Philip Nitse - Academia.edu (original) (raw)

Papers by Philip Nitse

Research paper thumbnail of National Accounts Revisited - A Study of a Cast-Products Supplier in the Aircraft Industry

Industrial Marketing Management, 1998

Research paper thumbnail of Library science, knowledge management, competitive intelligence: Archive theory: The common link

The Reference Librarian, 2002

Summary The gathering, organization, and archiving of critical business intelligence is a complex... more Summary The gathering, organization, and archiving of critical business intelligence is a complex task. Competitive Intelligence systems gather information for use in the decision making process. Knowledge Management Systems are used to organize this knowledge. Library Science provides structure for the storage of published documents, in both printed and electronic formats. This paper proposes that the common link among the three disciplines is Archive Theory, which is the process by which an archive of information is ...

Research paper thumbnail of History of Computing Trends: The Emergence of Competitive Intelligence

Several studies have shown that new curriculum initiatives such as enterprise systems have a pred... more Several studies have shown that new curriculum initiatives such as enterprise systems have a predictable lifecycle [1]. This paper looks for trends in competitive intelligence (CI), a relatively new area of study that is beginning to infiltrate curricula around the world. We first examine existing research concerning CI and academia, listing the various approaches through which CI's role in educational curricula is considered and tracing the history of its emergence. A survey of CI course offerings throughout the US and Australia was conducted in an attempt to identify trends outside a single culture or education system. It shows that CI is an emerging discipline and often appears as an independent degree program rather than just a component of other programs. The methodology used in this study demonstrates how a historical perspective can be used to identify new issues to be considered by curriculum planners.

Research paper thumbnail of Issues in Informing Science and Information Technology Use of the Normalized Word Vector Approach in Document Classification for an LKMC

In order to realize the objective of expanding library services to provide knowledge management s... more In order to realize the objective of expanding library services to provide knowledge management support for small businesses, a series of requirements must be met. This particular phase of a lar-ger research project focuses on one of the requirements: the need for a document classification system to rapidly determine the content of digital documents. Document classification techniques are examined to assess the available alternatives for realization of Library Knowledge Manage-ment Centers (LKMCs). After evaluating prominent techniques the authors opted to investigate a less well-known method, the Normalized Word Vector (NWV) approach, which has been used successfully in classifying highly unstructured documents, i.e., student essays. The authors pro-pose utilizing the NWV approach for LKMC automatic document classification with the goal of developing a system whereby unfamiliar documents can be quickly classified into existing topic categories. This conceptual paper will outline an...

Research paper thumbnail of History of Computing Education Trends: The Emergence of Competitive Intelligence

History of Computing and Education 3 (HCE3), 2008

Several studies have shown that new curriculum initiatives such as enterprise systems have a pred... more Several studies have shown that new curriculum initiatives such as enterprise systems have a predictable lifecycle [1]. This paper looks for trends in competitive intelligence (CI), a relatively new area of study that is beginning to infiltrate curricula around the world. We first examine existing research concerning CI and academia, listing the various approaches through which CI's role in educational curricula is considered and tracing the history of its emergence. A survey of CI course offerings throughout the US and Australia was conducted in an attempt to identify trends outside a single culture or education system. It shows that CI is an emerging discipline and often appears as an independent degree program rather than just a component of other programs. The methodology used in this study demonstrates how a historical perspective can be used to identify new issues to be considered by curriculum planners.

Research paper thumbnail of Managers' mental categorizations of competitors

Competitive Intelligence Review, 2000

The existence of mental categorizations and mental models has been documented in the literature. ... more The existence of mental categorizations and mental models has been documented in the literature. However, categorizations and models have not been explored in the context of competitor definitions from a manager's point of view. This article explores the potential for managers to define their competitive environment in relation to their experiences, rather than define the competitive environment through arbitrary industry or product distinctions. Several propositions are put forth in an attempt to encourage further research.

