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Papers by Jeremy Zwiegelaar
Edward Elgar Publishing eBooks, Aug 25, 2022
Academy of Management Proceedings
Technological Forecasting and Social Change
Happiness and Wellness: Biopsychosocial and Anthropological Perspectives [Working Title]
This chapter proposes four distinct techniques to boost subjective well-being, also called happin... more This chapter proposes four distinct techniques to boost subjective well-being, also called happiness, tailored for hybrid-working employees. These techniques suggested here are as follows: 1) selected goal-setting techniques around the ‘why of goal pursuit’ with a particular focus on self-concordance and approaching/avoidance driven goal strivings, 2) job crafting/leisure crafting, 3) acts of kindness and 4) gratitude exercises. The chapter discusses each technique on its merits by reviewing the related literature, and how they can be useful in boosting people’s subjective well-being for employees who are predominantly working in a hybrid format, and therefore, their experiences at work as well as at home impact strongly on their subjective well-being.
Simulation Modelling Practice and Theory
![Research paper thumbnail of Zwiegelaar, J., & Stylos, N. (2018). Is Big Data the next Big game changer? Impact on Customer services, Marketing and Ethics. In BAM 2018 Conference Proceedings: DRIVING PRODUCTIVITY IN UNCERTAIN AND CHALLENGING TIMES [498] British Academy of Management](https://attachments.academia-assets.com/120636617/thumbnails/1.jpg)
](In the last 5 years, quite a few studies have focused on the implication that the use of Big data... more In the last 5 years, quite a few studies have focused on the implication that the use of Big data may enhance firms’ performance by better streamlining resources and customer services. There is a need for more research focused on understanding how big data influences marketing and customer services and furthermore, explores the ethical aspects of big data applications and processing. To do so, we used a qualitative approach by conducting semistructured in-depth interviews with two big data specialists in the IT services industry. Improved customer services, product offerings and tailor-made solutions to serve individuals’ needs are some key insights proposed for Big data usage in the specific industry. Then, ethical issues such as data ownership, customer identification, consent for handling and transferring data to third parties emerged. The paper concludes with a discussion of the findings in conjunction to the published literature. Track: e-business and e-government
The amount of research investigating psychological networks has grown substantially over the last... more The amount of research investigating psychological networks has grown substantially over the last decade but to our knowledge this is the first study applying network analysismethodology to the fields of OB/HRM. As such, this study aims to provide researchers and practitioners with an easy-to-use syntax to conduct network analysis for the exploration of relationships among organizational behaviors. Unlike the mainstream techniques used in psychometrics (e.g., principal component analysis and structural equation modelling), which are constrained by the number of associations among variables or assumptions regarding dimensionality, network analysis is able to analyze the whole set of items at once in order to find the most representative associations among them. A step-by-step guide is provided with an example showing how to test potential relationships between engagement and authentic leadership using the R package bootnet. Besides information on edge-weights and centrality measures,...
Pharmaceutical companies in Eastern European region are facing urgent quality tools implementatio... more Pharmaceutical companies in Eastern European region are facing urgent quality tools implementation due to fierce global competition. The aim of this research is to provide current understanding of TQM in this region and provide further guidance on how to improve quality standards and techniques. The study follows a qualitative method and data was collected through 5 semi-structured interviews. The study highlights that TQM in pharmaceutical industry in this region is not well developed. The findings shows that there is lack of senior management commitment to TQM principles explanation and emphasises on its importance. Additionally, lack of governmental influence on quality standards and budgeting problems also affects TQM development. Moreover, there is a believe that TQM will not influence the overall performance of the company in the positive manner, since the development of such quality improvement method has to be efficiently budgeted and under current economic and political cir...
The amount of research investigating psychological networks has grown substantially over the last... more The amount of research investigating psychological networks has grown substantially over the last decade but to our knowledge this is the first study applying network analysis methodology to the fields of OB/HRM. As such, this study aims to provide researchers and practitioners with an easy-to-use syntax to conduct network analysis for the exploration of relationships among organizational behaviors. Unlike the mainstream techniques used in psychometrics (e.g., principal component analysis and structural equation modelling), which are constrained by the number of associations among variables or assumptions regarding dimensionality, network analysis is able to analyze the whole set of items at once in order to find the most representative associations among them. A step-by-step guide is provided with an example showing how to test potential relationships between engagement and authentic leadership using the R package bootnet. Besides information on edge-weights and centrality measures...
Big Data and Innovation in Tourism, Travel, and Hospitality, 2019
International Journal of Contemporary Hospitality Management, 2021
PurposeDynamic, volatile, and time-sensitive industries, such as tourism, travel and hospitality ... more PurposeDynamic, volatile, and time-sensitive industries, such as tourism, travel and hospitality require agility and market intelligence to create value and achieve competitive advantage. The aim of the current study is to examine the influence of big data (BD) on the performance of service organizations and to probe for a deeper understanding of implementing BD, based on available technologies.Design/methodology/approachAn ethnographic study was conducted following an abductive approach. A primary qualitative research scheme was used with 35 information technology and database professionals participating in five online focus groups of seven participants each. Analytical themes were developed simultaneously with the literature being revisited throughout the study to ultimately create sets of common themes and dimensions.FindingsBD can help organizations build agility, especially within dynamic industries, to better predict customer behavioral patterns and make tailor-made propositio...
IEEE Transactions on Engineering Management, 2020
Journal of Small Business Management, 2020
Strategic Change, 2020
In the service firm, innovation capability influences both financial and nonfinancial performance... more In the service firm, innovation capability influences both financial and nonfinancial performance. It is crucial for businesses to address key challenges anticipated by the changes in socioeconomic and environmental issues. Innovation capability is largely seen as a vital source for generating sustainable competitive advantage. This article investigates the determinants of innovation capability and their relationship with organizational performance in the Jordanian banking sector.
