Jared Spool - Academia.edu (original) (raw)
Papers by Jared Spool
CHI '01 extended abstracts on Human factors in computing systems - CHI '01, 2001
We observed the same task executed by 49 users on four production web sites. We tracked the rates... more We observed the same task executed by 49 users on four production web sites. We tracked the rates of discovery of new usability problems on each site and, using that data, estimated the total number of usability problems on each site and the number of tests we would need to discover every problem. Our findings differ sharply from rules-ofthumb derived from earlier work by Virzi[1] and Nielsen[2,3] commonly viewed as "industry standards." We found that the four sites we studied would need considerably more than five users to find 85% of the problems Keywords usability testing, number of users, usability engineering, web usability
Conference companion on Human factors in computing systems - CHI '95, 1995
... top of page CITED BY. Richard C. Bodner , I. Scott MacKenzie, Using animated icons to present... more ... top of page CITED BY. Richard C. Bodner , I. Scott MacKenzie, Using animated icons to present complex tasks, Proceedings of the 1997 conference of the Centre for Advanced Studies on Collaborative research, p.4, November 10-13, 1997, Toronto, Ontario, Canada. ...
Senior Editor Diane Cerra Director of Production and Manufacturing Yonie Overtoil Assistant Produ... more Senior Editor Diane Cerra Director of Production and Manufacturing Yonie Overtoil Assistant Production Manager Julie Pabst Proofreader Jennifer McLain File Preparation Technologies 'N Typography Cover Design Ross Carron Design Cover Image Arthur Tress/Photonica ...
A blueprint application demonstrates how Macromedia ™ Flash MX will change the way developers thi... more A blueprint application demonstrates how Macromedia ™ Flash MX will change the way developers think about building web-based applications that are effective and remarkably easy to use.
For more than six years, User Interface Engineering has conducted innovative research on making w... more For more than six years, User Interface Engineering has conducted innovative research on making web sites as usable as they can possibly be. Our research team has spent hundreds of hours observing real people using real sites, trying to understand why some sites perform better than others.
Jared M. Spool User Interface Engineering 4 Lookout Lane, Unit 4D Middleton, MA 01949 USA jspool@... more Jared M. Spool User Interface Engineering 4 Lookout Lane, Unit 4D Middleton, MA 01949 USA jspool@uie.com ... Joshua Porter User Interface Engineering 4 Lookout Lane, Unit 4D Middleton, MA 01949 USA jporter@uie.com ... Content is an essential part of any ...
Conference companion on Human factors in computing systems - CHI '95, 1995
MISSION User Interface Engineering is a seven-year old company researching and consulting on what... more MISSION User Interface Engineering is a seven-year old company researching and consulting on what makes products usable. Our mission is to encourage and foster creative product development teams that build applications users will use and value. We do this not only by ...
Conference companion on Human factors in computing systems - CHI '94, 1994
ABSTRACT
A prototype of computing technology.as a means to evaluate and communicate a good idea.is often a... more A prototype of computing technology.as a means to evaluate and communicate a good idea.is often an essential step towards useful, shipping products and towards a deeper understanding of what people really need. Prototyping and user evaluation can be enormously expensive and failure rates are high. Moreover, prototype user evaluations are often far from real with respect to user representatives, tasks, and measures. But to.get real. in HCI prototyping and evaluations risks placing even greater (more unrealistic) demands upon the HCI researcher. Do very real costs and constraints force HCI prototyping to the margins? Can we change acceptable HCI prototyping methods, helping HCI prototyping "get real," in both its conduct and in the implications of its results.
Conference companion on Human factors in computing systems common ground - CHI '96, 1996
The goal of usability testing is to get timely, useful information, but doing this on a regular b... more The goal of usability testing is to get timely, useful information, but doing this on a regular basis can be difficult and taxing. Planning and conducting tests takes time, and if the development team doesn’t get information in a usable form, they will rightfully ignore the results. This tutorial looks at usability testing from 3 angles — planning, conducting tests,
CHI '02 extended abstracts on Human factors in computing systems - CHI '02, 2002
CHI '07 extended abstracts on Human factors in computing systems - CHI '07, 2007
A prototype of computing technology-as a means to evaluate and communicate a good idea-is often a... more A prototype of computing technology-as a means to evaluate and communicate a good idea-is often an essential step towards useful, shipping products and towards a deeper understanding of what people really need. Prototyping and user evaluation can be enormously expensive and failure rates are high. Moreover, prototype user evaluations are often far from real with respect to user representatives, tasks, and measures. But to "get real" in HCI prototyping and evaluations risks placing even greater (more unrealistic) demands upon the HCI researcher. Do very real costs and constraints force HCI prototyping to the margins? Can we change acceptable HCI prototyping methods, helping HCI prototyping "get real," in both its conduct and in the implications of its results?
