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Research paper thumbnail of Increasing the Productivity of Office Staff Indexing Key Performance Measures using an Objectives Matrix

Office productivity is a major concern of managements. One factor is a mistaken view that changes... more Office productivity is a major concern of managements. One factor is a mistaken view that changes in office productivity cannot be measured and that there is therefore no way of ensuring that action to improve performance achieves tangible results. However, the productivity of office work can be measured, and changes up and down can be detected allowing managerial action to be taken to ensure that improvement takes place. In the following article I suggest how to go about it.

Research paper thumbnail of Increasing the Productivity of Office Staff Indexing Key Performance Measures using an Objectives Matrix

Office productivity is a major concern of managements. One factor is a mistaken view that changes... more Office productivity is a major concern of managements. One factor is a mistaken view that changes in office productivity cannot be measured and that there is therefore no way of ensuring that action to improve performance achieves tangible results. However, the productivity of office work can be measured, and changes up and down can be detected allowing managerial action to be taken to ensure that improvement takes place. In the following article I suggest how to go about it.

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