Marjorie Icenogle - Academia.edu (original) (raw)

Papers by Marjorie Icenogle

Journal of Management Education, Feb 1, 1994

The organizational culture audit is presented as an organizational behavior class assignment desi... more The organizational culture audit is presented as an organizational behavior class assignment designed to challenge executive MBA students to use their firsthand knowledge of the work environment to improve their sensitivity to behavior. The assignment, based on Schein's model, is described in terms of the instructional methods used to operationalize it. The authors conclude by sharing their observations of the benefits and problems associated with its use.

The philosophy/theory of dialectical pluralism (DP) is first summarized. Ontologically, DP views ... more The philosophy/theory of dialectical pluralism (DP) is first summarized. Ontologically, DP views reality as plural and changing. Epistemologically, DP follows a dialectical, dialogical, hermeneutical approach which includes listening, interacting, and learning from “the other.” Theoretically, DP is inspired by and integrates multiple theoretical concepts especially from the works of John Rawls, John Dewey, and Jürgen Habermas (Johnson, 2012, 2011a). From empirical research, the authors of this chapter draw on concepts and findings from social psychological literatures such as conflict management, negotiation, small group psychology, group counseling, group dynamics, political diplomacy, deliberative democracy, and workplace justice. DP recommends purposeful construction of teams that include multiple/different values and perspectives and stakeholders from the most disadvantaged affected groups. The group process operates from the position of equal power, the use of social psychological strategies (discussed in depth in this chapter), and working toward win-win solutions.

Journal of Computer Information Systems, Feb 1, 2016

Interorganizational Systems (IOS) are based on information technology and can play a strategic ro... more Interorganizational Systems (IOS) are based on information technology and can play a strategic role in how organizations compete, either domestically or internationally. IOS involve two or more partners with various objectives who collaborate on the design, development and support of an information system which crosses organizational boundaries (34). These systems are gaining in usage as businesses become aware of their application to enhance organizational interactions relevant to economic efficiencies and strategic management (3). IOS must be developed and managed to reflect the values, beliefs, and operating procedures of each participating enterprise. Since IOS generally rely on tested technologies, human resource management (HRM) issues are critical to the stability and the success of the interorganizational system.

Hospitality Review, 1998

As the first step toward developing pehrtnance benchmaks for non-profitpdte clubs, the authm iden... more As the first step toward developing pehrtnance benchmaks for non-profitpdte clubs, the authm identh? the criteria that dub managers use to evaluate dub performame. Resmnses frbm 254 dub manaoers acr& the US. indicate that all 16 ~.-~ ~ ~ performance criteria included in the survey &re utilzed to some exfent but the top three nere membership satistaa.cn, quality of services offered, a& qualily of staff Although organizations have unique missions and goals, all require some means to measure performance. In recent years, performance measurement has become an important activity which directs attention and efforts in the organization. Benchmarking is a technique designed to facilitate performance measurement. A benchmark is "a point of reference, or standard by which (an) activity can be measured or judged."' Benchmarking is a process in which managers idcntify critical success factors, set objectives based on these factors, communicate the objectives throughout the organization, and, ultimately, measure the organization's performance against not only internal goals and objectives. but against the performance of other organizations. The purpose of benchmarking is to improve performance; therefore, benchmarking is vital to efforts aimed at continuous improvement, such as total quality management.' Since club managers do not enjoy the availability of widely accepted performance standards to compare club performance, this exploratory study is the first step in the development of benchmark performance standards for private clubs. The purpose is to identify and rank the criteria that club managers are using to determine performance in non-profit private clubs. Most studies investigating the performance of business and industry have relied solely on financial measures which focus on stockholder wealth. Since the goal of non-profit organizations is not to earn-Icenogle, Perdue, and Rue

