Remko van der Lugt - Academia.edu (original) (raw)

Papers by Remko van der Lugt

Abstract Future studies are traditionally based on a top-down approach, but in consumer-led marke... more Abstract Future studies are traditionally based on a top-down approach, but in consumer-led markets - where,it is subtle innovation ,features ,that make ,the difference between ,success ,and ,failure - managers,experience ,that the approach ,is counter-productive. The managers ,are expected ,to define a strategy to frame the innovation efforts, but in practice it is the emerging insights and innovations,from those efforts that set the base,for the development,of a strategy. Managers,need ,to fully ,acknowledge ,the power ,of emerging ,innovations ,that transcend ,the strategic,framework ,and ,proactively ,pursue ,them. ,Future ,emerging ,innovations ,can ,be fermented,and ,investigated ,using ,a bottom-up ,approach ,which ,is similar ,to the ,top-down scenario process used for strategic planning. However, the nature of the bottom-up approach is different and needs to be relevant to explore future innovations opportunities, rather than oriented towards,decision and policy making. Ana...

ABSTRACT No summary available

The Co-Design Pressure Cooker was set up to gather knowledge on co-design in product development ... more The Co-Design Pressure Cooker was set up to gather knowledge on co-design in product development activities of Small-to-Medium Enterprises(SMEs). This booklet gives an impression of ten projects conducted in the Province of Utrecht, the Netherlands. In these ten projects, a total of 22 companies were involved. 5000 booklets have already been printed in Dutch and handed out to SMEs for knowledge dissemination. We have received ample requests from the international community, which leads us to believe that there is an international audience for the cases conducted and knowledge gathered. This is why we decided to publish an English version of this booklet. The booklet will be followed by a scientific publication on the knowledge gathered for the academic community. Feel free to contact us for more information on this project

Guidelines for a Decision Support Method Adapted to NPD Processes, 2007

During collaborative design, actors create shared understanding through design communication. The... more During collaborative design, actors create shared understanding through design communication. The paper shows that design communication in a multidisciplinary team consists of the following elements: (1) Actors from different disciplines use different jargon, (2) Actors from different disciplines use different methods to represent the design, (3) Actors from different disciplines use different levels of

Communications in Computer and Information Science, 2019

Making design work in the field of dementia requires interdisciplinary research. However, obstacl... more Making design work in the field of dementia requires interdisciplinary research. However, obstacles are likely to occur when healthcare and creative researchers work together. Analyzing the startup phase of ten interdisciplinary projects in the field of dementia, overweight and loneliness we found seven strategies to overcome these barriers: use boundary brokers, combine theory, combine research approaches, organize for collaboration, joint activities, separate activities, and use artefacts. As many dementia research projects involve exploring new products and technologies, particularly the use of artefacts might be an interesting strategy to foster the collaboration of healthcare and creative research disciplines.

Willen we in de nabije toekomst nog goede zorg en ondersteuning bieden, dan zal steeds meer een b... more Willen we in de nabije toekomst nog goede zorg en ondersteuning bieden, dan zal steeds meer een beroep gedaan moeten worden op de creatieve houding en het ‘out of-the-box’ denken van (toekomstige) professionals. Zij hebben een belangrijke rol om het werkveld te innoveren. Design thinking is een denk- en werkwijze die hier goed bij past: het kan zorg- en hulpverleners helpen nieuwe ideeen snel concreet te maken en die in co-creatie met de zorg- of hulpvrager te ontwikkelen. Ontwerpen voor zorg en welzijn helpt om deze ontwerpgerichte manier van denken te ontwikkelen en toe te passen. In drie delen reikt het boek methoden en tools aan om op een andere manier naar het dagelijkse werk te kijken, praktische problemen op te lossen en vernieuwingen te realiseren. Deel I beschrijft waarom een ontwerpgerichte manier van innoveren belangrijk is in het welzijnswerk en de zorg. In deel II wordt het Double Diamond model beschreven: vier fasen in elk ontwerpproces met specifieke eigenschappen en ...

