Muhammad Farsha shihab - Academia.edu (original) (raw)
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Papers by Muhammad Farsha shihab
2020 International Conference on Information Technology Systems and Innovation (ICITSI), 2020
Information Technology forces and inspires an organization to change or be left behind with incre... more Information Technology forces and inspires an organization to change or be left behind with increasingly competitive business competition. This also affects the business model that is run within the organization to stay afloat and compete to increase the value of the products or services offered. PT JAS is a sharia guarantee company that utilizes information technology to innovate in creating and running its business model. However, in carrying out its business operations in the CAC financing guarantee model, the company experienced a constraint that is the limited number of operational resources owned is not proportional to the number of financing guarantees proposed, so that requires a longer time in the process of acceptance with the amount of debtor data that must be inputted. For example, such as gold installment guarantee products, KPR, micro businesses, and so on. In addition, the internal guarantee core system capability is sometimes felt slow and sometimes consumes server resources. The purpose of this study is to obtain an appropriate model in improving PT JAS’s internal capabilities in providing the best guarantee acceptance services to business partners. And increase the company’s business value. The research methodology used in this study uses document studies and interviews. The results of this study are the analysis of external and internal capabilities and strengths using PESTEL analysis combined with SWOT analysis and the provision of system recommendations in the McFarlan’s quadrant. Then a connectivity model that connects each recommended application that is connected internally and the application with business partners is proposed.
Jurnal Sistem Informasi, 2012
Beberapa tahun terakhir, muncul teknologi telekomunikasi baru yang disebut 3G. Secara umum, pengg... more Beberapa tahun terakhir, muncul teknologi telekomunikasi baru yang disebut 3G. Secara umum, penggunaan 3G di Indonesia belum meluas dan merata. Melihat perkembangan penggunaan 3G di Indonesia tersebut, peneliti ingin mengetahui faktor yang paling berpengaruh terhadap adopsi 3G pada masyarakat Indonesia dengan mengambil populasi mahasiswa Universitas Indonesia. Pola adopsi 3G dapat diteliti berdasarkan beberapa model adopsi teknologi yang ada. Peneliti memilih Sarker’s and Wells’ Framework sebagai dasar hipotesis penelitian karena model-model adaptasi teknologi yang lain seperti Technology Acceptance Model dan Unified Theory of Acceptance and Use of Technology dinilai hanya menggambarkan teknologi secara umum sehingga kurang mempertimbangkan faktor-faktor khusus sehubungan dengan sifat dari 3G. Peneliti menyusun kuesioner tentang adopsi 3G dari model SEM yang dibangun berdasarkan Sarker’s and Wells’ Framework, kemudian menyebarkannya pada sampel mahasiswa Universitas Indonesia. Prose...
Jurnal Sistem Informasi, 2012
Perkembangan e-commerce telah membawa perubahan terhadap strategi pemasaran pariwisata di berbaga... more Perkembangan e-commerce telah membawa perubahan terhadap strategi pemasaran pariwisata di berbagai negara, termasuk Indonesia. Penggunaan e-commerce pada industri pariwisata dikenal dengan terminologi e-tourism. Pemerintah telah menggelontorkan sejumlah dana yang cukup besar untuk mengembangkan e-tourism, terutama setelah diterapkannya tahun kunjungan wisata pada tahun 2008. Melalui metode observasi, penelitian ini ingin melihat pemanfaatan e-tourism sebagai media promosi pariwisata di Indonesia. Dengan menggunakan kuesioner, peneliti juga ingin melihat tanggapan dari pengguna internet tentang hal-hal yang telah baik dan hal-hal yang perlu ditingkatkan dalam situs pariwisata di Indonesia. Hasil penelitian menunjukan bahwa persebaran jumlah situs pariwisata berdasarkan provinsi belum merata. Penelitian ini juga menunjukan adanya korelasi yang tinggi antara jumlah situs dengan jumlah kedatangan wisatawan ke suatu provinsi. Sinergi antara pihak pemerintah dan swasta telah terlihat berd...