Journal of Vocational Behavior, Apr 1, 1997

Multiple measures of bidirectional interrole conflict were used to determine whether work and fam... more Multiple measures of bidirectional interrole conflict were used to determine whether work and family domains were asymmetrically permeable. Family boundaries were more permeable than work boundaries in that demands of the work role were permitted to intrude more so in one's family role than vice versa. No gender differences were found in the pattern of asymmetry. Theoretical implications are discussed. ᭧ 1997

Hospitality research journal, Feb 1, 1994

This study investigates the extent to which club managers use formal planning processes and measu... more This study investigates the extent to which club managers use formal planning processes and measures the impact of planning on club performance. Clubs were classified into four levels of planning sophistication: (a) nonplanners, (b) intuitive planners, (c) operational planners, and (d) strategic planners. Two significant performance differences were found among levels of planning sophistication. Operational planners reported higher quality services than intuitive planners and nonplanners offered more services than intuitive planners.

Advances in health care management, May 19, 2004

Competition in the managed care industry has intensified as the industry has reached maturity. Th... more Competition in the managed care industry has intensified as the industry has reached maturity. The current competitive environment of the industry and an increasing industry-wide ephasis on cost containment have resulted in declining profits, lower levels of member satisfaction, and increasing member disenrollment. Many health maintenance organizations (HMOs) have begun to reorient their approach to competitive advantage in the industry by offering theiry members open access to specialits. HMO executives believe that open access will reduce the degree of differentiation achieved by free-for-service (FFS) plans and thereby will allow HMOs to attract additional employers and members away from FFS plans and to improve overall member retention. Unfortunately, there is no empirical evidence to support this assumption. This study is the first empirical test of the strategic importance of member autonomy and open access in a managed care environment. The study expands the model of consumer satisfaction with a health care system proposed by Luft 1981 and tested by Mummalaneni and Gopalakrishna 1997 and incorporates Porter's 1980 theory of competition in mature industries. The model utilized in this study assesses the relative importance of autonomy in selecting specialists (open access), service convenience, value/pricing, and HMO resources on member satisfaction with care and intentions to remain with the HMO. Results show that all four factors significantly influence satisfaction and that subsequently, satisfaction influences intentions to remain enrolled in the plan. In addition, the importance of autonomy is demonstrated by significant direct and indirect paths to intentions to remain in the plan.

Oxford University Press eBooks, Sep 2, 2020

Dialectical pluralism is both a philosophical process theory and grounded approach for producing ... more Dialectical pluralism is both a philosophical process theory and grounded approach for producing syntheses from differences, working toward mutually beneficial solutions, and, through group processes, produces procedural/process justice in mixed methods research and evaluation. Ontologically, dialectical pluralism views reality as plural and changing. Epistemologically, it follows a dialectical, dialogical, hermeneutical approach that includes listening, interacting, and learning from the Other. After explaining how the philosophical process theory of dialectical pluralism provides a process for positively and systematically engaging with differences, we draw on concepts and findings from social psychological literatures such as positive psychology, conflict management, negotiation, small group psychology, group counseling, group dynamics, political diplomacy, deliberative democracy, and workplace justice to show how dialectical pluralism enables learning from differences and produces effective collaboration across paradigms. Implementation strategies are identified for integrating DP into mixed methods research and evaluation (MMR/E). We conclude with a brief vision for MMR/E driven by the philosophy of DP that we hope will be attractive to a wide range of practitioners working across different contexts and topics.

Journal of Hospitality & Tourism Research, 1994

Hospital topics, 2004

While telemedicine's clinical effectiveness and educational benefits are accepted, its cost-e... more While telemedicine's clinical effectiveness and educational benefits are accepted, its cost-effectiveness is controversial. This study focuses on telemedicine's cost-effectiveness from a provider's perspective. Reviews of the cost-effectiveness literature in telemedicine are critical of past studies' (a) methodological and analytical weaknesses; (b) focus on answering "Can we do this?" rather than "Should we do this?"; and (c) emphasis on patient benefits. Value chain analysis examines structural and executional cost drivers; a self-sustaining business model balances the cost and value associated with each telemedicine activity. We illustrate this analysis in a rural health program, examining teleradiography and telerehabilitation.