Service design is literally the design of services. Service designers improve existing services o... more Service design is literally the design of services. Service designers improve existing services or design completely new ones. Nothing new so far. Services have been around for centuries, and every service was conceived and designed by someone. However, service design takes a different angle; a different perspective as its starting point: it is a process of creative inquiry aimed at the experiences of the individual user. ‘Service design, insights from 9 case studies’ is the final publication of the Innovation in Services programme. During this programme, creative design agencies applied the methods of service design in nine different projects.

In the early stage of product design, designers make fluid and extensive use of external represen... more In the early stage of product design, designers make fluid and extensive use of external representations to support their creative process. Sketching and modeling are used to quickly explore a product’s shape and configuration. Material aspects of a product are, in comparison, explored completely different, and are selected rather than created. Colors, textures and graphics, are selected by examples found in existing products, samples, or while browsing magazines or the web. We have developed a creative design technique in which we have designers do exactly the opposite. In a two-hour session designers “create” materials in a quick and playful way, while they "select" the spatial arrangement of the product out of a discrete set of shapes. We report of two workshops in industry where we applied this technique. In each workshop we used the materials designers already had, e.g. their moodboards, models, example products, and collections of visual materials. Based on the consi...

When designing interventions for health, multidisciplinary teams increasingly work according to a... more When designing interventions for health, multidisciplinary teams increasingly work according to an ‘agile’ process. Potential benefits of this approach are better knowledge transfer, stakeholder inclusion, and removal of barriers to interactions. Unfortunately, the question whether agile approaches are useful in designing health interventions remains as yet unanswered. To contribute to current knowledge, we analysed the process and results of a large multidisciplinary project with an agile approach. Our case study shows such an approach may indeed be a feasible method for the development of health interventions. The process allowed for a high pace, and good stakeholder inclusion. Some limitations also occurred. The agile approach favours speed over rigour, which hinders integration of user research and scientific evidence in the development process. Multidisciplinary cooperation remains difficult because of the limited availability of experts and stakeholders. Finally, the difficult...

Based on the theory of embodied cognition we developed NOOT, at tangible tool that allows marking... more Based on the theory of embodied cognition we developed NOOT, at tangible tool that allows marking audio-moments during creative sessions. A detailed analysis of using NOOT in practice lead to a reconceptualization of NOOT within processes of external scaffolding. It also spurred a new design project focused on reflection during group sessions

In earlier research we used linkography to examine how the use of sketching influences the design... more In earlier research we used linkography to examine how the use of sketching influences the design idea generation process. Linkography is a structuralist research approach in which a network of links between design ideas is constructed, based on evidence found in the protocol. This network is then further analyzed to make inferences about the qualities of the design process under investigation. To increase the validity of linkography as a research approach, we still have to verify whether a more creative idea generation process indeed brings forth more creative ideas. The main hypothesis is that ideas with a strong structure of connections with earlier ideas are more ‘creative’ than ideas without such a strong structure of connections. This study is compares the participants’ appraisal of 192 ideas, generated in 4 idea generation meetings with the link structures that lead tot these ideas. The results show a positive relationship between the wellintegratedness of ideas and the creat...

In the current market, the focus is more and more on building long-term relationships with client... more In the current market, the focus is more and more on building long-term relationships with clients in which value is created, communicated and delivered. This also means developing a new customer relationship focus that goes beyond the consumer orientation that has thus far dominated the practice of marketing. In a user-driven approach, the basis is no longer the product range, the world of the manufacturer or supplier, but rather the experience of the user. This has implications not only for manufacturers and service providers, but also for marketeers and market researchers. We feel that the most commonly used methods and techniques do not answer to the new demands of the market. We have therefore adapted emerging generative user research methods from the field of design as a basis for a truly user-driven market approach. As part of the Fitness in Motion project -a programme aimed at helping the health club industry develop a stronger customer orientation- we applied Contextmapping...