Encyclopedia of E-Commerce Development, Implementation, and Management
Mobile shopping atmosphere which enables impulsive purchases is still lacking in spite of its inc... more Mobile shopping atmosphere which enables impulsive purchases is still lacking in spite of its increasing activities. This research focuses on investigating the antecedents, more specifically those related to the qualities of m-commerce sites, which affect customers’ emotions, attitudes, and behaviors to purchase impulsively. Qualities of m-commerce sites taken into account include content quality, appearance, service quality, and ease of use. As many as 212 respondents, who were users of respectable m-commerce providers in Indonesia, were obtained. Data gathered were analyzed using Partial Least Square Structural Equational Modelling (PLS-SEM). This research concludes that m-commerce site quality had significant influence towards the urge to purchase impulsively. Ease of use was found to be the leading quality with the highest positive influence on enjoyment, which then gave a positive influence on impulsiveness, browsing behavior and eventually towards the urge to purchase impulsively.
E-commerce industry in Indonesia has grown rapidly since 2012. This development is also in line w... more E-commerce industry in Indonesia has grown rapidly since 2012. This development is also in line with the number of transactions that uses credit cards. Unfortunately, this phenomenon is followed by credit card frauds as well. Therefore, there is an urge for a standard to be used as a main reference in protecting the security of information. Visa and MasterCard have issued an international standard to ensure the security of credit card data, namely, PCI DSS. It emphasizes the importance of protecting cardholder information in one's daily business processes. On December 2013, the latest version of this standard was released, and brought about difficulties, even to those organizations that are already compliant to previous versions of the same standard. The aim of this research is to be able to identify the changes brought about by the latest PCI DSS, namely, version 3.0. Furthermore, this research is intended to implement that very standard to measure an organization's compliance level. This research uses a case study approach in Indonesia largest company in online payment services. The results of this research are the summation of 182 new controls that are simplified for use by organizations that have complied with PCI DSS 2.0 and are preparing for PCI DSS 3.0. Additionally, we found that Company X, the object of our case study, is compliant towards 77.43% of PCI DSS 3.0 requirements. Payment card industry data security standard is considered at its earlier stages. We believe that this research is one of the first in observing the changes brought about by PCI DSS 3.0 as well as in implementing it to measure an organization's compliance level.
In the last few years, the number of Internet users in Indonesia was growing rapidly as many peop... more In the last few years, the number of Internet users in Indonesia was growing rapidly as many people started to use e-commerce sites. Utilization of C2C e-commerce in particular has a risk that may reduce people interest in online shopping. Of the many factors that may influence online shopping intention, trust becomes the key. This study built a model to explain the purchase intention in the C2C e-commerce environment. In the model, buyer’s trust to the seller is a major factor that influences the purchase intention. Cognitive trust and adoption of e-WOM information is used as a factor that explains how trust is formed. We tested the model by distributing online questionnaires in Kaskus forum, the largest online shopping community in Indonesia. Total 114 valid questionnaire responses were used for analysis. The analysis was conducted using PLS and Smart PLS 2.0 as the tools. Our results showed that trust have a positive and significant effect to the purchase intention. Later it was ...
Business environment has shifted into a customer-oriented one, changing the way customers take pa... more Business environment has shifted into a customer-oriented one, changing the way customers take part in creating value towards organizational increase of competitive advantages. More than ever, customers are considered as knowledge, leading to insights, innovations, and new ideas within a company. Knowledge acquisition, such as customer knowledge, is proven to be very difficult. This leads us to explore further concerning customer knowledge acquisition. Customer knowledge itself consists of knowledge `from', `for', and `about' customers. This research is aimed to analyze the impacts of the three customer knowledge types towards knowledge management benefits, which in turn will affect a company's performance. Business processes, customers, employees, finance, products, and market are six-aspects used to measure knowledge management benefits. This research had collected questionnaires from 50 respondents consisting of major banks and insurance companies in Indonesia. Th...
2014 International Conference on Advanced Computer Science and Information System, 2014
ABSTRACT This study was aimed to analyse the obtained value of the company's corporate bl... more ABSTRACT This study was aimed to analyse the obtained value of the company's corporate blog and its supporting factors. We conducted qualitative research by doing deep interview to three consulting firms in Indonesia that are still actively using a corporate blog to analyse the firms practice in managing the corporate blog in terms of motivation of use, functionality, writing ideas and concepts, constraints, policies and their impact on the organisation. We found several key important innovation features in the blog usage, among of them are to show company's identity, to engage company with its clients and society, to educate its employees in order to be known by society, and to walk the talk for increasing client confidence of company's intellectuality. In addition, we also successfully mapped these practices to success factors for sustaining corporate blog.
