Retnoning Ambarwati - Academia.edu (original) (raw)
Papers by Retnoning Ambarwati
The purpose of this study is to analyze the influence of Customer Orientation of Service Employee... more The purpose of this study is to analyze the influence of Customer Orientation of Service Employees (COSE) and Management Commitment of Service Quality (MCSQ) on customer satisfaction as well as its impact on customer loyalty to Hospitals in Surakarta. The result of this study shows that the COSE and MCSQ have influence on customer satisfaction and customer loyalty. In conclusion, customer satisfaction is an intervening variable that can mediate the effect of variable COSE and MCSQ on customer loyalty.
Social Science Studies, Jan 30, 2023
Social Science Studies, Sep 27, 2021
This study aims to analyze the effect of liquidity, firm age, firm size on earnings quality. The ... more This study aims to analyze the effect of liquidity, firm age, firm size on earnings quality. The independent variables used are liquidity, company age, company size. The dependent variable is earnings quality. The population of this study is property and real estate sector companies listed on the Indonesia Stock Exchange Period 2017-2019. The sampling method used is the purposive sampling method with a total of 21 companies during the observation period of 3 consecutive years with 65 samples. Data analysis tools: classical assumption test method, multiple linear regression analysis test, and hypothesis testing. The hypothesis of this study is liquidity , Age Company , and Company Size partial effect on k Quality of earnings in the Real Estate Property companies listed on the Stock Exchange in 2017-2019. The results showed that the liquidity of the firm size had no effect on earnings quality, while firm age had an effect on earnings quality. H acyl R 2 coefficient determinant (R 2) shows at 0.353 or 35.3%, meaning that the liquidity factor (X1), Age Company (X2), Company Size (X3) affects the quality of earnings (Y) on the company's property and real estate listed on the IDX in 2017-2019, the remaining 64.7% is influenced by other factors not examined in this study such as profitability, audit quality, capital structure and so on.
Journal of Business and Management Review, Oct 25, 2020
This research has want to know and prove the effect of dividend payout, asset growth, asset size,... more This research has want to know and prove the effect of dividend payout, asset growth, asset size, liquidity, financial leverage, earning variability and accounting beta to beta of stock simultaneously and partially in manufacturing companies at Jakarta Stock Exchange. This research use secondary data which is collected based on time series data and cross section include 12 manufacturing company stocks as the sample. The data is collected from the online data of Jakarta Stock Exchange in YPKP, Indonesia Capital Market Directory, JSX Statistic, and Business News. The model of this research is estimated by Generalized Least Square (GLS) with Fixed Effect Model and Dummy Variable to estimate the effect of some financial variables specifically towards Beta of Stock. The result show that all of the variables in this research consistent with the theory as expected. The coefficient direction of asset growth, financial leverage, earning variability and accounting beta shows positive, while the coefficient direction of dividend payout, asset size, liquidity shows oppositely. All variables influence beta of stock, in the other side partially shows that asset growth, earning variability, asset size, and liquidity, have significant effect to beta, whereas dividend payout ratio, financial leverage and accounting beta do not have significant effect. One of the implications of this research is that the study of beta of stock should be more comprehensively, not only contains micro variables but also the macro variables as well include dimension of social economy and politic.
Journal of Law and Sustainable Development
Purpose: The purpose of this study was to analyze the relationship between leader member exchange... more Purpose: The purpose of this study was to analyze the relationship between leader member exchange (LMX) and job satisfaction, analyze the relationship between leader member exchange (LMX) and employee performance, analyze the relationship between job satisfaction and significant employee performance. Method: This research uses quantitative research methods. Quantitative research methods are used because in this study, the relationship between the variables to be studied has a causal relationship, to examine certain populations and samples, and aims to test the established hypotheses. The measurement scale in this study uses a Likert scale of 1 to 5 with categories namely strongly disagree, disagree, disagree, agree and strongly agree. With data collection techniques using online questionnaires. The analysis technique uses SEM (Structural Equation Modeling) with SmartPLS 3.0 software tools. Respondents in this study were 678 MSMEs owners in Indonesia who were determined by simple r...