Linkography [Goldschmidt 1995] is a promising method for analyzing idea generation processes. Whr... more Linkography [Goldschmidt 1995] is a promising method for analyzing idea generation processes. Whren using linkography, the researcher limits him- or herself to assessing whether there is sufficient evidence for a link between each possible combination of ideas to be present (or not). We attempted to strengthen the linkography approach by investigating the potential for using situational -or context- evidence, in addition to similarities in subject matter. This could enhance the reliability of linkography as a method for data analysis. The first objective of this paper is to understand the nature of context indicators for links. The second is to understand their relative importance for determining links between ideas.

This poster presents a tool for presenting user experience information to designers, by guiding t... more This poster presents a tool for presenting user experience information to designers, by guiding them in exploring, interpreting, and using users' stories about their experience.

Like the professionals, design students tend to avoid the complexity of the user context, and mor... more Like the professionals, design students tend to avoid the complexity of the user context, and moral issues are largely overlooked. This inspired us to explore whether we could engage design students in thinking about moral issues by exploring different ethical frameworks in their designing. As a case environment we chose smart-grid product service combinations. In this paper we first discuss the ethical frameworks of four selected philosophers’: Plato, Rousseau, Kant, & Mill. Then we will describe the student design process, the resulting four smart grid service concepts and the user insights that came from a user evaluation. We discuss how this approach allowed the students to get insights in their own ethical stance and how they allowed users to reflect on possible futures. We also discuss how these ‘probing’ concepts were used within the larger smart grid project.

Een samenvoeging van 3 verschillende 'Openbare Lessen': • ing. Erik Puik behandelt de tec... more Een samenvoeging van 3 verschillende 'Openbare Lessen': • ing. Erik Puik behandelt de technologie (het maakproces) met zijn voordracht: ‘Humanoid of smart product…?’ ; • dr. Anita Cremers gaat in op de interfacing (het gebruikersproces), onder het motto ‘Mijn gebruiker begrijpt me niet…’; • dr.ir. Remko van der Lugt ten slotte belicht het aspect van de creativiteit (het ontwerpproces) vanuit de vraagstelling ‘Iedereen is een ontwerper…?’.

Creative group meetings are most often considered as events that are limited in time, spanning on... more Creative group meetings are most often considered as events that are limited in time, spanning only the duration while the participants are together in a session. There is little attention for the time before (mostly preparation by facilitator and invitation of participants) and after the session (maturization of the findings). Yet, through earlier research (e.g. Van der Lugt, 2002) and through our experiences with facilitating creative processes for companies, we came to realize that a participants’ creative process starts well before the beginning of a workshop, and extends well beyond. In the past years, we have explored various ways of widening involvement in creative processes, such as creative problem solving meetings and scenario meetings. In our working definition, a creative group meeting is a group meeting where the group members together generate new knowledge, be it ideas, visions of the future or thoughts and dreams about the use of future products. The main objective i...

Introduction Organizations are struggling to find ways how to deal with the complexity and uncert... more Introduction Organizations are struggling to find ways how to deal with the complexity and uncertainty of the (societal) challenges in the current dynamic environment. Linear approaches are considered insufficient to deal with current dynamic, complex challenges (Conklin, 2005; Snowden, 2002). In order to deal with this, organizations need to improve their adaptivity: to become sensitive to what is happening outside their boundaries, and to act upon external signals in flexible ways. Adaptivity requires a delicate balance between efficiency and innovation (Schwartz, Bransford & Sears, 2005). Organizations that enable an adaptive response open up adaptive space by engaging networks and emergence (Uhl-Bien, 2017). In the last decades, a more strategic role for design and designers has been found to help organizations to deal with complexity and uncertainty in a dynamic world (e.g. Nelson & Stolterman, 2012), especially because of the constructive approach of creating future artefacts ...

