Juanqiong Gou - Academia.edu (original) (raw)

Papers by Juanqiong Gou

Model of service-oriented catering supply chain performance

The concept of collaborative networks has been encountered very frequently these days as the repl... more The concept of collaborative networks has been encountered very frequently these days as the reply when trying to adapt and enhance enterprises in this tremendously competitive commercial environments. A lot of knowledge has been gathered for collaborative networks so far, from defining network kinds to levelizing partnerships and also proposing models for partnership developments. But most of these efforts didn’t tackle a very vital obstacle which is detecting and predicting collaboration possibilities between enterprises. In this paper, a new enterprise characteristics classification is proposed, which will be used as a profile for characterizing enterprises susceptible to take part in a collaborative network. The proposed detection approach is based on the enterprise characteristics concept as well as collaboration network types. Also a hypothesis to rank the potential partners using KPIs is shown along with the big picture of this approach accompanied by the future work that has...

IFIP Advances in Information and Communication Technology, 2018

The paper proposes a research framework for risk identification approach in collaborative network... more The paper proposes a research framework for risk identification approach in collaborative networks dedicated to develop a formalizing, structured reference for risk identification and risk mitigation and explore an effective mechanism that can motivate diverse partners to manage risks collaboratively. The approach is based on a formalized vision of Danger/Risk/Consequence chain that is defined as the primary schema of the proposed methodology. The DRC chain indicates five risk-related concepts and their interrelationships, which is able to well describe risk-related collaborative contexts. Cascading effect in the concept chain are presented for further interpreting. Furthermore, a supply chain scenario of three use cases is given to illustrate the proposed framework.

Socialized value creation in networked organizations is the new paradigm of digital organizations... more Socialized value creation in networked organizations is the new paradigm of digital organizations. In dynamic and uncertain environment, small teams and big organizations can benefit from interaction with intelligent assistance. For that purpose, various behavior and relationships in situations should be effectively collected and fused. This paper proposes very early steps toward developing theoretical method for the intelligent collaboration of small teams and their big organization environment. Three main subjects are addressed in this paper: (i) Behavior intelligence support for virtual organizations; (ii) Situations behavior digitization, focusing on scenario recognition and modeling; (iii) Data fusion and behavior pattern mining, based on situation-based behavior modeling and heterogeneous behavior model fusion.

Enterprise Information Systems, 2021

Most decision-supports methods are dedicated to the identification and characterization of risks ... more Most decision-supports methods are dedicated to the identification and characterization of risks and opportunities. The concrete exploitation of these risks and opportunities is generally depending on the ability of users to analyze multi-dimensional situations, to mobilize their experience and to foresee consequences. In this article, a new and original data science-based vision of risk and opportunity management for decision-making purpose is introduced. The main expected benefit of this vision is to enable decision makers to manage the performance trajectory of a considered system by visualizing and combining the impact of risks and opportunity.

Journal of Cases on Information Technology, 2018

The continuous evolution of e-business has demanded firms to seek innovative business models to c... more The continuous evolution of e-business has demanded firms to seek innovative business models to collect and integrate information from electronic marketplaces. The authors present a case study of Card Union to investigate how companies can develop innovative models of service delivery at different stages to adapt to the changing environments of electronic business. Their analysis demonstrates that B2B2C models allow firms to extend their product and service varieties through information integration and delivery so as to obtain the benefits of long-tail effects and economies of scope. The authors' research provides valuable insights about the evolution of B2B2C models and practical guidance for managers to effectively design and deploy their e-business models.

