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Papers by Joost Fledderus

Research paper thumbnail of Local welfare in The Netherlands: Housing, employment and child care

This report is part of Work Package 2 of the research project entitled "Welfare innovations at th... more This report is part of Work Package 2 of the research project entitled "Welfare innovations at the local level in favour of cohesion" (WILCO). WILCO aims to examine, through cross-national comparative research, how local welfare systems affect social inequalities and how they favour social cohesion, with a special focus on the missing link between innovations at the local level and their successful transfer to and implementation in other settings. The WILCO consortium covers ten European countries and is funded by the European Commission (FP7,.

Research paper thumbnail of Why people co-produce within activation services: the necessity of motivation and trust - an investigation of selection biases in a municipal activation programme in the Netherlands

International Review of Administrative Sciences

ABSTRACT

Research paper thumbnail of User co-production of public service delivery: An uncertainty approach

Public Policy and Administration, 2015

Engaging public service users as co-producers is expected to lead to more efficient services and ... more Engaging public service users as co-producers is expected to lead to more efficient services and better outcomes. What has been missing so far, however, is a solid theoretical basis to explain what compels actors to pursue co-production, or not, and what strategies they adopt in this pursuit. Building on established theories, it is argued that although co-production of public service delivery decreases uncertainty for users, it seems to increase uncertainty for organizations. The main conclusion is that the need of organizations to reduce this uncertainty might diminish the possibilities for users to coproduce. The consequences of this conclusion for future research are discussed in this article.

Research paper thumbnail of Restoring Trust Through Co-Production of Public Services: A Theoretical Elaboration

Public Management Review, Apr 1, 2014

Co-production, the involvement of clients in the delivery of public services, is believed to fost... more Co-production, the involvement of clients in the delivery of public services, is believed to foster trust. However, there is insufficient research on this topic to prove what is at present merely an assumption. This article gives theoretical insights into this relationship. First, it is identified that co-production relates to identification-based trust. Second, the most important theoretical mechanisms are identified that link the two concepts: increasing self-efficacy and the creation of trust networks. A third step is to move towards a more contingent perspective. This involves not only favourable conditions, but also obstructions to trust-building, such as crowding-out motivations and free-riding.

Research paper thumbnail of Local welfare in The Netherlands: Housing, employment and child care

This report is part of Work Package 2 of the research project entitled "Welfare innovations at th... more This report is part of Work Package 2 of the research project entitled "Welfare innovations at the local level in favour of cohesion" (WILCO). WILCO aims to examine, through cross-national comparative research, how local welfare systems affect social inequalities and how they favour social cohesion, with a special focus on the missing link between innovations at the local level and their successful transfer to and implementation in other settings. The WILCO consortium covers ten European countries and is funded by the European Commission (FP7,.

Research paper thumbnail of Why people co-produce within activation services: the necessity of motivation and trust - an investigation of selection biases in a municipal activation programme in the Netherlands

International Review of Administrative Sciences

ABSTRACT

Research paper thumbnail of User co-production of public service delivery: An uncertainty approach

Public Policy and Administration, 2015

Engaging public service users as co-producers is expected to lead to more efficient services and ... more Engaging public service users as co-producers is expected to lead to more efficient services and better outcomes. What has been missing so far, however, is a solid theoretical basis to explain what compels actors to pursue co-production, or not, and what strategies they adopt in this pursuit. Building on established theories, it is argued that although co-production of public service delivery decreases uncertainty for users, it seems to increase uncertainty for organizations. The main conclusion is that the need of organizations to reduce this uncertainty might diminish the possibilities for users to coproduce. The consequences of this conclusion for future research are discussed in this article.

Research paper thumbnail of Restoring Trust Through Co-Production of Public Services: A Theoretical Elaboration

Public Management Review, Apr 1, 2014

Co-production, the involvement of clients in the delivery of public services, is believed to fost... more Co-production, the involvement of clients in the delivery of public services, is believed to foster trust. However, there is insufficient research on this topic to prove what is at present merely an assumption. This article gives theoretical insights into this relationship. First, it is identified that co-production relates to identification-based trust. Second, the most important theoretical mechanisms are identified that link the two concepts: increasing self-efficacy and the creation of trust networks. A third step is to move towards a more contingent perspective. This involves not only favourable conditions, but also obstructions to trust-building, such as crowding-out motivations and free-riding.

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