Abstract Future studies are traditionally based on a top-down approach, but in consumer-led marke... more Abstract Future studies are traditionally based on a top-down approach, but in consumer-led markets - where,it is subtle innovation ,features ,that make ,the difference between ,success ,and ,failure - managers,experience ,that the approach ,is counter-productive. The managers ,are expected ,to define a strategy to frame the innovation efforts, but in practice it is the emerging insights and innovations,from those efforts that set the base,for the development,of a strategy. Managers,need ,to fully ,acknowledge ,the power ,of emerging ,innovations ,that transcend ,the strategic,framework ,and ,proactively ,pursue ,them. ,Future ,emerging ,innovations ,can ,be fermented,and ,investigated ,using ,a bottom-up ,approach ,which ,is similar ,to the ,top-down scenario process used for strategic planning. However, the nature of the bottom-up approach is different and needs to be relevant to explore future innovations opportunities, rather than oriented towards,decision and policy making. Ana...

ABSTRACT No summary available

The Co-Design Pressure Cooker was set up to gather knowledge on co-design in product development ... more The Co-Design Pressure Cooker was set up to gather knowledge on co-design in product development activities of Small-to-Medium Enterprises(SMEs). This booklet gives an impression of ten projects conducted in the Province of Utrecht, the Netherlands. In these ten projects, a total of 22 companies were involved. 5000 booklets have already been printed in Dutch and handed out to SMEs for knowledge dissemination. We have received ample requests from the international community, which leads us to believe that there is an international audience for the cases conducted and knowledge gathered. This is why we decided to publish an English version of this booklet. The booklet will be followed by a scientific publication on the knowledge gathered for the academic community. Feel free to contact us for more information on this project

Guidelines for a Decision Support Method Adapted to NPD Processes, 2007

During collaborative design, actors create shared understanding through design communication. The... more During collaborative design, actors create shared understanding through design communication. The paper shows that design communication in a multidisciplinary team consists of the following elements: (1) Actors from different disciplines use different jargon, (2) Actors from different disciplines use different methods to represent the design, (3) Actors from different disciplines use different levels of

Communications in Computer and Information Science, 2019

Making design work in the field of dementia requires interdisciplinary research. However, obstacl... more Making design work in the field of dementia requires interdisciplinary research. However, obstacles are likely to occur when healthcare and creative researchers work together. Analyzing the startup phase of ten interdisciplinary projects in the field of dementia, overweight and loneliness we found seven strategies to overcome these barriers: use boundary brokers, combine theory, combine research approaches, organize for collaboration, joint activities, separate activities, and use artefacts. As many dementia research projects involve exploring new products and technologies, particularly the use of artefacts might be an interesting strategy to foster the collaboration of healthcare and creative research disciplines.

Willen we in de nabije toekomst nog goede zorg en ondersteuning bieden, dan zal steeds meer een b... more Willen we in de nabije toekomst nog goede zorg en ondersteuning bieden, dan zal steeds meer een beroep gedaan moeten worden op de creatieve houding en het ‘out of-the-box’ denken van (toekomstige) professionals. Zij hebben een belangrijke rol om het werkveld te innoveren. Design thinking is een denk- en werkwijze die hier goed bij past: het kan zorg- en hulpverleners helpen nieuwe ideeen snel concreet te maken en die in co-creatie met de zorg- of hulpvrager te ontwikkelen. Ontwerpen voor zorg en welzijn helpt om deze ontwerpgerichte manier van denken te ontwikkelen en toe te passen. In drie delen reikt het boek methoden en tools aan om op een andere manier naar het dagelijkse werk te kijken, praktische problemen op te lossen en vernieuwingen te realiseren. Deel I beschrijft waarom een ontwerpgerichte manier van innoveren belangrijk is in het welzijnswerk en de zorg. In deel II wordt het Double Diamond model beschreven: vier fasen in elk ontwerpproces met specifieke eigenschappen en ...

