L.R.S. Mani - Academia.edu (original) (raw)
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University of St. Thomas, Minnesota
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Papers by L.R.S. Mani
CHIEF PATRON CHIEF PATRON
Milk is nature's ideal food for infants and growing children in all parts of the world. Milk is a... more Milk is nature's ideal food for infants and growing children in all parts of the world. Milk is a balanced diet and has high nutritive value. Hence the quality initiatives right from the source till it is ready for consumption is of utmost importence. The aim of this study is to explore the entire supply chain of milk from the cow to consumer and the quality measures introduced at each stage. The White Revolution in India in the 1960s saw the increase in the production, productivity and quality of milk. The National Dairy Development Board initiated major policy changes in the dairy sector to achieve self sufficiency in milk production. The Karnataka Milk Federation is on the lines of AMUL in Gujarat. The scope is to cover Bangalore Dairy though there are 13 dairies under KMFL. The research is more exploratory in nature. The primary data is collected from the customers with the help of the questionnaire and also interviewing the personnel at the cooperatives and the dairy. The secondary data is collected from the documents and records of the organization as well as their website. The data collected is analyzed using basic statistical technique. Also covered in this paper is the conceptual framework on Quality and Quality Management Systems. The author concludes that the reasons for higher market share for Nandini-the brand of KMFL-and also a higher level of customer satisfaction is due to the processes and controls deployed at each stage.
Travel and tourism is a vital part of the global economy. One of the essential requirements in to... more Travel and tourism is a vital part of the global economy. One of the essential requirements in tourism is time and cost effective movement of people from one place to another. The role of aviation sector gains a great importance. The aviation sector is one of the fastest growing sectors in the service industry. Due to higher disposable income and need for faster travel, there is more demand for air travel. In today's global and dynamic business environment, CRM solutions can aid in improving customer satisfaction and make efforts to exceed customer expectations. British Airways is one of the leading international airlines today covering more number of countries than any other airline in the world. BA has come forward with several strategies and successfully implemented customer centric practices in the last two decades. A study is made as to how they have been able to enhance customer loyalty and retain their customers.
CHIEF PATRON CHIEF PATRON
Milk is nature's ideal food for infants and growing children in all parts of the world. Milk is a... more Milk is nature's ideal food for infants and growing children in all parts of the world. Milk is a balanced diet and has high nutritive value. Hence the quality initiatives right from the source till it is ready for consumption is of utmost importence. The aim of this study is to explore the entire supply chain of milk from the cow to consumer and the quality measures introduced at each stage. The White Revolution in India in the 1960s saw the increase in the production, productivity and quality of milk. The National Dairy Development Board initiated major policy changes in the dairy sector to achieve self sufficiency in milk production. The Karnataka Milk Federation is on the lines of AMUL in Gujarat. The scope is to cover Bangalore Dairy though there are 13 dairies under KMFL. The research is more exploratory in nature. The primary data is collected from the customers with the help of the questionnaire and also interviewing the personnel at the cooperatives and the dairy. The secondary data is collected from the documents and records of the organization as well as their website. The data collected is analyzed using basic statistical technique. Also covered in this paper is the conceptual framework on Quality and Quality Management Systems. The author concludes that the reasons for higher market share for Nandini-the brand of KMFL-and also a higher level of customer satisfaction is due to the processes and controls deployed at each stage.
Travel and tourism is a vital part of the global economy. One of the essential requirements in to... more Travel and tourism is a vital part of the global economy. One of the essential requirements in tourism is time and cost effective movement of people from one place to another. The role of aviation sector gains a great importance. The aviation sector is one of the fastest growing sectors in the service industry. Due to higher disposable income and need for faster travel, there is more demand for air travel. In today's global and dynamic business environment, CRM solutions can aid in improving customer satisfaction and make efforts to exceed customer expectations. British Airways is one of the leading international airlines today covering more number of countries than any other airline in the world. BA has come forward with several strategies and successfully implemented customer centric practices in the last two decades. A study is made as to how they have been able to enhance customer loyalty and retain their customers.