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Papers by Marcel Chiranov

Performance Measurement and Metrics, 2012

ABSTRACT

Performance Measurement and Metrics, 2015

The purpose of this paper is to report on performance measurement and impact assessment progress ... more The purpose of this paper is to report on performance measurement and impact assessment progress made in 14 countries as part of the Global Libraries initiative, starting with the early country grants in Mexico and Chile. For the mature grants in Bulgaria, Botswana, Poland, Romania, Ukraine and Viet Nam which were recently completed or are approaching completion, the nature of the country program is outlined, before the impact assessment work is described and some recent results and conclusions are reported. A similar approach is adopted with pilot and new grants in Colombia, Indonesia, South Africa, Turkey and Lithuania.

Performance Measurement and Metrics, 2015

Purpose-The purpose of this paper is to outline the Bill & Melinda Gates Foundation's Global Libr... more Purpose-The purpose of this paper is to outline the Bill & Melinda Gates Foundation's Global Libraries (GLs) initiative approach to advocacy and how it informs, guides, and integrates impact data to support sustainability of GL program results. Design/methodology/approach-The paper defines advocacy in the context of GL, and explores the GL grant planning process, tools, and collaboration between advocacy and impact specialists. Results are demonstrated through grantee examples that illustrate a variety of approaches to library advocacy using impact data at local, country, and regional levels. Findings-The paper demonstrates the importance of identifying community needs, designing impact measures to demonstrate how libraries help to address those needs, and the variety of ways

Performance Measurement and Metrics, 2015

Purpose-The purpose of this paper is to report on performance measurement and impact assessment p... more Purpose-The purpose of this paper is to report on performance measurement and impact assessment progress made in 14 countries as part of the Global Libraries initiative, starting with the early country grants in Mexico and Chile. For the mature grants in Bulgaria, Botswana, Poland, Romania, Ukraine and Viet Nam which were recently completed or are approaching completion, the nature of the country program is outlined, before the impact assessment work is described and some recent results and conclusions are reported. A similar approach is adopted with pilot and new grants in Colombia, Indonesia, South Africa, Turkey and Lithuania. Design/methodology/approach-The country reports are presented as a series of case studies, in some cases supplementing those in an earlier special issue of this journal. Findings-Where appropriate, recent country-specific survey findings are reported. Practical implications-This paper shares Global Libraries IPA learning at country level with people in other countries who may be contemplating public library evaluation at regional, national or local level or who are interested in performance measurement and impact evaluation. Originality/value-These cases studies reflect concentrated impact assessment and performance measurement work at country level across a range of countries over more than 12 years.

Qualitative and Quantitative Methods in Libraries - Theory and Application - Proceedings of the International Conference on QQML2009, 2009

– The purpose of this paper is to describe a range of innovative (for public library performance ... more – The purpose of this paper is to describe a range of innovative (for public library performance measurement and impact assessment) methods and tools developed by country teams as part of the Global Libraries (GL) initiative. Short reports are provided on: a return on investment study, a simplified data processing system for library managers and an online reporting system for public libraries in Ukraine; a study of the public image of Polish libraries in print mass media, two approaches to sustainability of performance measurement and impact assessment in Romania, through tools to conduct pop-up surveys and use of agricultural subsidies support data, assessments of changes in public library managers’ planning efforts in Poland and of their perceptions of libraries and their own role, using Modified Delphi forecasting, in Lithuania, two ways of focussing on the world of public library users by engaging non-profit organizations in library research in Poland and conducting impact studies in virtual environments in Chile.
The impact planning and assessment program of GL has been the largest sustained international public library evaluation program so far attempted. This paper reports on the more innovative evaluation activities undertaken at country level through this program.

Performance Measurement and Metrics, 2014

Performance Measurement and Metrics, 2010

Purpose – The purpose of this paper is to report on the findings from the pilot stage evaluation ... more Purpose – The purpose of this paper is to report on the findings from the pilot stage evaluation of the Global Libraries – Biblionet Romania project. The project involves introducing public access ICT via public libraries in Romania and the pilot evaluation was designed to ensure the adoption of an appropriate impact planning and assessment program for the main project.