Research paper thumbnail of Disinformation usage in corporate communications: CI'ers beware

Competitive Intelligence Review, 1999

All CI practitioners are leery of being victims of disinformation. Yet, disinformation is one of ... more All CI practitioners are leery of being victims of disinformation. Yet, disinformation is one of the many devices commonly used in corporate communications strategies. This article discusses various types of disinformation tactics and why CI professionals should be aware of such usage. Outright lying, for example, is perhaps the most disturbing form of disinformation, but it is also the most easily confronted. Statements also may be true in meaning, but falsified by exaggeration, understatement, or facetiousness. CI professionals should be sensitive to the passive component of disinformation in which one, usually through silence or non-reaction, creates a high-potential for influenced interpretation. Finally, any company planning to use disinformation within a communications campaign should consider the risks involved, from legal liability issues to having one's own customers fall prey to the intended false conclusions, and one's own employees mired in confusion.

Research paper thumbnail of Use of the normalized word vector approach in document classification for an LKMC

In order to realize the objective of expanding library services to provide knowledge management s... more In order to realize the objective of expanding library services to provide knowledge management support for small businesses, a series of requirements must be met. This particular phase of a larger research project focuses on one of the requirements: the need for a document classification system to rapidly determine the content of digital documents. Document classification techniques are examined to assess the available alternatives for realization of Library Knowledge Management Centers (LKMCs). After evaluating prominent techniques the authors opted to investigate a less well-known method, the Normalized Word Vector (NWV) approach, which has been used successfully in classifying highly unstructured documents, i.e., student essays. The authors propose utilizing the NWV approach for LKMC automatic document classification with the goal of developing a system whereby unfamiliar documents can be quickly classified into existing topic categories. This conceptual paper will outline an approach to test NWV's suitability in this area.

Research paper thumbnail of The Role of Culture in Business Intelligence

International Journal of Business Intelligence Research, 2010

Global business intelligence will struggle to live up to its potential if it fails to take into a... more Global business intelligence will struggle to live up to its potential if it fails to take into account, and accurately interpret, cultural differences. This paper supports this assertion by considering the concept of culture, explaining its importance in the business intelligence process, especially in foreign markets, and demonstrating that attention to culture is currently inadequate in most international business intelligence efforts. Without a tool capable of modeling social interaction in disparate cultures, BI efforts will under perform when extended to the global arena. The Cultural Simulation Modeler is examined as a means of enhancing essential cultural awareness. The core components of the modeler are explained, as are the limitations of automated information gathering and analysis systems.

Research paper thumbnail of Competitive Intelligence Gathering

Knowledge management (KM) is the process through which organizational performance is improved thr... more Knowledge management (KM) is the process through which organizational performance is improved through better management of corporate knowledge. Its goal is to improve the management of internal knowledge processes so that all information required for corporate decisions can be made available and efficiently used. Competitive intelligence (CI) is a process for gathering usable knowledge about the external business environment and turning it into the intelligence required for tactical or strategic decisions. The two are ...

Research paper thumbnail of Beyond response.Investigating consumer perceptions that drive likability of direct response advertisements

Journal of Direct Marketing, 1993

ABSTRACT

Research paper thumbnail of Assessing direct response service advertising on television

Journal of Direct Marketing, 1991

ABSTRACT

Research paper thumbnail of An Examination of Retail Dental Practices versus Private Dental Practices Using an Importance-Performance Analysis

Health Marketing Quarterly, 1994

Using an importance-performance approach, private dental patrons and retail dental patrons were c... more Using an importance-performance approach, private dental patrons and retail dental patrons were contrasted in terms of their assessments of their expectations and perceptions toward various dental practice attributes or characteristics. Results suggest that while differences across attributes exist, expectations and perceptions of most of the key dimensions of quality service, reputation and competence are not distinguishing characteristics between the two

Research paper thumbnail of Library Science, Knowledge Management, Competitive Intelligence

The Reference Librarian, 2002

Summary The gathering, organization, and archiving of critical business intelligence is a complex... more Summary The gathering, organization, and archiving of critical business intelligence is a complex task. Competitive Intelligence systems gather information for use in the decision making process. Knowledge Management Systems are used to organize this knowledge. Library Science provides structure for the storage of published documents, in both printed and electronic formats. This paper proposes that the common link among the three disciplines is Archive Theory, which is the process by which an archive of information is ...