2020 International Conference on Information Technology Systems and Innovation (ICITSI), 2020
Information Technology forces and inspires an organization to change or be left behind with incre... more Information Technology forces and inspires an organization to change or be left behind with increasingly competitive business competition. This also affects the business model that is run within the organization to stay afloat and compete to increase the value of the products or services offered. PT JAS is a sharia guarantee company that utilizes information technology to innovate in creating and running its business model. However, in carrying out its business operations in the CAC financing guarantee model, the company experienced a constraint that is the limited number of operational resources owned is not proportional to the number of financing guarantees proposed, so that requires a longer time in the process of acceptance with the amount of debtor data that must be inputted. For example, such as gold installment guarantee products, KPR, micro businesses, and so on. In addition, the internal guarantee core system capability is sometimes felt slow and sometimes consumes server resources. The purpose of this study is to obtain an appropriate model in improving PT JAS’s internal capabilities in providing the best guarantee acceptance services to business partners. And increase the company’s business value. The research methodology used in this study uses document studies and interviews. The results of this study are the analysis of external and internal capabilities and strengths using PESTEL analysis combined with SWOT analysis and the provision of system recommendations in the McFarlan’s quadrant. Then a connectivity model that connects each recommended application that is connected internally and the application with business partners is proposed.
Jurnal Sistem Informasi, 2012
Beberapa tahun terakhir, muncul teknologi telekomunikasi baru yang disebut 3G. Secara umum, pengg... more Beberapa tahun terakhir, muncul teknologi telekomunikasi baru yang disebut 3G. Secara umum, penggunaan 3G di Indonesia belum meluas dan merata. Melihat perkembangan penggunaan 3G di Indonesia tersebut, peneliti ingin mengetahui faktor yang paling berpengaruh terhadap adopsi 3G pada masyarakat Indonesia dengan mengambil populasi mahasiswa Universitas Indonesia. Pola adopsi 3G dapat diteliti berdasarkan beberapa model adopsi teknologi yang ada. Peneliti memilih Sarker’s and Wells’ Framework sebagai dasar hipotesis penelitian karena model-model adaptasi teknologi yang lain seperti Technology Acceptance Model dan Unified Theory of Acceptance and Use of Technology dinilai hanya menggambarkan teknologi secara umum sehingga kurang mempertimbangkan faktor-faktor khusus sehubungan dengan sifat dari 3G. Peneliti menyusun kuesioner tentang adopsi 3G dari model SEM yang dibangun berdasarkan Sarker’s and Wells’ Framework, kemudian menyebarkannya pada sampel mahasiswa Universitas Indonesia. Prose...
Jurnal Sistem Informasi, 2012
Perkembangan e-commerce telah membawa perubahan terhadap strategi pemasaran pariwisata di berbaga... more Perkembangan e-commerce telah membawa perubahan terhadap strategi pemasaran pariwisata di berbagai negara, termasuk Indonesia. Penggunaan e-commerce pada industri pariwisata dikenal dengan terminologi e-tourism. Pemerintah telah menggelontorkan sejumlah dana yang cukup besar untuk mengembangkan e-tourism, terutama setelah diterapkannya tahun kunjungan wisata pada tahun 2008. Melalui metode observasi, penelitian ini ingin melihat pemanfaatan e-tourism sebagai media promosi pariwisata di Indonesia. Dengan menggunakan kuesioner, peneliti juga ingin melihat tanggapan dari pengguna internet tentang hal-hal yang telah baik dan hal-hal yang perlu ditingkatkan dalam situs pariwisata di Indonesia. Hasil penelitian menunjukan bahwa persebaran jumlah situs pariwisata berdasarkan provinsi belum merata. Penelitian ini juga menunjukan adanya korelasi yang tinggi antara jumlah situs dengan jumlah kedatangan wisatawan ke suatu provinsi. Sinergi antara pihak pemerintah dan swasta telah terlihat berd...