Academy of Management Proceedings, 1993

This field study examines how employee perceptions of three types of performance appraisal fairne... more This field study examines how employee perceptions of three types of performance appraisal fairness (procedural, distributive, and interactional) predict employee performance, organizational commit...

The Journal of Social Psychology, 1998

This article investigated the reported experiences of work-family interrole conflict differences ... more This article investigated the reported experiences of work-family interrole conflict differences between American men and women. Participants answered questions on several questionnaires and were classified according to marital status, working or non-working spouse or partner, and presence of children. Overall, men reported significantly higher levels of work-to-family and strain-based, family-to-work conflict. Married men with working spouses, with and without children, and married men with children and non-working spouses reported higher levels of time-based and strain-based, family-to-work conflict than women in each corresponding category. The highest time-based, family-to-work conflict was reported by divorced women with children.

Advances in Health Care Management

Telemedicine and e-Health, 2013

Objective: The Gulf Coast continues to struggle with service need far outpacing available resourc... more Objective: The Gulf Coast continues to struggle with service need far outpacing available resources. Since 2005, the Regional Coordinating Center for Hurricane Response (RCC) at Morehouse School of Medicine, Atlanta, GA, has supported telehealth solutions designed to meet high service needs (e.g., psychiatry) within primary care and other healthcare organizations. The overall RCC vision is to support autonomous, useful, and sustainable telehealth programs towards mitigating unmet disaster-related needs. Subjects and Methods: To assess Gulf Coast telehealth experiences, we conducted semistructured interviews with both regional key informants and national organizations with Gulf Coast recovery interests. Using qualitative-descriptive analysis, interview transcripts were analyzed to identify shared development themes. Results: Thirty-eight key informants were interviewed, representing a 77.6% participation rate among organizations engaged by the RCC. Seven elements critical to telehealth success were identified: Funding, Regulatory, Workflow, Attitudes, Personnel, Technology, and Evaluation. These key informant accounts reveal shared insights with telehealth regarding successes, challenges, and recommendations. Conclusions: The seven elements critical to telehealth success both confirm and organize development principles from a diverse collective of healthcare stakeholders. The structured nature of these insights suggests a generalizable framework upon which other organizations might develop telehealth strategies toward addressing high service needs with limited resources.

The American Journal of the Medical Sciences, 2016

Background-Ensuring continuity of care for the chronically ill, who are elderly or indigent prese... more Background-Ensuring continuity of care for the chronically ill, who are elderly or indigent presents unique challenges after disasters; this population has fewer financial resources, is less likely to evacuate, has limited access to recovery resources, and is significantly dependent on charitable and government-funded institutions for care. This study expands a previous investigation of the extent to which healthcare providers in coastal Mississippi and Alabama have made changes to facilitate continued care to these populations after disasters. Methods-Key informants representing healthcare and social services organizations serving health disparate residents of the Mississippi and Alabama Gulf Coast were interviewed regarding disaster preparation planning for the period 2009-2012. Interview transcripts were qualitatively coded and analyzed for emerging themes using Atlas.ti ® software. Results-Participant organizations have implemented changes to ensure continuity of care for the chronically ill in case of disasters. Changes include patient assistance with pre-disaster preparation and training; evacuation planning and assistance; support to find resources in evacuation destinations; equipping patients with prescription information, diagnoses, treatment plans, and advance medications when a disaster is imminent; multiple methods for patients to communicate with providers; and more mandated medical needs shelters. Patients whose chronic conditions were diagnosed post-Katrina are more likely to underestimate the need to prepare. Further, patients' lack of compliance tends to increase as time passes from disasters.

Journal of Management and Governance

The Oxford Handbook of Qualitative Research, 2020