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Research paper thumbnail of A Holistic Look at Reference Statistics: Whither Librarians?

Objective-Washington State University (WSU) Pullman campus librarians track a diverse set of refe... more Objective-Washington State University (WSU) Pullman campus librarians track a diverse set of reference statistics to gain a "holistic" look at local reference transaction trends. Our aim was to aggregate virtual, reference desk and office transaction data over the course of three years to determine staffing levels. Specifically, we asked "Where should reference librarians be to answer questions?" Methods-Using Springshare's LibAnalytics, we generated longitudinal (2012-2014) statistics and data, to help us assess the patterns and trends of patron question numbers, types,

Research paper thumbnail of A Holistic Look at Reference Statistics: Whither Librarians?

Objective-Washington State University (WSU) Pullman campus librarians track a diverse set of refe... more Objective-Washington State University (WSU) Pullman campus librarians track a diverse set of reference statistics to gain a "holistic" look at local reference transaction trends. Our aim was to aggregate virtual, reference desk and office transaction data over the course of three years to determine staffing levels. Specifically, we asked "Where should reference librarians be to answer questions?" Methods-Using Springshare's LibAnalytics, we generated longitudinal (2012-2014) statistics and data, to help us assess the patterns and trends of patron question numbers, types,

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