Rick Edgeman - Academia.edu (original) (raw)

Papers by Rick Edgeman

Quality Engineering, 1998

The accuracy of the Content should not be relied upon and should be independently verified with p... more The accuracy of the Content should not be relied upon and should be independently verified with primary sources of information. Taylor and Francis shall not be liable for any losses, actions, claims, proceedings, demands, costs, expenses, damages, and other liabilities whatsoever or howsoever caused arising directly or indirectly in connection with, in relation to or arising out of the use of the Content. This article may be used for research, teaching, and private study purposes. Any substantial or systematic reproduction, redistribution, reselling, loan, sub-licensing, systematic supply, or distribution in any form to anyone is expressly forbidden.

Journal of Quality Technology, Jul 1, 1997

Journal of Quality Technology, 1995

Business Process Management Journal, Jul 9, 2018

Purpose When appropriately implemented, excellence models such as the Shingo operational excellen... more Purpose When appropriately implemented, excellence models such as the Shingo operational excellence model (SOEM), Baldrige performance excellence model and EFQM business excellence model aid enterprise quests for sustained superior results across varied dimensions. Evidence supporting this statement abounds in the literature and in practice. The models, however, tend to be driven by experience, rather than grounded in theory. The purpose of this paper is to explore theoretical underpinnings for such models, with the SOEM used for illustrative purposes. Design/methodology/approach Management theory, systems theory and excellence modeling are integrated to yield a complex management systems based operational excellence model. Correspondence of this model with the SOEM is explored. Key elements considered include contextual factors external to the enterprise, diverse stakeholders, mediating forces, enterprise culture and representative enterprise processes. Findings Understanding the theoretical underpinnings of excellence models—their elements and the interactions and synergies of these elements—enables more sure adaptation of such models to specific enterprise contexts, and more sure course corrections whenever corrections are needed. Originality/value Many excellence models exist, their usefulness largely validated by anecdotal or empirical evidence. Such validation is important, but falls short of theoretically grounding these models. The approach taken herein serves to unify theory, empirical evidence and anecdotes, thus placing excellence models on more solid ground.

Measuring Business Excellence, Dec 1, 2000

Presents the “BEST” model for sustainability built on the pillars of biophysical/environmental, e... more Presents the “BEST” model for sustainability built on the pillars of biophysical/environmental, economic, societal and technological principles. Attempts to relate this model to the principles and criteria of representative business excellence models with the goal of achieving business excellence with a social and environmental conscience. Looks at some core considerations of BEST sustainability as well as some commonly agreed upon business excellence principles. Concludes by discussing areas where sustainable development and business excellence may converge.