International Journal of u- and e-Service, Science and Technology, 2015

Catering Service Supply Chain (CSSC) is a new supply chain, of which Catering Service Integrator ... more Catering Service Supply Chain (CSSC) is a new supply chain, of which Catering Service Integrator (CSI) is in the center accompany with Functional Catering Service Provider (FCSP). The core objective of CSSC is to provide different catering enterprises with supply chain services. Instability, non-standardization, specialty and diversity characteristics of the Chinese catering industry inevitably lead to demand uncertainty of CSSC, directly resulting in the uncertainty of operation and supply side. The uncertainty of supply chain system is the basis of robust optimization study, under the influence of uncertainty, robustness is extremely important to ensure stable income and continuous operation of supply chain. This research classifies various uncertainty scenarios, based on robust optimization method. Two strategies, service coordination with widely knowledge sharing, and synchronous decision with intelligent inducement, are designed to induce and integrate personalized demand to get the scale effect and the coordination of the entire supply chain. From a point of quantitative view, this research builds up robust optimization model to improve robustness of CSSC, deposing the target into two coordinated parts. The coordination is of great sense, including two objectives simultaneously, the first one aims to maximize the delivery rate of order demand, the second one aims to optimize profit of CSI and FCSP. According to data examination, the coordinative strategies and robust optimization model can effectively control the uncertainty of the whole supply chain, and then improve the robustness of CSSC.

International Journal of Grid and Utility Computing, 2016

Catering Service Supply Chain (CSSC) is a new supply chain of which Catering Service Integrator (... more Catering Service Supply Chain (CSSC) is a new supply chain of which Catering Service Integrator (CSI) is the core enterprise. The main purpose of CSSC is to provide supply chain services for different catering enterprises and restaurants. Instability, non-standardisation characteristics of the Chinese catering industry, the specialty and diversity of different restaurants lead to demand uncertainty of CSSC. This research classifies various uncertainty scenarios based on supply-driven theory. Supply-driven methodology is used to induce uncertainty sources to the supply-side, which can be controlled by CSI. Two strategies, service coordination with wide knowledge sharing and synchronous decision with intelligent inducement, are designed to induce and integrate customer demand to get the scale effect and to balance the personal demand. Correspondingly, this research presents the technology solutions, including supply-driven coordinative process, coordinative integration service platform and intelligent matching system, with the related information systems integration framework and data/knowledge integration natures.

2016 International Conference on Logistics, Informatics and Service Sciences (LISS), 2016

This paper aims at studying the changes in the number of pedestrians who go across road in “Chine... more This paper aims at studying the changes in the number of pedestrians who go across road in “Chinese ways” to discover the evolution laws and behavior influential factors. The model including pedestrians crossing behavior analysis without supervising are established, and the profit matrix is acquired by intercepting the scene of “Chinese style road crossing”. The influence of variety of decision-making parameters on evolution is discussed. The effect of variety of revenue and loss of ordinary pedestrian and adventure illegal pedestrian, and the effect of changing initial condition on the evolution results are shown by numerical simulation. It is found that “Chinese style road crossing” may not only evolve to good state, but also evolve to bad state, and forms “lock in” convergence state of behavior is dependent on relative payment of various tactics between ordinary pedestrian and adventure illegal pedestrian. Evolutionary routes for “Chinese style road crossing” can be optimized and guide the adventure illegal behavior making for the good direction.

2013 5th International Conference on Intelligent Networking and Collaborative Systems, 2013

In recent years, China's catering industry competition fierce increasingly, which dramatically ac... more In recent years, China's catering industry competition fierce increasingly, which dramatically accelerated the rapid evolution of the industry ecosystem and business development model. Reality, catering industry supply chain management services are moving towards specialization and diversification. However, there still confront many problems in the corporate positioning, selection of the operating and external business. First, starting from the definition of the catering industry supply chain ecosystem, this paper analyzes the different actors in the supply chain ecosystem. We discussed the process and characteristics of the supply chain in catering industry supply chain secondly. Then, the related evaluation model which impress on mathematical model is established between the catering industry supply chain service providers and customers.

