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Papers by Luh Putu Kartini

International Journal of Applied Research in Tourism and Hospitality

Tourist loyalty is very important for tourist destinations as it showing commitment and willingne... more Tourist loyalty is very important for tourist destinations as it showing commitment and willingness to recommend to other so the business processes in destination can continue to grow. This research aims to analyze the role of satisfaction in the influence of destination image through attitudinal loyalty in Medana Village, Tanjung – North Lombok from tourist’s perspective. The data collection of this research was carried out by purposive sampling method through the distribution of questionnaires, observations, literature studies and secondary data, also interviews. Analysis of the data used is path analysis using SEM (Structural Equation Modeling) with mediating effects and tested with AMOS and Sobel-test. The results stated that satisfaction is able to mediate the effect of destination image on attitude loyalty. However, there are still improvements needed to increase tourist satisfaction, such as develop a customer-centric strategy, formulate transformative services and gaining su...

Jurnal Bisnis Hospitaliti

Training has become a fundamental aspect in maintaining and even developing human resources in an... more Training has become a fundamental aspect in maintaining and even developing human resources in an organization. Training is a serious program that cost a lot, therefore the training program provided should be formulated based on the employee’s needs. Online training is one of the methods that is expected to give more flexibility and efficiency to the employees and the employers. As a luxury resort, Hotel X conducts online training and sets minimum hours to be achieved by the employees. However, based on the data obtained, most of employees do not achieve the minimum hours. Therefore, this research aims to analyse the online training program conducted at Hotel X in Bali. This research employed quantitative and qualitative methods to obtain the employees’ perceptions regarding the training course, content, instructor, and its relevance to their job. The quantitative data were obtained through a set of questionnaires administered to 180 samples and qualitative data were obtained by con...

International Journal of Applied Sciences in Tourism and Events, 2021

This study aims to examine the effect of job satisfaction on turnover intention of food and bever... more This study aims to examine the effect of job satisfaction on turnover intention of food and beverage service employees and to investigate possible areas of improvement to establish job satisfaction on overcoming turnover intention. The job satisfaction is measured with a simplified JDI Model, and the turnover intention is measured with Mobley et al.'s Turnover Intention Heuristic Model. The research used quantitative and qualitative methods with a questionnaire and semi-structured interview as the instrument. The analysis includes a correlation test, the classic assumption test, and a simple linear regression test. The result shows that job satisfaction has a significant negative effect on employee turnover intention. The ability of job satisfaction variables to explain the variance of turnover intention variable was moderate. Demographic factors such as age and academic education are among the most significant factors to influence turnover intention. Three areas of improvement to establish job satisfaction on overcoming turnover intention were addressed. Job satisfaction is significantly and negatively affecting the turnover intention of Food and Beverage Service Employees at Alila Seminyak Bali.

Journal of Applied Research in Tourism and Hospitality, 2022

Tourist loyalty is very important for tourist destinations as it showing commitment and willingne... more Tourist loyalty is very important for tourist destinations as it showing commitment and willingness to recommend to other so the business processes in destination can continue to grow. This research aims to analyze the role of satisfaction in the influence of destination image through attitudinal loyalty in Medana Village, Tanjung-North Lombok from tourist's perspective. The data collection of this research was carried out by purposive sampling method through the distribution of questionnaires, observations, literature studies and secondary data, also interviews. Analysis of the data used is path analysis using SEM (Structural Equation Modeling) with mediating effects and tested with AMOS and Sobel-test. The results stated that satisfaction is able to mediate the effect of destination image on attitude loyalty. However, there are still improvements needed to increase tourist satisfaction, such as develop a customer-centric strategy, formulate transformative services and gaining support from the association/industry.

Jurnal Bisnis Hospitaliti , 2022

Training has become a fundamental aspect in maintaining and even developing human resources in an... more Training has become a fundamental aspect in maintaining and even developing human resources in an organization. Training is a serious program that cost a lot, therefore the training program provided should be formulated based on the employee's needs. Online training is one of the methods that is expected to give more flexibility and efficiency to the employees and the employers. As a luxury resort, Hotel X conducts online training and sets minimum hours to be achieved by the employees. However, based on the data obtained, most of employees do not achieve the minimum hours. Therefore, this research aims to analyse the online training program conducted at Hotel X in Bali. This research employed quantitative and qualitative methods to obtain the employees' perceptions regarding the training course, content, instructor, and its relevance to their job. The quantitative data were obtained through a set of questionnaires administered to 180 samples and qualitative data were obtained by conducting interview with some employees and some managerial and senior staff. The result showed that, the training course and the training content provided are very good, the training instructor is qualified and very good, and the online training materials are relevant to the respondent's job.

