Jukka Majava - Academia.edu (original) (raw)
Papers by Jukka Majava
Rising healthcare costs and vast business opportunities in health markets have resulted in a grea... more Rising healthcare costs and vast business opportunities in health markets have resulted in a great demand to enhance innovation creation. However, innovation development in healthcare is challenging because of the fragmented and complicated context. Potential means to tackle the challenges include utilising the concepts of open innovation and co-creation, which require organisations to develop new roles and relationships with multiple stakeholders. This paper analyses a 12-month co-creation project where a new collaboration model for healthcare innovations was developed by a hospital, research partners, and companies. We demonstrate how organisations experiment with collaborative innovation in the healthcare context, and what was learned from this experimentation. The study utilises an action research approach and a case study strategy. The co-creation model applied can produce innovations that meet the end-users' needs, but successful implementation requires careful planning, c...
Public transportation has focal importance to meet demand for mobility in urban environment in su... more Public transportation has focal importance to meet demand for mobility in urban environment in sustainable way. ICT development is transforming public transportation and ticketing and fare collection is in transition from cash, paper tickets and magnetic stripe technology to contactless smart card technology. Global diffusion of smart cards in public transportation has been driven by increasing number of separate spatial smart card platforms, and their diffusion. Thus, a most prominent and proven global scaling-up mechanism has been replication of successful platforms into other locations and contexts. The transition towards contactless payment has progressed slowly after the launch of Octopus card system 1997 in Hong Kong as the first successful large-scale implementation. This study uses multi-sided platform as a theoretical frame to analyse four successfully diffused smart card platforms in public transportation, Octobus, Oyster, Easycard and OV-chipkaart. The results show that a...
Sustainable Production and Consumption
Human Systems Management
BACKGROUND: Transition into Industry 4.0 has had many significant impacts. Customization symboliz... more BACKGROUND: Transition into Industry 4.0 has had many significant impacts. Customization symbolizes leanness, flexibility, adaptability, and agility. A business operator needs to recognize the factors that contribute to better utilization of the talents of its workforce and more effective workplace learning. OBJECTIVE: The study aims to provide a construct which highlights effective workplace learning. In this context, a construct represents a broad view of various interrelated ideas and concepts which can point to academic and practical implications. METHODS: The study applies action research which is suitable when observing a transformative change. The study intends to observe and notice how the environmental factors have changed and try to predict their impacts on human capital development. To help verify the suitability of these impacts, a comparison with similar studies or findings is made. Focuses on literature reviews which look at the impacts from Industry 4.0 (on a need to ...
Sustainability
This study analyses remanufacturing operations of a Finnish heavy vehicle manufacturer with globa... more This study analyses remanufacturing operations of a Finnish heavy vehicle manufacturer with global operations. The company has remanufactured and refurbished certain components for a decade in a centralised remanufacturing and recycling centre in Finland, but it has encountered significant challenges, especially in reverse logistics. The company considers regional remanufacturing to decrease these disadvantages. The purpose of this study is to analyse the characteristics, challenges and benefits of regional remanufacturing by reviewing the relevant literature and analysing the empirical data, including a survey for international subsidiaries of the case company to determine regional needs. As a result, we have identified significant benefits, especially related to minimised logistics costs and better availability of the components, but also challenges, such as lack of resources, and insufficient economies of scale.
International Journal of Value Chain Management
Excellence in product development can be achieved by integrating various stakeholders' requiremen... more Excellence in product development can be achieved by integrating various stakeholders' requirements into a winning offering. After-market services have become increasingly important for companies, as digitalisation enables new business models and revenue streams. The integration of customer care must be performed in the product development (PD) process in the early concepting and development phases in order to ensure an excellent customer experience. The traditional elements of care-spare parts, service tools, and support-must be coupled with new services. Future cutting-edge products demand new self-support, repair, and upgrade capabilities that are enabled by the digitalisation of product-service assets and low-cost distribution platforms. This study aims to increase knowledge on how care capabilities can be created in the PD by analysing the critical care inputs and their effects in the product concepting phase. In addition, the critical care outputs in the case company's product development process in the main phases are presented.