Social Science Studies
Providing financing for entrepreneurs becomes an interesting topic to discuss in relation to the... more Providing financing for entrepreneurs becomes an interesting topic to discuss in relation to the financial literature, especially in the financial literature of small and medium enterprises. The purpose of this study is to investigate the value of family and friendship ties in financing millennial entrepreneurs. This study will focus on analyzing the level of support and financial assistance millennial entrepreneurs receive from their family and friends. In addition, this study will examine the factors that influence family and friends' decision to finance millennial entrepreneurial ventures. The research will be conducted through surveys and in-depth interviews with millennial entrepreneurs and their funder family and friends. The findings of this research will provide valuable insights into the importance of human relationships in the entrepreneurial ecosystem and inform future support programs for young entrepreneurs. The data used in this study are the results of a questio...
Proceedings of the 6th International Conference on Community Development (ICCD 2019), 2019
The purpose of this study is to analyze the influence of Customer Orientation of Service Employee... more The purpose of this study is to analyze the influence of Customer Orientation of Service Employees (COSE) and Management Commitment of Service Quality (MCSQ) on customer satisfaction as well as its impact on customer loyalty to Hospitals in Surakarta. The result of this study shows that the COSE and MCSQ have influence on customer satisfaction and customer loyalty. In conclusion, customer satisfaction is an intervening variable that can mediate the effect of variable COSE and MCSQ on customer loyalty.
Social Science Studies, 2021
This study aims to analyze the effect of liquidity, firm age, firm size on earnings quality. The ... more This study aims to analyze the effect of liquidity, firm age, firm size on earnings quality. The independent variables used are liquidity, company age, company size. The dependent variable is earnings quality. Population p enelitian are p ompany that stands in Real Estate Sector listed on the Indonesia Stock Exchange (BEI) Period 2017-2019. The sampling method used is the purposive sampling method with a total of 21 companies during the observation period of 3 consecutive years with 65 samples. Data analysis tools: classical assumption test method, multiple linear regression analysis test, and hypothesis testing. The hypothesis of this study is liquidity , Age Company , and Company Size partial effect on k Quality of earnings in the Real Estate Property companies listed on the Stock Exchange in 2017-2019 . The results showed that the liquidity of the firm size had no effect on earnings quality, while firm age had an effect on earnings quality. H acyl R 2 coefficient determinant ( R...
Journal of Business Management Review, 2020
This research has want to know and prove the effect of dividend payout, asset growth, asset size,... more This research has want to know and prove the effect of dividend payout, asset growth, asset size, liquidity, financial leverage, earning variability and accounting beta to beta of stock simultaneously and partially in manufacturing companies at Jakarta Stock Exchange. This research use secondary data which is collected based on time series data and cross section include 12 manufacturing company stocks as the sample. The data is collected from the online data of Jakarta Stock Exchange in YPKP, Indonesia Capital Market Directory, JSX Statistic, and Business News. The model of this research is estimated by Generalized Least Square (GLS) with Fixed Effect Model and Dummy Variable to estimate the effect of some financial variables specifically towards Beta of Stock. The result show that all of the variables in this research consistent with the theory as expected. The coefficient direction of asset growth, financial leverage, earning variability and accounting beta shows positive, while ...
International Journal of Economics and Business Administration, 2019
Purpose: The purpose of this study is to analyze the influence of customer's orientation of servi... more Purpose: The purpose of this study is to analyze the influence of customer's orientation of service employee (COSE) on customer satisfaction as well as its impact on the customer loyalty in C type of private hospitals in Surakarta, Central Java. Design/Methodology/Approach: The study uses three variables, namely customer's orientation of service employee (COSE), customer's satisfaction, and customer loyalty. This research uses Structural Equation Modeling (SEM) as research method, and data analysis technique using AMOS 23.0. Findings: The result of the study shows that COSE had influenced the customer's satisfaction and the customer's loyalty. In conclusion, the customer's satisfaction is an intervening variable that can mediate the effect of variable COSE on the customer's loyalty. Practical Implications: COSE is something important to affect the performance of the resulting service which will provide customer's satisfaction that will affect customer's loyalty and improve the higher sustainable interaction between service providers (hospital) and patients. Originality/Value: This is part of a research on the effect of COSE on customer's satisfaction on health services, especially for private hospitals in Indonesia.