Research paper thumbnail of Multi-class interest profile: applications in the intelligence process

Marketing Intelligence & Planning, 2003

Noting that accurate information needs overlay the entire intelligence cycle from planning to rep... more Noting that accurate information needs overlay the entire intelligence cycle from planning to reporting, the authors propose a new concept to fine-tune the process of electronically gathering information. Since most tools are nondiscriminatory in information gathering, a new concept ...

Research paper thumbnail of Environmental scanning and organizational culture

Marketing Intelligence & Planning, 2002

This paper examines the connection between environmental scanning for market intelligence, organi... more This paper examines the connection between environmental scanning for market intelligence, organizational culture and generic strategies. The generic strategies, based on the Miles and Snow typology, are related to the organizational culture types developed by Deshpande et ...

Research paper thumbnail of Libraries as knowledge management centers

Library Management, 2005

Purpose -This paper proposes enhancing libraries to act as knowledge management centers for small... more Purpose -This paper proposes enhancing libraries to act as knowledge management centers for small businesses, providing both knowledge management (KM) and competitive intelligence (CI) services. Design/methodology/approach -The requirements for a Library Knowledge Management Center (LKMC) are presented and briefly examined. KM, CI, ontologies, and the Semantic Web are all considered, and the steps needed to realize a LKMC are presented. Findings -An approach to developing a LKMC is provided, as is a rationale for the proposal. Future research issues for realization of this proposal are addressed. Research limitations/implications -This paper presents a conceptual overview of a project that is still in its early stages, and as such its practicality is difficult to evaluate. Practical implications -This proposal, if followed up with future research, will prove beneficial to both small business and to libraries. Small businesses are not always able to gather sufficient internal and external knowledge to assist in strategic planning and positioning, and thus are unable to compete with larger rivals whose resources allow them to develop sophisticated KM and CI systems. LKMCs hold promise to level the playing field. Libraries benefit because this reaffirms their relevance in a digital age in which so much information is freely available to patrons. Originality/value -This paper proposes a new service for libraries, one that will assist small businesses in competing more effectively with larger competitors.

Research paper thumbnail of Improving competitive intelligence for knowledge management systems

International Journal of Internet and Enterprise Management, 2005

Knowledge management encompasses the entire intelligence cycle from planning to reporting. One as... more Knowledge management encompasses the entire intelligence cycle from planning to reporting. One aspect that is often overlooked or minimised is the inclusion of competitive intelligence. This paper proposes a new concept to fine-tune the process of electronically gathering competitive intelligence–a key activity in knowledge management systems. Most tools are nondiscriminatory in information gathering, and a structured approach is needed to assist managers at all organisational levels in the needs identification process. The ...

Research paper thumbnail of National Accounts Revisited

Industrial Marketing Management, 1998

National (or major) account programs have been used by companies for many years. However, the imp... more National (or major) account programs have been used by companies for many years. However, the important premises behind the implementation of national account programs have not been examined in more than a decade. This study revisited these premises in an effort to explore whether the management or structure of national account programs has changed. Although many of the characteristics identified

Research paper thumbnail of An Examination of Retail Dental Practices versus Private Dental Practices Using an Importance-Performance Analysis

Health Marketing Quarterly, 1994

... In effect, more and more scholars are underscoring the need for strategic responses and posit... more ... In effect, more and more scholars are underscoring the need for strategic responses and positioning based on consumer behavior due to increasingly competitive movements in the dental care market. Evolution of the Modern Retail Dental Facility ...

