Dr. Peeraya Thongkruer - Academia.edu (original) (raw)

Papers by Dr. Peeraya Thongkruer

Management Research Review, 2020

Purpose In practice and in literature, logistics service quality is one of the key concepts in an... more Purpose In practice and in literature, logistics service quality is one of the key concepts in any service industry, including airlines. However, the breadth of content and the inconsistent accounts make comprehensive understanding of service quality elusive, thereby necessitating the conduct of a systematic review of the literature on service quality in the context of airlines. In doing so, this study aims to provide a clear, consistent and current overview of the literature, enabling the advancement of theory and research in service quality. Design/methodology/approach In particular, this study presents several aspects of logistics service quality based on the 52 articles reviewed published between 1993 and 2019. Content analysis was used to analyze the data in terms of key attributes of service quality from the selected articles. Findings Following an analysis, this study summarizes the antecedents and consequences, along with mediators and moderators, and develops a review frame...

Sustainability, May 30, 2023

This article is an open access article distributed under the terms and conditions of the Creative... more This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY

Management Research Review

Purpose In practice and in literature, logistics service quality is one of the key concepts in an... more Purpose In practice and in literature, logistics service quality is one of the key concepts in any service industry, including airlines. However, the breadth of content and the inconsistent accounts make comprehensive understanding of service quality elusive, thereby necessitating the conduct of a systematic review of the literature on service quality in the context of airlines. In doing so, this study aims to provide a clear, consistent and current overview of the literature, enabling the advancement of theory and research in service quality. Design/methodology/approach In particular, this study presents several aspects of logistics service quality based on the 52 articles reviewed published between 1993 and 2019. Content analysis was used to analyze the data in terms of key attributes of service quality from the selected articles. Findings Following an analysis, this study summarizes the antecedents and consequences, along with mediators and moderators, and develops a review frame...

Management Research Review, 2020

Purpose In practice and in literature, logistics service quality is one of the key concepts in an... more Purpose In practice and in literature, logistics service quality is one of the key concepts in any service industry, including airlines. However, the breadth of content and the inconsistent accounts make comprehensive understanding of service quality elusive, thereby necessitating the conduct of a systematic review of the literature on service quality in the context of airlines. In doing so, this study aims to provide a clear, consistent and current overview of the literature, enabling the advancement of theory and research in service quality. Design/methodology/approach In particular, this study presents several aspects of logistics service quality based on the 52 articles reviewed published between 1993 and 2019. Content analysis was used to analyze the data in terms of key attributes of service quality from the selected articles. Findings Following an analysis, this study summarizes the antecedents and consequences, along with mediators and moderators, and develops a review frame...

Sustainability, May 30, 2023

This article is an open access article distributed under the terms and conditions of the Creative... more This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY

Management Research Review

Purpose In practice and in literature, logistics service quality is one of the key concepts in an... more Purpose In practice and in literature, logistics service quality is one of the key concepts in any service industry, including airlines. However, the breadth of content and the inconsistent accounts make comprehensive understanding of service quality elusive, thereby necessitating the conduct of a systematic review of the literature on service quality in the context of airlines. In doing so, this study aims to provide a clear, consistent and current overview of the literature, enabling the advancement of theory and research in service quality. Design/methodology/approach In particular, this study presents several aspects of logistics service quality based on the 52 articles reviewed published between 1993 and 2019. Content analysis was used to analyze the data in terms of key attributes of service quality from the selected articles. Findings Following an analysis, this study summarizes the antecedents and consequences, along with mediators and moderators, and develops a review frame...