Mpho Ngoepe - Academia.edu (original) (raw)

Papers by Mpho Ngoepe

HTS Teologiese Studies / Theological Studies

Transcending invisible lanes through inclusion of athletics memories in archival systems in South... more Transcending invisible lanes through inclusion of athletics memories in archival systems in South Africa', HTS Teologiese Studies/ Theological Studies 78(3), a7530.

Go bohlokwa kudu gore barutwana ba tsebe go ngwala le go bala polelo ya ga bobona gore ba kgone g... more Go bohlokwa kudu gore barutwana ba tsebe go ngwala le go bala polelo ya ga bobona gore ba kgone go atlega mo dithutong tša bona. Gore motho a kgone go kwešiša polelo ya bobedi, go bohlokwa gore motheo wa polelo ya mathomo o tie. Ke ka moo go bilego le tirišano magareng ga Unibesithi ya Afrika-Borwa (UNISA) le sekolo se sennyane sa Kiletsi le ZZ2 go leka go hlohleletša barutwana go ba le kgahlego mo polelong ya bona. Bohwa bja rena ke pukwana ya dikanegelo le dinonwane tšeo di ngwadilego ke barutwana ba sekolo se sennyane sa Kiletsi le ZZ2 go tšwa motseng wa Sekgopo le polaseng ya ZZ2, Porofenseng ya Limpopo. Ke tšeo go tšwa peneng le khiipotong ya barutwana!National Heritage Council College of Human Sciences, UnisaInformation Scienc

Afr.J. Lib.Arch. & Inf. Sc., Apr 1, 2021

In the public sector in South Africa, health records are not integrated into a single system and ... more In the public sector in South Africa, health records are not integrated into a single system and a new file is opened every time a patient consults in a different hospital. This compromises the quality of the medical services as the doctors diagnose a patient without the medical history. At times, healthcare providers find it difficult or impossible to treat the patients without access to the medical history of patients because it involves high risks that include repetition or duplication of treatments and prescriptions. This study conducted literature review to demonstrate a need for a framework which involves the use of blockchain technology for security to integrate healthcare records in the South African public hospitals. It was established that one of the elements that impedes the integration of the health records in South Africa is security of information. A framework that enables public hospitals using blockchain technology for security to integrate health records is suggested. The framework enables public hospitals anywhere in the country to access the complete, accurate and secure health records of a patient, irrespective of where the file was opened. Blockchain can be used to secure such information so that when health records are integrated, a complete, accurate and secure medical history can be generated. In that regard, a health record of a patient can be accessed and added anywhere in the country, leaving a digital trail for a system that can be trusted inherently.

University of KwaZulu-Natal, Dec 15, 2020

Determining the authenticity of digital records to support the audit process is problematic due t... more Determining the authenticity of digital records to support the audit process is problematic due to a lack of criteria to declare the authenticity of records. This study is part of a larger study (Mosweu 2018) that explored the authenticity of records in a government accounting system in Botswana. The current study utilised a literature review to demonstrate the need for a framework for digital diplomatics of records to support the audit process in a government accounting system in Botswana. The study used concepts from archival diplomatics as a theoretical lens. It was established that records in a government accounting information system are presented to auditors even when their authenticity is questionable, leading to their rejection as audit evidence. A framework is suggested with the hope that, if implemented, it would transform public sector audit processes and lead to improvements in accountability for monies expended as the government delivers services to the people.

National Library of South Africa, Jun 15, 2020

The necessity for the provision of community libraries by South Africa's Department of Arts and C... more The necessity for the provision of community libraries by South Africa's Department of Arts and Culture (DAC), even in disadvantaged rural villages in largely rural provinces such as Limpopo Province, cannot be overemphasised. Librarians Karla Strand and Johannes Britz tell us that: Many South Africans, particularly those in rural areas, are still living under conditions of information poverty, which we define as that situation in which people, within a specific context, do not have the required skills, abilities, and/ or material means to access and use information in a meaningful way to address their needs. 2 In the post-apartheid era, "the right of access to information and knowledge as a human right is now an established part of South African law." 3 Community libraries which are responsive to the wide-ranging needs of their users are critical in ensuring an informed public. 4 The ongoing transition from apartheid to democracy involves building a democratic regime while, at the same time, trying to recover from generations of unequal access to information and knowledge. Indeed, community libraries can make a particularly meaningful contribution towards a better life for citizens in disadvantaged rural communities. This is particularly true 1 "Tsoga o itirele" means "Wake up and do it for yourself!" 2

The colossal giant of the archives and records management genre: contributions to the archives an... more The colossal giant of the archives and records management genre: contributions to the archives and records management profession Mathias Chida .

