore, this study recommends a thorough review, monitoring and evaluation of service delivery to improve the performance of Okhahlamba municipality.

Research paper thumbnail of Monitoring and evaluation as critical approach to enhance the performance of local government: South Africa

International Journal of Research in Business and Social Science (2147- 4478)

The present study undertakes an analysis of monitoring and evaluation as a pragmatic methodology ... more The present study undertakes an analysis of monitoring and evaluation as a pragmatic methodology for enhancing the efficacy of municipalities in the context of South Africa. Research findings indicate that a significant obstacle faced by South African municipalities is the issue of substandard performance. These aspects can be linked to several reasons, such as inadequate allocation of resources, limitations in capacity, and deficiencies in monitoring and assessment processes. This article posits that the use of monitoring and evaluation (M&E) is crucial in addressing instances of suboptimal performance within municipalities. There exists a necessity to enhance the monitoring and evaluation (M&E) systems in order to attain efficient performance management and ensure the provision of high-quality service delivery. The research was conducted among three distinct municipalities, namely Amajuba, uThukela, and uMgungundlovu, located in the province of KwaZulu-Natal (KZN). The sample popu...

Research paper thumbnail of Evaluating the provision of basic services in rural settlements : the case study of Maswazini rural area

The aim of the study was to critically examine the challenges of service delivery experienced by ... more The aim of the study was to critically examine the challenges of service delivery experienced by the community of Maswazini in Okhahlamba Local Municipality. The study seeks to explore the impact of isolation from basic services and the challenges faced by the Maswazini community in relation to the provision of basic services. The services that were surveyed at Maswazini rural areas include basic housing, electricity, water and sanitation. Many scholars and rural communities in different areas reported that Municipalities experience challenges in providing adequate services despite the • Firstly, I thank God, my Master and King for giving me the courage and strength to undertake and complete this research study. • I thank my supervisor, Professor Noluthando Matsiliza for her critical comments, encouragement, motivation and constructive criticism that made it possible for me to conclude this study. • Dr M. Brauns for your guidance, input and assistance. • I acknowledge the chance given by the Okhahlamba Municipality officials and the Department of Rural Development and Land Reforms by allowing me to conduct the study on its area/premises. The participants of Maswazini, Kwa Smahla who welcomed me into their homes and gave of their time to be part of the study, I thank you. • I wish to express my gratitude and appreciation to Mrs. D. Phoswa and Dr Z. Zwane for their continuous motivation and support throughout the stages of this research. • Mr Deepak Singh and Barbara DuPont for your professional contribution to this research • I am thankful to my precious family and friends for their understanding, patience and uncompromising support during the study. • Finally, I acknowledge the love and encouragement provided by my mother, father, my late brother, my sisters and my older brother during the course of my life for which I am deeply indebted. • Thanks to Durban University of Technology for offering me the opportunity to pursue my postgraduate studies.

Research paper thumbnail of Uncovering the gaps in the provision of services in the rural Okhahlamba Municipality of KwaZulu-Natal province

Africa’s Public Service Delivery and Performance Review

Background: Despite the policies and guidelines supporting service provision at Okhahlamba, the m... more Background: Despite the policies and guidelines supporting service provision at Okhahlamba, the municipality is experiencing a backlog in service delivery. The dissatisfaction of community members at Ukhahlamba indicates that there is a moral disengagement between them and the municipal officials. Aim: The aim of this study is to examine gaps in service delivery at Okhahlamba Municipality. The intention of this study is to determine the strategies that can enhance municipal capacity and successfully provide basic services. A case study design was adopted to conduct this study. Setting: The study was conducted at Ukhahlamba District municipality. The respondents included municipal officials, staff from the Ministry of Rural Development and Agriculture, community members and experts. Methods: Data was collected using a mixed methodology. A purposive sample was drawn from a population of communities in Okhahlamba and Maswazini, and unstructured interviews and questionnaires were used to collect data and a thematic approach was followed to analyse the data including the use of the Statistical Package for Social Sciences (SPSS) software version 25.0. Results: It was found that Okhahlamba Municipality is experiencing numerous challenges that stifle progress in as far as the provision of services is concerned, due to challenges related its capacity and resource management. Conclusion: This study revealed that the municipality is not complying with various policies that mandate them to provide basic services to communities. The community members have lost trust in the government and municipal officials at Maswazini due to service delivery challenges. Therefore, this study recommends a thorough review, monitoring and evaluation of service delivery to improve the performance of Okhahlamba municipality.