International Journal of Management and Enterprise Development, 2017
Innovation-driven enterprises (IDEs) engage with various stakeholders during new product developm... more Innovation-driven enterprises (IDEs) engage with various stakeholders during new product development and commercialisation. Spatial ecosystems in which these enterprises operate provide them with the local business environment for new innovation development. Our study analyses IDEs' stakeholders in two spatial information and communication technology (ICT) business ecosystems: one in San Diego, California, USA and the other in Oulu, Finland. The study analyses the stakeholders' presence and their roles to support innovation. The critical stakeholders for supporting innovation-driven enterprises, such as providers of different forms of capital and research institutes, are identified. Our findings suggest that IDEs should exploit the spatial ecosystems by interacting with various stakeholders and by gaining access to local resources to create new innovations. The results of the study are beneficial both for managers of new innovation-driven ventures and decision-makers designing and implementing innovation policies.
Journal of Cleaner Production
International Journal of Value Chain Management
Journal of Industrial Engineering and Management
Purpose: Servitization is a rising trend as companies look for new revenue streams. This paper pr... more Purpose: Servitization is a rising trend as companies look for new revenue streams. This paper presents a study of customer care business model evolution in the smartphone industry. The paper identifies key changes in the business models during recent years and their implications for companies seeking after-sales service excellence and new revenue sources.Design/methodology/approach: The research approach is built on the literature of product-service offerings, servitization, and business models. The empirical part is based on a multiple case study of former Nokia mobile phone business, the Apple iPhone, and Google Android.Findings: Three different customer care business models and an analysis of the changes in the smartphone industry are presented. This paper demonstrates how after-sales services have become increasingly important in generating new revenue. Moreover, the nature of after-sales services has fundamentally changed in the industry.Research limitations/implications: Due ...
Construction Innovation
Purpose-The use of "Big Rooms" and lean philosophy have become increasingly popular in constructi... more Purpose-The use of "Big Rooms" and lean philosophy have become increasingly popular in construction. Visual control is a central part of lean philosophy and the Big Room concept; its aim is to improve information flow, joint problem solving and real-time decision making. Visual control facilitates effective project management by providing information on what work is performed and why, customer requirements, deadlines, work status and potential problems. This study explores how visualisation supports project management and control in a Big Room and the factors that facilitate good visual control. Design/methodology/approach-This research is based on the case study method and the objective is to elaborate the current understanding of factors that affect visual control. The study includes a literature review and an empirical study of a large construction project. Findings-The results indicate that many factors facilitate visual control. Despite the importance of facilities and tools, communication and teamwork are identified as the key factors. On a broader level, the results indicate a need for a holistic approach in developing visual management strategies and practices in the construction industry and in complex projects in particular. Research limitations/implications-A single case may not be able to offer a generalised picture of this complex topic. However, the study provides novel insights for practitioners and researchers interested in the development of visual control and Big Rooms. Future research topics are also proposed. Originality/value-While previous studies have identified many elements of successful Big Room implementation-including integration and early involvement, information sharing, tools and facilities-this study focuses specifically on the factors that facilitate visual control.
Management and Production Engineering Review
The competitiveness of small and medium sized enterprises (SMEs) is vital for the European econom... more The competitiveness of small and medium sized enterprises (SMEs) is vital for the European economy. Also, manufacturing is often the core competence of SMEs. Adopting lean philosophy is a viable and popular approach for developing production and enabling continuous improvement. Despite the increased interest in empirical lean research, the body of knowledge about lean manufacturing development in SMEs is currently insufficient. This paper describes a study of a lean development project in a Finnish-based manufacturing SME. A current state analysis and development proposals are presented. The project applies a framework that other SMEs can utilize in identifying their problem areas and creating development proposals for their production activities. The results of the study contribute to the existing body of knowledge in lean manufacturing. In addition, managers in SMEs can utilize the study results as a reference when designing production development projects.
