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Papers by Natalya Verbitsky-Savitz
New Directions for Evaluation
Children and Youth Services Review
Journal of Research on Educational Effectiveness
Epidemiologic Methods, 2012
Sociological Methodology, 2009
Sociological Methodology, 2009
Communication between patients and providers is critical in hospital emergency departments, but m... more Communication between patients and providers is critical in hospital emergency departments, but most interpretive services for non-English speakers—often provided via telephone or ad hoc by untrained bilingual staff or family member(s)—vary in quality. This issue brief identifies how professional interpreters improve communication and, consequently, patient and provider satisfaction in the emergency department.
Economics of Education Review, 2015
Randomized 4-to 6-hour time blocks when hospitals did not provide in-person interpreters • Contro... more Randomized 4-to 6-hour time blocks when hospitals did not provide in-person interpreters • Control time blocks: language services from the ED's usual sources (telephonic and ad hoc interpreters ) • Treatment time blocks: language services from in-person professionally trained medical interpreters Study was powered for minimum detectable effects of about 0.3 of a standard deviation Interpreter Qualifications: • Certified bilingual in Spanish and English • At least 40 hours of training: medical terminology, ethics, patient privacy, and basic interpreting skills • Online course in the protection of human subjects Data Sources: • Satisfaction surveys use measures of patients, triage and discharge nurses, and attending physicians • Health care service use and costs obtained from hospitals' billing records Protocol approved by an independent institutional review board (IRB) and the hospitals' IRBs
Annals of Emergency Medicine, 2011
Study objectives: This study examines whether availability of in-person professional interpreter ... more Study objectives: This study examines whether availability of in-person professional interpreter services during emergency department (ED) visits affects satisfaction of limited English proficient patients and their health providers, using a randomized controlled trial.
Statistics and Public Policy, 2015
A new longitudinal national study of the practices and effectiveness of charter-school management... more A new longitudinal national study of the practices and effectiveness of charter-school management organizations (CMOs) reveals a wide range of organizational models and educational strategies, with achievement effects that are more often positive than negative but vary substantially among CMOs. The study identifies key CMO practices that correlate with positive effects and raises important questions for future research. The study
New Directions for Evaluation
Children and Youth Services Review
Journal of Research on Educational Effectiveness
Epidemiologic Methods, 2012
Sociological Methodology, 2009
Sociological Methodology, 2009
Communication between patients and providers is critical in hospital emergency departments, but m... more Communication between patients and providers is critical in hospital emergency departments, but most interpretive services for non-English speakers—often provided via telephone or ad hoc by untrained bilingual staff or family member(s)—vary in quality. This issue brief identifies how professional interpreters improve communication and, consequently, patient and provider satisfaction in the emergency department.
Economics of Education Review, 2015
Randomized 4-to 6-hour time blocks when hospitals did not provide in-person interpreters • Contro... more Randomized 4-to 6-hour time blocks when hospitals did not provide in-person interpreters • Control time blocks: language services from the ED's usual sources (telephonic and ad hoc interpreters ) • Treatment time blocks: language services from in-person professionally trained medical interpreters Study was powered for minimum detectable effects of about 0.3 of a standard deviation Interpreter Qualifications: • Certified bilingual in Spanish and English • At least 40 hours of training: medical terminology, ethics, patient privacy, and basic interpreting skills • Online course in the protection of human subjects Data Sources: • Satisfaction surveys use measures of patients, triage and discharge nurses, and attending physicians • Health care service use and costs obtained from hospitals' billing records Protocol approved by an independent institutional review board (IRB) and the hospitals' IRBs
Annals of Emergency Medicine, 2011
Study objectives: This study examines whether availability of in-person professional interpreter ... more Study objectives: This study examines whether availability of in-person professional interpreter services during emergency department (ED) visits affects satisfaction of limited English proficient patients and their health providers, using a randomized controlled trial.
Statistics and Public Policy, 2015
A new longitudinal national study of the practices and effectiveness of charter-school management... more A new longitudinal national study of the practices and effectiveness of charter-school management organizations (CMOs) reveals a wide range of organizational models and educational strategies, with achievement effects that are more often positive than negative but vary substantially among CMOs. The study identifies key CMO practices that correlate with positive effects and raises important questions for future research. The study