Service design is literally the design of services. Service designers improve existing services o... more Service design is literally the design of services. Service designers improve existing services or design completely new ones. Nothing new so far. Services have been around for centuries, and every service was conceived and designed by someone. However, service design takes a different angle; a different perspective as its starting point: it is a process of creative inquiry aimed at the experiences of the individual user. ‘Service design, insights from 9 case studies’ is the final publication of the Innovation in Services programme. During this programme, creative design agencies applied the methods of service design in nine different projects.

In the early stage of product design, designers make fluid and extensive use of external represen... more In the early stage of product design, designers make fluid and extensive use of external representations to support their creative process. Sketching and modeling are used to quickly explore a product’s shape and configuration. Material aspects of a product are, in comparison, explored completely different, and are selected rather than created. Colors, textures and graphics, are selected by examples found in existing products, samples, or while browsing magazines or the web. We have developed a creative design technique in which we have designers do exactly the opposite. In a two-hour session designers “create” materials in a quick and playful way, while they "select" the spatial arrangement of the product out of a discrete set of shapes. We report of two workshops in industry where we applied this technique. In each workshop we used the materials designers already had, e.g. their moodboards, models, example products, and collections of visual materials. Based on the consi...

When designing interventions for health, multidisciplinary teams increasingly work according to a... more When designing interventions for health, multidisciplinary teams increasingly work according to an ‘agile’ process. Potential benefits of this approach are better knowledge transfer, stakeholder inclusion, and removal of barriers to interactions. Unfortunately, the question whether agile approaches are useful in designing health interventions remains as yet unanswered. To contribute to current knowledge, we analysed the process and results of a large multidisciplinary project with an agile approach. Our case study shows such an approach may indeed be a feasible method for the development of health interventions. The process allowed for a high pace, and good stakeholder inclusion. Some limitations also occurred. The agile approach favours speed over rigour, which hinders integration of user research and scientific evidence in the development process. Multidisciplinary cooperation remains difficult because of the limited availability of experts and stakeholders. Finally, the difficult...

Based on the theory of embodied cognition we developed NOOT, at tangible tool that allows marking... more Based on the theory of embodied cognition we developed NOOT, at tangible tool that allows marking audio-moments during creative sessions. A detailed analysis of using NOOT in practice lead to a reconceptualization of NOOT within processes of external scaffolding. It also spurred a new design project focused on reflection during group sessions

In earlier research we used linkography to examine how the use of sketching influences the design... more In earlier research we used linkography to examine how the use of sketching influences the design idea generation process. Linkography is a structuralist research approach in which a network of links between design ideas is constructed, based on evidence found in the protocol. This network is then further analyzed to make inferences about the qualities of the design process under investigation. To increase the validity of linkography as a research approach, we still have to verify whether a more creative idea generation process indeed brings forth more creative ideas. The main hypothesis is that ideas with a strong structure of connections with earlier ideas are more ‘creative’ than ideas without such a strong structure of connections. This study is compares the participants’ appraisal of 192 ideas, generated in 4 idea generation meetings with the link structures that lead tot these ideas. The results show a positive relationship between the wellintegratedness of ideas and the creat...

In the current market, the focus is more and more on building long-term relationships with client... more In the current market, the focus is more and more on building long-term relationships with clients in which value is created, communicated and delivered. This also means developing a new customer relationship focus that goes beyond the consumer orientation that has thus far dominated the practice of marketing. In a user-driven approach, the basis is no longer the product range, the world of the manufacturer or supplier, but rather the experience of the user. This has implications not only for manufacturers and service providers, but also for marketeers and market researchers. We feel that the most commonly used methods and techniques do not answer to the new demands of the market. We have therefore adapted emerging generative user research methods from the field of design as a basis for a truly user-driven market approach. As part of the Fitness in Motion project -a programme aimed at helping the health club industry develop a stronger customer orientation- we applied Contextmapping...

