Md. Rahat Khan - Academia.edu (original) (raw)

Papers by Md. Rahat Khan

International Journal of Management and Sustainability, 2020

Contribution/Originality: This study contributes in the existing literature about the mediating r... more Contribution/Originality: This study contributes in the existing literature about the mediating role of demographic attributes on the relationship between employee engagement and organizational citizenship behavior (OCB).

AIBA Savar Journal, 2020

The obvious use of gap scores is to allow the service manager to determine the current quality of... more The obvious use of gap scores is to allow the service manager to determine the current quality of service and to measure existing gaps. The basic aim of that current study is to assess the gap between service expectations and performance quality in private commercial banks in Bangladesh through the adaptation and adjustment of the Service Quality (SERVQUAL) model. The present study was conducted in January to March of 2019. A total number of 370 respondents have been fixed for the study with the application of a non-probability convenient sampling technique. A 7-point Likert scale has been employed to assess the perception of service quality in private commercial banks. Though the respondents show their satisfaction regarding the service they received from their respective banks. However, all the 22 areas under 5 dimensions of SERVQUAL model the performance of the bank has found to be inadequate in comparison to what customers expect in terms of service delivery.

International Journal of Financial, Accounting, and Management, 2020

Purpose: The central endeavor of this study is to scrutinize the standard of ethical business pra... more Purpose: The central endeavor of this study is to scrutinize the standard of ethical business practice along with the intensity of short term earning on the Covid-19 crisis from a least developed country named Bangladesh. Research Methodology: The research is a concept paper based on the qualitative measurement of secondary sources of data.

Journal of Islamic Studies, 2020

HIGHLIGHT The study has recommended the Aetna to change the traditional recruitment policy and gi... more HIGHLIGHT The study has recommended the Aetna to change the traditional recruitment policy and give more concentration on employee retention rate. Technology driven talent management practices should be the time worthy policy of the Aetna. Focusing more on LAMP and MCC frameworks would enhance the effectiveness and efficiency in recruitment, retention, and talent management policies for the Aetna. ARTICLE HISTORY ABSTRACT Submit : Apr 22, 2020 In the last few decades, globalization has changed the business strategies of the companies. The current case study has tried to evaluate the Aetna's diversity approaches named 'The Aetna Way' policy along with its complexity of implementation in people management issues. The finding consists of investigation background; talent management process and its significance for the company; the Aetna's recruitment and retention policies and then tried to compare the Aetna's policies with close competitors and top performing companies; and the study points or recommendations.

Online Academic Press, USA, 2020

Many studies have been conducted to find out the employee retention strategies by the organizatio... more Many studies have been conducted to find out the employee retention strategies by the organization towards issues related with HR. In this particular research the researchers tried to research and observe the relationship between employee retention and job satisfaction in private banking sector in the context of Bangladesh. A number of 150 sample size was considered through convenient sampling technique to analyze the relationship between satisfactions of employee on job retention strategies. The result of the correlation analysis found employee retention strategies is positively and strongly correlated with employee job satisfaction (r = 0.533, p < 1.00). In this regression analysis, the study found R2 = .284 which means independent (employee retention) variable can explain 28.4% of dependent variable (employee satisfaction) and the Independent variable employee retention can explain is positively depending on dependent variable employee satisfaction.

Conscientia Beam., 2020

Organizations have long been concerned on how management can facilitate Organizational Citizenshi... more Organizations have long been concerned on how management can facilitate Organizational Citizenship Behavior (OCB) and employee engagement (EE) which can result in higher performance and productivity. This study attempted to test the mediating role of demographic attributes on the relationship between employee engagement and organizational citizenship behavior in the context of local enterprises in Dhaka city, Bangladesh. The authors administered 524 participants along with on employee engagement scale (5 factors) and organizational citizenship scale (5 factors). After the validation of the model only 3 factors from OCB and 4 factors from EE have been retained. The study finally reveals the Employee Engagement (EE) has a positively significant impact on OCB. However, in mediating effect the demographic attributes (Experience) partially mediates the relationship on OCB factors but do not mediate on EE. Rest of the mediating effect of gender and age were not supported the hypothesis.

Conscientia Beam., 2019

It is proved from the literatures that, perceptual factors have a great influence on employees’ j... more It is proved from the literatures that, perceptual factors have a great influence on employees’ job performances in organization. The current study tried to sort out some crucial perceptual factors affecting employees’ job performance. The study developed 28 perceptual items based on FGD and literature analysis such as decision making, learning, orientation, training, engagement, evaluation policy etc. Then a proposed perceptual model had been developed. A structured questionnaire was surveyed among the selective respondents (n=500); then tested the items’ reliability and passed (α = .789); after that, the study went for exploratory factor analysis (EFA). Total seven (7) factors (Perceived HR practice; Perceived performance appraisal; Perceived supervisor’s quality & leadership; Perceived work environment & climate; Perceived organizational support; Perceived work pressure; and Perceived compensation plan) were identified. Finally, in confirmatory factors analysis (CFA) testing, one of those factors named Perceived compensation plan (PCP) fall short to pass the validity from the model.

The current research emphasizes on development of women entrepreneurs in suburban areas of Bangla... more The current research emphasizes on development of women entrepreneurs in suburban areas of Bangladesh and their scope in participation in policy formulation to achieve economic independence and empowerment. Women entrepreneurship has been playing a pivotal role in terms of economic growth employment generation and industrialization. In urban area nearly 15.4% of the 36.7% self---employed people are women. In rural area, it is only 7.4% (Statistical Pocketbook, Bangladesh '99). A general observation says that the participation women in business entrepreneurship have developed over last decade. This report is an endeavor to find out major challenges that obstruct smooth development of women entrepreneurs and socio--demographic profile of women entrepreneurs. Mostly primary data has been used to find out the major objective. Literature has been reviewed from different perceptions. The research specially focused to the extent of the participation of women entrepreneurs in policy formulation. The study was done on the districts as well---known as greater Mymensingh. Overall perception of women entrepreneurs about existing business environment were also tried to discover through this study. The study concludes with the massage that still in present age women, although doing businesses, are getting little chance to contribute in policy formulation regarding their business which are still done through male dominated bodies like chambers of commerce, other formal and informal associations etc. The research feels necessity to have further study to make the way out and suggest the nation the better solutions in this regard.