An effective and efficient records management programme is essential for the governance of any or... more An effective and efficient records management programme is essential for the governance of any organisation. The control functions it exercises can make a vital contribution to the achievement of business objectives and administrative efficiency. However, there is consensus among researchers that many organisations struggle to develop records management programmes to meet business needs. Developing a records management programme is a highly complex and difficult task, to the extent that it is common for records management projects to exceed scheduled completion dates or not be completed at all. This article reports on the findings of an MINF research project (Ngoepe 2008) conducted at Unisa that sought to examine the principles involved in establishing a records management programme with specific reference to the Department of Cooperative Governance and Traditional Affairs (COGTA) in South Africa. Data were collected through online questionnaires, observation and interviews with a s...

ESARBICA Journal: Journal of the Eastern and Southern Africa Regional Branch of the International Council on Archives, 2021

South Africa is one of the few countries in Africa that has a running oral history association. I... more South Africa is one of the few countries in Africa that has a running oral history association. In some countries, especially in southern Africa, these oral history associations have arisen and then died a natural death. For example, Oral Traditions Association of Zimbabwe (OTAZI) did not last long. Therefore, it is a positive development for South Africa to have a functioning oral history association. The Oral History Association of South Africa (OHASA) is the brainchild of the government and is mainly funded by the government. It is involved in the coordination and documentation of stories that were silent during the apartheid era. Therefore, with this highly perceived task it is necessary to critically evaluate its successes and failures in meeting the objectives of the National Oral History Programme (NOHP). This paper, through document analysis and purposively selected interviews, critically evaluates the achievements and shortcomings of the OHASA from its inception to present ...

Mousaion: South African Journal of Information Studies, 2016

Due to technological developments, innovation and globalisation, research is becoming more comple... more Due to technological developments, innovation and globalisation, research is becoming more complex, requiring wide-ranging skills. A lack of resources and publishing platforms has led to low research output in archives and records management (ARM) in most developing countries in Africa. However, experienced researchers from different countries can collaborate by sharing and transferring knowledge and making optimal use of resources that will lead to the sustainability of research output. Utilising informetrics analysis, as well as co-authorship as the measure for collaboration, this article examines the nature, trend and type of ARM research collaboration in Africa by identifying individuals, institutions and countries that collaborate in order to recommend ways of improving such activities. Quantitative data was extracted from the database of African Journals Online (AJOL) and analysed. The key finding suggested a low level of collaboration among ARM researchers, with the work prod...

New Review of Information Networking, 2021

A number of digitisation projects undertaken by archival organisations in Africa failed to realis... more A number of digitisation projects undertaken by archival organisations in Africa failed to realise their goals of ensuring preservation and access of records. This is partially due to the lack of strategies to move from analogue to digital records. Despite many guidelines, standards and software systems developed by national archives, coalitions, professional associations, research groups and commercial organisations, digital records are still a challenge to manage. This study explored the strategies adopted by the African National Congress (ANC) in digitising its liberation archives with a view to capturing lessons learnt. Qualitative data were collected through interviews with purposively selected employees of the African National Congress, MultiChoice, Africa Media Online and Nelson Mandela Foundation who were involved in the repatriation and digitisation project of the liberation archives. Interview data were augmented through document analysis and observation. The key findings revealed that the ANC established an archives management committee that played an important role in the repatriation and digitisation of liberation archives. The committee utilised former liberation struggle members to identify records in various ANC missions in different countries. It was established that although the ANC was aware of where its records were abroad, not all its records were repatriated to South Africa after the unbanning of the liberation movements. Furthermore, the finding revealed that the ANC relied heavily on Multichoice and Africa Media Online as its archivists were not trained in digitisation. A number of lessons learnt with regard to digitisation of liberations archives are captured. The study concludes by demonstrating the importance of having a strategy in digitising archival holdings. It is recommended that this study should be extended to other liberation movements in eastern and southern Africa.

SA Journal of Information Management, 2017

Background: The importance of medical records to the provision of healthcare services cannot be o... more Background: The importance of medical records to the provision of healthcare services cannot be overemphasised. Medical practitioners need information about previous diagnoses, treatments and prescriptions in order to note the progress made with previous treatments and how to move forward. If medical records are not managed properly, it becomes difficult to retrieve such records, which results in hospitals not being able to render healthcare services or these services being rendered incorrectly, especially for chronic patients. Despite the importance of medical records, they are not being managed properly, resulting in a lack of effective systems for opening, tracking and indexing files.Objective: This study seeks to investigate the role of medical records in the provision of public healthcare services in the Limpopo province of South Africa.Method: Quantitative data were collected through questionnaires distributed to staff members in the records management unit and the information...