Research paper thumbnail of National Accounts Revisited - A Study of a Cast-Products Supplier in the Aircraft Industry

Industrial Marketing Management, 1998

Research paper thumbnail of Library science, knowledge management, competitive intelligence: Archive theory: The common link

The Reference Librarian, 2002

Summary The gathering, organization, and archiving of critical business intelligence is a complex... more Summary The gathering, organization, and archiving of critical business intelligence is a complex task. Competitive Intelligence systems gather information for use in the decision making process. Knowledge Management Systems are used to organize this knowledge. Library Science provides structure for the storage of published documents, in both printed and electronic formats. This paper proposes that the common link among the three disciplines is Archive Theory, which is the process by which an archive of information is ...

Research paper thumbnail of History of Computing Trends: The Emergence of Competitive Intelligence

Several studies have shown that new curriculum initiatives such as enterprise systems have a pred... more Several studies have shown that new curriculum initiatives such as enterprise systems have a predictable lifecycle [1]. This paper looks for trends in competitive intelligence (CI), a relatively new area of study that is beginning to infiltrate curricula around the world. We first examine existing research concerning CI and academia, listing the various approaches through which CI's role in educational curricula is considered and tracing the history of its emergence. A survey of CI course offerings throughout the US and Australia was conducted in an attempt to identify trends outside a single culture or education system. It shows that CI is an emerging discipline and often appears as an independent degree program rather than just a component of other programs. The methodology used in this study demonstrates how a historical perspective can be used to identify new issues to be considered by curriculum planners.

Research paper thumbnail of Issues in Informing Science and Information Technology Use of the Normalized Word Vector Approach in Document Classification for an LKMC

In order to realize the objective of expanding library services to provide knowledge management s... more In order to realize the objective of expanding library services to provide knowledge management support for small businesses, a series of requirements must be met. This particular phase of a lar-ger research project focuses on one of the requirements: the need for a document classification system to rapidly determine the content of digital documents. Document classification techniques are examined to assess the available alternatives for realization of Library Knowledge Manage-ment Centers (LKMCs). After evaluating prominent techniques the authors opted to investigate a less well-known method, the Normalized Word Vector (NWV) approach, which has been used successfully in classifying highly unstructured documents, i.e., student essays. The authors pro-pose utilizing the NWV approach for LKMC automatic document classification with the goal of developing a system whereby unfamiliar documents can be quickly classified into existing topic categories. This conceptual paper will outline an...

Research paper thumbnail of History of Computing Education Trends: The Emergence of Competitive Intelligence

History of Computing and Education 3 (HCE3), 2008

Several studies have shown that new curriculum initiatives such as enterprise systems have a pred... more Several studies have shown that new curriculum initiatives such as enterprise systems have a predictable lifecycle [1]. This paper looks for trends in competitive intelligence (CI), a relatively new area of study that is beginning to infiltrate curricula around the world. We first examine existing research concerning CI and academia, listing the various approaches through which CI's role in educational curricula is considered and tracing the history of its emergence. A survey of CI course offerings throughout the US and Australia was conducted in an attempt to identify trends outside a single culture or education system. It shows that CI is an emerging discipline and often appears as an independent degree program rather than just a component of other programs. The methodology used in this study demonstrates how a historical perspective can be used to identify new issues to be considered by curriculum planners.

Research paper thumbnail of Managers' mental categorizations of competitors

Competitive Intelligence Review, 2000

The existence of mental categorizations and mental models has been documented in the literature. ... more The existence of mental categorizations and mental models has been documented in the literature. However, categorizations and models have not been explored in the context of competitor definitions from a manager's point of view. This article explores the potential for managers to define their competitive environment in relation to their experiences, rather than define the competitive environment through arbitrary industry or product distinctions. Several propositions are put forth in an attempt to encourage further research.