Edward Elgar Publishing eBooks, Aug 25, 2022
Academy of Management Proceedings
Technological Forecasting and Social Change
Happiness and Wellness: Biopsychosocial and Anthropological Perspectives [Working Title]
This chapter proposes four distinct techniques to boost subjective well-being, also called happin... more This chapter proposes four distinct techniques to boost subjective well-being, also called happiness, tailored for hybrid-working employees. These techniques suggested here are as follows: 1) selected goal-setting techniques around the ‘why of goal pursuit’ with a particular focus on self-concordance and approaching/avoidance driven goal strivings, 2) job crafting/leisure crafting, 3) acts of kindness and 4) gratitude exercises. The chapter discusses each technique on its merits by reviewing the related literature, and how they can be useful in boosting people’s subjective well-being for employees who are predominantly working in a hybrid format, and therefore, their experiences at work as well as at home impact strongly on their subjective well-being.
Simulation Modelling Practice and Theory
In the last 5 years, quite a few studies have focused on the implication that the use of Big data... more In the last 5 years, quite a few studies have focused on the implication that the use of Big data may enhance firms’ performance by better streamlining resources and customer services. There is a need for more research focused on understanding how big data influences marketing and customer services and furthermore, explores the ethical aspects of big data applications and processing. To do so, we used a qualitative approach by conducting semistructured in-depth interviews with two big data specialists in the IT services industry. Improved customer services, product offerings and tailor-made solutions to serve individuals’ needs are some key insights proposed for Big data usage in the specific industry. Then, ethical issues such as data ownership, customer identification, consent for handling and transferring data to third parties emerged. The paper concludes with a discussion of the findings in conjunction to the published literature. Track: e-business and e-government
The amount of research investigating psychological networks has grown substantially over the last... more The amount of research investigating psychological networks has grown substantially over the last decade but to our knowledge this is the first study applying network analysismethodology to the fields of OB/HRM. As such, this study aims to provide researchers and practitioners with an easy-to-use syntax to conduct network analysis for the exploration of relationships among organizational behaviors. Unlike the mainstream techniques used in psychometrics (e.g., principal component analysis and structural equation modelling), which are constrained by the number of associations among variables or assumptions regarding dimensionality, network analysis is able to analyze the whole set of items at once in order to find the most representative associations among them. A step-by-step guide is provided with an example showing how to test potential relationships between engagement and authentic leadership using the R package bootnet. Besides information on edge-weights and centrality measures,...
Pharmaceutical companies in Eastern European region are facing urgent quality tools implementatio... more Pharmaceutical companies in Eastern European region are facing urgent quality tools implementation due to fierce global competition. The aim of this research is to provide current understanding of TQM in this region and provide further guidance on how to improve quality standards and techniques. The study follows a qualitative method and data was collected through 5 semi-structured interviews. The study highlights that TQM in pharmaceutical industry in this region is not well developed. The findings shows that there is lack of senior management commitment to TQM principles explanation and emphasises on its importance. Additionally, lack of governmental influence on quality standards and budgeting problems also affects TQM development. Moreover, there is a believe that TQM will not influence the overall performance of the company in the positive manner, since the development of such quality improvement method has to be efficiently budgeted and under current economic and political cir...
The amount of research investigating psychological networks has grown substantially over the last... more The amount of research investigating psychological networks has grown substantially over the last decade but to our knowledge this is the first study applying network analysis methodology to the fields of OB/HRM. As such, this study aims to provide researchers and practitioners with an easy-to-use syntax to conduct network analysis for the exploration of relationships among organizational behaviors. Unlike the mainstream techniques used in psychometrics (e.g., principal component analysis and structural equation modelling), which are constrained by the number of associations among variables or assumptions regarding dimensionality, network analysis is able to analyze the whole set of items at once in order to find the most representative associations among them. A step-by-step guide is provided with an example showing how to test potential relationships between engagement and authentic leadership using the R package bootnet. Besides information on edge-weights and centrality measures...
Big Data and Innovation in Tourism, Travel, and Hospitality, 2019
International Journal of Contemporary Hospitality Management, 2021
PurposeDynamic, volatile, and time-sensitive industries, such as tourism, travel and hospitality ... more PurposeDynamic, volatile, and time-sensitive industries, such as tourism, travel and hospitality require agility and market intelligence to create value and achieve competitive advantage. The aim of the current study is to examine the influence of big data (BD) on the performance of service organizations and to probe for a deeper understanding of implementing BD, based on available technologies.Design/methodology/approachAn ethnographic study was conducted following an abductive approach. A primary qualitative research scheme was used with 35 information technology and database professionals participating in five online focus groups of seven participants each. Analytical themes were developed simultaneously with the literature being revisited throughout the study to ultimately create sets of common themes and dimensions.FindingsBD can help organizations build agility, especially within dynamic industries, to better predict customer behavioral patterns and make tailor-made propositio...
IEEE Transactions on Engineering Management, 2020
Journal of Small Business Management, 2020
Strategic Change, 2020
In the service firm, innovation capability influences both financial and nonfinancial performance... more In the service firm, innovation capability influences both financial and nonfinancial performance. It is crucial for businesses to address key challenges anticipated by the changes in socioeconomic and environmental issues. Innovation capability is largely seen as a vital source for generating sustainable competitive advantage. This article investigates the determinants of innovation capability and their relationship with organizational performance in the Jordanian banking sector.