The purpose of this study is to analyze the influence of Customer Orientation of Service Employee... more The purpose of this study is to analyze the influence of Customer Orientation of Service Employees (COSE) and Management Commitment of Service Quality (MCSQ) on customer satisfaction as well as its impact on customer loyalty to Hospitals in Surakarta. The result of this study shows that the COSE and MCSQ have influence on customer satisfaction and customer loyalty. In conclusion, customer satisfaction is an intervening variable that can mediate the effect of variable COSE and MCSQ on customer loyalty.
Social Science Studies, Jan 30, 2023
Social Science Studies, Sep 27, 2021
This study aims to analyze the effect of liquidity, firm age, firm size on earnings quality. The ... more This study aims to analyze the effect of liquidity, firm age, firm size on earnings quality. The independent variables used are liquidity, company age, company size. The dependent variable is earnings quality. The population of this study is property and real estate sector companies listed on the Indonesia Stock Exchange Period 2017-2019. The sampling method used is the purposive sampling method with a total of 21 companies during the observation period of 3 consecutive years with 65 samples. Data analysis tools: classical assumption test method, multiple linear regression analysis test, and hypothesis testing. The hypothesis of this study is liquidity , Age Company , and Company Size partial effect on k Quality of earnings in the Real Estate Property companies listed on the Stock Exchange in 2017-2019. The results showed that the liquidity of the firm size had no effect on earnings quality, while firm age had an effect on earnings quality. H acyl R 2 coefficient determinant (R 2) shows at 0.353 or 35.3%, meaning that the liquidity factor (X1), Age Company (X2), Company Size (X3) affects the quality of earnings (Y) on the company's property and real estate listed on the IDX in 2017-2019, the remaining 64.7% is influenced by other factors not examined in this study such as profitability, audit quality, capital structure and so on.
Journal of Business and Management Review, Oct 25, 2020
This research has want to know and prove the effect of dividend payout, asset growth, asset size,... more This research has want to know and prove the effect of dividend payout, asset growth, asset size, liquidity, financial leverage, earning variability and accounting beta to beta of stock simultaneously and partially in manufacturing companies at Jakarta Stock Exchange. This research use secondary data which is collected based on time series data and cross section include 12 manufacturing company stocks as the sample. The data is collected from the online data of Jakarta Stock Exchange in YPKP, Indonesia Capital Market Directory, JSX Statistic, and Business News. The model of this research is estimated by Generalized Least Square (GLS) with Fixed Effect Model and Dummy Variable to estimate the effect of some financial variables specifically towards Beta of Stock. The result show that all of the variables in this research consistent with the theory as expected. The coefficient direction of asset growth, financial leverage, earning variability and accounting beta shows positive, while the coefficient direction of dividend payout, asset size, liquidity shows oppositely. All variables influence beta of stock, in the other side partially shows that asset growth, earning variability, asset size, and liquidity, have significant effect to beta, whereas dividend payout ratio, financial leverage and accounting beta do not have significant effect. One of the implications of this research is that the study of beta of stock should be more comprehensively, not only contains micro variables but also the macro variables as well include dimension of social economy and politic.
Journal of Law and Sustainable Development
Purpose: The purpose of this study was to analyze the relationship between leader member exchange... more Purpose: The purpose of this study was to analyze the relationship between leader member exchange (LMX) and job satisfaction, analyze the relationship between leader member exchange (LMX) and employee performance, analyze the relationship between job satisfaction and significant employee performance. Method: This research uses quantitative research methods. Quantitative research methods are used because in this study, the relationship between the variables to be studied has a causal relationship, to examine certain populations and samples, and aims to test the established hypotheses. The measurement scale in this study uses a Likert scale of 1 to 5 with categories namely strongly disagree, disagree, disagree, agree and strongly agree. With data collection techniques using online questionnaires. The analysis technique uses SEM (Structural Equation Modeling) with SmartPLS 3.0 software tools. Respondents in this study were 678 MSMEs owners in Indonesia who were determined by simple r...