Research paper thumbnail of Disinformation usage in corporate communications: CI'ers beware

Competitive Intelligence Review, 1999

All CI practitioners are leery of being victims of disinformation. Yet, disinformation is one of ... more All CI practitioners are leery of being victims of disinformation. Yet, disinformation is one of the many devices commonly used in corporate communications strategies. This article discusses various types of disinformation tactics and why CI professionals should be aware of such usage. Outright lying, for example, is perhaps the most disturbing form of disinformation, but it is also the most easily confronted. Statements also may be true in meaning, but falsified by exaggeration, understatement, or facetiousness. CI professionals should be sensitive to the passive component of disinformation in which one, usually through silence or non-reaction, creates a high-potential for influenced interpretation. Finally, any company planning to use disinformation within a communications campaign should consider the risks involved, from legal liability issues to having one's own customers fall prey to the intended false conclusions, and one's own employees mired in confusion.

Research paper thumbnail of Use of the normalized word vector approach in document classification for an LKMC

In order to realize the objective of expanding library services to provide knowledge management s... more In order to realize the objective of expanding library services to provide knowledge management support for small businesses, a series of requirements must be met. This particular phase of a larger research project focuses on one of the requirements: the need for a document classification system to rapidly determine the content of digital documents. Document classification techniques are examined to assess the available alternatives for realization of Library Knowledge Management Centers (LKMCs). After evaluating prominent techniques the authors opted to investigate a less well-known method, the Normalized Word Vector (NWV) approach, which has been used successfully in classifying highly unstructured documents, i.e., student essays. The authors propose utilizing the NWV approach for LKMC automatic document classification with the goal of developing a system whereby unfamiliar documents can be quickly classified into existing topic categories. This conceptual paper will outline an approach to test NWV's suitability in this area.

Research paper thumbnail of The Role of Culture in Business Intelligence

International Journal of Business Intelligence Research, 2010

Global business intelligence will struggle to live up to its potential if it fails to take into a... more Global business intelligence will struggle to live up to its potential if it fails to take into account, and accurately interpret, cultural differences. This paper supports this assertion by considering the concept of culture, explaining its importance in the business intelligence process, especially in foreign markets, and demonstrating that attention to culture is currently inadequate in most international business intelligence efforts. Without a tool capable of modeling social interaction in disparate cultures, BI efforts will under perform when extended to the global arena. The Cultural Simulation Modeler is examined as a means of enhancing essential cultural awareness. The core components of the modeler are explained, as are the limitations of automated information gathering and analysis systems.

Research paper thumbnail of Competitive Intelligence Gathering

Knowledge management (KM) is the process through which organizational performance is improved thr... more Knowledge management (KM) is the process through which organizational performance is improved through better management of corporate knowledge. Its goal is to improve the management of internal knowledge processes so that all information required for corporate decisions can be made available and efficiently used. Competitive intelligence (CI) is a process for gathering usable knowledge about the external business environment and turning it into the intelligence required for tactical or strategic decisions. The two are ...

Research paper thumbnail of Beyond response.Investigating consumer perceptions that drive likability of direct response advertisements

Journal of Direct Marketing, 1993

ABSTRACT

Research paper thumbnail of Assessing direct response service advertising on television

Journal of Direct Marketing, 1991

ABSTRACT

Research paper thumbnail of An Examination of Retail Dental Practices versus Private Dental Practices Using an Importance-Performance Analysis

Health Marketing Quarterly, 1994

Using an importance-performance approach, private dental patrons and retail dental patrons were c... more Using an importance-performance approach, private dental patrons and retail dental patrons were contrasted in terms of their assessments of their expectations and perceptions toward various dental practice attributes or characteristics. Results suggest that while differences across attributes exist, expectations and perceptions of most of the key dimensions of quality service, reputation and competence are not distinguishing characteristics between the two

Research paper thumbnail of Library Science, Knowledge Management, Competitive Intelligence

The Reference Librarian, 2002

Summary The gathering, organization, and archiving of critical business intelligence is a complex... more Summary The gathering, organization, and archiving of critical business intelligence is a complex task. Competitive Intelligence systems gather information for use in the decision making process. Knowledge Management Systems are used to organize this knowledge. Library Science provides structure for the storage of published documents, in both printed and electronic formats. This paper proposes that the common link among the three disciplines is Archive Theory, which is the process by which an archive of information is ...