Information Security Journal: A Global Perspective, 2021

The adoption of digital health technologies has dramatically changed the healthcare sector landsc... more The adoption of digital health technologies has dramatically changed the healthcare sector landscape and thus generates new opportunities to collect, capture, store, access and retrieve electronic personal health information (ePHI). With the introduction of digital health technologies and the digitisation of health data, an increasing number of hospitals and peripheral health facilities across the globe are transitioning from a paper-based environment to an electronic or paper-light environment. However, the growing use of digital health technologies within healthcare facilities has caused ePHI to be exposed to a variety of threats such as cyber security threats, human-related threats, technological threats and environmental threats. These threats have the potential to cause harm to hospital systems and severely compromise the integrity and confidentiality of ePHI. Because of the growing number of security threats, many hospitals, both private and public, are struggling to secure ePHI due to a lack of robust data security plans, systems and security control measures. The purpose of this study was to explore the security of electronic personal health information in a public hospital in South Africa. The study was underpinned by the interpretivism paradigm with qualitative data collected through semi-structured interviews with purposively selected IT technicians, network controllers', administrative clerks and records management clerks, and triangulated with document and system analysis. Audio-recorded interviews were transcribed verbatim. Data was coded and analysed using ATLAS.ti, version 8 software, to generate themes and codes within the data, from which findings were derived. The key results revealed that the public hospital is witnessing a deluge of sophisticated cyber threats such as worm viruses, Trojan horses and shortcut viruses. This is compounded by technological threats such as power and system failure, network connection failure, obsolete computers and operating systems, and outdated hospital systems. However, defensive security measures such as data encryption, windows firewall, antivirus software and security audit log system exist in the public hospital for securing and protecting ePHI against threats and breaches. The study recommended the need to implement Intrusion Protection System (IPS), and constantly update the Windows firewall and antivirus program to protect hospital computers and networks against newly released viruses and other malicious codes. In addition to the use of password and username to control access to ePHI in the public hospital, the study recommends that the hospital should put in place authentication mechanisms such as biometric system and Radio Frequency Identification (RFID) system restrict access to ePHI, as well as to upgrade hospital computers and the Patient Administration and Billing ii (PAAB) System. In the absence of security policy, there is a need for the hospital to put in place a clear written security policy aimed at protecting ePHI. The study concluded that healthcare organisations should upgrade the security of their information systems to protect ePHI stored in databases against unauthorised access, malicious codes and other cyber-attacks.

Education for Information, 2020

Literature review reveals that in sub-Saharan Africa, archives and records management (ARM) educa... more Literature review reveals that in sub-Saharan Africa, archives and records management (ARM) education is not yet grounded in institutions for higher learning. In eSwatini (previously Swaziland) the situation is even worse as only one institution of higher learning, the Institute of Development Management (IDM) offers ARM programmes at undergraduate diploma level. This is compounded by a lamentation by the beneficiary of the programme, the eSwatini National Archives (ENA), and the education regulator, the eSwatini Higher Education Council (EHEC), that the programme does not address the public sector's needs in the country and is below the expected standards. Furthermore, the University of eSwatini, which is the biggest institution of higher learning in the country with economies of scale, does not offer any programme in ARM. As a result, organizations in eSwatini either send their records management staff to neighbouring countries such as South Africa, Botswana and Namibia for training, or engage external consultants to conduct in-house training. Sending employees out of the country for training is expensive for organizations and it also paralyses operations during the absence of these staff members. Furthermore, in-house training does not address the in-depth needs and requirements of ARM due to time limitations. In light of this situation in eSwatini, this study proposes a framework for the design and implementation of an open distance e-learning programme on ARM programme. Such a programme can be offered through the University of eSwatini to accommodate students within and outside the country and thus ensuring the eSwatini becomes a player in ARM space within the African continent.

Archives and Records, 2020

In South Africa, public archives repositories are operating with limited resources and under stre... more In South Africa, public archives repositories are operating with limited resources and under strenuous circumstances due to low profiles in the public arena. Advocacy as a tool to raise the archival profile in South Africa for the purpose of lobbying support has not been adequately explored by archivists and civil society in the country. The purpose of this study is to examine the archival advocacy initiatives of civil society organizations in South Africa to determine where and how advocacy can be improved. Data were collected through document analysis, interviews and a literature review to examine archival advocacy approaches by archivists and civil society in South Africa. It was established that the role of civil society organizations in raising the archival profile in South Africa had not been adequate. Furthermore, archivists are conspicuous in their absence in the discourse involving archives. Advocacy has the power to influence constitutional, legislation, and policy reformation. The archival community in South Africa needs advocacy in different forms to challenge those in influential offices to serve their (archival community) interests. Unless archivists become advocates for archives, they risk reducing themselves to arid functionaries.

