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Papers by Inuwa Bukar

Journal of Applied Information Science and Technology 15 (2) 2022, 2022

The purpose of this research was to assess the degree to which reference librarians at selected F... more The purpose of this research was to assess the degree to which reference librarians at selected Federal University Libraries in Northeast Nigeria adhered to the IFLA digital reference general guideline with regards to supporting the ideals of intellectual freedom and guideline on behavioral performance. Design/Methodology/Approach: The study was descriptive in nature and specifically examined the extent to which librarians' support the ideals of intellectual freedom and observe IFLA general guideline on behavioral performance of reference practitioners. Four Federal Universities from Northeast Nigeria were purposively sampled and 288 postgraduate students randomly selected served as sample for the study. A close-ended questionnaire was used for data gathering and the psychometrics obtained include; CRV=1 and r-coefficient α=0.89. Data collected was analyzed using frequency counts and percentages to descriptively answer the research questions while chi-square statistics at p ≤ 0.05. Findings: The study results showed that, there is a minimum level of adherence to IFLA general guidelines. The hypotheses tested showed a significant relationship in the level of adherence to IFLA general guideline on intellectual freedom (χ2=0.0872 > 0.05) and to observe specified response policy of librarians based on their universities(χ2 = 2.4025 > 0.05). The study concluded that, librarians do not adhere to standards in service delivery and recommended strict enforcement on the use of standards in providing reference service delivery. Implications: The research provides an in-depth analysis of reference librarians' adherence to IFLA general guidelines that promote maximal intellectual freedom, as well as their behavioural performance from the perspective of users. The study provides important insights into library users' perspectives on library services and offers recommendations for how these services might be enhanced to better meet users' requirements. Originality: Based on the findings of the study, several suggestions were given in light of the results, such as ensuring rigorous conformity with globally accepted standards for reference services via the implementation of policies and processes by university administration and university librarians. Those most capable of providing useful reference services should be sought out and hired by university libraries. An evaluation team charged with gathering customer opinions is required to assure user satisfaction

International journal of library and information science studies, Mar 15, 2022

One of the most important criteria for assessing a library is the level of satisfaction its users... more One of the most important criteria for assessing a library is the level of satisfaction its users express with the service they get. The extent to which the library is able to anticipate user needs and integrate such predictions into collection development is a crucial aspect in influencing the level of satisfaction users have with the library's service. As a general concept, "user satisfaction" refers to how satisfied users are with a service or product they have used; as a more specific term, "library user satisfaction," it is used to describe how happy library patrons are with the library's collection and services. The study used a descriptive survey technique with a sample size of 288 postgraduate students randomly selected from four different Federal Universities in Northeast Nigeria. The data was collected by closed-ended questionnaire, and the resulting psychometrics include a CRV=1 and r-coefficient of 0.83. Frequency counts and percentages, together with chi-square tests at the 0.05 significance level, were used to examine the data. The study established that graduate students asked reference librarians for the same types of information but were dissatisfied with the level of service they received from librarians at their respective institutions. The results reveal a linear correlation between all the factors; therefore, it stands to reason that the chosen universities have the same information needs and levels of user satisfaction.

Conference Presentations by Inuwa Bukar

New Zeal in Africa’s Development., 2021

Reference services are personal assistance eagerly given to library users in pursuit of informati... more Reference services are personal assistance eagerly given to library users in pursuit of information by a librarian in charge of the reference service section of the library. The study investigated the status of reference services being implemented in federal university libraries in NorthEast Nigeria. The study was guided by two objectives and research questions; type of reference services available for implementation and the extent of implementation. The study adopted a descriptive research design to elicit responses with a sample size of n=15 professional and certified librarian. Data was collected using a close-ended questionnaire and was rated using five-point Likert scale. Content validity ratio was computed to be 1.00, and then approximated to .99 for ease of manipulation while reliability coefficient index of 0.82 was obtained through Cronbach Alpha method. Frequencies and Percentages were used for data analysis and presented in tables. The results showed that traditional (face to face) and digital reference services are readily available for implementation by reference librarians. Also, both traditional (face to face) and digital reference services are implemented though not adequate. The study concluded that all these reference services types are implemented in Nigerian university libraries though inadequate due to some pressing demand and recommended that government should ensure proper funding that will carter for staff training and development through in-service training, workshops and seminar as this will improve staff professional and technical skills for proper implementation of reference service delivery in other to ensure users satisfaction.