Misha Vaughan - Academia.edu (original) (raw)
Papers by Misha Vaughan
... However, in terms of content, shape invokes concerns with discourse organization, such as for... more ... However, in terms of content, shape invokes concerns with discourse organization, such as form, flow, genre, and argument. ... Page 12. In so doing, shape draws on both social andcognitive theories of reading, writing, communication and design. ...
In an effort to understand the impact of designing for digital genres on users' mental repres... more In an effort to understand the impact of designing for digital genres on users' mental representations of structure, a two-phase study was conducted. In phase 1, six expert news readers and a panel of HCI experts were solicited for input regarding genre-conforming and genre-violating web news page design, navigation, and story categorization. In phase 2, a longitudinal experiment with a
Proceedings of the fifth ACM conference on Digital libraries - DL '00, 2000
A concept called shape is proposed to experimentally examine the development of users' me... more A concept called shape is proposed to experimentally examine the development of users' mental representations of information spaces over time. Twenty five novice users are exposed to two differently designed news web sites over five sessions. The longitudinal impacts on users' comprehension, usability, and navigation are examined.
CHI '07 extended abstracts on Human factors in computing systems - CHI '07, 2007
In this Special Interest Group (SIG) the attendees will discuss methods for capturing usability d... more In this Special Interest Group (SIG) the attendees will discuss methods for capturing usability data over time. Specifically, we will share industry best practices, brainstorm alternative solutions, as well as compare and contrast usability engineering methods for capturing usability problems that persist over time. We will also explore why longitudinal research is not a more common UCD practice.
Lecture Notes in Computer Science, 2009
This paper outlines the field research program defined by an enterprise application user experien... more This paper outlines the field research program defined by an enterprise application user experience organization designed to collect data from globally distributed corporations. The goal of the research program was to drive the next generation user experience of enterprise applications. This paper discusses the top five lessons learned and their design solutions.
CHI '06 extended abstracts on Human factors in computing systems - CHI EA '06, 2006
When it comes to shipping quality software, design is not the hard part. Methods and techniques t... more When it comes to shipping quality software, design is not the hard part. Methods and techniques to study users, best practices for creating iterative designs, and tools to validate them are all very well documented. Unfortunately, in chaotic and complex ecosystems very few of the designs actually end up making it through the user-centered design (UCD) process. Interaction designers' input
Proceeding of the twenty-sixth annual CHI conference extended abstracts on Human factors in computing systems - CHI '08, 2008
In this proposal the authors describe an exciting panel for CHI 2008 on Longitudinal Usability Da... more In this proposal the authors describe an exciting panel for CHI 2008 on Longitudinal Usability Data Collection. Collecting usability data over time is increasingly becoming best practice in industry, but lacks "thought leadership" in the current literature -- very few articles or books exist addressing the topic. To inspire academic research and share best practices with practitioners, we propose a
New Review of Hypermedia and Multimedia / Hypermedia, 1997
New Media & Society, 2002
Abstract To understand issues involved in designing entertainment technology for women, we conduc... more Abstract To understand issues involved in designing entertainment technology for women, we conducted a preliminary study of the leisure practices of earlier adopting women. Fourteen women kept track of their leisure activities for one week and were interviewed ...
New Review of Hypermedia and Multimedia, 1997
Navigation is a limited metaphor for hypermedia and website use that potentially constrains our u... more Navigation is a limited metaphor for hypermedia and website use that potentially constrains our understanding of human-computer interaction. In the present paper we trace the emergence of the navigation metaphor and the empirical analysis of navigation measures in usability evaluation before suggesting an alternative concept to consider: shape. The shape concept affords, we argue, a richer analytic tool for considering humans' use of digital documents and invokes social level analyses of meaning that are shared among discourse communities who both produce and consume the information resources.
Journal of the American Society for Information Science and Technology, 2006
The authors describe a set of best practices that were developed to assist in the design of searc... more The authors describe a set of best practices that were developed to assist in the design of search user interfaces. Search user interfaces represent a challenging design domain because novices who have no desire to learn the mechanics of search engine architecture or algorithms often use them. These can lead to frustration and task failure when it is not addressed by the user interface. The best practices are organized into five domains: the corpus, search algorithms, user and task context, the search interface, and mobility. In each section the authors present an introduction to the design challenges related to the domain and a set of best practices for creating a user interface that facilitates effective use by a broad population of users and tasks.
Journal of the American Society for Information Science, 1999
Abstract This paper describes both the process and outcome of an effort to develop an information... more Abstract This paper describes both the process and outcome of an effort to develop an information design for a community network's web site. Typically, community networks are developed by a small group of skilled computer users who are willing to volunteer their ...