International Journal of Modelling in Operations Management
This original research evaluates contactless smart card technology as a source of innovation in p... more This original research evaluates contactless smart card technology as a source of innovation in public transportation. Ticketing and fare collection are in global transition from cash, paper tickets and contact cards to contactless payment. The global diffusion of contactless smart cards has progressed slowly by the local diffusions of separate platforms following the 1997 launch of Octopus platform in Hong Kong as the first successful large-scale implementation. This research utilises the principles of a multiple case study and a multi-sided platform as a theoretical frame to analyse four well-diffused platforms: Octopus, Oyster, EasyCard and OV-chipkaart. The results show that common strategies are shared for the design and expansion of multi-sided platforms in public transportation while strategies toward other sectors differ. Although limited to four cases, from a managerial perspective, this paper demonstrates that the utilisation of original technology platforms is more dependent on institutional and societal factors than technological frame.
Industrial Management & Data Systems, 2014
Purpose – Ensuring the sufficient service level is essential for critical materials in industrial... more Purpose – Ensuring the sufficient service level is essential for critical materials in industrial maintenance. This study aims to evaluate the use of statistically imperfect data in a stochastic simulation-based inventory optimization where items' failure characteristics are derived from historical consumption data, which represents a real-life situation in the implementation of such an optimization model. Design/methodology/approach – The risks of undesired shortages were evaluated through a service-level sensitivity analysis. The service levels were simulated within the error of margin of the key input variables by using StockOptim optimization software and real data from a Finnish steel mill. A random sample of 100 inventory items was selected. Findings – Service-level sensitivity is item specific, but, for many items, statistical imprecision in the input data causes significant uncertainty in the service level. On the other hand, some items seem to be more resistant to varia...
International Journal of Innovation and Learning
International Journal of Innovation and Learning, 2016
European Journal of Innovation Management, 2016
2015 IEEE First International Smart Cities Conference (ISC2), 2015
This paper reports on research toward a new theoretical model analyzing "smart city" development ... more This paper reports on research toward a new theoretical model analyzing "smart city" development in the context of five Sociological Drivers (Technologies, Social structures, Cultural drivers, Economic drivers, Governance). These drivers are analyzed for their impact in support of five Intelligent Community Indicators (Broadband Connectivity, Knowledge Workforce, Innovation, Digital Inclusion, Marketing & Advocacy). The paper gives findings for a preliminary sample of three top cities from the Intelligent Community of the Year award competition. It presents a matrix and heat map of Transformative Factors in smart city development. The paper concludes that the model is promising for community research and leadership and warrants broader sampling with further analysis.
Rising healthcare costs and vast business opportunities in health markets have resulted in a grea... more Rising healthcare costs and vast business opportunities in health markets have resulted in a great demand to enhance innovation creation. However, innovation development in healthcare is challenging because of the fragmented and complicated context. Potential means to tackle the challenges include utilising the concepts of open innovation and co-creation, which require organisations to develop new roles and relationships with multiple stakeholders. This paper analyses a 12-month co-creation project where a new collaboration model for healthcare innovations was developed by a hospital, research partners, and companies. We demonstrate how organisations experiment with collaborative innovation in the healthcare context, and what was learned from this experimentation. The study utilises an action research approach and a case study strategy. The co-creation model applied can produce innovations that meet the end-users' needs, but successful implementation requires careful planning, c...
Public transportation has focal importance to meet demand for mobility in urban environment in su... more Public transportation has focal importance to meet demand for mobility in urban environment in sustainable way. ICT development is transforming public transportation and ticketing and fare collection is in transition from cash, paper tickets and magnetic stripe technology to contactless smart card technology. Global diffusion of smart cards in public transportation has been driven by increasing number of separate spatial smart card platforms, and their diffusion. Thus, a most prominent and proven global scaling-up mechanism has been replication of successful platforms into other locations and contexts. The transition towards contactless payment has progressed slowly after the launch of Octopus card system 1997 in Hong Kong as the first successful large-scale implementation. This study uses multi-sided platform as a theoretical frame to analyse four successfully diffused smart card platforms in public transportation, Octobus, Oyster, Easycard and OV-chipkaart. The results show that a...
Sustainable Production and Consumption
Human Systems Management
BACKGROUND: Transition into Industry 4.0 has had many significant impacts. Customization symboliz... more BACKGROUND: Transition into Industry 4.0 has had many significant impacts. Customization symbolizes leanness, flexibility, adaptability, and agility. A business operator needs to recognize the factors that contribute to better utilization of the talents of its workforce and more effective workplace learning. OBJECTIVE: The study aims to provide a construct which highlights effective workplace learning. In this context, a construct represents a broad view of various interrelated ideas and concepts which can point to academic and practical implications. METHODS: The study applies action research which is suitable when observing a transformative change. The study intends to observe and notice how the environmental factors have changed and try to predict their impacts on human capital development. To help verify the suitability of these impacts, a comparison with similar studies or findings is made. Focuses on literature reviews which look at the impacts from Industry 4.0 (on a need to ...