South African Journal of Libraries and Information Science, 2020

Organisations, including public libraries, are confronted with the challenges of managing, contro... more Organisations, including public libraries, are confronted with the challenges of managing, controlling and putting in place retention strategies to mitigate high turnover intention. Turnover intention can bring devastation to an organisation, leading to consequences such as decreased morale and productivity, shortage of skilled and qualified staff, and direct and indirect costs to the organisation. This quantitative study employed the census method and adopted a case study design, with an embedded survey design, making use of a structured questionnaire to collect data from 174 librarians at the City of Johannesburg Libraries in the Gauteng province of South Africa. Quantitative data were analysed using the Statistical Packages for Social Sciences (SPSS). The findings in relation to demographic factors revealed that the majority of the librarians who have been with the library organisation for a considerable length of time exhibited turnover intention. Findings further showed that the majority of librarians were mostly dissatisfied with organisational determinants, namely: payment and fringe benefits, working environment (work-life balance), and promotion and recognition which are significant predictors of turnover intention. It is recommended that in order to mitigate turnover intention and increase retention, strategic initiatives should be developed which could incorporate variables such as payment and fringe benefits, promotion and recognition.

Information Development, 2020

In recent years, there has been a surge of information and communication technologies (ICTs) in t... more In recent years, there has been a surge of information and communication technologies (ICTs) in the conduct of business. Public sector institutions in Zimbabwe have also embraced ICTs with an objective of promoting accountability, transparency and service delivery. This has increased the generation of digital records which are key in day-to-day business activities. However, the management of such records has been a challenge for most public sector institutions in most countries including Zimbabwe. Despite embracing ICTs, there have not been many changes to create a favourable environment for managing the resultant digital records. The findings reported in this research article were part of a broader study on the management of digital records in selected financial services parastatals in Zimbabwe. The study utilised the digital curation centre (DCC) curation lifecycle model as the theoretical framework of the study. This multiple case study research adopted a qualitative research app...

SA Journal of Information Management, 2019

Background: In Botswana, the public sector has been fully active in utilising social media platfo... more Background: In Botswana, the public sector has been fully active in utilising social media platforms as part of the e-government programme, thereby generating liquid communication in the process. The content in social media platforms, which is referred to as liquid communication, is so fluid that its management becomes a challenge. This is so because one moment a post is available on a social media platform and the next moment it disappears. The unstable nature of liquid communication calls for its governance according to established national and international records management principles.Objectives: This study utilised the principles of information governance of the Association of Records Managers and Administrators (ARMA) as a theoretical framework to examine how liquid communication generated through social media platforms is governed by the Botswana government.Method: Qualitative data were collected through document analysis and interviews with officials from government departm...

Journal of Librarianship and Information Science, 2019

For improved rice production, farmers need access to timely and relevant knowledge at each stage ... more For improved rice production, farmers need access to timely and relevant knowledge at each stage of the rice-cropping calendar. To understand how farmers involve themselves in acquiring and sharing agricultural knowledge, this study investigates how knowledge management best practices can be enhanced among rice farmers in selected rural areas of Tanzania. Data were collected from 226 rice farmers in three districts (Kilombero, Kilosa and Mvomero) of the Morogoro region in Tanzania. Findings from structured questionnaires and focused group discussion indicate that rice farmers accessed, shared and used agricultural knowledge. It was found that individual, institutional and knowledge factors influence the performance of agricultural knowledge management activities. For enhancing effective agricultural knowledge management, it is important to take into consideration the knowledge management best practices, which include developing effective knowledge infrastructure, involving different...

SA Journal of Information Management, 2018

Background: Knowledge retention plays an important role in combating organisational knowledge los... more Background: Knowledge retention plays an important role in combating organisational knowledge loss. However, some organisations, including mining companies, still lose organisational knowledge because of employees’ retiring, resigning, downsizing, attrition and so on. This leaves the organisations with a shortage of qualified senior experienced employees to meet production needs, which has a negative impact on the running of the operational functions on a day-to-day basis. Objectives: The purpose of this study was to investigate knowledge retention strategies in a platinum mine in the North West Province of South Africa. Method: The study used qualitative research approach. Data were collected through semi-structured interviews and document analysis. Results: The key findings of the study revealed that although the mine has a knowledge retention policy, some of the employees are not aware of its existence and there was not enough support of knowledge retention initiatives from the m...

The Future of Information Sciences, 2015

South Africa's public institutions generate public records that need to be managed in compliance ... more South Africa's public institutions generate public records that need to be managed in compliance with the legislative framework. However, there are challenges in managing digital records brought about by the complexity within the legal terrain as well as the disparate nature of information systems in institutions. This article provides a brief review of literature that informs the background to a South African research study conducted by the InterPARES Trust Project's Africa Team.