IFIP — The International Federation for Information Processing

Dynamic Supply Chain is flexible to support various needs of enterprises. The integration and col... more Dynamic Supply Chain is flexible to support various needs of enterprises. The integration and collaboration of enterprise systems offer significant challenges, while the problem is the difficulty for the integration of distributed heterogeneous information system as the partnership changes. The emerging technologies of Service-Oriented Architecture (SOA) and Semantic Web offer promising solutions by enhancing the reusability and interoperability of different systems and promoting cooperation among business partners. This paper analyzes the requirements for On-Demand Integration of supply chain applications and discusses various integration solutions and their challenges. The analysis indicates that an approach combining the Semantic Grid and SOA technologies will be an appropriate solution. Therefore, a generic conceptnal architecture for the integration by using Semantic Grid enabled SOA approach is proposed. An example scenario is presented to show a potential application of this architectnre with a prototype adopting the WSMX (Web Service Modeling Execution Environment) as the basis of its implementation and deployment.

2008 IEEE International Conference on Service Operations and Logistics, and Informatics, 2008

Intelligent traffic technology aims at promoting traffic management and providing information ser... more Intelligent traffic technology aims at promoting traffic management and providing information services to public. The existing traffic information systems, developed with their traffic subsystem background and characterized by management-oriented applications, are incapable of meeting the dynamic requests of different customers for comprehensive and personal information services, and further go against the optimal utilization of resources. This paper analyzes the diverse

2014 11th International Conference on Service Systems and Service Management (ICSSSM), 2014

Control of the supply chain uncertainty is a hot issue studied by scholars at home and abroad, wi... more Control of the supply chain uncertainty is a hot issue studied by scholars at home and abroad, with the increasing importance of service elements, service supply chain has gradually become a new topic of supply chain management. Because of the intangibility, perishability nature of services and customer-participationed character of service supply chain, service supply chain uncertainty is different from traditional supply chain. In this paper, catering industry as the industry background, discuss the features of catering service supply chain uncertainty, and based on the features and collaborative process propose the corresponding control strategy. Through interviews of catering industry relevant departments, design a control scheme which service integration is considered as the centre, with order and dishes standard confirmation as content.

LISS 2013, 2013

Purpose: This paper is committed to design a logistics industry development policy model based on... more Purpose: This paper is committed to design a logistics industry development policy model based on system dynamic to simulate the policy measures which promote region economic and logistics efficiency. The interaction between logistic industry development policy and economy needs to be investigated and the influence degree of logistic efficiency affected by industry policy needs to be identified too. Design/methodology/approach: In order to achieve the objective, it makes a system analysis from industry perspective to divide system into economic growth subsystem, logistics demand subsystem and logistics supply subsystem. Then the hypothesis and the boundaries are defined, and the causal diagram and system flow diagrams are drawn. The paper designs parameters and structural equation by the sample of Beijing using the econometrics model and takes model validation. Taking Beijing as an example, logistics industry development policy is simulated from the aspect of technological progress, increasing fixed assets investment, adjusting the industrial structure proportion and comprehensive policy by changing the parameters using Vensim-PLE. Findings: After logistics development policy is highly simulated by system dynamic model of logistics industry development policy, it is found that the policies of technological progress, fixed assets investment increasing, the industrial structure proportion adjustment and the-573-Journal of Industrial Engineering and Management-http://dx.doi.org/10.3926/jiem.1036 comprehensive policy have different function to affect GDP, logistics demand, supply capacity and actual logistics costs. Originality/value: Compared with the previous research, this paper analyzes the interactive mechanism between logistics industry policy and region economy from a system perspective and establishes system dynamics model of logistics industry development policy to make up for the limitation of previous research.

2008 IEEE Congress on Services - Part I, 2008

Service economy and service computing are taking a surge in interest in what is being called SSME... more Service economy and service computing are taking a surge in interest in what is being called SSME (Service Science, Management, and Engineering). From the historical perspective, this paper compares the birth and research object of SSME and IS disciplines, proposes that SSME has much similarity with IS discipline, fundamental change comes from the digital society's evolution. There is a leap in the process of IT-driven social evolvement between IS and SSME, that is from IS solution to digital service system. A comprehensive comparison shows their essential differences. Then three issues are proposed according that of the IS. They will help explain the SSME research field. Some suggestions on the education issues and curricula design for SSME are made referring those of IS.