Social Science Studies
Providing financing for entrepreneurs becomes an interesting topic to discuss in relation to the... more Providing financing for entrepreneurs becomes an interesting topic to discuss in relation to the financial literature, especially in the financial literature of small and medium enterprises. The purpose of this study is to investigate the value of family and friendship ties in financing millennial entrepreneurs. This study will focus on analyzing the level of support and financial assistance millennial entrepreneurs receive from their family and friends. In addition, this study will examine the factors that influence family and friends' decision to finance millennial entrepreneurial ventures. The research will be conducted through surveys and in-depth interviews with millennial entrepreneurs and their funder family and friends. The findings of this research will provide valuable insights into the importance of human relationships in the entrepreneurial ecosystem and inform future support programs for young entrepreneurs. The data used in this study are the results of a questio...
Proceedings of the 6th International Conference on Community Development (ICCD 2019), 2019
The purpose of this study is to analyze the influence of Customer Orientation of Service Employee... more The purpose of this study is to analyze the influence of Customer Orientation of Service Employees (COSE) and Management Commitment of Service Quality (MCSQ) on customer satisfaction as well as its impact on customer loyalty to Hospitals in Surakarta. The result of this study shows that the COSE and MCSQ have influence on customer satisfaction and customer loyalty. In conclusion, customer satisfaction is an intervening variable that can mediate the effect of variable COSE and MCSQ on customer loyalty.
Social Science Studies, 2021
This study aims to analyze the effect of liquidity, firm age, firm size on earnings quality. The ... more This study aims to analyze the effect of liquidity, firm age, firm size on earnings quality. The independent variables used are liquidity, company age, company size. The dependent variable is earnings quality. Population p enelitian are p ompany that stands in Real Estate Sector listed on the Indonesia Stock Exchange (BEI) Period 2017-2019. The sampling method used is the purposive sampling method with a total of 21 companies during the observation period of 3 consecutive years with 65 samples. Data analysis tools: classical assumption test method, multiple linear regression analysis test, and hypothesis testing. The hypothesis of this study is liquidity , Age Company , and Company Size partial effect on k Quality of earnings in the Real Estate Property companies listed on the Stock Exchange in 2017-2019 . The results showed that the liquidity of the firm size had no effect on earnings quality, while firm age had an effect on earnings quality. H acyl R 2 coefficient determinant ( R...
Journal of Business Management Review, 2020
This research has want to know and prove the effect of dividend payout, asset growth, asset size,... more This research has want to know and prove the effect of dividend payout, asset growth, asset size, liquidity, financial leverage, earning variability and accounting beta to beta of stock simultaneously and partially in manufacturing companies at Jakarta Stock Exchange. This research use secondary data which is collected based on time series data and cross section include 12 manufacturing company stocks as the sample. The data is collected from the online data of Jakarta Stock Exchange in YPKP, Indonesia Capital Market Directory, JSX Statistic, and Business News. The model of this research is estimated by Generalized Least Square (GLS) with Fixed Effect Model and Dummy Variable to estimate the effect of some financial variables specifically towards Beta of Stock. The result show that all of the variables in this research consistent with the theory as expected. The coefficient direction of asset growth, financial leverage, earning variability and accounting beta shows positive, while ...
International Journal of Economics and Business Administration, 2019
Purpose: The purpose of this study is to analyze the influence of customer's orientation of servi... more Purpose: The purpose of this study is to analyze the influence of customer's orientation of service employee (COSE) on customer satisfaction as well as its impact on the customer loyalty in C type of private hospitals in Surakarta, Central Java. Design/Methodology/Approach: The study uses three variables, namely customer's orientation of service employee (COSE), customer's satisfaction, and customer loyalty. This research uses Structural Equation Modeling (SEM) as research method, and data analysis technique using AMOS 23.0. Findings: The result of the study shows that COSE had influenced the customer's satisfaction and the customer's loyalty. In conclusion, the customer's satisfaction is an intervening variable that can mediate the effect of variable COSE on the customer's loyalty. Practical Implications: COSE is something important to affect the performance of the resulting service which will provide customer's satisfaction that will affect customer's loyalty and improve the higher sustainable interaction between service providers (hospital) and patients. Originality/Value: This is part of a research on the effect of COSE on customer's satisfaction on health services, especially for private hospitals in Indonesia.