Linkography [Goldschmidt 1995] is a promising method for analyzing idea generation processes. Whr... more Linkography [Goldschmidt 1995] is a promising method for analyzing idea generation processes. Whren using linkography, the researcher limits him- or herself to assessing whether there is sufficient evidence for a link between each possible combination of ideas to be present (or not). We attempted to strengthen the linkography approach by investigating the potential for using situational -or context- evidence, in addition to similarities in subject matter. This could enhance the reliability of linkography as a method for data analysis. The first objective of this paper is to understand the nature of context indicators for links. The second is to understand their relative importance for determining links between ideas.

This poster presents a tool for presenting user experience information to designers, by guiding t... more This poster presents a tool for presenting user experience information to designers, by guiding them in exploring, interpreting, and using users' stories about their experience.

Like the professionals, design students tend to avoid the complexity of the user context, and mor... more Like the professionals, design students tend to avoid the complexity of the user context, and moral issues are largely overlooked. This inspired us to explore whether we could engage design students in thinking about moral issues by exploring different ethical frameworks in their designing. As a case environment we chose smart-grid product service combinations. In this paper we first discuss the ethical frameworks of four selected philosophers’: Plato, Rousseau, Kant, & Mill. Then we will describe the student design process, the resulting four smart grid service concepts and the user insights that came from a user evaluation. We discuss how this approach allowed the students to get insights in their own ethical stance and how they allowed users to reflect on possible futures. We also discuss how these ‘probing’ concepts were used within the larger smart grid project.

Een samenvoeging van 3 verschillende 'Openbare Lessen': • ing. Erik Puik behandelt de tec... more Een samenvoeging van 3 verschillende 'Openbare Lessen': • ing. Erik Puik behandelt de technologie (het maakproces) met zijn voordracht: ‘Humanoid of smart product…?’ ; • dr. Anita Cremers gaat in op de interfacing (het gebruikersproces), onder het motto ‘Mijn gebruiker begrijpt me niet…’; • dr.ir. Remko van der Lugt ten slotte belicht het aspect van de creativiteit (het ontwerpproces) vanuit de vraagstelling ‘Iedereen is een ontwerper…?’.

Creative group meetings are most often considered as events that are limited in time, spanning on... more Creative group meetings are most often considered as events that are limited in time, spanning only the duration while the participants are together in a session. There is little attention for the time before (mostly preparation by facilitator and invitation of participants) and after the session (maturization of the findings). Yet, through earlier research (e.g. Van der Lugt, 2002) and through our experiences with facilitating creative processes for companies, we came to realize that a participants’ creative process starts well before the beginning of a workshop, and extends well beyond. In the past years, we have explored various ways of widening involvement in creative processes, such as creative problem solving meetings and scenario meetings. In our working definition, a creative group meeting is a group meeting where the group members together generate new knowledge, be it ideas, visions of the future or thoughts and dreams about the use of future products. The main objective i...

Introduction Organizations are struggling to find ways how to deal with the complexity and uncert... more Introduction Organizations are struggling to find ways how to deal with the complexity and uncertainty of the (societal) challenges in the current dynamic environment. Linear approaches are considered insufficient to deal with current dynamic, complex challenges (Conklin, 2005; Snowden, 2002). In order to deal with this, organizations need to improve their adaptivity: to become sensitive to what is happening outside their boundaries, and to act upon external signals in flexible ways. Adaptivity requires a delicate balance between efficiency and innovation (Schwartz, Bransford & Sears, 2005). Organizations that enable an adaptive response open up adaptive space by engaging networks and emergence (Uhl-Bien, 2017). In the last decades, a more strategic role for design and designers has been found to help organizations to deal with complexity and uncertainty in a dynamic world (e.g. Nelson & Stolterman, 2012), especially because of the constructive approach of creating future artefacts ...