José Crespo de Carvalho - Academia.edu (original) (raw)
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Papers by José Crespo de Carvalho
Economia Global e Gestão, 2002
Relatorio apresentado ao Instituto Superior De Contabilidade e Administracao Do Porto para obtenc... more Relatorio apresentado ao Instituto Superior De Contabilidade e Administracao Do Porto para obtencao do grau de Mestre em Logistica Orientado por Antonio Jorge S. T. Duarte
Atas da Conferência da Associação Portuguesa de Sistemas de Informação, Jul 14, 2016
International journal of industrial engineering and management, Sep 30, 2013
The Court System is often criticized for not performing at its best. Cases take longer than expec... more The Court System is often criticized for not performing at its best. Cases take longer than expected. Research based on the Theory of Constraints and logistics took place in order to overcome these difficulties. The purpose of this paper is to identify reasons why civil cases do not flow through the court system as expected, and to discuss ways to shorten lead-times in the court process. A comparative analysis of two case studies, with six court departments and a representative sample of 299 civil summary cases is used. Two levels of analysis are performed: one considering the total period of time a case remains in each activity, the second considering the delays in each activity. Data is analysed using statistical computation. Findings show that although the judge staff and the judge are the main constrains in the system, others may emerge if poorly managed. Recommendations to shorten lead-times are provided.
Journal of global strategic management, Jun 16, 2014
Assessing service quality has become a major issue in the healthcare sector. Although direct eval... more Assessing service quality has become a major issue in the healthcare sector. Although direct evaluation has already taken place, literature is scarce in terms of the impact the distance covered by the user has on perceived service quality. The aim of this study was to assess the influence distance has on perceived service quality when no similar service alternatives are available. The Servperf instrument was used to collect data. All women who delivered babies in autumn 2011 were respondents to the questionnaire. Exploratory analysis was used to test research hypotheses. Cronbach's alphas were computed to assess internal consistency. Findings show that Assurance is the quality dimension that contributes the most to patients' perceived service quality and Tangibles is the one that contributes the least. It was also possible to conclude that the distance the patient has to cover to be served and its educational level influence patients' perception of the service provided.
Economia Global e Gestão, 2002
Relatorio apresentado ao Instituto Superior De Contabilidade e Administracao Do Porto para obtenc... more Relatorio apresentado ao Instituto Superior De Contabilidade e Administracao Do Porto para obtencao do grau de Mestre em Logistica Orientado por Antonio Jorge S. T. Duarte
Atas da Conferência da Associação Portuguesa de Sistemas de Informação, Jul 14, 2016
International journal of industrial engineering and management, Sep 30, 2013
The Court System is often criticized for not performing at its best. Cases take longer than expec... more The Court System is often criticized for not performing at its best. Cases take longer than expected. Research based on the Theory of Constraints and logistics took place in order to overcome these difficulties. The purpose of this paper is to identify reasons why civil cases do not flow through the court system as expected, and to discuss ways to shorten lead-times in the court process. A comparative analysis of two case studies, with six court departments and a representative sample of 299 civil summary cases is used. Two levels of analysis are performed: one considering the total period of time a case remains in each activity, the second considering the delays in each activity. Data is analysed using statistical computation. Findings show that although the judge staff and the judge are the main constrains in the system, others may emerge if poorly managed. Recommendations to shorten lead-times are provided.
Journal of global strategic management, Jun 16, 2014
Assessing service quality has become a major issue in the healthcare sector. Although direct eval... more Assessing service quality has become a major issue in the healthcare sector. Although direct evaluation has already taken place, literature is scarce in terms of the impact the distance covered by the user has on perceived service quality. The aim of this study was to assess the influence distance has on perceived service quality when no similar service alternatives are available. The Servperf instrument was used to collect data. All women who delivered babies in autumn 2011 were respondents to the questionnaire. Exploratory analysis was used to test research hypotheses. Cronbach's alphas were computed to assess internal consistency. Findings show that Assurance is the quality dimension that contributes the most to patients' perceived service quality and Tangibles is the one that contributes the least. It was also possible to conclude that the distance the patient has to cover to be served and its educational level influence patients' perception of the service provided.