CHI '05 extended abstracts on Human factors in computing systems - CHI '05, 2005
ABSTRACT
ABSTRACT Esta selección de textos surge marcada por una presencia casi invisible pero abarcativa:... more ABSTRACT Esta selección de textos surge marcada por una presencia casi invisible pero abarcativa: la Sociología, el campo de estudio por excelencia de las interacciones sociales. Pioneros y Hacedores es material de reflexión para la investigación contemporánea de los procesos del comportamiento humano en la interacción. El asunto es de larga data: pionero y hacedor fue el primer Homo habilis que creó una herramienta para interactuar con él mismo, con sus pares y con su medio. Lo hizo seguramente haciendo diseño centrado en él, en el usuario... Pero el foco aquí estará dado por el tipo particular de interacción y de comportamiento que provoca el ambiente digital y la presencia de interfaces, pantallas, consolas, computadoras, cajeros, videojuegos, móviles, controles remotos, etc, etc. Las nuevas disciplinas que emergen al ritmo de los transistores y de los microchips no pueden ser completamente mensurables, sin embargo ejercen conocimiento científico: describen, prueban, cuantifican.
CHI '03 extended abstracts on Human factors in computer systems - CHI '03, 2003
ABSTRACT This panel will educate the audience on the methods and tools available for conducting i... more ABSTRACT This panel will educate the audience on the methods and tools available for conducting international or intercultural usability research. The panel will also address the challenges of conducting international or intercultural usability research and provide tips on how to overcome these challenges.
CHI '03 extended abstracts on Human factors in computing systems - CHI '03, 2003
This panel will educate the audience on the methods and tools available for conducting internatio... more This panel will educate the audience on the methods and tools available for conducting international or intercultural usability research. The panel will also address the challenges of conducting international or intercultural usability research and provide tips on how to overcome these challenges.
CHI '03 extended abstracts on Human factors in computer systems - CHI '03, 2003
ABSTRACT Common practice holds that 80% of usability findings are discovered after five participa... more ABSTRACT Common practice holds that 80% of usability findings are discovered after five participants. Recent findings from web testing indicate that a much larger number of participants is required to get results and that independent teams testing the same web-based product do not replicate results. How many users are enough for web testing?
CHI '00 extended abstracts on Human factors in computer systems - CHI '00, 2000
ABSTRACT
CHI '01 extended abstracts on Human factors in computing systems - CHI '01, 2001
We observed the same task executed by 49 users on four production web sites. We tracked the rates... more We observed the same task executed by 49 users on four production web sites. We tracked the rates of discovery of new usability problems on each site and, using that data, estimated the total number of usability problems on each site and the number of tests we would need to discover every problem. Our findings differ sharply from rules-ofthumb derived from earlier work by Virzi[1] and Nielsen[2,3] commonly viewed as "industry standards." We found that the four sites we studied would need considerably more than five users to find 85% of the problems Keywords usability testing, number of users, usability engineering, web usability
Conference companion on Human factors in computing systems - CHI '95, 1995
... top of page CITED BY. Richard C. Bodner , I. Scott MacKenzie, Using animated icons to present... more ... top of page CITED BY. Richard C. Bodner , I. Scott MacKenzie, Using animated icons to present complex tasks, Proceedings of the 1997 conference of the Centre for Advanced Studies on Collaborative research, p.4, November 10-13, 1997, Toronto, Ontario, Canada. ...
Senior Editor Diane Cerra Director of Production and Manufacturing Yonie Overtoil Assistant Produ... more Senior Editor Diane Cerra Director of Production and Manufacturing Yonie Overtoil Assistant Production Manager Julie Pabst Proofreader Jennifer McLain File Preparation Technologies 'N Typography Cover Design Ross Carron Design Cover Image Arthur Tress/Photonica ...
A blueprint application demonstrates how Macromedia ™ Flash MX will change the way developers thi... more A blueprint application demonstrates how Macromedia ™ Flash MX will change the way developers think about building web-based applications that are effective and remarkably easy to use.
For more than six years, User Interface Engineering has conducted innovative research on making w... more For more than six years, User Interface Engineering has conducted innovative research on making web sites as usable as they can possibly be. Our research team has spent hundreds of hours observing real people using real sites, trying to understand why some sites perform better than others.
Jared M. Spool User Interface Engineering 4 Lookout Lane, Unit 4D Middleton, MA 01949 USA jspool@... more Jared M. Spool User Interface Engineering 4 Lookout Lane, Unit 4D Middleton, MA 01949 USA jspool@uie.com ... Joshua Porter User Interface Engineering 4 Lookout Lane, Unit 4D Middleton, MA 01949 USA jporter@uie.com ... Content is an essential part of any ...