Research paper thumbnail of Multi-class interest profile: applications in the intelligence process

Marketing Intelligence & Planning, 2003

Noting that accurate information needs overlay the entire intelligence cycle from planning to rep... more Noting that accurate information needs overlay the entire intelligence cycle from planning to reporting, the authors propose a new concept to fine-tune the process of electronically gathering information. Since most tools are nondiscriminatory in information gathering, a new concept ...

Research paper thumbnail of Environmental scanning and organizational culture

Marketing Intelligence & Planning, 2002

This paper examines the connection between environmental scanning for market intelligence, organi... more This paper examines the connection between environmental scanning for market intelligence, organizational culture and generic strategies. The generic strategies, based on the Miles and Snow typology, are related to the organizational culture types developed by Deshpande et ...

Research paper thumbnail of Libraries as knowledge management centers

Library Management, 2005

Purpose -This paper proposes enhancing libraries to act as knowledge management centers for small... more Purpose -This paper proposes enhancing libraries to act as knowledge management centers for small businesses, providing both knowledge management (KM) and competitive intelligence (CI) services. Design/methodology/approach -The requirements for a Library Knowledge Management Center (LKMC) are presented and briefly examined. KM, CI, ontologies, and the Semantic Web are all considered, and the steps needed to realize a LKMC are presented. Findings -An approach to developing a LKMC is provided, as is a rationale for the proposal. Future research issues for realization of this proposal are addressed. Research limitations/implications -This paper presents a conceptual overview of a project that is still in its early stages, and as such its practicality is difficult to evaluate. Practical implications -This proposal, if followed up with future research, will prove beneficial to both small business and to libraries. Small businesses are not always able to gather sufficient internal and external knowledge to assist in strategic planning and positioning, and thus are unable to compete with larger rivals whose resources allow them to develop sophisticated KM and CI systems. LKMCs hold promise to level the playing field. Libraries benefit because this reaffirms their relevance in a digital age in which so much information is freely available to patrons. Originality/value -This paper proposes a new service for libraries, one that will assist small businesses in competing more effectively with larger competitors.

Research paper thumbnail of Improving competitive intelligence for knowledge management systems

International Journal of Internet and Enterprise Management, 2005

Knowledge management encompasses the entire intelligence cycle from planning to reporting. One as... more Knowledge management encompasses the entire intelligence cycle from planning to reporting. One aspect that is often overlooked or minimised is the inclusion of competitive intelligence. This paper proposes a new concept to fine-tune the process of electronically gathering competitive intelligence–a key activity in knowledge management systems. Most tools are nondiscriminatory in information gathering, and a structured approach is needed to assist managers at all organisational levels in the needs identification process. The ...

Research paper thumbnail of National Accounts Revisited

Industrial Marketing Management, 1998

National (or major) account programs have been used by companies for many years. However, the imp... more National (or major) account programs have been used by companies for many years. However, the important premises behind the implementation of national account programs have not been examined in more than a decade. This study revisited these premises in an effort to explore whether the management or structure of national account programs has changed. Although many of the characteristics identified

Research paper thumbnail of An Examination of Retail Dental Practices versus Private Dental Practices Using an Importance-Performance Analysis

Health Marketing Quarterly, 1994

... In effect, more and more scholars are underscoring the need for strategic responses and posit... more ... In effect, more and more scholars are underscoring the need for strategic responses and positioning based on consumer behavior due to increasingly competitive movements in the dental care market. Evolution of the Modern Retail Dental Facility ...