Sustainability
This study analyses remanufacturing operations of a Finnish heavy vehicle manufacturer with globa... more This study analyses remanufacturing operations of a Finnish heavy vehicle manufacturer with global operations. The company has remanufactured and refurbished certain components for a decade in a centralised remanufacturing and recycling centre in Finland, but it has encountered significant challenges, especially in reverse logistics. The company considers regional remanufacturing to decrease these disadvantages. The purpose of this study is to analyse the characteristics, challenges and benefits of regional remanufacturing by reviewing the relevant literature and analysing the empirical data, including a survey for international subsidiaries of the case company to determine regional needs. As a result, we have identified significant benefits, especially related to minimised logistics costs and better availability of the components, but also challenges, such as lack of resources, and insufficient economies of scale.
International Journal of Value Chain Management
Excellence in product development can be achieved by integrating various stakeholders' requiremen... more Excellence in product development can be achieved by integrating various stakeholders' requirements into a winning offering. After-market services have become increasingly important for companies, as digitalisation enables new business models and revenue streams. The integration of customer care must be performed in the product development (PD) process in the early concepting and development phases in order to ensure an excellent customer experience. The traditional elements of care-spare parts, service tools, and support-must be coupled with new services. Future cutting-edge products demand new self-support, repair, and upgrade capabilities that are enabled by the digitalisation of product-service assets and low-cost distribution platforms. This study aims to increase knowledge on how care capabilities can be created in the PD by analysing the critical care inputs and their effects in the product concepting phase. In addition, the critical care outputs in the case company's product development process in the main phases are presented.
International Journal of Management and Enterprise Development, 2017
Innovation-driven enterprises (IDEs) engage with various stakeholders during new product developm... more Innovation-driven enterprises (IDEs) engage with various stakeholders during new product development and commercialisation. Spatial ecosystems in which these enterprises operate provide them with the local business environment for new innovation development. Our study analyses IDEs' stakeholders in two spatial information and communication technology (ICT) business ecosystems: one in San Diego, California, USA and the other in Oulu, Finland. The study analyses the stakeholders' presence and their roles to support innovation. The critical stakeholders for supporting innovation-driven enterprises, such as providers of different forms of capital and research institutes, are identified. Our findings suggest that IDEs should exploit the spatial ecosystems by interacting with various stakeholders and by gaining access to local resources to create new innovations. The results of the study are beneficial both for managers of new innovation-driven ventures and decision-makers designing and implementing innovation policies.
Journal of Cleaner Production
International Journal of Value Chain Management
Journal of Industrial Engineering and Management
Purpose: Servitization is a rising trend as companies look for new revenue streams. This paper pr... more Purpose: Servitization is a rising trend as companies look for new revenue streams. This paper presents a study of customer care business model evolution in the smartphone industry. The paper identifies key changes in the business models during recent years and their implications for companies seeking after-sales service excellence and new revenue sources.Design/methodology/approach: The research approach is built on the literature of product-service offerings, servitization, and business models. The empirical part is based on a multiple case study of former Nokia mobile phone business, the Apple iPhone, and Google Android.Findings: Three different customer care business models and an analysis of the changes in the smartphone industry are presented. This paper demonstrates how after-sales services have become increasingly important in generating new revenue. Moreover, the nature of after-sales services has fundamentally changed in the industry.Research limitations/implications: Due ...