Conference companion on Human factors in computing systems - CHI '95, 1995
MISSION User Interface Engineering is a seven-year old company researching and consulting on what... more MISSION User Interface Engineering is a seven-year old company researching and consulting on what makes products usable. Our mission is to encourage and foster creative product development teams that build applications users will use and value. We do this not only by ...
Conference companion on Human factors in computing systems - CHI '94, 1994
ABSTRACT
A prototype of computing technology.as a means to evaluate and communicate a good idea.is often a... more A prototype of computing technology.as a means to evaluate and communicate a good idea.is often an essential step towards useful, shipping products and towards a deeper understanding of what people really need. Prototyping and user evaluation can be enormously expensive and failure rates are high. Moreover, prototype user evaluations are often far from real with respect to user representatives, tasks, and measures. But to.get real. in HCI prototyping and evaluations risks placing even greater (more unrealistic) demands upon the HCI researcher. Do very real costs and constraints force HCI prototyping to the margins? Can we change acceptable HCI prototyping methods, helping HCI prototyping "get real," in both its conduct and in the implications of its results.
Conference companion on Human factors in computing systems common ground - CHI '96, 1996
The goal of usability testing is to get timely, useful information, but doing this on a regular b... more The goal of usability testing is to get timely, useful information, but doing this on a regular basis can be difficult and taxing. Planning and conducting tests takes time, and if the development team doesn’t get information in a usable form, they will rightfully ignore the results. This tutorial looks at usability testing from 3 angles — planning, conducting tests,
CHI '02 extended abstracts on Human factors in computing systems - CHI '02, 2002
CHI '07 extended abstracts on Human factors in computing systems - CHI '07, 2007
A prototype of computing technology-as a means to evaluate and communicate a good idea-is often a... more A prototype of computing technology-as a means to evaluate and communicate a good idea-is often an essential step towards useful, shipping products and towards a deeper understanding of what people really need. Prototyping and user evaluation can be enormously expensive and failure rates are high. Moreover, prototype user evaluations are often far from real with respect to user representatives, tasks, and measures. But to "get real" in HCI prototyping and evaluations risks placing even greater (more unrealistic) demands upon the HCI researcher. Do very real costs and constraints force HCI prototyping to the margins? Can we change acceptable HCI prototyping methods, helping HCI prototyping "get real," in both its conduct and in the implications of its results?
CHI '05 extended abstracts on Human factors in computing systems - CHI '05, 2005
ABSTRACT
ABSTRACT Esta selección de textos surge marcada por una presencia casi invisible pero abarcativa:... more ABSTRACT Esta selección de textos surge marcada por una presencia casi invisible pero abarcativa: la Sociología, el campo de estudio por excelencia de las interacciones sociales. Pioneros y Hacedores es material de reflexión para la investigación contemporánea de los procesos del comportamiento humano en la interacción. El asunto es de larga data: pionero y hacedor fue el primer Homo habilis que creó una herramienta para interactuar con él mismo, con sus pares y con su medio. Lo hizo seguramente haciendo diseño centrado en él, en el usuario... Pero el foco aquí estará dado por el tipo particular de interacción y de comportamiento que provoca el ambiente digital y la presencia de interfaces, pantallas, consolas, computadoras, cajeros, videojuegos, móviles, controles remotos, etc, etc. Las nuevas disciplinas que emergen al ritmo de los transistores y de los microchips no pueden ser completamente mensurables, sin embargo ejercen conocimiento científico: describen, prueban, cuantifican.
CHI '03 extended abstracts on Human factors in computer systems - CHI '03, 2003
ABSTRACT This panel will educate the audience on the methods and tools available for conducting i... more ABSTRACT This panel will educate the audience on the methods and tools available for conducting international or intercultural usability research. The panel will also address the challenges of conducting international or intercultural usability research and provide tips on how to overcome these challenges.
CHI '03 extended abstracts on Human factors in computing systems - CHI '03, 2003
This panel will educate the audience on the methods and tools available for conducting internatio... more This panel will educate the audience on the methods and tools available for conducting international or intercultural usability research. The panel will also address the challenges of conducting international or intercultural usability research and provide tips on how to overcome these challenges.
CHI '03 extended abstracts on Human factors in computer systems - CHI '03, 2003
ABSTRACT Common practice holds that 80% of usability findings are discovered after five participa... more ABSTRACT Common practice holds that 80% of usability findings are discovered after five participants. Recent findings from web testing indicate that a much larger number of participants is required to get results and that independent teams testing the same web-based product do not replicate results. How many users are enough for web testing?
CHI '00 extended abstracts on Human factors in computer systems - CHI '00, 2000
ABSTRACT