Journal of Business Management and Economic Research, 2018

A widespread challenging issue for any employees is to maintain both the family life and the work... more A widespread challenging issue for any employees is to maintain both the family life and the
work life satisfactorily. As banking sector of Bangladesh is a wide money market for the job
seekers, a controversy is always being found after getting job with the two integral parts i.e.
family vs. work of their life. The aim of the study was designed as three steps process. In Step–
1, a number of bank executives (n=300) were interviewed (convenient sampling method from
unknown population size) through a separate 17 items of WLB contents & WLB policy and its
impact on job under a structured questionnaire. In Step-‐‑2, based on the responses; an
exploratory factor analysis was run by using SPSS (v, 22) to identify the dominant factors which
supported the initial selected WLB contents. The alpha (α = .731) testing revealed that the data
are internally consistent and five factors were identified such as: Work to family Balance,
Involvement Balance, Satisfaction Balance, Job Interest Balance and Communication Balance. In
the final step (Step-‐‑3), the study tried to observe the impact on commitment (affective &
normative) towards WLB contents and the result showed affective & normative commitment
which are somewhat depended on WLB contents and the relationships are positively correlated
as well as significant. The result was coherent with literatures; however, the relationship was
not as strong as the supported literature.

Canadian Center of Science and Education, 2017

A Focus Group Discussion has been made to see the practice of basic HR functions ingarment indust... more A Focus Group Discussion has been made to see the practice of basic HR functions ingarment industry in
Bangladesh. 13 garments employees along with the researchers in total 16 members were consisted for the FGD
and the finding shows the prime reasons for the deviation of HR practice in different areas are attract foreign
buyers, enhancing the brand value of the organization, employee-management relationship, cost minimization
pressure, keep environment green, auditing policy compliance. Few factors have also been sort out under the four
basic HR functions; those are employment planning, job advertisement, and recruitment & selection practice,
orientation, training & development facilities, career development, job security, better salaries, appraisal systems,
different leave policies, work environment, health & safety issues, transport facilities, working hour. A quantitative
analysis has also been conducted by using those identifing factors from 150 employees’ responses. The study
conducted the reliability test to find out the consistency of the data. Then the study shows the descriptive analysis
of mean response & Std. deviation of responses. Finally the study goes for correlation analysis for those four HR
functions and the result shows the relationships among the all the functions are strongly positively correlated to
each others.

Strategic environment analysis is an integral part of any business to create and sustain a compet... more Strategic environment analysis is an integral part of any business to create and sustain a competitive position in competitive business arena.

This manuscript basically measures the CPI-W for maid servants of Dhaka city in different periods... more This manuscript basically measures the CPI-W for maid servants of Dhaka city in different periods of time from 2006 to 2015 to see whether price inflation has any effect or not on the living style of this poor class people of Dhaka city. The whole consumption basket is set after observing their consumption patterns. Five major baskets (Food, Clothing, Medicine, Housing, and Miscellaneous) have been selected. The CPI inflation has been calculated as 100.15% and GDP inflation has been calculated as 114.55% in whole period. Substitution bias for the whole period calculated -6.57% that means changes weights of some goods & services have significant effect on substitution bias calculation. Finally the paper finds the purchasing power of TK 49.96 in year 2006 is worth TK100 in 2015.

Customer satisfaction is an important issue in current marketing field. This paper basically prep... more Customer satisfaction is an important issue in current marketing field. This paper basically prepared based on 444 respondents (University Students) to understand which factors make them most satisfied toward their using cell phone operator's service. Five major cell phone operators (Grameenphone, Banglalink, Robi, Airtel, and Teletalk) have been picked up along with 28 service items (Such as call charge rate, network facility, various offers, balance transfer system etc.) The study is conducted by factor analysis to identify the major factors that influencing users' satisfaction. The study attained 7 factors as-Various Offers, Charge Rate, Digital Services, Internet Services, Recharge Facilities, Network Coverage and Customer Care Services. The study reveals that users (University Students) have more emphasis on various offers. The findings confirmed that Various Offers, Charge Rate, Digital Services, Internet Services, Recharge Facilities, Network Coverage and customer Care Services contribute strongly to generating customer satisfaction. From the study cell phone operators of Bangladesh can get a specific view about the factors that directly influence customer satisfaction especially the University students' demands.

CSR development has accumulated tremendous dynamism over the past number of years and is presentl... more CSR development has accumulated tremendous dynamism over the past number of years and is presently viewed as the most discussed topics by government, non-government and business itself. This paper inspects people's comprehension, desires and appraisal of the corporate social obligation (CSR) of HSBC Bank, one of the biggest private banks in Bangladesh. The reason for the study is to give thoughtful conception of the acts of CSR of HSBC Bank in Bangladesh. This study has been conducted among the stakeholders and beneficiaries of the HSBC Bank. Reviews have been directed utilizing organized polls to fundamentally analyze the subjective impression of the significance, reasons and different parts of CSR errands of HSBC in Bangladesh. This study proposes that a more exhaustive and others conscious association of the regular individuals in the CSR exercises is required, which would not just satisfy the expected objectives and targets of the corporate associations additionally guarantee a fruitful and sustainable advancement of the society.