Barista : Jurnal Kajian Bahasa dan Pariwisata

During the pandemic situation, take interest to indirect compensation in order to maintain employ... more During the pandemic situation, take interest to indirect compensation in order to maintain employee performance becomes very important while increasing direct compensation will be difficult. The purpose of this study is to find out the significance effect of indirect compensation toward employee performance based on criteria of Byars and Rue’ indirect compensation model and Sedarmayanti’s employee performance model. Mixed method is chosen in this research to study the employee perception of Daluman Vila using questionnaire with census method and elaborate it with interview result. The quantitative data is then analyzed using simple regression test, meanwhile the qualitative data is analyzed using descriptive analysis and triangulation. The result shows that employees supporting facilities in indirect compensation criteria, and initiative in employee performance, obtained lowest score. To improve these aspects, evaluation related to supporting employee facilities and designing employ...

Conference Presentations by Luh Putu Kartini

The 2nd INTERNATIONAL HOSPITALITY ENTREPRENEURSHIP AND INNOVATION CONFERENCE 2022 Volume 1, Issue 1, 2022

The Hospitality in Post - Pandemic Era: What’s Next?

he 1st International Seminar - Rebuilding Indonesia Sustainable Tourism for The Future, 2022

Rebuilding Indonesia Sustainable Tourism for The Future: Strategies to Adjust to the New Normal

1st INTERNATIONAL HOSPITALITY ENTREPRENEURSHIP AND INNOVATION CONFERENCE (InHEIC) 2021, 2021

“Refocusing and Strengthening The Hospitality Sectors with Local Wisdom and Community in the Aft... more “Refocusing and Strengthening The Hospitality Sectors with Local
Wisdom and Community in the Aftermath of the Covid-19
Pandemic”

Teaching Documents by Luh Putu Kartini

Sektor Pariwisata sebagai Sektor Unggulan di NTB melalui program 99 Desa Wisata di NTB. Permasala... more Sektor Pariwisata sebagai Sektor Unggulan di NTB melalui program 99 Desa Wisata di NTB. Permasalahan Yang Timbul, terkait dengan indikator, sosialisasi, masterplan. Perubahan Yang Dilakukan adalah menyusun indikator, juklak juknis, sosialisasi program dengan stakeholder terkait. Saran yang diberikan adalah Perencanaan Program yang matang wajib
melibatkan seluruh stakeholder terkait.

International Journal of Applied Research in Tourism and Hospitality

Tourist loyalty is very important for tourist destinations as it showing commitment and willingne... more Tourist loyalty is very important for tourist destinations as it showing commitment and willingness to recommend to other so the business processes in destination can continue to grow. This research aims to analyze the role of satisfaction in the influence of destination image through attitudinal loyalty in Medana Village, Tanjung – North Lombok from tourist’s perspective. The data collection of this research was carried out by purposive sampling method through the distribution of questionnaires, observations, literature studies and secondary data, also interviews. Analysis of the data used is path analysis using SEM (Structural Equation Modeling) with mediating effects and tested with AMOS and Sobel-test. The results stated that satisfaction is able to mediate the effect of destination image on attitude loyalty. However, there are still improvements needed to increase tourist satisfaction, such as develop a customer-centric strategy, formulate transformative services and gaining su...

Jurnal Bisnis Hospitaliti

Training has become a fundamental aspect in maintaining and even developing human resources in an... more Training has become a fundamental aspect in maintaining and even developing human resources in an organization. Training is a serious program that cost a lot, therefore the training program provided should be formulated based on the employee’s needs. Online training is one of the methods that is expected to give more flexibility and efficiency to the employees and the employers. As a luxury resort, Hotel X conducts online training and sets minimum hours to be achieved by the employees. However, based on the data obtained, most of employees do not achieve the minimum hours. Therefore, this research aims to analyse the online training program conducted at Hotel X in Bali. This research employed quantitative and qualitative methods to obtain the employees’ perceptions regarding the training course, content, instructor, and its relevance to their job. The quantitative data were obtained through a set of questionnaires administered to 180 samples and qualitative data were obtained by con...

International Journal of Applied Sciences in Tourism and Events, 2021

This study aims to examine the effect of job satisfaction on turnover intention of food and bever... more This study aims to examine the effect of job satisfaction on turnover intention of food and beverage service employees and to investigate possible areas of improvement to establish job satisfaction on overcoming turnover intention. The job satisfaction is measured with a simplified JDI Model, and the turnover intention is measured with Mobley et al.'s Turnover Intention Heuristic Model. The research used quantitative and qualitative methods with a questionnaire and semi-structured interview as the instrument. The analysis includes a correlation test, the classic assumption test, and a simple linear regression test. The result shows that job satisfaction has a significant negative effect on employee turnover intention. The ability of job satisfaction variables to explain the variance of turnover intention variable was moderate. Demographic factors such as age and academic education are among the most significant factors to influence turnover intention. Three areas of improvement to establish job satisfaction on overcoming turnover intention were addressed. Job satisfaction is significantly and negatively affecting the turnover intention of Food and Beverage Service Employees at Alila Seminyak Bali.