Journal of Broadcasting & Electronic Media, 1997
70 Journal of Broadcasting & Electronic Media/Winter 1997 focus on aggreg... more 70 Journal of Broadcasting & Electronic Media/Winter 1997 focus on aggregate patterns of how antisocial acts are portrayed and the meaning cues that surround those portrayals. We know from a long series of content analyses of fictional programming that vio- lence, ...
Journal of Broadcasting & Electronic Media, 1995
How realistic is the portrayal of aggressive behavior in entertainment programming on television?... more How realistic is the portrayal of aggressive behavior in entertainment programming on television? An answer to this question is operationalized in terms of (1) replicated reality and (2) contextualized reality. Replicated reality is assessed by comparing the characteristics ...
International Journal of Human-Computer Studies, 2006
In an effort to understand the impact of designing for digital genres on users' mental representa... more In an effort to understand the impact of designing for digital genres on users' mental representations of structure, a two-phase study was conducted. In phase 1, six expert news readers and a panel of HCI experts were solicited for input regarding genre-conforming and genre-violating web news page design, navigation, and story categorization. In phase 2, a longitudinal experiment with a group of 25 novice web news readers who were exposed to one of the two designs over 5 sessions is reported. During these sessions a variety of user data were captured, including: comprehension (recall, recognition), usability (time on task, accuracy, user satisfaction), and navigation (path length, category node hits).
Communications of the ACM, 2003
One of many opportunities afforded by the Internet is that of e-commerce, which includes transact... more One of many opportunities afforded by the Internet is that of e-commerce, which includes transactions between businesses and customers, as well as within and between businesses. For companies to take full advantage of the potential offered by the Web, it is ...
PROCEEDINGS OF THE ANNUAL MEETING- …, 1998
Extended abstracts of the 2004 conference on Human factors and computing systems - CHI '04, 2004
In this panel we will present the opinions and experiences of a set of experts who have worked wi... more In this panel we will present the opinions and experiences of a set of experts who have worked with large-market customers, also known as enterprise customers, in a usability context. We will provide a brief overview of the differences in usability engineering with large-market customers compared to business-to-consumer or small to mid-market customers. We will then present, in an interview format, the opinions of our panelists on a set of questions challenging the 'usability' nature of working with this set of stakeholders.
... However, in terms of content, shape invokes concerns with discourse organization, such as for... more ... However, in terms of content, shape invokes concerns with discourse organization, such as form, flow, genre, and argument. ... Page 12. In so doing, shape draws on both social andcognitive theories of reading, writing, communication and design. ...
In an effort to understand the impact of designing for digital genres on users' mental repres... more In an effort to understand the impact of designing for digital genres on users' mental representations of structure, a two-phase study was conducted. In phase 1, six expert news readers and a panel of HCI experts were solicited for input regarding genre-conforming and genre-violating web news page design, navigation, and story categorization. In phase 2, a longitudinal experiment with a
Proceedings of the fifth ACM conference on Digital libraries - DL '00, 2000
A concept called shape is proposed to experimentally examine the development of users' me... more A concept called shape is proposed to experimentally examine the development of users' mental representations of information spaces over time. Twenty five novice users are exposed to two differently designed news web sites over five sessions. The longitudinal impacts on users' comprehension, usability, and navigation are examined.
CHI '07 extended abstracts on Human factors in computing systems - CHI '07, 2007
In this Special Interest Group (SIG) the attendees will discuss methods for capturing usability d... more In this Special Interest Group (SIG) the attendees will discuss methods for capturing usability data over time. Specifically, we will share industry best practices, brainstorm alternative solutions, as well as compare and contrast usability engineering methods for capturing usability problems that persist over time. We will also explore why longitudinal research is not a more common UCD practice.
Lecture Notes in Computer Science, 2009
This paper outlines the field research program defined by an enterprise application user experien... more This paper outlines the field research program defined by an enterprise application user experience organization designed to collect data from globally distributed corporations. The goal of the research program was to drive the next generation user experience of enterprise applications. This paper discusses the top five lessons learned and their design solutions.
