Minder Chen - Academia.edu (original) (raw)

Papers by Minder Chen

Pacific Asia Conference on Information Systems, 2010

In this paper, we study the business model of a call center in the business process outsourcing i... more In this paper, we study the business model of a call center in the business process outsourcing industry through case study research method to understand its business model and critical success factors. We found that the case company employed a concept of "virtual call center" and has developed "standard service processes" and "reused" them across various industries, product lines, and countries with only minor adjustment and customization. The case company leaned from Intel's Copy Exactly technology transfer method and TSMC's smart copy to take advantage of the experience curve. Its business model, and deployment and integration of information and communication technologies makes it possible to shorten the time for developing new services, reduce CSR training cost, and maintain competitive advantages such that it continues to grow rapidly and is profitable. Therefore, the company can provide streamlined and professional service for their business clients to keep excellent customer relationship. We have observed the new phenomena, "Service Sector Manufacturization" through the analysis of the case data collected.

UML has become a de facto standard for modeling software systems. The latest UML standard has 13 ... more UML has become a de facto standard for modeling software systems. The latest UML standard has 13 diagrams and has becoming more complex than ever. UML is just a modeling language which needs to fit in an overall methodology consisting of modeling techniques, IDE environment, CASE tools, and systems development life cycle. In a field study of developers using UML, we found that a set of common patterns as well as differences in UML usages in various organizations. By analyzing the field data, we have identified several adaptation patters of UML usages in the context of system development life cycle. These patterns are presented in detail. Contributions and future research direction are discussed.

IEEE Software, Mar 1, 1992

IEEE Software, 1992

ABSTRACT An organizational framework for integrated CASE development and research that is based o... more ABSTRACT An organizational framework for integrated CASE development and research that is based on the reference model for integrated software-engineering environments being developed by the NIST and the European Computer Manufacturers Association is proposed. ...

FECS, 2008

... Previous researchers (Malone & Lepper, 1987; Yang & Lay, 2005) stated that st... more ... Previous researchers (Malone & Lepper, 1987; Yang & Lay, 2005) stated that students who initially used ... applied both the perceived usefulness (PU) and the perceived ease of use (PEOU) to explain the user's attitude and intention of system use. ...

Journal of Organizational Computing and Electronic Commerce, 1992

Organizations interested in intelligent actions in uncertain or equivocal environments must posse... more Organizations interested in intelligent actions in uncertain or equivocal environments must possess or create a common context of interaction for participants in order to coordinate their activities and use information effectively. In a learning situation, the establishment of an intelligible context of interaction is especially important because the learner's assimilation of new information depends on its compatibility with the learner's existing knowledge and skills. Cognitive theory underlies the authors’ discussion of the functions, development, and expression of intelligence, and informs their discussion of effective action contexts. Contextual information systems (CIS) are proposed as mechanisms for helping individuals and organizations manage personal and enterprise‐wide knowledge systems. A domain analysis methodology, developed to facilitate the creation of appropriate action contexts, is presented. Finally, the contributions CIS can make to human and organizational effectiveness are discussed.

Journal of Management Information Systems, Mar 1, 1995

Electronic commerce has been one of the most active fields of investigation in Information Techno... more Electronic commerce has been one of the most active fields of investigation in Information Technology in the last few years. It would be interesting to find out which critical factors keep electronic commerce from achieving success and which factors would be regarded as a sustainable competitive advantage for companies. In this investigation we have developed a model for the achievement of success in electronic commerce based on what is proposed by DeLone and McLean regarding the current model to achieve success in Information Systems, tested by the AMOS (Analysis of Moment Structures), through a sample of 55 Paraguayan companies. As for the bibliography used, we have performed a meta-analysis study with the purpose of identifying the most relevant journals, with their respective current authors and the indicators that represent the importance to the project. The results have yielded valuable conclusions to the Paraguayan reality as only two of the 10 indentified critical factors for success were detected: "Experts in information technology (IT) and infrastructure" and "Interoperability of the system". These are regarded as factors which have been converted into a timely competitive advantage but not into a sustainable competitive advantage through time, due to reasons such as a lack of experts in information technology (IT), particularly regarding the knowledge of electronic commerce and the sluggishness of development of electronic commerce which carries out online activities.

Journal of Management Information Systems, Jun 1, 1988

ACM Sigmis Database, Feb 1, 1991

Defining systems requirements and specifications is a collaborative effort among managers, users,... more Defining systems requirements and specifications is a collaborative effort among managers, users, and system s developers. The difficulty of systems definition is caused b y the human's limited cognitive capabilities, that i s compounded by the complexity of group communicatio n and coordination processes. Current system analysi s methodologies are first evaluated regarding to the level of support to users. Since systems definition is a knowledgeintensive activity, the knowledge contents and structure s employed in systems definition are discussed. For any largescale system, no one person possesses all the knowledg e that is needed, therefore, the authors proposed a collaborative approach to systems definition. The use of a group decision support system (GDSS) for system s definition is first described and limitations of the curren t GDSS are identified. The architecture and design of a collaborative computer-aided software engineering (CASE) environment, called C-CASE, is then discussed. C-CASE can be used to assist users in defining the requirements of their organization and information systems as well as t o analyze the consistency and completeness of th e requirements. C-CASE integrates GDSS and CASE suc h that users can actively participate in the requirement s elicitation process. Users can use the metasystem capability of C-CASE to define domain specific systems definitio n languages, which are adaptable to different system s development settings. An example of using C-CASE in a collaborative environment is given. The implications C-CASE and the authors' ongoing research are also discussed .