Construction Innovation
Purpose-The use of "Big Rooms" and lean philosophy have become increasingly popular in constructi... more Purpose-The use of "Big Rooms" and lean philosophy have become increasingly popular in construction. Visual control is a central part of lean philosophy and the Big Room concept; its aim is to improve information flow, joint problem solving and real-time decision making. Visual control facilitates effective project management by providing information on what work is performed and why, customer requirements, deadlines, work status and potential problems. This study explores how visualisation supports project management and control in a Big Room and the factors that facilitate good visual control. Design/methodology/approach-This research is based on the case study method and the objective is to elaborate the current understanding of factors that affect visual control. The study includes a literature review and an empirical study of a large construction project. Findings-The results indicate that many factors facilitate visual control. Despite the importance of facilities and tools, communication and teamwork are identified as the key factors. On a broader level, the results indicate a need for a holistic approach in developing visual management strategies and practices in the construction industry and in complex projects in particular. Research limitations/implications-A single case may not be able to offer a generalised picture of this complex topic. However, the study provides novel insights for practitioners and researchers interested in the development of visual control and Big Rooms. Future research topics are also proposed. Originality/value-While previous studies have identified many elements of successful Big Room implementation-including integration and early involvement, information sharing, tools and facilities-this study focuses specifically on the factors that facilitate visual control.
Management and Production Engineering Review
The competitiveness of small and medium sized enterprises (SMEs) is vital for the European econom... more The competitiveness of small and medium sized enterprises (SMEs) is vital for the European economy. Also, manufacturing is often the core competence of SMEs. Adopting lean philosophy is a viable and popular approach for developing production and enabling continuous improvement. Despite the increased interest in empirical lean research, the body of knowledge about lean manufacturing development in SMEs is currently insufficient. This paper describes a study of a lean development project in a Finnish-based manufacturing SME. A current state analysis and development proposals are presented. The project applies a framework that other SMEs can utilize in identifying their problem areas and creating development proposals for their production activities. The results of the study contribute to the existing body of knowledge in lean manufacturing. In addition, managers in SMEs can utilize the study results as a reference when designing production development projects.
International Journal of Modelling in Operations Management
This original research evaluates contactless smart card technology as a source of innovation in p... more This original research evaluates contactless smart card technology as a source of innovation in public transportation. Ticketing and fare collection are in global transition from cash, paper tickets and contact cards to contactless payment. The global diffusion of contactless smart cards has progressed slowly by the local diffusions of separate platforms following the 1997 launch of Octopus platform in Hong Kong as the first successful large-scale implementation. This research utilises the principles of a multiple case study and a multi-sided platform as a theoretical frame to analyse four well-diffused platforms: Octopus, Oyster, EasyCard and OV-chipkaart. The results show that common strategies are shared for the design and expansion of multi-sided platforms in public transportation while strategies toward other sectors differ. Although limited to four cases, from a managerial perspective, this paper demonstrates that the utilisation of original technology platforms is more dependent on institutional and societal factors than technological frame.
Industrial Management & Data Systems, 2014
Purpose – Ensuring the sufficient service level is essential for critical materials in industrial... more Purpose – Ensuring the sufficient service level is essential for critical materials in industrial maintenance. This study aims to evaluate the use of statistically imperfect data in a stochastic simulation-based inventory optimization where items' failure characteristics are derived from historical consumption data, which represents a real-life situation in the implementation of such an optimization model. Design/methodology/approach – The risks of undesired shortages were evaluated through a service-level sensitivity analysis. The service levels were simulated within the error of margin of the key input variables by using StockOptim optimization software and real data from a Finnish steel mill. A random sample of 100 inventory items was selected. Findings – Service-level sensitivity is item specific, but, for many items, statistical imprecision in the input data causes significant uncertainty in the service level. On the other hand, some items seem to be more resistant to varia...
International Journal of Innovation and Learning
International Journal of Innovation and Learning, 2016
European Journal of Innovation Management, 2016
2015 IEEE First International Smart Cities Conference (ISC2), 2015
This paper reports on research toward a new theoretical model analyzing "smart city" development ... more This paper reports on research toward a new theoretical model analyzing "smart city" development in the context of five Sociological Drivers (Technologies, Social structures, Cultural drivers, Economic drivers, Governance). These drivers are analyzed for their impact in support of five Intelligent Community Indicators (Broadband Connectivity, Knowledge Workforce, Innovation, Digital Inclusion, Marketing & Advocacy). The paper gives findings for a preliminary sample of three top cities from the Intelligent Community of the Year award competition. It presents a matrix and heat map of Transformative Factors in smart city development. The paper concludes that the model is promising for community research and leadership and warrants broader sampling with further analysis.