CHI '06 extended abstracts on Human factors in computing systems - CHI EA '06, 2006
When it comes to shipping quality software, design is not the hard part. Methods and techniques t... more When it comes to shipping quality software, design is not the hard part. Methods and techniques to study users, best practices for creating iterative designs, and tools to validate them are all very well documented. Unfortunately, in chaotic and complex ecosystems very few of the designs actually end up making it through the user-centered design (UCD) process. Interaction designers' input
Proceeding of the twenty-sixth annual CHI conference extended abstracts on Human factors in computing systems - CHI '08, 2008
In this proposal the authors describe an exciting panel for CHI 2008 on Longitudinal Usability Da... more In this proposal the authors describe an exciting panel for CHI 2008 on Longitudinal Usability Data Collection. Collecting usability data over time is increasingly becoming best practice in industry, but lacks "thought leadership" in the current literature -- very few articles or books exist addressing the topic. To inspire academic research and share best practices with practitioners, we propose a
New Review of Hypermedia and Multimedia / Hypermedia, 1997
New Media & Society, 2002
Abstract To understand issues involved in designing entertainment technology for women, we conduc... more Abstract To understand issues involved in designing entertainment technology for women, we conducted a preliminary study of the leisure practices of earlier adopting women. Fourteen women kept track of their leisure activities for one week and were interviewed ...
New Review of Hypermedia and Multimedia, 1997
Navigation is a limited metaphor for hypermedia and website use that potentially constrains our u... more Navigation is a limited metaphor for hypermedia and website use that potentially constrains our understanding of human-computer interaction. In the present paper we trace the emergence of the navigation metaphor and the empirical analysis of navigation measures in usability evaluation before suggesting an alternative concept to consider: shape. The shape concept affords, we argue, a richer analytic tool for considering humans' use of digital documents and invokes social level analyses of meaning that are shared among discourse communities who both produce and consume the information resources.
Journal of the American Society for Information Science and Technology, 2006
The authors describe a set of best practices that were developed to assist in the design of searc... more The authors describe a set of best practices that were developed to assist in the design of search user interfaces. Search user interfaces represent a challenging design domain because novices who have no desire to learn the mechanics of search engine architecture or algorithms often use them. These can lead to frustration and task failure when it is not addressed by the user interface. The best practices are organized into five domains: the corpus, search algorithms, user and task context, the search interface, and mobility. In each section the authors present an introduction to the design challenges related to the domain and a set of best practices for creating a user interface that facilitates effective use by a broad population of users and tasks.
Journal of the American Society for Information Science, 1999
Abstract This paper describes both the process and outcome of an effort to develop an information... more Abstract This paper describes both the process and outcome of an effort to develop an information design for a community network's web site. Typically, community networks are developed by a small group of skilled computer users who are willing to volunteer their ...
Journal of Broadcasting & Electronic Media, 1997
70 Journal of Broadcasting & Electronic Media/Winter 1997 focus on aggreg... more 70 Journal of Broadcasting & Electronic Media/Winter 1997 focus on aggregate patterns of how antisocial acts are portrayed and the meaning cues that surround those portrayals. We know from a long series of content analyses of fictional programming that vio- lence, ...
Journal of Broadcasting & Electronic Media, 1995
How realistic is the portrayal of aggressive behavior in entertainment programming on television?... more How realistic is the portrayal of aggressive behavior in entertainment programming on television? An answer to this question is operationalized in terms of (1) replicated reality and (2) contextualized reality. Replicated reality is assessed by comparing the characteristics ...
International Journal of Human-Computer Studies, 2006
In an effort to understand the impact of designing for digital genres on users' mental representa... more In an effort to understand the impact of designing for digital genres on users' mental representations of structure, a two-phase study was conducted. In phase 1, six expert news readers and a panel of HCI experts were solicited for input regarding genre-conforming and genre-violating web news page design, navigation, and story categorization. In phase 2, a longitudinal experiment with a group of 25 novice web news readers who were exposed to one of the two designs over 5 sessions is reported. During these sessions a variety of user data were captured, including: comprehension (recall, recognition), usability (time on task, accuracy, user satisfaction), and navigation (path length, category node hits).
Communications of the ACM, 2003
One of many opportunities afforded by the Internet is that of e-commerce, which includes transact... more One of many opportunities afforded by the Internet is that of e-commerce, which includes transactions between businesses and customers, as well as within and between businesses. For companies to take full advantage of the potential offered by the Web, it is ...
PROCEEDINGS OF THE ANNUAL MEETING- …, 1998
Extended abstracts of the 2004 conference on Human factors and computing systems - CHI '04, 2004
In this panel we will present the opinions and experiences of a set of experts who have worked wi... more In this panel we will present the opinions and experiences of a set of experts who have worked with large-market customers, also known as enterprise customers, in a usability context. We will provide a brief overview of the differences in usability engineering with large-market customers compared to business-to-consumer or small to mid-market customers. We will then present, in an interview format, the opinions of our panelists on a set of questions challenging the 'usability' nature of working with this set of stakeholders.