Small Group Research, May 1, 1992

Over the past decade, several computer-based systems have been developed for assistance with grou... more Over the past decade, several computer-based systems have been developed for assistance with group decision making and problem solving. The goal of such systems is to make meetings more productive by increasing the speed at which decisions are reached and to improve the quality of the resulting decisions. Although there are indications that computer assistance has been successful in helping groups fulfill their normal tasks more efficiently, the challenge confronting the next generation of computer-assisted systems is to provide greater support for complex problem situations. The demands of complexity differ from those faced by groups working on more traditional meeting tasks. Computer assistance needs to help groups (a) move beyond the status quo of group problem solving, (b) develop a greater focus on shared meaning, (c) adopt a new view of human rationality, (d) balance technology with the behavioral demands of group work, and (e) emphasize both individual and group learning. Such computer assistance must be developed as an integrated system of planning and design that is conceived with a holistic view of the requirements of complexity.

International Conference on Information Systems, 1987

This paper discusses the applicability of a knowledge based system to resource management in the ... more This paper discusses the applicability of a knowledge based system to resource management in the context of information centers. The Information Center Expert (ICE) system has been developed in the MIS Department of the University of Arizona to support the consultation process of information center personnel. The system determines the (software) resource requirements of the end-users and makes appropriate recommendations. ICE further aids the management of the IC software resources by keeping track of user consultations and the recommendations made.

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Springer eBooks, 1992

The increasing complexity and dynamics of modern organizations have made it difficult for people ... more The increasing complexity and dynamics of modern organizations have made it difficult for people in them to understand and manage them. But modeling an organization is a difficult process, if not an impossible one. We raise several issues and assumptions about organizational modeling in this paper. The potential usages of organizational models are suggested. The large amount of information and complex relations among objects in the organization dictate the use of information technologies to support organizational modeling. An object-oriented multi-dimensional organizational modeling method is presented. Future research directions in organizational modeling are explored.

Proceedings of the Eighth …, 1987

Computer personnel, Sep 1, 1987

This paper discusses the architecture and design of an expert system PLEXACT, (PLEXsys in ACTion)... more This paper discusses the architecture and design of an expert system PLEXACT, (PLEXsys in ACTion), which can be used to assist users in defining their information requirements and to analyze the consistency and integrity of the requirements. PLEXACT is different from other system analysis languages and tools because of its active participation in the requirements elicitation process and its dynamic system architecture which is adaptable to different system development settings.Current system analysis methodologies are first reviewed and evaluated. An intelligent system development tool that can remedy the disadvantages of the current approaches is described. The knowledge needed for information systems development is identified and representations of this knowledge are discussed. An object-oriented and communication-based architecture, called PLEXACT, is proposed. PLEXACT is a configurable system architecture which can support expert system building for information system development. The kernel of PLEXACT includes: (1) Development Coordinator: coordinates different expert system models to solve the system problems and guide the development process. Development Coordinator consists of four components: User Modeler, Project Controller, Problem Analyzer, and Development Knowledge Base and Data Base; (2) Information Systems Modeler: builds information system development theories, methods, and tools into expert system models to capture multiple perspectives of a system at different level of abstraction. Models can work together by specifying their coupling information to Model Creator. Information Systems Modeler consists of Model Creator, Model Instantiator, System Analyst and Designer, Model-based Learner, and Modeling Knowledge Base and Data Base. Current research in knowledge-based system development tools and some implementation issues of PLEXACT are also discussed.

Proceedings of the Twenty-Fifth Hawaii International Conference on System Sciences, 1992

Standardization is intended to overcome the last hurdle in the integration of computer aided soft... more Standardization is intended to overcome the last hurdle in the integration of computer aided software engineering (CASE) in an open system environment. Since there are numerous CASE and CASE related standard efforts currently under development on national and international levels, there is a wide spectrum of overlapping CASE standards research that must be identified and evaluated as to its specific present and future implications. Primarily the effects of CASE standards as they pertain to CASE vendors and users are discussed, along with the integration options of modern system development environments

Journal of Computer Information Systems, 2002

Companies with electronic commerce (EC) operations have the advantage in capturing more detailed ... more Companies with electronic commerce (EC) operations have the advantage in capturing more detailed information about their customers; hence they can obtain insightful knowledge about marketplaces. We have developed a framework that enables companies building an electronic commerce site to take advantage of knowledge management practices to enhance existing electronic commerce capabilities. With more in-depth knowledge about customers, companies with a Web presence can offer customized products and services to individual customers rather than to large market segments. This framework may be used to assist the planning and design of a knowledge-enabled electronic commerce environment. A detailed data model that captures information and knowledge about products, customers, and sales is discussed. This model serves as a foundation for building a technical architecture of a knowledge-enabled EC system.

[1989] Proceedings of the Twenty-Second Annual Hawaii International Conference on System Sciences. Volume III: Decision Support and Knowledge Based Systems Track

... The development of MetaPlex was inspired by PSL/PSA, a com-puter-aided tool for systemanalysi... more ... The development of MetaPlex was inspired by PSL/PSA, a com-puter-aided tool for systemanalysis and documentation [Teichroew and Hershey, 19771. ... 6.1 Defining a System Description Language for Information Systems Planning: Critical Suc-cess Factors ...

[1993] Proceedings of the Twenty-sixth Hawaii International Conference on System Sciences

This paper explores the possibility of integrating Group Support Systems (GSS), Joint Application... more This paper explores the possibility of integrating Group Support Systems (GSS), Joint Application Development (JAD), and Computer-Aided Software Engineering (CASE) tool to support the requirements specification process. The relevancy of GSS, JAD, and CASE with requirements specification is discussed. An integration framework is proposed and is augmented by a domainanalysis methodology. A pilot study conducted to assess the effectiveness of applying the domain-analysis methodology in using GSS for requirements specification is reported in this paper. Contributions and future development in this research area is discussed.