Performance Measurement and Metrics, 2012

Performance Measurement and Metrics, 2012

ABSTRACT

Performance Measurement and Metrics, 2010

Purpose – This paper aims to explain how the Global Libraries (GL) Initiative of the Bill and Mel... more Purpose – This paper aims to explain how the Global Libraries (GL) Initiative of the Bill and Melinda Gates Foundation plans for and assesses the impact of its programs on libraries and communities as part of their commitment to improving lives by increasing public access to computers and the internet in public libraries. Design/methodology/approach – GL encourages libraries to design

Performance Measurement and Metrics, 2011

Purpose – This paper aims to describe the main impact and performance measures employed by the Gl... more Purpose – This paper aims to describe the main impact and performance measures employed by the Global Libraries – Biblionet Romania programme (GL-Biblionet) and reports on the pilot application of a pop-up survey designed to provide focused user-feedback to inform the development of the programme. Design/methodology/approach – GL Biblionet aims to ensure that community informational needs are increasingly met at public libraries, and that these in turn provide better services to users and the community. An efficient performance management system of public library computing service is required for these purposes, including an adequate data/feedback collection system, and a flexible mechanism to analyse and report the findings. A pop-up survey mechanism was developed and tested as a key part of the user feedback element of impact and performance measurement. Findings – The pilot implementation of the pop-up survey was broadly successful in providing useful data but the survey results need to be contextualised and triangulated with other impact and performance measurement data to assess their level of reliability. More nuanced questions about users' self-assessments of competence in using ICT need to be developed. Research limitations/implications – Although only at the pilot stage, the GL-Biblionet approach to pop-up survey development offers a potentially useful tool for long-term use by public libraries in Romania and for other countries faced with similar public library development and user feedback issues. Originality/value – This paper reports on a novel and potentially valuable application of pop-up survey technology for national systems of public libraries and for local or regional application.

Performance Measurement and Metrics, 2012

ABSTRACT

Performance Measurement and Metrics, 2015

The purpose of this paper is to report on performance measurement and impact assessment progress ... more The purpose of this paper is to report on performance measurement and impact assessment progress made in 14 countries as part of the Global Libraries initiative, starting with the early country grants in Mexico and Chile. For the mature grants in Bulgaria, Botswana, Poland, Romania, Ukraine and Viet Nam which were recently completed or are approaching completion, the nature of the country program is outlined, before the impact assessment work is described and some recent results and conclusions are reported. A similar approach is adopted with pilot and new grants in Colombia, Indonesia, South Africa, Turkey and Lithuania.

Performance Measurement and Metrics, 2015

Purpose-The purpose of this paper is to outline the Bill & Melinda Gates Foundation's Global Libr... more Purpose-The purpose of this paper is to outline the Bill & Melinda Gates Foundation's Global Libraries (GLs) initiative approach to advocacy and how it informs, guides, and integrates impact data to support sustainability of GL program results. Design/methodology/approach-The paper defines advocacy in the context of GL, and explores the GL grant planning process, tools, and collaboration between advocacy and impact specialists. Results are demonstrated through grantee examples that illustrate a variety of approaches to library advocacy using impact data at local, country, and regional levels. Findings-The paper demonstrates the importance of identifying community needs, designing impact measures to demonstrate how libraries help to address those needs, and the variety of ways

Performance Measurement and Metrics, 2015

Purpose-The purpose of this paper is to report on performance measurement and impact assessment p... more Purpose-The purpose of this paper is to report on performance measurement and impact assessment progress made in 14 countries as part of the Global Libraries initiative, starting with the early country grants in Mexico and Chile. For the mature grants in Bulgaria, Botswana, Poland, Romania, Ukraine and Viet Nam which were recently completed or are approaching completion, the nature of the country program is outlined, before the impact assessment work is described and some recent results and conclusions are reported. A similar approach is adopted with pilot and new grants in Colombia, Indonesia, South Africa, Turkey and Lithuania. Design/methodology/approach-The country reports are presented as a series of case studies, in some cases supplementing those in an earlier special issue of this journal. Findings-Where appropriate, recent country-specific survey findings are reported. Practical implications-This paper shares Global Libraries IPA learning at country level with people in other countries who may be contemplating public library evaluation at regional, national or local level or who are interested in performance measurement and impact evaluation. Originality/value-These cases studies reflect concentrated impact assessment and performance measurement work at country level across a range of countries over more than 12 years.

