Huan Bui Minh - Academia.edu (original) (raw)
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Queueing Theory is a mathematical approach to the study of waiting lines. Long waiting time in a ... more Queueing Theory is a mathematical approach to the study of waiting lines. Long waiting time in a health care system indicates the lack in management of the system. As a result of this, a health care centre lost the patients satisfaction and also it decreases the enhancement of the system. This paper is an attempt to analyse the use of queueing theory in a local health care clinic and the calculations performed in this paper is based upon the actual observed data collected from a local health care clinic located in Muzaffarpur city of Bihar, India. The paper summarizes a range of queueing theory results in the following areas. Traffic intensity, Average waiting time in queue, Average of time spent in system, Average queue length, Average number of individuals in the system. The central objective of this paper is to reduce the waiting time of patients and also to increase the efficiency of the clinic. The paper also considers the clinic as a single server queueing system following Poisson arrival based upon the discipline first come first serve and exponential service rate.
Queueing Theory is a mathematical approach to the study of waiting lines. Long waiting time in a ... more Queueing Theory is a mathematical approach to the study of waiting lines. Long waiting time in a health care system indicates the lack in management of the system. As a result of this, a health care centre lost the patients satisfaction and also it decreases the enhancement of the system. This paper is an attempt to analyse the use of queueing theory in a local health care clinic and the calculations performed in this paper is based upon the actual observed data collected from a local health care clinic located in Muzaffarpur city of Bihar, India. The paper summarizes a range of queueing theory results in the following areas. Traffic intensity, Average waiting time in queue, Average of time spent in system, Average queue length, Average number of individuals in the system. The central objective of this paper is to reduce the waiting time of patients and also to increase the efficiency of the clinic. The paper also considers the clinic as a single server queueing system following Poisson arrival based upon the discipline first come first serve and exponential service rate.