Journal of Industrial Engineering and Management, 2013

Die Dokumente auf EconStor dürfen zu eigenen wissenschaftlichen Zwecken und zum Privatgebrauch ge... more Die Dokumente auf EconStor dürfen zu eigenen wissenschaftlichen Zwecken und zum Privatgebrauch gespeichert und kopiert werden. Sie dürfen die Dokumente nicht für öffentliche oder kommerzielle Zwecke vervielfältigen, öffentlich ausstellen, öffentlich zugänglich machen, vertreiben oder anderweitig nutzen. Sofern die Verfasser die Dokumente unter Open-Content-Lizenzen (insbesondere CC-Lizenzen) zur Verfügung gestellt haben sollten, gelten abweichend von diesen Nutzungsbedingungen die in der dort genannten Lizenz gewährten Nutzungsrechte. Terms of use: Documents in EconStor may be saved and copied for your personal and scholarly purposes. You are not to copy documents for public or commercial purposes, to exhibit the documents publicly, to make them publicly available on the internet, or to distribute or otherwise use the documents in public.

LISS 2012, 2013

Catering industry is different from commercial, manufacture, and the pure services industry. In t... more Catering industry is different from commercial, manufacture, and the pure services industry. In the modern society, it belongs to the third industry. In recent years, China's catering industry always maintains doubledigit growth. At the same time, competition of the catering industry has turned to catering supply chain. The modern catering supply chain is serviceoriented, not just products supply chain. It includes product service, logistic service, and customer service and so on. So the traditional supply chain performance evaluation is not suitable for the catering industry. With the research on the current situation of catering industry, this paper summarized the characters of the catering supply chain, and then presents the serviceoriented catering supply chain and the supply chain performance evaluation model based on the platform of logistics and information. At last, the fuzzy AHP method is used to evaluate the service-oriented catering supply chain.

IFIP Advances in Information and Communication Technology, 2021

Instability is the norm, and emergency management has gradually become the general situation of o... more Instability is the norm, and emergency management has gradually become the general situation of organizations. Due to the enterprise business systems are developed to handle certain business under a planned and controlled assumption, cannot solve the uncertain business. Instead, a large number of uncertain business mainly rely on people's interactives which bring diverse perspectives and sharing knowledge to solve. This paper interprets the representation of shadow system under uncertainty and further analyzes one type of obstacle of human-system interaction based on empirical analysis. Finally, this paper designs a conceptual framework about the feedback and enabling between shadow system and legitimate system to solve this obstacle.

Knowledge Intensive Organizations (KIOs) are of growing importance worldwide. But comparing to ot... more Knowledge Intensive Organizations (KIOs) are of growing importance worldwide. But comparing to other kinds of enterprises, they are challenged by more uncertainty and complex situations. In the context of a KIO, various small teams can be dynamically organized to collaboratively pursue knowledge creation initiatives. As these small teams, which bred from KIOs, often involve activities that cannot be fully predetermined, they need to be supported by related resources and services in a more agile way during their operation and evolution stages. This paper presents a new three-layer collaboration framework for agile operation of small teams on the basis of existing models from the paradigm of Collaborative Networks, with a set of roles and mechanisms proposed in each layer. Considering the framework, related digital platforms and artificial intelligence applications can be developed, giving effective support to small teams' knowledge creation processes. A case study has been developed for a research group to illustrate the proposed framework.

Proceedings of the Annual Hawaii International Conference on System Sciences, 2020

This article presents an original theory for system management, based on physics principles. That... more This article presents an original theory for system management, based on physics principles. That theory considers that risks and opportunity can be seen as forces pushing or pulling a system with regards to its objective and its KPIs. Based on that proposal, this article presents the theory, based on (i) identification of susceptibility of systems to internal and external characteristics (danger, favorable conditions), thus creating forces (risks and opportunities), and (ii) evaluation of the sensibility of systems to these forces, thus creating consequences (damages or benefits). This article also presents the practical vision of that theory by detailing the way to observe the force-inducted trajectory of the considered system with regards to its KPIs. An illustrative example and discussions about the perspectives conclude the article.