Journal of Applied Research in Tourism and Hospitality, 2022

Tourist loyalty is very important for tourist destinations as it showing commitment and willingne... more Tourist loyalty is very important for tourist destinations as it showing commitment and willingness to recommend to other so the business processes in destination can continue to grow. This research aims to analyze the role of satisfaction in the influence of destination image through attitudinal loyalty in Medana Village, Tanjung-North Lombok from tourist's perspective. The data collection of this research was carried out by purposive sampling method through the distribution of questionnaires, observations, literature studies and secondary data, also interviews. Analysis of the data used is path analysis using SEM (Structural Equation Modeling) with mediating effects and tested with AMOS and Sobel-test. The results stated that satisfaction is able to mediate the effect of destination image on attitude loyalty. However, there are still improvements needed to increase tourist satisfaction, such as develop a customer-centric strategy, formulate transformative services and gaining support from the association/industry.

Jurnal Bisnis Hospitaliti , 2022

Training has become a fundamental aspect in maintaining and even developing human resources in an... more Training has become a fundamental aspect in maintaining and even developing human resources in an organization. Training is a serious program that cost a lot, therefore the training program provided should be formulated based on the employee's needs. Online training is one of the methods that is expected to give more flexibility and efficiency to the employees and the employers. As a luxury resort, Hotel X conducts online training and sets minimum hours to be achieved by the employees. However, based on the data obtained, most of employees do not achieve the minimum hours. Therefore, this research aims to analyse the online training program conducted at Hotel X in Bali. This research employed quantitative and qualitative methods to obtain the employees' perceptions regarding the training course, content, instructor, and its relevance to their job. The quantitative data were obtained through a set of questionnaires administered to 180 samples and qualitative data were obtained by conducting interview with some employees and some managerial and senior staff. The result showed that, the training course and the training content provided are very good, the training instructor is qualified and very good, and the online training materials are relevant to the respondent's job.

Barista : Jurnal Kajian Bahasa dan Pariwisata

During the pandemic situation, take interest to indirect compensation in order to maintain employ... more During the pandemic situation, take interest to indirect compensation in order to maintain employee performance becomes very important while increasing direct compensation will be difficult. The purpose of this study is to find out the significance effect of indirect compensation toward employee performance based on criteria of Byars and Rue’ indirect compensation model and Sedarmayanti’s employee performance model. Mixed method is chosen in this research to study the employee perception of Daluman Vila using questionnaire with census method and elaborate it with interview result. The quantitative data is then analyzed using simple regression test, meanwhile the qualitative data is analyzed using descriptive analysis and triangulation. The result shows that employees supporting facilities in indirect compensation criteria, and initiative in employee performance, obtained lowest score. To improve these aspects, evaluation related to supporting employee facilities and designing employ...

The 2nd INTERNATIONAL HOSPITALITY ENTREPRENEURSHIP AND INNOVATION CONFERENCE 2022 Volume 1, Issue 1, 2022

The Hospitality in Post - Pandemic Era: What’s Next?

he 1st International Seminar - Rebuilding Indonesia Sustainable Tourism for The Future, 2022

Rebuilding Indonesia Sustainable Tourism for The Future: Strategies to Adjust to the New Normal

1st INTERNATIONAL HOSPITALITY ENTREPRENEURSHIP AND INNOVATION CONFERENCE (InHEIC) 2021, 2021

“Refocusing and Strengthening The Hospitality Sectors with Local Wisdom and Community in the Aft... more “Refocusing and Strengthening The Hospitality Sectors with Local
Wisdom and Community in the Aftermath of the Covid-19
Pandemic”

Sektor Pariwisata sebagai Sektor Unggulan di NTB melalui program 99 Desa Wisata di NTB. Permasala... more Sektor Pariwisata sebagai Sektor Unggulan di NTB melalui program 99 Desa Wisata di NTB. Permasalahan Yang Timbul, terkait dengan indikator, sosialisasi, masterplan. Perubahan Yang Dilakukan adalah menyusun indikator, juklak juknis, sosialisasi program dengan stakeholder terkait. Saran yang diberikan adalah Perencanaan Program yang matang wajib
melibatkan seluruh stakeholder terkait.