Qualitative and Quantitative Methods in Libraries - Theory and Application - Proceedings of the International Conference on QQML2009, 2009

– The purpose of this paper is to describe a range of innovative (for public library performance ... more – The purpose of this paper is to describe a range of innovative (for public library performance measurement and impact assessment) methods and tools developed by country teams as part of the Global Libraries (GL) initiative. Short reports are provided on: a return on investment study, a simplified data processing system for library managers and an online reporting system for public libraries in Ukraine; a study of the public image of Polish libraries in print mass media, two approaches to sustainability of performance measurement and impact assessment in Romania, through tools to conduct pop-up surveys and use of agricultural subsidies support data, assessments of changes in public library managers’ planning efforts in Poland and of their perceptions of libraries and their own role, using Modified Delphi forecasting, in Lithuania, two ways of focussing on the world of public library users by engaging non-profit organizations in library research in Poland and conducting impact studies in virtual environments in Chile.
The impact planning and assessment program of GL has been the largest sustained international public library evaluation program so far attempted. This paper reports on the more innovative evaluation activities undertaken at country level through this program.

Performance Measurement and Metrics, 2014

Performance Measurement and Metrics, 2010

Purpose – The purpose of this paper is to report on the findings from the pilot stage evaluation ... more Purpose – The purpose of this paper is to report on the findings from the pilot stage evaluation of the Global Libraries – Biblionet Romania project. The project involves introducing public access ICT via public libraries in Romania and the pilot evaluation was designed to ensure the adoption of an appropriate impact planning and assessment program for the main project.

Performance Measurement and Metrics, 2012

Performance Measurement and Metrics, 2012

ABSTRACT

Performance Measurement and Metrics, 2010

Purpose – This paper aims to explain how the Global Libraries (GL) Initiative of the Bill and Mel... more Purpose – This paper aims to explain how the Global Libraries (GL) Initiative of the Bill and Melinda Gates Foundation plans for and assesses the impact of its programs on libraries and communities as part of their commitment to improving lives by increasing public access to computers and the internet in public libraries. Design/methodology/approach – GL encourages libraries to design

Performance Measurement and Metrics, 2011

Purpose – This paper aims to describe the main impact and performance measures employed by the Gl... more Purpose – This paper aims to describe the main impact and performance measures employed by the Global Libraries – Biblionet Romania programme (GL-Biblionet) and reports on the pilot application of a pop-up survey designed to provide focused user-feedback to inform the development of the programme. Design/methodology/approach – GL Biblionet aims to ensure that community informational needs are increasingly met at public libraries, and that these in turn provide better services to users and the community. An efficient performance management system of public library computing service is required for these purposes, including an adequate data/feedback collection system, and a flexible mechanism to analyse and report the findings. A pop-up survey mechanism was developed and tested as a key part of the user feedback element of impact and performance measurement. Findings – The pilot implementation of the pop-up survey was broadly successful in providing useful data but the survey results need to be contextualised and triangulated with other impact and performance measurement data to assess their level of reliability. More nuanced questions about users' self-assessments of competence in using ICT need to be developed. Research limitations/implications – Although only at the pilot stage, the GL-Biblionet approach to pop-up survey development offers a potentially useful tool for long-term use by public libraries in Romania and for other countries faced with similar public library development and user feedback issues. Originality/value – This paper reports on a novel and potentially valuable application of pop-up survey technology for national systems of public libraries and for local or regional application.