Encyclopedia of E-Commerce Development, Implementation, and Management
Mobile shopping atmosphere which enables impulsive purchases is still lacking in spite of its inc... more Mobile shopping atmosphere which enables impulsive purchases is still lacking in spite of its increasing activities. This research focuses on investigating the antecedents, more specifically those related to the qualities of m-commerce sites, which affect customers’ emotions, attitudes, and behaviors to purchase impulsively. Qualities of m-commerce sites taken into account include content quality, appearance, service quality, and ease of use. As many as 212 respondents, who were users of respectable m-commerce providers in Indonesia, were obtained. Data gathered were analyzed using Partial Least Square Structural Equational Modelling (PLS-SEM). This research concludes that m-commerce site quality had significant influence towards the urge to purchase impulsively. Ease of use was found to be the leading quality with the highest positive influence on enjoyment, which then gave a positive influence on impulsiveness, browsing behavior and eventually towards the urge to purchase impulsively.
E-commerce industry in Indonesia has grown rapidly since 2012. This development is also in line w... more E-commerce industry in Indonesia has grown rapidly since 2012. This development is also in line with the number of transactions that uses credit cards. Unfortunately, this phenomenon is followed by credit card frauds as well. Therefore, there is an urge for a standard to be used as a main reference in protecting the security of information. Visa and MasterCard have issued an international standard to ensure the security of credit card data, namely, PCI DSS. It emphasizes the importance of protecting cardholder information in one's daily business processes. On December 2013, the latest version of this standard was released, and brought about difficulties, even to those organizations that are already compliant to previous versions of the same standard. The aim of this research is to be able to identify the changes brought about by the latest PCI DSS, namely, version 3.0. Furthermore, this research is intended to implement that very standard to measure an organization's compliance level. This research uses a case study approach in Indonesia largest company in online payment services. The results of this research are the summation of 182 new controls that are simplified for use by organizations that have complied with PCI DSS 2.0 and are preparing for PCI DSS 3.0. Additionally, we found that Company X, the object of our case study, is compliant towards 77.43% of PCI DSS 3.0 requirements. Payment card industry data security standard is considered at its earlier stages. We believe that this research is one of the first in observing the changes brought about by PCI DSS 3.0 as well as in implementing it to measure an organization's compliance level.
In the last few years, the number of Internet users in Indonesia was growing rapidly as many peop... more In the last few years, the number of Internet users in Indonesia was growing rapidly as many people started to use e-commerce sites. Utilization of C2C e-commerce in particular has a risk that may reduce people interest in online shopping. Of the many factors that may influence online shopping intention, trust becomes the key. This study built a model to explain the purchase intention in the C2C e-commerce environment. In the model, buyer’s trust to the seller is a major factor that influences the purchase intention. Cognitive trust and adoption of e-WOM information is used as a factor that explains how trust is formed. We tested the model by distributing online questionnaires in Kaskus forum, the largest online shopping community in Indonesia. Total 114 valid questionnaire responses were used for analysis. The analysis was conducted using PLS and Smart PLS 2.0 as the tools. Our results showed that trust have a positive and significant effect to the purchase intention. Later it was ...
Business environment has shifted into a customer-oriented one, changing the way customers take pa... more Business environment has shifted into a customer-oriented one, changing the way customers take part in creating value towards organizational increase of competitive advantages. More than ever, customers are considered as knowledge, leading to insights, innovations, and new ideas within a company. Knowledge acquisition, such as customer knowledge, is proven to be very difficult. This leads us to explore further concerning customer knowledge acquisition. Customer knowledge itself consists of knowledge `from', `for', and `about' customers. This research is aimed to analyze the impacts of the three customer knowledge types towards knowledge management benefits, which in turn will affect a company's performance. Business processes, customers, employees, finance, products, and market are six-aspects used to measure knowledge management benefits. This research had collected questionnaires from 50 respondents consisting of major banks and insurance companies in Indonesia. Th...
2014 International Conference on Advanced Computer Science and Information System, 2014
ABSTRACT This study was aimed to analyse the obtained value of the company's corporate bl... more ABSTRACT This study was aimed to analyse the obtained value of the company's corporate blog and its supporting factors. We conducted qualitative research by doing deep interview to three consulting firms in Indonesia that are still actively using a corporate blog to analyse the firms practice in managing the corporate blog in terms of motivation of use, functionality, writing ideas and concepts, constraints, policies and their impact on the organisation. We found several key important innovation features in the blog usage, among of them are to show company's identity, to engage company with its clients and society, to educate its employees in order to be known by society, and to walk the talk for increasing client confidence of company's intellectuality. In addition, we also successfully mapped these practices to success factors for sustaining corporate blog.